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Royalton Cayo Santa Maria

Travelers' Choice award winner
05200, Cuba
Royalton Cayo Santa Maria
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Traveler rating
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    229
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I will not bore you with writing a long review. Its been 3 times that we've gone to this adults only resort and all we can say (my spouse and friends) is that you will have the most memorable time from food to service to room quality etc. and the friendly staff. Enjoy We can wait to return again to... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort is fantastic. When we arrived it was POURING rain. We were promptly escorted into a little cafe and given cold towels, drinks, and a welcome. We were then taken to our rooms via a golf cart, luggage delivered for us. The room was amazing. They stayed cool during the day, you didn't have to have the air conditioning... More 

Was this review helpful? Yes 8
Saint Catharines, Ontario, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow is all I can say about this fabulous resort!!! The staff are kind, caring, warm, friendly. Our butlers Denisy and Alexis were the best ever, Pedro the fine young man who looks after activities who never failed to make my day by giving me a warm hug daily, bar staff, restaurant staff, chef Antonio who seemed to be around... More 

Was this review helpful? Yes 5
Oakville, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I loved it; been to Cuba 9 times and this was the best resort I`ve been to Wonderful property, excellent service, great people who are very happy to serve you. We will definitely recommend it to friends and relatives and will return for sure.

Was this review helpful? Yes 7
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Richard, Thank you very much for trusting in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria. We are very happy to read that you enjoyed your stay at our Hotel Royalton Cayo Santa María and that our Staff made your stay with us to your satisfaction: “Royalton treats you like royalty!”,... More 

Barrie, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I am going to start off by saying that I have never been to Cuba because of all of the horror stories I have heard. I really did my research and took my husband to The Royalton for his 40th birthday. We travelled with another couple whom are very close friends of ours. Booking for others it puts added pressure... More 

Was this review helpful? Yes 9
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Guest, Thank you very much for trusting in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria. We are very happy to read that you enjoyed your first stay in Cuba! Also we are very grateful for your review about our staff and your stay at Hotel Royalton Cayo Santa María: "the... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Quiet place - no noise, All time majordome at your service - when you request a service it is fast Meal at restaurant à la carte change every day et very good meal Pool - Bar service very good, wine little hard for stomach - try chile wine FRontera or Maipo , BBQ at pool very very excellent, snack bar... More 

Was this review helpful? Yes 5
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Gerard, Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria. We are very happy to read that you enjoyed your stay at our Hotel Royalton Cayo Santa María and that our Staff maked your stay with us to your satisfaction. We will share your beautiful... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This resort is amazing. I would recommend it to everyone. The staff treated us like family, especially Pedro and Amy. It was beautiful. The pools, the beach and the hotel are unforgettable. Get there as fast as you can!

Was this review helpful? Yes 4
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Robert, Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria. We are grateful for your review about our staff and your stay at Hotel Royalton Cayo Santa María: ”The resort is amazing", "The staff treated us like family". We will share your beautiful comments with... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful Hotel. People were so polite and kindley there. Had a wonderful time. Especialy at the beach bar ( best regards at these guys....rafael, etc.) thanks for the Best drinks....you Are the beste...😃

Was this review helpful? Yes 7
Raúl G, Gerente at Royalton Cayo Santa Maria, responded to this review

Dear Phil: We are so happy that you trusted Royalton Cayo Santa Maria with an event as important as your vacation and that you let us help create unforgettable memories for you! Let me assure you that your kind and beautiful comments have been shared to all the staff who remembers you well. It was wonderful to have your great... More 

Santiago, Chile
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

An amazing hotel only adults, the most beautiful white beach green water sea, served cocktails at the beach,sea view big room second floor, the service is excellent with concierge helping you in every moment, two restaurants with three menu every day different, Italian Chef always asking if food was what you expected, free lobster,champagne, wine, buffet breakfast with every thing... More 

Was this review helpful? Yes 5
Raúl G, Gerente at Royalton Cayo Santa Maria, responded to this review

Dear Mª Javiera, Thank you so much for choosing us again for your vacation in Cuba, and for taking the time to share your wonderful review on with the travelers on Trip Advisor. It reinforces our endeavor to understand from your review that your vacation was memorable and that you had a great time among us. We have shared your... More 

Reading, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited the Royalton for 11 days. The service is excellent, particularly if you tip well; at times I felt like a second class citizen until we caught on that this was what the Canadians were doing. However even without tips it is the staff that make the resort. The Resort is based in the main around the two swimming... More 

Was this review helpful? Yes 7
Raúl G, Gerente at Royalton Cayo Santa Maria, responded to this review

Dear guest, Thank you very much for choosing Royalton Cayo Santa María again for your vacations in Cuba. We do appreciate your time to share with us and other travelers around the world your great holidays at the resort. We are glad to understand that your time among us was very pleasant. On behalf of all the Royalton Cayo Santa... More 

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