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Royalton Cayo Santa Maria

Travelers' Choice award winner
05200, Cuba
Royalton Cayo Santa Maria
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1,656 reviews from our community

Traveler rating
    1,341
    220
    76
    16
    3
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92
1,269
26
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Miami, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We're just coming back from this hotel, we had an excellent time at the resort, the staff goes out of their way to please every guest, Raul ( the director ) provides you with a personal attention, he gave us a very cordial welcome with other members of their staff. Many the Italian chef is an excellent host has to... More 

Was this review helpful? Yes 2
Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

As first time travellers to Cuba, our decision on hotels was confusing and difficult. After reading reviews and listening to our travel agents recommendations we selected the Royalton at Cayo Santa Maria. What a great choice! Our experience was memorable. The staff, the food and the atmosphere was amazing. Everyone went out of their way to make our stay a... More 

Was this review helpful? Yes 4
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear George: Thank you so much! We are so happy to read that you have had an awesome experience with us!! We dedicate ourselves to ensure the vacation of your dreams! Your comments are so important to us and we read each and every one of them, and we make sure to share them with the rest of our grateful... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We travelled last week of February first week of March 2014 and we went to the Royalton, Cayo Santa Maria for 2 weeks. Resort beautiful and very clean. Great size rooms but beds we a little hard. Staff simply amazing. Food could use some tweaking as jot much choice and the menu description didn't always match what was being served... More 

Was this review helpful? Yes 2
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Guest, First of all we would like to thank you for choosing Royalton Cayo Santa María for your vacation. We much appreciate your positive comment full of compliments, which makes us very happy and proud. Comments like yours motivate us to keep our constancy and delivering our best, not only to maintain the quality of the service we provide,... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I wasn't going to right a review as I thought I must be the only person to visit this resort who didn't like it. However on my return I'd received an email from Raul Garcia Baltasar Director - Manager thanking me for our trust in Royalton resorts and choosing their new hotel in Cayo Santa Maria. He hoped we had... More 

Was this review helpful? Yes 21
Raúl G, Gerente at Royalton Cayo Santa Maria, responded to this review

Dear Anne, On behalf of the management and staff of Royalton Cayo Santa Maria, we would like to thank you for choosing us for your vacation. Your nice words cheer us up and drive us to keep improving ourselves, and we much appreciate each one of your suggestions. We will take everything into account because our main goal is the... More 

Surrey, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We recently returned from a 15 day stay at this lovely resort (May 06th - 21st). This was our first visit to Cuba and as such our first experience at the Royalton Cayo in Santa Maria. As so many others have said in their reviews, it was a fabulous experience. From the resort itself to the staff to the Management... More 

Was this review helpful? Yes 3
Raúl G, Gerente at Royalton Cayo Santa Maria, responded to this review

Dear Meinhard: We are so happy that you trusted Royalton Cayo Santa Maria with an event as important as your vacation and that you let us help create unforgettable memories for you! What a wonderful review, you are so generous!! We are dedicated to satisfy every request that our guest can need during your well-deserved vacation in our beautiful hotel.... More 

St. Catharines, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The resort is in need of a few upgrades and a bit of tlc in some areas. Curtains were coming down in eggselence and in our room. Tiles were missing from the upper pool area...just a few things that we thought if this is a 5 star luxury hotel these things should be kept up. The beach is absolutely beautiful.... More 

Was this review helpful? Yes 5
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear guest, On behalf of the management and staff of Royalton Cayo Santa Maria, we would like to thank you for choosing us for your vacation. Your encouraging words cheer us up and drive us to keep improving ourselves, and we much appreciate each one of your suggestions. We will take everything into account because our main goal is the... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I never experienced this kind of service. People are great, butlers are above and beyond, they want to help you with anything anytime. Our butlers were Noelvis and Orestats, and they were fantastic. Managers are always present, day and night, to help, to see if everything is all right. The beach and water are filtered through Brita filter. I am... More 

Was this review helpful? Yes 3
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Guest, Thank you so much for choosing us for your vacation in Cuba, and for taking the time to share your wonderful review on with the travelers on Trip Advisor. It reinforces our endeavor to understand from your review that your vacation was memorable and that you had a great time among us. We have shared your compliments with... More 

Chatham, United Kingdom
Top Contributor
84 reviews 84 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful hotel, rooms were lovely, air conditioning worked well and was much needed. Restaurants within the Hotel were good with really nice food, Staff very good and helpful and friendly. Pool was good but limited shade if you need it. Beach was stunning and benifits from good sun shades as well. Bar Service is good at both pool and beach.... More 

Was this review helpful? Yes 4
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Paul, Thank you very much for choosing Royalton Cayo Santa María again for your vacations in Cuba. We do appreciate your time to share with us and other travelers around the world your amazing holidays at the resort. We are glad to understand that your time among us was memorable and pleasant. On behalf of all the Royalton Cayo... More 

Ontario, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

On May 8 my husband Bill and I went to the Royalton Cayo Santa Maria in Cuba, This is a new Luxury Resort which is one of the best places we have stayed. The rooms and the grounds were so clean, the food was very good. If you want to relax and be pampered this is the place to go,... More 

Was this review helpful? Yes 3
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear Judylee: First of all we would like to thank you for choosing Royalton Cayo Santa María for your vacation. We much appreciate your positive and beautiful comment full of compliments, which makes us very happy and proud. Comments like yours motivate us to keep our constancy and delivering our best, not only to maintain the quality of the service... More 

Montreal, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It was my girlfriend and I first time in Cuba. We heard hear before hand that Cuba had a really bad reputation among travelers. But still we decided to give this hotel a shot because excellent review it had before. We weren't disappointed at all. It was the best Hotel we went to (compared to Jamaica and Dominican Republic). Best... More 

Was this review helpful? Yes 5
Raúl G, Manager at Royalton Cayo Santa Maria, responded to this review

Dear guest, Thank you so much for choosing us for your vacation in Cuba, and for taking the time to share your wonderful review on with the travelers on Trip Advisor. It reinforces our endeavor to understand from your review that your vacation was memorable and that you had a great time among us. We have shared your compliments with... More 

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