We spent a week at Barcelo Beach/Colonial (not the Memories resort) a year ago and decided to try Melia Cayo Santa Maria (MCSM) this year, Jan. 14-22 I thought people might appreciate a comparison. We had a group of 6 this year with 2 seniors (me), our adult son & fiancee plus 2 of their friends.
MCSM is about the...
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Thanks for visit Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Although a comparison with other Hotels is not our goal, we are pleased to know that we were winners of this challenge.
Your detailed review will be very helpfull to keep improve, which is definitely our fist and most
important goal.
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I have to start off with the fact that we are seasoned travelers and this is my first review on TripAdvisor. I've learned so much on this site and I thought it was time to give back. Another first for us is returning to the same resort...MCSM...that's how much we love it there. We have been to Cuba 5 times...
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Thanks for decide to return at Meliá Cayo Santa Maria and for share your experience in Trip Advisor.
We are very proud to know that our Hotel has been the first one where you decided to repeat
a vacation and I assure you that words like yours are the best incentive to keep increase.
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Let me preface this review by letting people know that I travelled with myself, my husband, and our very active 23 month old.
To start, I highly recommend this hotel. It is lovely, the rooms are great, the staff is AMAZING. The food is... well, I gather food in Cuba is not known to be very good, so the food...
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Thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Permit me to reply you point by point:
Check - in: The reason for do it at the airport is to allow guests to go to the room without passing through the reception desk on arrival.
Bus: Hats off! This is exactly the right spirit....
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First time in Cayo Santa Maria and liked it much better then Varadero. Had a really great time at this resort! What I was looking for was a nice beach, comfy beach chair, decent food, sunny weather and a mojito....found all that at MCSM. And for the price, I don't think you could ask for anything more.
Some tips for...
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Thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Like you said, our Hotel has one of the highest % of repeat customers in Country.
We are very proud of this achievement and we hope you´ll be one of them in the next future.
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This Resort was a great value for the price I paid. My boyfriend could not make the trip so I ended up going alone. Since I am a Travel agent I was sent down to rate the property and report back to our Call Centre. We arrived at The Airport in Santa Clara and were given our packages right there...
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Thanks for prefer Meliá Cayo Santa Maria and for describe your vacation in Trip Advisor.
I sincerely apologize for the inconvenience with your room; has been an oversight of our Reception and thank you for not giving it more importance than it has.
Like you said, we have a very high percentage of repeat customers and we are very proud...
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We were there from January 11 to 18, 2012. From the time we arrived to the time we left it was a wonderful vacation. The staff at this resort are lovely people. They love it when you smile and will go out of their way to make your stay a happy one especially if you are pleasant with them. The...
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Thanks for choose Meliá Cayo Santa Maria and for post a review on Trip Advisor.
It is a big satisfaction for us to know that we fulfilled your expectations and that
preserve a very positive memory of our Hotel.
I take this opportunity to write about an issue that is current now, because
we are in high season.
The sun...
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Open Letter: To Marco Mazzucchelli, Director General:
Dear Sir;After spending a week in early January of 2012 It is with some regret that I report the following; You have 5 star staff,but the food quality of your aging resort is atrocious While dining .I have observed guests leave your specialty restaurants ,their food on their table and head to your...
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Thanks for visit Meliá Cayo Santa Maria and for write a review on Trip Advisor.
I took a few days to investigate carefully every single detail that you reported in your letter
and now I can answer you properly.
Food: If a dish is not cooked to your liking, I think the easiest thing is ask to a Maitre for...
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We took our kids and my parents to cuba and stayed at Melia Cayo Santa Maria between Jan.6 to 13. It was very good trip... very nice resort... well maintained... nice setting... beautiful beach... friendly hotel staff... the good lists go on.
Weather: Mid 20s during the day and need a light coat to go out during the night.
Beach:...
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Many thanks for choose Meliá Cayo Santa Maria and for describe your vacation in
Trip Advisor.
We are very glad to know that we fulfilled your expectation and we hope your first
trip to Cuba will not the last one.
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I Didn't know what to expect when i booked this resort, seeing that the price was really cheap. I wasn't disappointed at all. We had a great time. The food was good, the service was amazing and you couldn't ask for a better beach in all of Cuba. I have been to other places in Cuba, including Cayo Coco and...
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This hotel has it set up right!!!
From the initial experience of not having to check in but handing out our hotel key before departing on the bus (1.5 to 2 hrs long) to asking you what you would like in your minibar each day!
Having two bars and a snack bar that is open 24/7 is fantastic. There were...
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