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Melia Cayo Santa Maria

Jardines del Rey, Cuba
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1 room 1 guest
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Melia Cayo Santa Maria
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3,248 Reviews from our TripAdvisor Community

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Traveler rating
    1,351
    1,075
    455
    234
    133
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629
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (508)
Date | Rating
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  • German first
  • Italian first
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  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (3248)
  • Mar-May only
    (1140)
  • Jun-Aug only
    (770)
  • Sep-Nov only
    (498)
  • Dec-Feb only
    (840)
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Tampa, Florida
1 review
2 of 5 stars Reviewed yesterday NEW

I stayed at this hotel from 8/15/2015 thru 8/20/2015 with my family( total of 8 people 3 rooms). The beach is amazing but the service, the room, the food and the overall experience was awful. To begin the A/C was not cooling. We had to switch our room at 1AM, when we got to the room was better outside that... More 

Was this review helpful? Yes
London, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We checked into the Melia Cayo Santa Maria after a long car journey, looking forward to an ice-cold cocktail and a crisp cool room. Instead we were met by a long queue at check-in, a lukewarm sickly green beverage in a limp plastic cup and unfriendly staff. I guess I should have known that the hotel was not going to... More 

Was this review helpful? Yes 4
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Pro: The beach are fantastic, you can snorkel nearby. Catamaran Funny activities. Nice staff. They animations and shows for kids. Good "A la carte" restaurants. Spanish classes. Night disco. Night shows. Cons: Buffet: Some times the food are cold. The pork grilled on the charcoal are not always well cooked. This can be dangerous for the health. Racism: Me and... More 

Was this review helpful? Yes 1
Geneva, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The beach is amazing, the hotel building is rather nice as well, unfortunately service is poor, food is terrible, overall the hotel is not very clean (especially the swimming pools were really dirty) and not well maintained.

Was this review helpful? Yes 3
Melia S M, Manager at Melia Cayo Santa Maria, responded to this review

Dear Daniel S: We apreciate your comment about your stay in our resort. All the staff work hard in order to improve the services and the quality. Hope we can receive you once again here. Best Regards. Onay Gómez. Manager More 

Sarnia, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first experience of this hotel was no less than wonderful. The staff are very accomodating and so friendly that we have made lots of genuine relationships in fact we keep in touch by email. The hotel is very well maintained the grounds are very pleasant and relaxing as we love to walk, the pool area is super clean in... More 

Was this review helpful? Yes 6
Melia S M, Manager at Melia Cayo Santa Maria, responded to this review

Hello Anthony A: Welcome to the Melia Cayo Santa Maria Family.........It is a pleasure to receive such a nice review about our work and staff. Will be amazing to receive you once again next November, will wait for you with our arms and hearts open. Best regards. Onay Gómez. Manager. More 

Regina, Canada
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place had the nicest beach that we experience in the Caribbean. The food was great as well as the staff. Don't believe the bad reviews. The pizza at the beach bar is amazing and as for condiments, there was ketchup (even Heinz at places), mustard, hot sauces and salt and pepper in all the restaurants.

Was this review helpful? Yes 5
Melia S M, Manager at Melia Cayo Santa Maria, responded to this review

Dear Terry K: We really apreciate your comments about our beautiful resort and we thank you for choosing us for your holidays. We will be honored to receive you once again in your home away from home. Best regards. Onay Gómez. Manager More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been going to the Melia Cayo Santa Maria for many years, we even met our Best Friends there 8 years ago. We've traveled to many places, Cuba, Dominican, and Hawaii, yes Hawaii is our favourite. But number 2 has to be this resort. I'm sorry it's taken me 7 months to write this review. We chose this resort... More 

Was this review helpful? Yes 4
Melia S M, Manager at Melia Cayo Santa Maria, responded to this review

Dear Harry W: Congratulations at first place for the most important day of your life: your wedding. Thank you very much, we are honored cause we can became your dreams in a reality, we work hard in order to pleased all our clients and we feel happy when we made it. Hope to see you again to celebrate your first... More 

toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pros: beach and people who work there, very pleased with stuff at resort. For people who complained about food contamination at beach restaurant I say don't worry, all meat which comes to BBQ grill is pre cooked. This BBQ restaurant is probably one bright spot at whole resort, oddly you even can get mojito there which was impossible task to... More 

Was this review helpful? Yes 5
New York City, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Tip for the room: try to get one with sea view, really worth it as you don't get anything except birds and vegetation between your balcony and the sea. And you're a bit away from the swimming pools and all the noise that comes with them!

Was this review helpful? Yes 3
Melia S M, Manager at Melia Cayo Santa Maria, responded to this review

Hello Heylhya: We are pleased you enjoyed your stay with us. Our ocean view rooms are really comfortanles and were bulding fallow the enviroment regulations in order to preserve the flora and fauna of the place cause we are in a Biosphera reserve. I hope to see you really soon here. Best regards. Onay Gómez. Manager More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 23, 2015

This was the worst resort my family and I ever visited. Food was horrible, the grounds were dirty and the pool was absolutely filthy. The pool water was actually green and I am not exagerating. Please do yourself a favor and do not book here!!!!!!!!!

Was this review helpful? Yes 14
Hotel Review Summarization

What travelers say

  • Very good(55)
  • Snack bar(50)
  • HOT WATER(35)
  • Beach restaurant(22)
  • Entertainment staff(21)
  • Bus rides(14)
  • White sand(13)
  • Las Dunas(13)
  • Great time(11)
  • Pool area(9)
Questions? Get answers from hotel staff and past guests. Ask a question

4,927 photos of this hotel

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Bathroom (52)
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Pool/beach area (8)
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