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Melia Cayo Santa Maria

Jardines del Rey, Cuba
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Melia Cayo Santa Maria
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3,534 Reviews from our TripAdvisor Community

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Montreal, Quebec, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel: The grounds are nice and clean. Remember, it is not luxurious or renovated, it's out dated but well kept. Each room has an old TV that works (at times :)), and a mini fridge. The air-conditioning worked well and like I said, not renovated but very decent. The only thing is that I really find the linen to not... More 

Helpful?
Thank Raquel T
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here the last week of January. It's a nice resort and beach. But it's not for young people now we are in our 30. Let start during the day. If you are a beach person you don't have to get up early to save your spot. And the beach boys are there to help you find a spot.... More 

Helpful?
2 Thank Jessica B
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Jessica B, Thank you for choosing our hotel for your vacations. We are pleased to know that overall you have enjoyed our services. Melia Cayo Santa María is a midium size hotel with areas of entertainment. After the night shows entertainment Staff informs about the Disco nearby and they go with customers. We will take your suggestions into consideration... More 

Chatham, Ontario
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort was very nice, clean, pleasant to be on. Always had service when needed. Tons of activities to do daily. Pleasant people. Not that you need a hot tub, but noticed it was empty and out of order. Could have been replaced. There was a very nice market between the two resorts with tons of nice gifts to take... More 

Review collected in partnership with this hotel

Helpful?
3 Thank jessicarJ3647FG
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear jessicarJ3647FG, Greetings from Melia Cayo Santa Maria! Thank you for choosing our hotel for your vacations. We are pleased to know that overall you have enjoyed our services. We will take your suggestions into consideration to keep improving day by day. We hope you can visit us again soon. Our best regards from sunny island of Cayo Santa Maria,... More 

Peterborough, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked this resort through Westjet January 25-February 1, 2016. We had an ocean view room in Bungalow 17, a 2 minute walk to the beach. We had a superb time, notwithstanding a bit of rain and cloud for a couple of days. Overall: The resort is spotlessly clean throughout, not a speck of garbage on the beach or grounds... More 

Helpful?
4 Thank Gary B
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Gary B, Thank you very much for your feedback about your recent visit to Melia Cayo Santa María Hotel. We will take your suggestions into consideration to keep improving day by day Our team, among them Eglis, Anna, Delios, José Carlos, Julio Caeser and many more, ensures that our guests receive the best of service possible. We really appreciate... More 

Thunder Bay, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

my wife and I stayed the last week in January. bus ride from airport was ok. Young Cuban communist kid sold beer on bus[$5 Canadian for 2 beers]. Talked about the Cuban history and concerns about the Americans coming. Door on bus toilet broken. People had to bang to someone to open the door from the outside. Check in was... More 

Helpful?
3 Thank frederica921
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear frederica921, Thank you so much for the nice title you gave to your review and for sharing with us your comments on this important Web Site. We are glad to see that you had as you said “nice time” and we thank you for highlighting the quality of our Staff and the hotel in general. We took good note... More 

North Hatley, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This would be a perfect place if were not for the food! Great pools, quiet, small, luscious gardens, great drinks and awesome beach. We have stayed in Cuba on numerous occasions and wanted to try this hotel. Service is great. Rooms are older and some repairs are needed but on holidays you do not spend too much time in your... More 

Helpful?
2 Thank Patrick C
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Patrick C, Thank you very much for your feedback about your recent visit to Melia Cayo Santa María Hotel. We are happy to read that you enjoyed your stay. Our team, among them Eglis, Daniel, Roxanna, and many more, ensures that our guests receive the best of service possible. We apologize for the Wifi situtation, we do report all... More 

Kitchener, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The gardens were beautiful and the staff was friendly. The pools were very nice and family friendly. The beach was very nice and it was always easy to find a chair. The big draw back to this vacation was that the food was cold. All of it. We were only able to get into one of the a la cart... More 

Helpful?
2 Thank ColleenGrant-Kau
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear ColleenGrant-Kau, Greetings from Melia Cayo Santa Maria! Thank you for choosing our hotel for your vacations. We are pleased to know that overall you have enjoyed our services. We will take your suggestions into consideration about food to keep improving day by day. We hope you can visit us again soon. Our best regards from sunny island of Cayo... More 

Cape Breton Island, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our first trip to Cuba ,from the time we landed and met our west jet rep Evrything went perfect ,check in was a breeze . Our room was ready and spotless ,Liedy our house keeper was the best .pools are beautiful and very clean ,Our pool bartenders Yoseet and Osbeil these guys are the best ,buffet had a... More 

Review collected in partnership with this hotel

Helpful?
5 Thank Shelly O
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Shelly O, We are happy to read that you had a "Fantastic time" in our hotel. Thank you very much for your fabulous feedback about your recent visit to Melia Cayo Santa María Hotel. Our team, among them Liedy, Yamilasky, Yoseet, Osbeil, Damary, Dany, Waldermar and many more, ensures that our guests receive the best of service possible. We... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Our rooms (3) were not ready until 6pm because of late check out Food at the buffet is terrible, even food A la carte is not a 3 stars! No towel changes in the room... The guy is there but no beach towels available for change rooms are clean but everything is falling apart: walls are water damaged, fridge not... More 

Helpful?
1 Thank Kimmy2016
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Kimmy2016, Thanks for choosing our hotel for your vacations and for posting your review on TripAdvisor. First of all we would like to apologize for the dissatisfactions you encountered during your stay, we are going to pay close attention to all the negative remarks you have written in order to prevent similar events in the future. We hope to... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The resort size it's great not too big not too small ...the staff always smiling and great. The food was amazing fells like I was in Dominican ... The fry fish at the beach restaurant super good and the buffet excellence food every day . The pizza at the snack bar was the best. The guy at the beach alex... More 

Helpful?
4 Thank Mabel C
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Mabel C, Thank you very much for your fabulous feedback about your recent visit to Melia Cayo Santa María Hotel. We are happy that you enjoyed your stay. Our team, among them Alex, Mykael and many more, ensures that our guests receive the best of service possible. We do have plans to improve bedrooms and other parts of the... More 

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Amenities