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All 9 Cayo Santa Maria hotels

Melia Cayo Santa Maria

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4.0 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
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  • Reviews (2,746)
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  • Room tips (430)
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Melia Cayo Santa Maria
Certificate of Excellence 2014
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2,746 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
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Kitchener, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

Went to this resort over new years 6 adults and 3 kids aged 2, 4, 6. It's an average hotel from Cuba and we have all traveled many times before to different parts so we knew what to expect. Beach was great sand was clean and water relatively clean. Pool areas were also nice and clean so that was a... More

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Alma, Québec
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After over 10 years travelling to DR and Mexico for our sun vacation, we decided to try Cuba. We stayed at this hotel from april 4th to 18th. The size of the place was great for us. No partys, just great relaxation. The hotel is clean but in need of some renos. That wasn't a real problem so we just... More

Was this review helpful? Yes 1
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear AramisAlma We very much appreciate your review which points out some interesting matters. I understand your experience was not exactly perfect but you can be certain that all your comments have been taken into consideration. Much to our satisfaction, we have already been able to solve most of the issues mentioned in your review, such as the lack of... More

Montreal, QC
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just got back from one week at Melia cayo santa Maria,It was really beautiful the rooms where so big and very clean lots of hot water.Mini Bar in room filled every day.Pools so big Beach sea incredible.Been to Cuba 20 times and the food was very good,the staff where great everyone so friendly. We went on a day trip on... More

Was this review helpful? Yes 3
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear vacationers from Montreal: We are so proud to know guests may get such a good impression of our resort! It feels really nice to receive such nice compliments! We are certain that future travelers will benefit from your experience when choosing their next relaxing hide-away. Thank you so much for sharing your ideas with them. See you soon! More

Sudbury, Canada
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to a few different resorts in Cuba, and I always find the food blah with very little flavor. This place impressed me so much...I was so pleased to find all kinds of tasty food here...not blah at all! This resort was also very clean and the staff, especially Osbiel at the swim up bar, were so nice.... More

Was this review helpful? Yes 5
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Steve P It has been a real pleasure to receive such a nice comment. It is very rewarding to acknowledge that your short visit to our resort has inspired these good feelings on you. It would be very nice to have you as our guests in the future so you may enjoy all the privileges of our resort. Thank... More

Montreal, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 2 weeks mid-july and it was our first all-inclusive with both kids (2 and 4). We went several times to Cuba and Cayo Santa Maria (our 3rd visit) as a couple so we knew what to expect of Cuba. Room: This is a small resort and that's why we chose it. Our room (1622) was really well... More

Was this review helpful? Yes 5
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Melissa We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. We appreciate your honesty and we are glad our potential travelers will benefit from all your comments. We will extent your compliments to our employees so they feel motivated to keep up their good work. Needless to say,... More

redditch worcestershire
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved it here.. Rooms good Food ok Pool excellent Beach excellent People awesome Would I go back? Yes We went with Thomas Cook and we would of returned but they don't fly directly there anymore, so this year we are trying cayo coco.. Shame really as it was beautiful here :)

Was this review helpful? Yes 5
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Client Thank you so much for reviewing your experience at Meliá CSM. It feels really good to receive such nice comments regarding our services and facilities. We are glad you felt so comfortable while under our care. We hope you honor us with another opportunity to serve you and offer you another memorable holiday. More

Brussels, Belgium
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel in July for three supposedly relaxing and romantic days after 12 days travelling around Cuba. From all places, this is where we both got food poisoning. And there is no scope for mistake because we only ate there during those days, or rather ended eating toast and butter for most of the stay ... The... More

Was this review helpful? Yes 4
Antwerp, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice all-inn hotel , beautifull Swimming pools. Very nice beach with blue ,blue see. Good sport facilities. The only thing is there were 4 restaurants but they are not allways open and the way of reservation is very bad. But once you have a place it is very good food.

Was this review helpful? Yes 3
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guests: Thank you so much for reviewing your experience at Meliá Cayo Santa Maria. It feels really good to receive such nice comments regarding our resort. We are committed to keep on working in the improvement of our services and staff performance so, I am sure your next vacation with us will be even more pleasant. Hoping to be... More

Kitchener, Canada
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I went on our first “kid free” vacation to The Melia at the recommendation of a co-worker who has been there a couple of times. We were NOT disappointed in the least! I read a hundred or more trip advisors before we left and I have to say that anyone who gave this hotel an excellent rating... More

Was this review helpful? Yes 8
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear friends from Canada We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so... More

Mississauga
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The MCSM is a very nice, small sized resort with all the basic needs most popular all-inclusive resorts. I'll be the first to laugh at people who give places bad reviews for crappy food, but this place does have sub par food as far as a 4-5 star standard goes. But, there is always something good to eat, just not... More

Was this review helpful? Yes 8
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear travelers from Mississauga We heartily appreciate your honest review. Even when the services received have not fully met your expectations; you have been able to point out those aspects you have really enjoyed at our resort. We are working really hard in the improvement of all our services and your opinions constitute a great help for us to orient... More

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Cayo Santa Maria 4*
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba

4,187 photos of this hotel

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Amenities

Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Cayo Santa Maria #2 Luxury Hotel in Cayo Santa Maria #3 On the Beach Hotel in Cayo Santa Maria #4 Top resorts Hotel in Cayo Santa Maria
Hotel Class
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more   less 
Number of rooms
360

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Melia Cayo Santa Maria and other travelers.
4 questions

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Questions? Get answers from Melia Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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