We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Cayo Santa Maria

Jardines del Rey, Cuba
Melia Cayo Santa Maria
Write a Review

3,101 reviews from our community

Traveler rating
    1,322
    1,023
    435
    212
    109
See reviews for
583
1,545
100
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (495)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (3101)
  • Mar-May only
    (1121)
  • Jun-Aug only
    (642)
  • Sep-Nov only
    (498)
  • Dec-Feb only
    (840)
All months
toronto
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I came here for dinner as one of the options from Melia Buenavista. We dined at the Italian Restaurant. It was a disappointing experience. We had the first reservations of the night along with two other couples. One lady had her arm in a cast. It was pouring rain with thunder and lightning. We stood outside the... More 

Was this review helpful? Yes
Guelph, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This review is WAY overdue! So, our apologies to Ernesto, Entertainment extraordinaire, and Jose Carrasco, General Manager, who we promised we'd write this for. We visited the Melia Cayo Santa Maria the week of March Break (in Ontario). We're not teachers and weren't bringing the kids - so we could enjoy our first vacation alone together - so we chose... More 

Was this review helpful? Yes 4
Charlottetown, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the first trip my wife and I took with just us . The resort was well kept and clean , the staff very friendly and courteous , as always in Cuba. The food was good, some aspects better than others, for example the Mediteranean and Japanese ala cartes were much better than the Italian. The buffet was much... More 

Was this review helpful? Yes 4
Bolton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I've made already two elaborate reviews on hotels in Jamaica over the last year and this time i thought i would go to Cuba to review one hotel. I never really liked Cuba because of the food and quality service that i received at the memories in varadero but because of my budget, the melia seemed decent since i wanted... More 

Was this review helpful? Yes 4
Coldwater, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I am re writing my review as I forgot to rate the property properly. 5/5 definitely. Love the resort and love writing the review about this little paradise. My only regret is that it will become more and more popular and I like to think of it as mine. If you visit the Melia Cayo Santa Maria you will enjoy... More 

Was this review helpful? Yes 2
Sarnia, Ontario, Canada
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Beach lovers will not be disappointed. Sand is soft white and water is very clear on calm days. The resort also has a great pool with swim up bar. Service, whether at the numerous bars, or in the room or at the desk was very good. Staff are all polite and very friendly. Rooms are clean and comfortable. Nightly entertainment... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello Bill L: It is a pleasure to receive your comments about your recent stay with us at Melia Cayo Santa Maria... we apreciate your point of view and will work hard in order to please you the next time you decide to visit us. Hope to see you really soon. Best regards. José Carrasco. More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

smaller than las dunas I prefer it - same amazing beach, food slightly better (well las dunas wins on buffet but this one wins for the other restaurants esp meditarranean) usual internet problems in cuba rip off shop (prices as high or higher than UK prices for cuban goods!) good all inclusive fun activities MOSt staff very nice and helpful... More 

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello Fhow83: I truly apreciate your comments regarding your recent stay in Melia Cayo Santa Maria, indeed our resort is smaller than Melia Las Dunas and is the thing why our staff is so friendly and can recognize a client duris the stay. We are working hard to improve our buffet restaurant and when you return for sure will be... More 

London, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My Husband, Dave Giles and myself along with two wonderful friends stayed at this Resort from April 9th to 16th of this year. This was, I believe, the 17th week we have stayed at MCSM and as usual we were not disappointed. It is always nice to return and see our old friends who work at this resort. What a... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello nanaandpapabear: Thank you for coming back year after year to you home away from home, it was a pleasure meeting you and you can trust we are working really hard to give a good renovation to all our facilities step by step. I will send your greetings to the staff. Can't wait to see you again here in your... More 

Barrie, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from spending a week at the Melia CSM from 21-28 April. It was an excellent stay although very hot this week. No rain and +35 C weather everyday. As always, fast departure from the airport and a relaxing bus ride over the causeway. Check in was well organized and in 10 minutes we were on our way... More 

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello Tim_PADI_DM: You had an amazing birthday in Melia Cayo Santa Maria, i hope we can celebrate with you again next year and also all your Melia family. Our staff is really special not only for the repeat clients, they are special for all the clients and that is what make them return every year. Thak you for your nice... More 

Sarnia, Canada
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just had a great week at Melia Cayo Santo Maria. Very relaxing! The service is excellent and the staff is all very friendly. Great clean room. We had a problem with first room but they moved us when we told them about it. We were in ground floor building 19 which was close to beach path but a little too... More 

Was this review helpful? Yes 2
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello JaneA69: It is a pleasure to receive your comment about your stay in our resort Melia Cayo Santa Maria, we sorry the inconvenience you had at the begining but was solved as you said and you can enjoy a wonderful week in our amazing beach. Our staff is truly friendly. We hope you decide to return to our resort... More 

Questions? Get answers from hotel staff and past guests. Ask a question

4,777 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4746)
Viewed
Pool/beach area (1304)
Viewed
Hotel & grounds (705)
Viewed
Dining (289)
Viewed
Room/suite (402)
Viewed
Business center/function rooms (23)
Viewed
View from room (123)
Viewed
Bathroom (51)
Viewed
Family/play areas (21)
Viewed
1:46
Videos (7)
Viewed
Other (1821)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
View from room (2)
Viewed
Pool/beach area (8)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities