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Melia Cayo Santa Maria

Certificate of Excellence
Jardines del Rey, Cuba
Melia Cayo Santa Maria
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3,004 reviews from our community

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    105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Niagara Falls, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

we stayed from March 20-27...we arrived at the hotel & were told our room was not ready. No big deal but was surprised we were not in the system first & then when we were found it was for the next day...Was great seeing old friends but sad that so many were gone. Buffet: Jose Carlos is an exceptional waiter... More 

Was this review helpful? Yes 1
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Family of 4, stayed March 15-22. This resort is on the smaller side, 350 rooms, really quick to get from your room to the beach/ pool/ food. Afternoon entertainment at the pool was fun to watch ( or participate in), as were the evening shows. The beach was incredibly beautiful, pristine. Go really early if you want shade, otherwise we... More 

Was this review helpful? Yes 4
Brisbane, Australia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The starting point is that the resort is located in an absolutely gorgeous place with postcard perfect beaches. But there are postcard perfect beaches in several places in the world (South-East Asia comes to mind for Australian tourists or shock horror, even Australia). What is just truly remarkable is that the food at this place is beyond disgusting. Solace was... More 

Was this review helpful? Yes 2
Brampton, Canada
Top Contributor
55 reviews 55 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you are thinking of traveling to Cuba, it is important to be aware of some of the challenges faced by the Cuban people and the resorts on the island and to be realistic about the degree to which you are prepared to live with those challenges. For example, Cuba distributes one liter of milk per day to every child... More 

Was this review helpful? Yes 22
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear HappyEarthWalker, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously making... More 

1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Resort, beach were very nice. Staff was very good. Room was cleaan, unfortunately there was a. Problem with the water pressure with the hot water in the shower the whole week. Food was great, especially the 24 hour snack bar pizza, and pork and chicken at the beach bbq restaurant.

Was this review helpful? Yes 8
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Regina, Thank you very much for writing. Even when the service received was not perfect, it feels good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. Water pressure is not any more a problem in our resort! We are working pretty hard in the improvement of all... More 

Halifax, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Just arrived home last night from a one week stay at the Melia Cayo Santa Maria. This was our second visit to this resort and sadly will be our last. Positives: Awesome beautiful awe inspiring beach Beautiful, friendly, gracious staff at this resort, almost like family. Pool was clean and always chairs available 90 min drive from airport is wonderful... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Sharpernixon, Thank you very much for your honest review. We understand your experience was not exactly perfect but you can be certain that all your comments have been taken into consideration. We are working really hard in the improvement of all our services and your comments constitute a great help for us to orient our efforts. Water pressure is... More 

Ottawa, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great resort in a beautiful part of Cuba! We booked for March break (mar 12-19) in January with Air Transat after reading many positive reviews. The trip was myself, my husband and our 12 year old daughter. I liked the fact that this was a smaller resort many of the others in Cayo Santa Maria are very... More 

Was this review helpful? Yes 10
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Monsonja, Thank you so much for reviewing your experience at Meliá Cayo Santa Maria. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. Your nice praising comments constitute some valuable motivation for all our staff to keep on working on providing guests memorable vacations.... More 

Kingston, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointed with the resort. The staff were excellent and went out of their way to make the stay enjoyable. Beach was great but was windy most of the 14 days we were there with only two days without red flags. The drive from the airport to the resort was interesting and gave you a good sense of what at... More 

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Tom, Thank you very much for your comment. Even when the service received was not perfect; you have been able to point out those aspects you have really enjoyed at our resort. All your comments have been taken into consideration. Water pressure is not any more a problem in our resort! A fumigation emergency program is being implemented also.... More 

North Bay, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked this March Break vacation for my family, believing that this was a four star hotel. This is NOT a four star hotel, by any means! First of all, the rooms are very run down and are filthy. They do not give you clean towels, do not change the sheets or fill the fridge. There is also NO hot... More 

Was this review helpful? Yes 6
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Kimberly, Thank you very much for writing. Even when the service received was not perfect; you have been able to point out those aspects you have really enjoyed at our resort. We are working pretty hard in the improvement of all our services and your opinions constitute a great help for us to orient our efforts. We have performed... More 

Ottawa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Summary: Best parts - Jeep Safari excursion (extra cost), Catamaran outing (extra cost), Copious entertainment, Friendly and attentive staff. Not so good - Ongoing water issues, not too much buffet variety Background: Last trip to Cuba (Santiago) was almost 20 years ago - much more modern facilities now than we remember. Flew Air Transat there and back - cramped, but... More 

Was this review helpful? Yes 10
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Steve A, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously... More 

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