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All 9 Cayo Santa Maria hotels

Melia Cayo Santa Maria

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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Santa Maria
Certificate of Excellence 2014
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2,789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is the 1st time we've ever went to an all inclusive resort off season. We generally go in February, I highly recommend it. No line ups, no issues getting a lounger in the shade, either at the pool or on the beach. The service was perfect, the staff is not as rushed and they can take the time to... More

Was this review helpful? Yes 2
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear client from Ottawa: We have been delighted with your review. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly... More

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We chose the Melia Cayo Santa Maria for our honeymoon in early September 2014: it is a choice we will always be happy that we made. From the beginning of our honeymoon the staff went out of their way to ensure that we had a relaxing time. We were met by the incredibly welcoming and more than competent Yadiris who... More

Was this review helpful? Yes 2
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear couple from London We really appreciate your having taken the time to post this review in the occasion of celebrating your honeymoon, describing in details all our facilities, services and staff. We feel very proud to acknowledge you show so enthusiastic about vacationing at our premises and we heartily hope this will not be your last visit. We will... More

Rome, Italy
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent there three days in august. The resort is good, nice beach, good grill restaurant and big and quiet rooms. A special appreciation to the general manager, very kind and proactive. Overall judgement is very positive.

Was this review helpful? Yes 6
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guests from Italy It has been a pleasure to acknowledge, through your lively review, how pleased you felt with our facilities and services. It is very rewarding to receive such nice comments which certainly stimulate us to continue working in our service quality. Thank you so much. We hope to host you again, pretty soon, at MCSM, More

Toronto, Canada
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from my vacation! I loved everything about it! The resort is beautiful, it is more on a quiet side , but if you want to have fun to go dancing, the entertainment team is always there to makes sure you have an amazing time!! Rooms are nicely done , we didnt have any issues with our room!! We... More

Was this review helpful? Yes 7
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guests: Thank you so much for reviewing your experience at Meliá Cayo Santa Maria. It feels really good to receive such nice comments regarding our resort. We are committed to keep on working in the improvement of our services and staff performance so, I am sure your next vacation with us will be even more pleasant. Hoping to be... More

Ljubljana, Slovenia
Contributor
13 reviews 13 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in August with our eight.year old daughter. We were doing Cuba in 42 days, staying everwher, from casa particulares to Cayo Largo and Cayo Guilermo. What can we say? After Cayo Largo, our second best destination!!! Everything's just prefect, except annoying mosquitoes. We would love to come back (though I doubt it, as the world is too... More

Was this review helpful? Yes 6
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear friends form Slovenia It has been a pleasure to acknowledge, through your review, that you have had a pleasant stay at Melia Cayo Santa Maria. It looks like you have not only relaxed but also had some real fun. We heartily appreciate your ideas regarding the more talkative and sociable staff and we will keep on working in the... More

Ancaster, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a family vacation. Our kids are 13 and 15 and they had a great time meeting kids their age. The resort is a little tired, but it is under new management and there were people there all week watching all facets of the operation. The beach is fantastic; the ocean turquoise and the beach white sand with... More

Was this review helpful? Yes 10
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear FrolickingFoursom: Thank you so much for your review describing your experience at Meliá Santa Maria. It feels good to receive such nice comments regarding our resort. We are committed to keep on working in the improvement of our services and staff performance. We are sure your next vacation with us will be even more pleasant. Hoping to be able... More

Blainville, Quebec, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've go to the Melia cayo santa maria from august 21 to 28 and it was just a amazing trip! All the staff are so friendly and smiling! A special thanks to all the people of the animation : Dj Alex, Orlando, Daiky, Lazaro, who make a real good job with all the dancing party and the games form the... More

Was this review helpful? Yes 6
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guest. Thank you so much for your review! We are glad to know you have so much enjoyed your vacation at Meliá Cayo Santa Maria! It feels indeed rewarding to receive such nice comments knowing that our future travelers are also reading about your experience. It is a fact that food is very sensitive aspect of our services since... More

Windsor, Canada
Reviewer
4 reviews 4 reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Where to begin. First want to say the ages of our travelers so you can understand the diversity of our group, 28(F), 28(F), 62(F), 64(M), 10(F), 14(F). Arrival to the resort: When we pulled up there were 2 beautiful dancers and a waiter with rainbow slushies! The front desk had all of the room arrangements set and ready to grab... More

Was this review helpful? Yes 29
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Hannah B We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously... More

Havana
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 25, 2014

I want to thank to all staff because they were very kind to us. The buffet was very repetitive and very bad elaborated, just a few variation. I do not recomend this hotel as a five star hotel because the bathroom from the lobby was very dirty with papers and bad smell. I was three days there and they only... More

Was this review helpful? Yes 17
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Rolando C We very much appreciate your review which points out, in a neatly detailed way, some interesting matters regarding our performance as a hotel. It is evident that your experience was not exactly perfect but we really appreciate your help in identifying our improvement opportunities so we are, eventually able to provide a good feeling to our customers.... More

Welland, Canada
1 review
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 24, 2014

We visited this beautiful resort in June 2014. Perfect location, beautiful beach, nice landscaping kept clean by hard working gardeners, friendly stuff. This is when pros end. Now cons: The buffet was closed for lunch which left us and all other guests with limited and repeated menu during our stay. The French restaurant was also closed. Fridge in our room... More

Was this review helpful? Yes 33
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear 580Roger We heartily appreciate your honest review. Even when the services received have not fully met your expectations; you have been able to point out those aspects you have really enjoyed at our resort. We are working really hard in the improvement of all our services and your opinions constitute a great help for us to orient our efforts.... More

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Santa Maria 4.5*
Number of rooms: 360
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba

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