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Melia Cayo Santa Maria

Certificate of Excellence
Jardines del Rey, Cuba
Melia Cayo Santa Maria
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3,012 reviews from our community

Traveler rating
    1,299
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    420
    210
    105
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562
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been customers of the Melia Chain of Hotels in Cuba approximately 6 times. Our recent vacation at the Melia Cayo Santa Maria was extremely memorable. The clean sandy beach and chrystal clear ocean was spectacular. The staff were very friendly and always ready to please. Many of the staff were fluent in several languages such as English, French,... More 

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

This is my third time to Cuba, first time at this resort. My first two trips were to Varadero and they exceeded my expectations. This time we decided to try a different area in Cuba choosing Santa Maria. The staff/service at the resort was good. The rooms were clean. The beach was Ok. The food was NOT GOOD! Even the... More 

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Richmond Hill, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

We've been to this hotel twice and I give this place a "Very Good" rating. I would not compare this with Dominican or Mexico for food or rooms as it would not be a fair comparison...however, the beach is the best I've seen in the Caribean, plus the hard working people and the atmosphere are making it a top destination.... More 

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Oka, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is one of the smaller hotels in Santa Maria....I was travelling with my friends and we had 3 rooms... We had a couple of problems but they were quickly fixed... Even if this is an older hotel the Difference is the Staff , I have travelled many times to various destinations and this was my 5 th time in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We came back from our trip to Melia on Mar. 28th, and we had a wonderful time! The beach is fantastic - white, clean sand, with warm water that you can swim out into and still see the bottom :) the pool is also gorgeous and clean, with lots of chairs available. It only rained on the day we left,... More 

Was this review helpful? Yes 1
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Amanda, Thank you so much for your review. Words cannot picture how pleased we have felt at reading your review. It feels indeed rewarding to receive such nice compliments which make evident that all our efforts to achieve our guest’s satisfaction have been worth it. Be sure that we will extend your praising words to all our staff so... More 

Montreal, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Party of four, we had a beautiful week. The resort is small so you don't need to take the transportation to go to the beach or anywhere else. All the staff was very friendly, the food was ok, restaurants à la carte were good, the beach very nice. We had a great time. The room was always clean. Check in,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear DElisa, Thank you very much for your beautiful comment. It feels really good to acknowledge what your feeling has been in relation to all our facilities and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly benefited from the first-hand... More 

Niagara Falls, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

we stayed from March 20-27...we arrived at the hotel & were told our room was not ready. No big deal but was surprised we were not in the system first & then when we were found it was for the next day...Was great seeing old friends but sad that so many were gone. Buffet: Jose Carlos is an exceptional waiter... More 

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear rindi22, Thank you so much for your beautiful comment. We are extremely pleased to know you had a great vacation with us, especially when you said “Staff makes the trip!!!! 5 stars for them”. Thank you so much for your emphasis in our employees they are our greatest asset. Water pressure is not any more a problem in our... More 

2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Family of 4, stayed March 15-22. This resort is on the smaller side, 350 rooms, really quick to get from your room to the beach/ pool/ food. Afternoon entertainment at the pool was fun to watch ( or participate in), as were the evening shows. The beach was incredibly beautiful, pristine. Go really early if you want shade, otherwise we... More 

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear 175pamb, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously making... More 

Brisbane, Australia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The starting point is that the resort is located in an absolutely gorgeous place with postcard perfect beaches. But there are postcard perfect beaches in several places in the world (South-East Asia comes to mind for Australian tourists or shock horror, even Australia). What is just truly remarkable is that the food at this place is beyond disgusting. Solace was... More 

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear MXKBrisbane75, We appreciate so much your review. We understand your experience was not what you expect but you can be certain that all your comments have been taken into consideration. Our a la carte restaurants, Italian, Mediterranean, Japanese and French plus our Beach Grill and 24 hours Snack bars are normally mentioned as excellent places and options even when... More 

Brampton, Canada
Top Contributor
55 reviews 55 reviews
32 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are thinking of traveling to Cuba, it is important to be aware of some of the challenges faced by the Cuban people and the resorts on the island and to be realistic about the degree to which you are prepared to live with those challenges. For example, Cuba distributes one liter of milk per day to every child... More 

Was this review helpful? Yes 26
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear HappyEarthWalker, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously making... More 

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