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All 11 Cayo Santa Maria hotels

Melia Cayo Santa Maria

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4.0 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Santa Maria
Ranked #5 of 11 Hotels in Cayo Santa Maria
Certificate of Excellence 2014
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2,844 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed over New Years at the Melia Cayo Santa Maria. Its a long drive to get here, but worth it if you're looking for the most beautiful water ever! The ride in the bus is interesting at least as you pass through towns and can see more of the local life. Once you are at the resort, you are somewhat... More 

Was this review helpful? Yes 1
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Lauren R: Thanks for your sincerity about our hotel. It is good to hear comments as yours because we can feel we are doining it on the rigth way. It is a shame you couldn't feel comfortable with our nocturnal life. That is why we are going to work harder to improve this item. Hope you decide to choose... More 

Granby, Quebec
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok let’s start with the basics before getting to the hotel review. The airport is in Santa Clara, Villa Clara. There is a 90-minute bus ride to get to the hotel. You do drive through the towns of Camajauni, Remedios and Caibarien. The Gaviota representative gives out information during the ride so it’s not too bad. Cayo Santa Maria is... More 

Was this review helpful? Yes 9
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Herb W: Truly you honor us with your positive opinion about our 12 years old resort. We really apreciate clients like you who decided to come back again to our hotel. We will take in consideration your words about our buffett service in order to improve the quality and variety of the food and also the ambiance of the... More 

Montreal
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We picked this resort based on other's reviews that it is a 4-star place, some even gave it a 5. It isn't; it's a 3-star, but let's start at the beginning... Once you land in Santa Clara, well inland in Cuba, you have a 1.5 hour bus ride through the Cuban countryside and several towns, finished off by about 25... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear GTMontreal: We heartily appreciate your honest review. Even when the services received have not fully met your expectations; you have been able to point out those aspects and you have enjoyed the relaxation at our resort. Our most important devices are ours workers because they made the diference. We are working really hard in the improvement the issues we... More 

toronto
Top Contributor
63 reviews 63 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rated by some sites as a 4.5 or 5 star and may be in comparison to other Cuban resorts, but I'd rate less in comparison to other resorts on other islands. Some aspects of the resort were fantastic, others not. Beach, Staff and SPA all great. Never met friendlier staff. Maintenance, restaurant, bar, front desk and cleaning staff so friendly,... More 

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Tripopinionsw, We heartily appreciate your honest review. It pleased us to know our staff full field your expectations even when you have to deal with some issues who stamp up your stay with us. We are working really hard in the improvement of all our services and your opinions constitute a great help for us to guide our efforts.... More 

Mississauga
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 4th time to Cuba and this place was highly recommended. My husband and I decided 3 weeks previous to come here and it was a great decision. smaller resort better service. Beach , pool and grounds are the best...Staff at this resort are by far the best of any resort we've been to every last one of... More 

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear MississaugaHendrix, Thank you so much for your honest review. It feels indeed rewarding to receive such nice compliments which make evident that all our efforts to achieve our guest’s satisfaction have been worth it. Be sure that we will extend your praising words to all our staff so they too feel motivated to keep on working towards excellence. We... More 

Montreal
Contributor
13 reviews 13 reviews
12 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had another wonderful week at the MCSM. I travelled with my sister and we met two friends from Toronto who arrived on the same evening. This was my 5th visit and my sister's 3rd to the MCSM. I sent an e-mail to guest services about two weeks prior to our departure requesting 2nd floor rooms as my sister and... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Janet R, We have been delighted with your review. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly benefited... More 

Brantford, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to attend the wedding of a friend. The group was well taken care of by all the staff. Gardeners gave us coconuts each day when asked. Pool bartender Os kept us well supplied with a great selection of drinks and great conversation. Yaminsky in the snack bar was pleasant and very quick with service. There is 4 specialty restaurants... More 

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Jmama3, It has been a pleasure to acknowledge, through your review, that you have had a pleasant stay at Melia Cayo Santa Maria. It looks like you have not only relaxed but also had some real fun. We would like to thank you for mention in all your comments our most valuable asset, our staff. We´ll let all them... More 

Stoney Creek, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

How do you say EXCELLENT in Spanish. For our third time we have visited this resort with friends who introduced this resort to us. It is like going home to visit with family and friends. I can not see us going to another resort. The site is beautiful and tended to by staff that create the most beautiful gardens and... More 

Was this review helpful? Yes 6
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Robert D We have very much enjoyed reading your review. We heartily appreciate your taking the time to describe your whole experience at Melia Cayo Santa Maria in details and also, your having praised our staff and facilities in such a touching way. We will take all suggestions and comments into consideration in the daily and endless process of... More 

Cold Lake, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Wow, what can I say, the staff makes this resort!! What an impressive team you have there. I was a little worried about my trip as I had gotten mixed reviews about Cuba in general regarding food, service, etc. So my expectations were not high and this trip blew them out of the water. Food- buffet was good, probably needed... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Groomergirl, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We heartily thank your honesty and we feel very proud to acknowledge you sound so glad about having spent your holiday at our premises. As we understand, your experience was not exactly perfect. Unfortunately, insects... More 

Woodstock, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 14, 2014

Well for the 3 rd time this year we went home to our Melia family and even though there were changes some good some bad we still had the best time. In the 10 years going to this hotel it never seems to amaze me how I miss it and the ppl only after being gone for 1 week. Ania... More 

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Annette G Words cannot picture how pleased we have felt at reading your review. It feels indeed rewarding to receive such nice compliments which make evident that all our efforts to achieve our guest’s satisfaction have been worth it. Be sure that we will extend your praising words to all our staff so they too feel motivated to keep... More 

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Cayo Santa Maria 4*
Number of rooms: 360
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba
Hotel Style:
#2 Romantic Hotel in Cayo Santa Maria
#3 Luxury Hotel in Cayo Santa Maria
#4 On the Beach Hotel in Cayo Santa Maria
#5 Top resorts Hotel in Cayo Santa Maria

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