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All 11 Cayo Santa Maria hotels

Melia Cayo Santa Maria

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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Santa Maria
Ranked #5 of 11 Hotels in Cayo Santa Maria
Certificate of Excellence 2014
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2,907 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarnia
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I spent the week of Jan 18-25 at the MCSM and it was better than last year for us! We chose to return here because of the people. This fact will not change for us, we plan on returning in 2016 if not before! We flew Air Transat and were in club class and it was awesome!... More 

Was this review helpful? Yes 8
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello BucksHabsFan: You are already part of the Melia cayo Santa Maria family. I thank you on behalf of the entire staff and the managment, comments like yours give us strength and wishies to keep working hard to please all our clients. If you decide to come before 2016 please let me know in advance otherwise let me know whenever... More 

Heinola
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel/resort is an excellent place if you want to relax. The staff is very kind and the hotel and the pool area are beautiful. The food is not so excellent but I think it is same in all Cuban hotels. Drinks come in glasses, not in plastic, that's good!

Was this review helpful? Yes 6
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello Kirsi63: Is good to know you could relax in our resort. Thank you on the staff and managment behalf, we are working hard to improve the quality of the food. Will be a pleasure to receive you once again in our resort. See you soon. Best Regards. José Carrasco More 

Toronto, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have travelled with family and close friends to this amazing island. The ride to the hotel was lengthy but it's always worth it, even with a pack of screaming children. The tour guide was very entertaining and even though we are quite familiar with the history of the country, we are always intrigued.... The POSITIVE aspects..... Upon arrival the... More 

Was this review helpful? Yes 9
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Cathy H: We would like to thank you for the good comments about our resort and the staff. Certanly all the persons you mention work really hard to please all the clients. About the negatives aspects i want to aplogize on the resort behalf because is not frequently this kind of actitude with the clients and we work really... More 

Toronto, Canada
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We are return guests at MCSM. We have also travelled to Eurostar, Husa, Dunas and Buena Vista. However, we really love the Cayo for its ambiance, charm, beautiful beach and most of the staff occupying this small resort. When we arrived, we have been greeted by Miss Ania, who was extremely courteous, gracious and professional. It was great to see... More 

Was this review helpful? Yes 12
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello dear Gina M: The repeat customer are really important for our resort, because they have feelings and belong to the Melia Cayo Santa Maria family. I can assure that such uncorfotables situation are not the rule in our place, are the exception. We will take the necessary measures to avoid futures issues regarding this matter. I would like to... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My cousin and I (females, mid 30's) stayed here for 7 days, as part of a package deal which also included 3 days in Havana. We weren't sure what the standard of the hotel would be but we're both well-travelled, open-minded and were looking for a nice place to stay on the beach, not perfection. We normally avoid all-inc resorts... More 

Was this review helpful? Yes 6
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear LouiseLeaver: Is really good to know we can fulfill almost all your expectations in our resort. There 's always some point where we should increase the efforts in order to please all our clients. I apreciate how realistic you are not compare us with others resorts around the world. Our strongest point is the staff friendly and helpful. Thank... More 

Toronto, Canada
Top Contributor
72 reviews 72 reviews
15 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First trip to this hotel. Just got back last week. Nice size and easy to navigate around the property. Check in went very quickly and they were very organized. Yes, it's a 90 minute bus ride from the Airport, but the drive was really nice and there is a tour guide on board to talk about some of the history... More 

Was this review helpful? Yes 9
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello dear NorthernSpirit: Is good to know you chosse us as your first resort in Cuba, even when your experience was not complete enjoyable, but we thank you your honet review becasue you give us the point where we should work hardley in order to improve the issues who cause discomfort to our clients. All the clients has a first... More 

Toronto, Ontario, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this resort during the week of Jan 4th to Jan 11th,2015. It was our first trip to santa maria, second to cuba. Loved our stay. The resort has good landscaping. Clean awesome beach. Great staff.Very friendly. The chefs in the kitchen were amazing. Have to mention Frank and Daniel at the buffet cooking station because they made... More 

Was this review helpful? Yes 7
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello Jesssingh: Is always a pleasure to received the comments from our guest because we can know how we are working and where we need to improve some issues. Your review was really valuable for all our staff, we congratulate the cheff who help you with your food. Thank you and hope to have you again with us really soon.... More 

Aurora, Ontario, Canada
1 review
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I spent the week of January 11th - 18th at the Melia Cayo Santa Maria. As this was our first trip to Cuba we were not sure what to expect based on comments from others who had visited several other resorts in Cuba. I am pleased to say that our first experience at this resort was nothing... More 

Was this review helpful? Yes 18
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Ted S: Is wonderful to know you can not wait to get back to our resort, it means we fullfield your expectations and we were able to pleased all your requests. My entire staff work hard every day to give our clients the best service. Thank you very much. Can not wait to have you here once again. José... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second visit to Melia Cayo Santa Maria and i love everything about this resort!!!! The resort itself is small and very pretty! ( I have no complaints about anything! One of my favorite things is the beach and pool area! Staff are extremely nice, now i see them as my family ! Always happy and pleasant! Orlando,... More 

Was this review helpful? Yes 8
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello dear Nina F: We are waiting for you next March, will be a pleasure to receive you for the third time. All the entretaiment staff and also the bartenders thank your comments about them, they work really hard to fullfield the expectations from our clients. See you soon. José Carrasco More 

Port Colborne ON
Top Contributor
80 reviews 80 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

First let me start by saying that this is our 9th visit to Cuba but 1st to the Melia Cayo Santa Maria. I write this with fairness and honesty with regards to this Resort only and without comparing. We found a great many positive aspects to the Resort but there are also some things we feel are not so good... More 

Was this review helpful? Yes 8
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Hello Old-Grapes: I really apreciate the good comment you post about our resort, the gardens, the staff, the beach and pool and the Ranchón. We will take in consideration the issues you mention and work it on it because the next time you visit us you will apreciate the improves we had made. Hope to see you really soon. Best... More 

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Santa Maria 4.5*
Number of rooms: 360
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba
Hotel Style:
#2 Romantic Hotel in Cayo Santa Maria
#3 Luxury Hotel in Cayo Santa Maria
#4 On the Beach Hotel in Cayo Santa Maria
#5 Top resorts Hotel in Cayo Santa Maria

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