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All 10 Cayo Santa Maria hotels

Melia Cayo Santa Maria

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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Santa Maria
Ranked #5 of 10 Hotels in Cayo Santa Maria
Certificate of Excellence 2014
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2,823 reviews from our community

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    94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (439)
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Brantford, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Went to attend the wedding of a friend. The group was well taken care of by all the staff. Gardeners gave us coconuts each day when asked. Pool bartender Os kept us well supplied with a great selection of drinks and great conversation. Yaminsky in the snack bar was pleasant and very quick with service. There is 4 specialty restaurants... More

Was this review helpful? Yes 2
Stoney Creek, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

How do you say EXCELLENT in Spanish. For our third time we have visited this resort with friends who introduced this resort to us. It is like going home to visit with family and friends. I can not see us going to another resort. The site is beautiful and tended to by staff that create the most beautiful gardens and... More

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Robert D We have very much enjoyed reading your review. We heartily appreciate your taking the time to describe your whole experience at Melia Cayo Santa Maria in details and also, your having praised our staff and facilities in such a touching way. We will take all suggestions and comments into consideration in the daily and endless process of... More

Cold Lake, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Wow, what can I say, the staff makes this resort!! What an impressive team you have there. I was a little worried about my trip as I had gotten mixed reviews about Cuba in general regarding food, service, etc. So my expectations were not high and this trip blew them out of the water. Food- buffet was good, probably needed... More

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Groomergirl, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We heartily thank your honesty and we feel very proud to acknowledge you sound so glad about having spent your holiday at our premises. As we understand, your experience was not exactly perfect. Unfortunately, insects... More

Woodstock, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Well for the 3 rd time this year we went home to our Melia family and even though there were changes some good some bad we still had the best time. In the 10 years going to this hotel it never seems to amaze me how I miss it and the ppl only after being gone for 1 week. Ania... More

Was this review helpful? Yes 2
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Annette G Words cannot picture how pleased we have felt at reading your review. It feels indeed rewarding to receive such nice compliments which make evident that all our efforts to achieve our guest’s satisfaction have been worth it. Be sure that we will extend your praising words to all our staff so they too feel motivated to keep... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

My family went in March as a last minute trip. We all really enjoyed it and would go back again, My 8 year old daughter enjoyed the kids club and going to the pool with us. My 10 year old son enjoyed the water sports. My husband and son did a few days of tennis instructions, the instructor was very... More

Was this review helpful? Yes
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Indywendy2014 from Toronto, Receive our most respectful greetings from sunny Cayo Santa María. We would like to thank you for this nice review expressing in details how it felt to stay at our resort and experience our natural environment, personalized service and human warmth. We are certain that other vacationers will find your comments very useful while choosing their... More

Warwickshire
Contributor
12 reviews 12 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in January, weather was great, hotel was lovely with an amazing beach, very quiet location perfect for me but not for my partner so we could not return for this reason as he likes lots to do, the food was good but we found we had to wait quite some time at some stations especially the grills as... More

Was this review helpful? Yes
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Sam F Receive our most respectful greeting from sunny Cuba. We heartily appreciate you honest review. We understand some of our services did not exactly meet your expectations but we thank your giving us the chance to identify these improvement opportunities. We can proudly say that, after a few months have passsed, some of the issues mentioned in your... More

Mount Hope, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our 4th visit here and just keeps getting better. Being welcomed with sincere pleasure by the staff here makes one feel so warm and comfortable. I was happy to see the pool and lobby washrooms are being maintained at a higher level than last year, and buildings and rooms are getting a facelift. I still wish the tree in the... More

Was this review helpful? Yes
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Donna & Paul, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so... More

mississauga, Ontario
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at Melia Cayo Santa Maria for my 3rd time in October 2014. I truly feel like I'm going to my second home when I visit this hotel. The staff greet you warmly the second you get off the bus. I used to always travel once a year but since I fell in love with this resort I decided... More

Was this review helpful? Yes 3
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Marta Cichocka, Thank you so much for your review. We heartily appreciate your sharing with other travelers your experience at Melia Cayo Santa María and making such positive comments on our services and staff. Feedback from our guests is crucial in the process of orienting our efforts towards excellence so; we will share your review with all our staff... More

Montreal, Quebec
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well first off all I must apologize for the late review of our favorite resort in Cuba, the Melia Cayo Santa Maria. Seems we just went there and now we are planning our next vacation, guess where. How does a hotel improve their already impeccable service; this was our fifth trip in a row to our Melia Cayo Santa Maria,... More

Was this review helpful? Yes 2
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear LindaBild, We have been delighted with your review. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly benefited from... More

Montreal, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed at the Melia Cayo Santa Maria the first week of August 2014. We very much appreciated our vacation and would return. Here are my comments and some constructive suggestions that would improve the vacation experience. The good: - Friendly and helpful staff, great service - Quiet and safe surroundings - Resort layout, beautiful grounds and right-sized -... More

Was this review helpful? Yes 5
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Sebastiano D, We are so proud to know guests may get such a good impression of our resort! It feels really nice to receive such nice compliments! We are certain that future travelers will benefit from your experience when choosing their next relaxing hide-away. Thank you so much for sharing your ideas with them and especially for point out... More

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Santa Maria 4.5*
Number of rooms: 360
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba

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