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Melia Cayo Santa Maria

Certificate of Excellence
Jardines del Rey, Cuba
Melia Cayo Santa Maria
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3,064 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mississauga, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Went during April 14-21, 2015. Getting to the hotel from the airport is a long 90 minute bus ride which takes you through the main land of Cuba, along a 48 km causeway and onto the resort island of Cayo Santa Maria. Upon arrival, checking in was quick and efficient which was great. The porters take your bags immediately and... More 

Was this review helpful? Yes 2
Ajax, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just came back yesterday from 7 days at Melia Cayo Santa Maria , let me just say this resort is beautiful. My boyfriend have been to other places in Cuba , but I have to say Santa Maria has one of the best beaches out there. The water was so clear and calm .. beautiful white sand beach I could... More 

Was this review helpful? Yes 4
Barrie, Canada
Top Contributor
113 reviews 113 reviews
39 hotel reviews
469 helpful votes 469 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 3rd time to MCSM and it was BETTER than EVER! The Melia Cayo Santa Maria (MCSM) is a MAGICAL resort filled with amazing people and amenities exceeding its rating. We travelled 29 March- 5 April and paid about $2100/2 tax included. We booked and flew with Air Transat. Their A300 series Airbus fleet is above any other... More 

Was this review helpful? Yes 1
Stoney Creek, Canada
2 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are just back after our 4th visit to this wonderful resort. Looking for a vacation spot to celebrate our anniversary we decided to return again after our last trip in November. It was easy to justify when we looked at value for our dollars. Air travel with Air Transat was efficient and on time. The cramped seats are not... More 

Was this review helpful? Yes 5
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Robert, Thank you very much for your beautiful comment. It´s pretty good to know what your feeling has been about to all our facilities, our natural scenery, and our staff performance. We so much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly benefited from the... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I just came across this resort now and didn't get chance to put my reviews. This was a great family resort , my toddler boys were 4 yrs old at that time. Size of resort: I loved the size of the resort as it was all short distance walk to anywhere, like 3 mins to the beach, main buffet, main... More 

Was this review helpful? Yes 1
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Nathalie, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. Your comments have been a reliable guide to start correcting some of these issues that impair our guests can have a memorable vacation, such as the food style and selection. We will extent your compliments... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

.....although we were disappointed compared to our stay at Melia's Hotel Cohiba in Havana. This hotel is nicely appointed with attractive grounds, pool complex, and generally a nice ambience. Our room was very large, clean and well equipped, brightly decorated with walk in storage and shower/bath wc; plus a safe. There's a lovely beach although sun-shades were somewhat limited by... More 

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear mbc722014, Thank you very much for writing. Even when the service received was not perfect, it feels good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. Water pressure is not any more a problem in our resort! We are working pretty hard in the improvement of all... More 

Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Melia Cayo Santa Maria this past March 2015. The service and resort were definitely highlights. We've included some photos. Contact us if you have questions. DRIVE TO RESORT This was the first time we stayed at a resort in Cuba with a bus ride far from the airport - about 90 mins. We had read reviews... More 

Was this review helpful? Yes
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Crisdrw, We are so proud to know guests may get such a good impression of our resort! You have been honest, matter of fact, sensitive and also a great writer. We are certain that future travelers will benefit from your experience when choosing their next relaxing hide-away. Thank you so much for sharing your ideas with them and especially... More 

Hamilton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband & I have been visiting Cuba for about 20 years but this was the first time to this area of Cuba. Santa Maria is a lovely, secluded island on the Northern part of Cuba that takes about 90 mins to reach in a very comfortable bus. We arrived very late at night (after midnight) and were still greeted... More 

Was this review helpful? Yes 4
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Cate, Thank you so much for reviewing your experience at Meliá Cayo Santa Maria. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. Your nice praising comments constitute some valuable motivation for all our staff to keep on working on providing guests memorable vacations.... More 

King City, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelled the week of January 4-11. Upon arrival to the hotel, we were quickly checked in and brought to our room. Unsure of the room number now, but we had view of the pool, which was great! The rooms were large, well kept, and probably the nicest rooms i've ever stayed in in my travels. Opposing other reviews, my roommate... More 

Was this review helpful? Yes 5
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Autumn, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously making... More 

Mississauga, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My stay here for one week April3 to April 10 was great,excellent staff , great food, nice scenes. Great entertainment. I love Cuba. Planning to come back in August. A few things for the people some of you waste the food a lot. Take what you can eat. Also at the restaurants at the beach. Start barbecue 30 mins. Early... More 

Was this review helpful? Yes
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Lalman, Thank you very much for your beautiful comment. It feels really good to acknowledge what your feeling has been in relation to all our facilities and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. Your recommendation has been taken into consideration. Be sure we will keep all... More 

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