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All 9 Cayo Santa Maria hotels

Melia Cayo Santa Maria

4.0 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
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Melia Cayo Santa Maria
Certificate of Excellence 2014
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2,723 people have reviewed this hotel

Traveler rating
    1,211
    880
    364
    178
    90
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481
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (429)
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English first
Kitchener, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My husband and I went on our first “kid free” vacation to The Melia at the recommendation of a co-worker who has been there a couple of times. We were NOT disappointed in the least! I read a hundred or more trip advisors before we left and I have to say that anyone who gave this hotel an excellent rating... More

Was this review helpful? Yes 1
Mississauga
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The MCSM is a very nice, small sized resort with all the basic needs most popular all-inclusive resorts. I'll be the first to laugh at people who give places bad reviews for crappy food, but this place does have sub par food as far as a 4-5 star standard goes. But, there is always something good to eat, just not... More

Was this review helpful? Yes 3
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I am not very savvy with cruises or beach resorts, so bare with my review, but given this was a first, I can say with honesty it was really great and met all my expectations. The beach was great quality, something I made excellent use of! The villas weren't bad either; they had no bugs of any kind and were... More

Was this review helpful? Yes 10
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guest We very much appreciate your synthetic and well focused characterization of our touristic product. I believe that your review may certainly help other travelers while choosing a destination that would really suit their needs and expectations. Your nice praising comments constitute some valuable motivation for all our staff to keep on working on providing guests a memorable vacation.... More

Birmingham, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just come back from a 1 week stay at Melia CSM with my boyfriend and would definitely recommend this hotel for anyone looking for a relaxing holiday and warm welcome to the lovely country of Cuba. Before going on my holiday, I had read nothing but praise for the staff at this hotel and have to say I... More

Was this review helpful? Yes 4
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear friend from England: It has been a pleasure to acknowledge, through your review, that you have had a pleasant stay at Melia CSM. It looks like you have not only relaxed but also had some real fun. We heartily appreciate your ideas regarding the services received from our restaurants and we will pass on your comments to the staff... More

Kingston-upon-Hull, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned home from our first visit to Cuba and Melia Cayo Santa Maria .Have to say the most outstanding thing for us was the staff here .They are always happy to help and go out of there way to do so .As we didn't speak Spanish it was great to know we weren't a bother to them... More

Was this review helpful? Yes 5
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Dave E Thank you so much for your review. We heartily appreciate your sharing with other travelers your experience at Melia Buenavista and making such positive comments on our services and staff. Feedback from our guests is crucial in the process of orienting our efforts towards excellence so; we will share your review with all our staff so they... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from our vacation at Melia Cayo Santa Maria. Our Family enjoyed to stay at this resort. We enjoyed the beautiful beach and great food, you definitly have to try the French restorant. The entertainment is exceptional - almost every night we went to watch amazing performances and choreography, as well as magic shows. We loved the rooms, the... More

Was this review helpful? Yes 2
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guests: Thank you so much for reviewing your experience at Meliá Cayo Santa Maria. It feels really good to receive such nice comments regarding our resort. We are committed to keep on working in the improvement of our services and staff performance, Most of our clients keep a very good opinion about our entertainment team; they really do a... More

kent
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ok so lets start with the negatives Cuba has had a very long embargo and some of the food was not top notch but i sort of expected that, that said its by no means terrible either and because there are a number of places to go and eat its not a huge problem. Thats it ! Now the positives... More

Was this review helpful? Yes 2
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Emoframs We heartily thank your taking the time to write such detailed review on your experience at Melia Buenavista. We are sure a lot of travelers will, as well, appreciate it. We feel honored by your kind compliments which make us feel much rewarded. We have been working on some of our not -so- strong points (as mentioned in... More

Maribor, Slovenia
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The resort isn't too big, but it has everything you need for a relaxing beach vacation. The beach is just stunning, the rooms are big and clean. The minibar is included, which was a plus. The restaurants you need to book in advance are very good (we likend the italian). On the beach you can use cayacs, pedolinos ... everything... More

Was this review helpful? Yes 4
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear simona d It has been a great pleasure to receive your lively review describing your recent stay at Melia Cayo Santa María. We feel honored to acknowledge your experience was so memorable. We also thank all your kind words referring to our facilities and services but, most of all, praising our staff. Concerning your complaint about mosquitoes, we would... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was worth the 90 drive from the airport. I went in the low season for one week from June 13th thru 20th with my 2 adult children. The resort was half full therefore there were no line ups for drinks, no getting up early to put your towel on a palapa it was just great! Lovely well kept grounds.... More

Was this review helpful? Yes 5
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Working030 We have been delighted with your review. It feels really good to acknowledge what your feeling has been in relation to all our facilities, our natural scenery, and our staff performance. We very much appreciate your having taken the time to share your experience to such extent. The rest of the traveler community must have certainly benefited from... More

Toronto
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Before I start I must mention if you like big crowds on the beach,noisy environment, proximity of bigger city,that resort Melia Cayo Santa Maria is not for you. This resort is on quiet island Cayo Santa Maria, staff is bused to work there and after their shift they are bussed back to mainland. There is nobody on the beach who... More

Was this review helpful? Yes 14
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Ortvinca We really appreciate your having taken the time to post this review describing in details all our facilities, services and staff. We feel very proud to acknowledge you show so enthusiastic about vacationing at our premises and we heartily hope this will not be your last visit. We will extent your compliments to our employees, definitely our strongest... More

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Cayo Santa Maria 4*
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba

4,175 photos of this hotel

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Amenities

Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Cayo Santa Maria #2 Romantic Hotel in Cayo Santa Maria #3 On the Beach Hotel in Cayo Santa Maria #4 Top resorts Hotel in Cayo Santa Maria
Hotel Class
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more   less 
Number of rooms
360

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