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All 9 Cayo Santa Maria hotels

Melia Cayo Santa Maria

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4.0 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Santa Maria
Certificate of Excellence 2014
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2,776 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ljubljana, Slovenia
Contributor
13 reviews 13 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in August with our eight.year old daughter. We were doing Cuba in 42 days, staying everwher, from casa particulares to Cayo Largo and Cayo Guilermo. What can we say? After Cayo Largo, our second best destination!!! Everything's just prefect, except annoying mosquitoes. We would love to come back (though I doubt it, as the world is too... More

Was this review helpful? Yes 3
Ancaster, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a family vacation. Our kids are 13 and 15 and they had a great time meeting kids their age. The resort is a little tired, but it is under new management and there were people there all week watching all facets of the operation. The beach is fantastic; the ocean turquoise and the beach white sand with... More

Was this review helpful? Yes 6
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear FrolickingFoursom: Thank you so much for your review describing your experience at Meliá Santa Maria. It feels good to receive such nice comments regarding our resort. We are committed to keep on working in the improvement of our services and staff performance. We are sure your next vacation with us will be even more pleasant. Hoping to be able... More

Blainville, Quebec, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've go to the Melia cayo santa maria from august 21 to 28 and it was just a amazing trip! All the staff are so friendly and smiling! A special thanks to all the people of the animation : Dj Alex, Orlando, Daiky, Lazaro, who make a real good job with all the dancing party and the games form the... More

Was this review helpful? Yes 4
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Guest. Thank you so much for your review! We are glad to know you have so much enjoyed your vacation at Meliá Cayo Santa Maria! It feels indeed rewarding to receive such nice comments knowing that our future travelers are also reading about your experience. It is a fact that food is very sensitive aspect of our services since... More

Windsor, Canada
Reviewer
4 reviews 4 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where to begin. First want to say the ages of our travelers so you can understand the diversity of our group, 28(F), 28(F), 62(F), 64(M), 10(F), 14(F). Arrival to the resort: When we pulled up there were 2 beautiful dancers and a waiter with rainbow slushies! The front desk had all of the room arrangements set and ready to grab... More

Was this review helpful? Yes 21
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Hannah B We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously... More

Havana
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I want to thank to all staff because they were very kind to us. The buffet was very repetitive and very bad elaborated, just a few variation. I do not recomend this hotel as a five star hotel because the bathroom from the lobby was very dirty with papers and bad smell. I was three days there and they only... More

Was this review helpful? Yes 14
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Rolando C We very much appreciate your review which points out, in a neatly detailed way, some interesting matters regarding our performance as a hotel. It is evident that your experience was not exactly perfect but we really appreciate your help in identifying our improvement opportunities so we are, eventually able to provide a good feeling to our customers.... More

Welland, Canada
1 review
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We visited this beautiful resort in June 2014. Perfect location, beautiful beach, nice landscaping kept clean by hard working gardeners, friendly stuff. This is when pros end. Now cons: The buffet was closed for lunch which left us and all other guests with limited and repeated menu during our stay. The French restaurant was also closed. Fridge in our room... More

Was this review helpful? Yes 30
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear 580Roger We heartily appreciate your honest review. Even when the services received have not fully met your expectations; you have been able to point out those aspects you have really enjoyed at our resort. We are working really hard in the improvement of all our services and your opinions constitute a great help for us to orient our efforts.... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

first off a lot of people say the food in Cuba is not good well I say it is I have been to Cuba 4 times,buffet to the la carte restaurants. all of the staff at the Melia Cayo Santa Maria were amazing from the front desk to the pool bars I am not a big drinker but I do... More

Was this review helpful? Yes 2
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear friends : Thank you so much for your review. We heartily appreciate your sharing with other travelers your experience at Melia Cayo Santa María and making such positive comments on our services and staff. Feedback from our guests is crucial in the process of orienting our efforts towards excellence so; we will share your review with all our staff... More

Kitchener, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

Went to this resort over new years 6 adults and 3 kids aged 2, 4, 6. It's an average hotel from Cuba and we have all traveled many times before to different parts so we knew what to expect. Beach was great sand was clean and water relatively clean. Pool areas were also nice and clean so that was a... More

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Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Ellen k Thank you so much for your review describing your experience at Melia Santa Maria. It feels really good to receive such nice comments regarding our resort. It´s a pity you didin´t mention the issue with your dress in time before you left the resort because we take incidents like this very seriously and our staff members are... More

Alma, Québec
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After over 10 years travelling to DR and Mexico for our sun vacation, we decided to try Cuba. We stayed at this hotel from april 4th to 18th. The size of the place was great for us. No partys, just great relaxation. The hotel is clean but in need of some renos. That wasn't a real problem so we just... More

Was this review helpful? Yes 1
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear AramisAlma We very much appreciate your review which points out some interesting matters. I understand your experience was not exactly perfect but you can be certain that all your comments have been taken into consideration. Much to our satisfaction, we have already been able to solve most of the issues mentioned in your review, such as the lack of... More

Montreal, QC
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just got back from one week at Melia cayo santa Maria,It was really beautiful the rooms where so big and very clean lots of hot water.Mini Bar in room filled every day.Pools so big Beach sea incredible.Been to Cuba 20 times and the food was very good,the staff where great everyone so friendly. We went on a day trip on... More

Was this review helpful? Yes 3
Jorge B, General Manager at Melia Cayo Santa Maria, responded to this review

Dear vacationers from Montreal: We are so proud to know guests may get such a good impression of our resort! It feels really nice to receive such nice compliments! We are certain that future travelers will benefit from your experience when choosing their next relaxing hide-away. Thank you so much for sharing your ideas with them. See you soon! More

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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Cayo Santa Maria 4*
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba

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