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All 9 Cayo Santa Maria hotels

Sol Cayo Santa Maria

4.0 of 5 Resort (All-Inclusive)   |   Cayo Santa Maria | Villa Clara, Cuba
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Sol Cayo Santa Maria
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1,415 people have reviewed this hotel

Traveler rating
    397
    531
    245
    151
    91
See reviews for
333
626
87
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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English first
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We arrived July 13 and at first were impressed when we pulled into the lobby but it quickly fell appart from there. Here are some quick facts; Front Loby: -Front loby has little decorative areas set up which contain water. The water has gone a murky slimy green from not being cleaned and has old cups that have a green... More

Was this review helpful? Yes 3
Amsterdam, The Netherlands
1 review
1 of 5 stars Reviewed 6 days ago NEW

Touristic, too expensive, bad service, very very very bad food! We wanted to have some relaxing days at an all-in resort. The first impression of the hotel was good. When we walked to our appartment, we smelt a strange air (vomit). The room was a bit dusty and the airco didn't work properly. We went to the pool and ordered... More

Was this review helpful? Yes 1
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear K H We thank you for taking your time sharing your opinion with us on Trip Advisor which we will take in the highest consideration. Regarding your comments we are very sorry to hear that we could not fulfil your expectations regarding our services and facilities, we must say that the level of satisfaction obtained concerning our hotel, services... More

Montreal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

Overpriced - felt like a prison with appalling customer service This review has been shortened and edited. If you have any specific questions, feel free to message me. I have a hard time leaving behind a bad review unless it is absolutely warranted. It could very well be the time of year we went… the place was empty with just... More

Was this review helpful? Yes 2
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear renato_d, Thank you for taking the time in writing us a review of your stay in our Trip Advisor community. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to know what specific... More

Chester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is terrible from lack of toilet roll, soap and flushing toilets in the public toilets to unhelpful unfriendly staff. The public areas require attention it's shabby and unkempt. The rooms themselves are clean however the shower and noisy air con which gave me a sore throat is simply unacceptable. The food at the buffet was garbage and this... More

Was this review helpful? Yes 1
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear Catriona C, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. Our hotel is involved in a renovation process that... More

Alberta, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

My fifth trip to the Sol Cayo Santa Maria was once again a fantastic vacation. I absolutely love it here! I keep coming back to this hotel because I like the room arrangement in the 4-plex or beach bungalow style which keeps the resort feeling smaller and less crowded - even when it is full. I absolutely adore the beach... More

Was this review helpful? Yes
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear Client On behalf of Hotel Management and all the staff working at Sol Cayo Santa María, we thank you for publication on Tripadvisor about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Sol Cayo Santa María we want our valuable costumers... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was very pleasantly surprised from the first moment I got there. I travelled from June 13-20 and the weather was awesome. I have been to Santa Maria twice before and although the weather was awesome the ocean was very rough. You were still able to swim so it was all good. I did find the pools had too much... More

Was this review helpful? Yes 3
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear beachgirl2013, Thank you for posting a review about your stay at Sol Cayo Santa María and for having chosen our hotel to spend your vacations. In the name of the Hotel Management, we would like to express you how pleased we are to read that you had enjoyed your staying among us as your review shows us and we... More

Oshawa, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've worked on Cruise Ships 15 years and this is the MOST Amazing beach! For those who complain about this resort - it is obvious that you are not a seasoned traveller. There is never a perfect vaction - so get over the small stuff and just relax and enjoy! Will be back for Anniversary!

Was this review helpful? Yes 4
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear TLB1968, On behalf of Hotel Management and all the staff working at Sol Cayo Santa María, we thank you for publication on Tripadvisor about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Sol Cayo Santa María we want our valuable costumers... More

Stoney Creek, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was our second trip to Santa Maria and first time at this great resort. We were travelling with our 2 teenagers and they could not have enjoyed it an more. Several pools and a beautiful beach...we will return to this resort again. If you are considering this property I would very much recommend it.

Was this review helpful? Yes 2
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear jayman100, On behalf of Hotel Management and all the staff working at Sol Cayo Santa María, we thank you for publication on Tripadvisor about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Sol Cayo Santa María we want our valuable costumers... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 9, 2014

This hotel could have been a really great place. The setting is nice, the beach is of course incredible. Some of the best snorkelling I have ever done.....but....... the "24 hour snack bar" was so bad...I felt bad for asking for a ham sandwhich.....the entire resort seemed to resent the fact that they worked there, I dont know if it... More

Was this review helpful? Yes 4
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear CubaCiccone, Thank you for taking the time in writing us a review of your stay in our Trip Advisor community. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to know what specific... More

Toronto
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 4, 2014

Our group of 6 persons visited the Sol Cayo Santa Maria for the week of May 4, 2014 to May 11, 2014, we travelled on Cubana Airlines. I will start with Cubana Airlines, the flight was on time and I loved the room on the airplane, it had plenty of leg and shoulder room which normally comes at a premium... More

Was this review helpful? Yes 1
Lati N, Director General at Sol Cayo Santa Maria, responded to this review
Google Translation

Estimada cubalovervickit, Para todo nuestro equipo de trabajo del hotel Sol Cayo Santa María es un gusto saber que disfrutó... More

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Additional Information about Sol Cayo Santa Maria

Address: Cayo Santa Maria | Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Santa Maria 4*
Also Known As:
Sol Cayo Santa Maria Hotel Cayo Santa Maria
Sol Hotel Cayo Santa Maria
Cayo Maria Santa Sol
Sol Cayo Santa Maria Cuba
Cayo Santa Maria Sol

2,309 photos of this hotel

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style
#4 Luxury Hotel in Cayo Santa Maria #6 On the Beach Hotel in Cayo Santa Maria #7 Top resorts Hotel in Cayo Santa Maria
Hotel Class
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the All Inclusive 4-star Sol Cayo Santa Maria hotel (300 rooms). Ideal for simply relaxing or for exploring the clear ocean bottom and neighboring keys that surround this marvelous Cuban tourist destination. Enjoy an unforgettable holiday with your family, all included. ... more   less 
Number of rooms
300

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