We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Cayo Santa Maria hotels

Sol Cayo Santa Maria

4.0 of 5 Resort (All-Inclusive)   |   Cayo Santa Maria | Villa Clara, Cuba
Hotel amenities
  • Reviews (1,422)
  • Photos (2,309)
  • Amenities
  • Q&A (2)
  • Room tips (165)
  • Location
  • More
Sol Cayo Santa Maria
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Cayo Santa Maria
Check In Check Out
Write a Review

1,422 people have reviewed this hotel

Traveler rating
    400
    531
    246
    151
    94
See reviews for
335
630
87
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

This place is the worst place I have ever stayed and I'm very easy to please. The food was DISGUSTING. Don't be fooled by the 24 hr snack bar, all you get is a ham and cheese sandwich on old bread. Two groups we were with got a bunch of the clothing taken from there room. The resort ran out... More

Was this review helpful? Yes 2
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear David B, We thank you for taking your time sharing your opinion with us on Trip Advisor which we will take in the highest consideration. Regarding your comments we are very sorry to hear that we could not fulfil your expectations regarding our services and facilities, we must say that the level of satisfaction obtained concerning our hotel, services... More

Richmond, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I have just returned from the worst week of my entire life. It was nothing short of a nightmare. From the moment I stepped off the plane to the second I left. When we arrived in Cuba, no one knew we were coming so when we finally sorted that out we had almost missed the 2 hour bus ride to... More

Was this review helpful? Yes 4
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear Anne C, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. Related to your comments of the possible presence of... More

New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I was doubting in booking this hotel or not, since I had never gone in an All inclusive holiday.. But this hotel turned out to be excellent! The rooms were very colourful, my kids loved it. And the variety of food and drinks outlet are good too. We never got bored of it. There were 3 swimming pools there and... More

Was this review helpful? Yes
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear Ricky M, On behalf of Hotel Management and all the staff working at Sol Cayo Santa María, we thank you for publication on Tripadvisor about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Sol Cayo Santa María we want our valuable... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived July 13 and at first were impressed when we pulled into the lobby but it quickly fell appart from there. Here are some quick facts; Front Loby: -Front loby has little decorative areas set up which contain water. The water has gone a murky slimy green from not being cleaned and has old cups that have a green... More

Was this review helpful? Yes 5
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear nello992002, Thank you for taking the time in writing us a review of your stay in our Trip Advisor community. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to know what specific... More

Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Touristic, too expensive, bad service, very very very bad food! We wanted to have some relaxing days at an all-in resort. The first impression of the hotel was good. When we walked to our appartment, we smelt a strange air (vomit). The room was a bit dusty and the airco didn't work properly. We went to the pool and ordered... More

Was this review helpful? Yes 1
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear K H We thank you for taking your time sharing your opinion with us on Trip Advisor which we will take in the highest consideration. Regarding your comments we are very sorry to hear that we could not fulfil your expectations regarding our services and facilities, we must say that the level of satisfaction obtained concerning our hotel, services... More

Montreal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 1 week ago

Overpriced - felt like a prison with appalling customer service This review has been shortened and edited. If you have any specific questions, feel free to message me. I have a hard time leaving behind a bad review unless it is absolutely warranted. It could very well be the time of year we went… the place was empty with just... More

Was this review helpful? Yes 2
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear renato_d, Thank you for taking the time in writing us a review of your stay in our Trip Advisor community. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to know what specific... More

Chester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is terrible from lack of toilet roll, soap and flushing toilets in the public toilets to unhelpful unfriendly staff. The public areas require attention it's shabby and unkempt. The rooms themselves are clean however the shower and noisy air con which gave me a sore throat is simply unacceptable. The food at the buffet was garbage and this... More

Was this review helpful? Yes 1
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear Catriona C, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. Our hotel is involved in a renovation process that... More

Alberta, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My fifth trip to the Sol Cayo Santa Maria was once again a fantastic vacation. I absolutely love it here! I keep coming back to this hotel because I like the room arrangement in the 4-plex or beach bungalow style which keeps the resort feeling smaller and less crowded - even when it is full. I absolutely adore the beach... More

Was this review helpful? Yes
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear Client On behalf of Hotel Management and all the staff working at Sol Cayo Santa María, we thank you for publication on Tripadvisor about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Sol Cayo Santa María we want our valuable costumers... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was very pleasantly surprised from the first moment I got there. I travelled from June 13-20 and the weather was awesome. I have been to Santa Maria twice before and although the weather was awesome the ocean was very rough. You were still able to swim so it was all good. I did find the pools had too much... More

Was this review helpful? Yes 4
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear beachgirl2013, Thank you for posting a review about your stay at Sol Cayo Santa María and for having chosen our hotel to spend your vacations. In the name of the Hotel Management, we would like to express you how pleased we are to read that you had enjoyed your staying among us as your review shows us and we... More

Oshawa, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2014

I've worked on Cruise Ships 15 years and this is the MOST Amazing beach! For those who complain about this resort - it is obvious that you are not a seasoned traveller. There is never a perfect vaction - so get over the small stuff and just relax and enjoy! Will be back for Anniversary!

Was this review helpful? Yes 4
4Neo, Director General at Sol Cayo Santa Maria, responded to this review

Dear TLB1968, On behalf of Hotel Management and all the staff working at Sol Cayo Santa María, we thank you for publication on Tripadvisor about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Sol Cayo Santa María we want our valuable costumers... More

Owners: What's your side of the story?
If you own or manage Sol Cayo Santa Maria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sol Cayo Santa Maria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sol Cayo Santa Maria

Address: Cayo Santa Maria | Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Santa Maria 4*
Also Known As:
Sol Cayo Santa Maria Hotel Cayo Santa Maria
Sol Hotel Cayo Santa Maria
Cayo Maria Santa Sol
Sol Cayo Santa Maria Cuba
Cayo Santa Maria Sol

2,309 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2286)
Viewed
Hotel & grounds (310)
Viewed
Pool/beach area (621)
Viewed
Room/suite (171)
Viewed
Dining (133)
Viewed
Bathroom (40)
Viewed
View from room (50)
Viewed
1:49
Videos (6)
Viewed
Family/play areas (46)
Viewed
Other (909)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Pool/beach area (5)
Viewed
Hotel & grounds (5)
Viewed
View from room (1)
Viewed
Dining (4)
Viewed
Room/suite (2)
Viewed
Other (7)

Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style
#4 Luxury Hotel in Cayo Santa Maria #6 On the Beach Hotel in Cayo Santa Maria #7 Top resorts Hotel in Cayo Santa Maria
Hotel Class
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the All Inclusive 4-star Sol Cayo Santa Maria hotel (300 rooms). Ideal for simply relaxing or for exploring the clear ocean bottom and neighboring keys that surround this marvelous Cuban tourist destination. Enjoy an unforgettable holiday with your family, all included. ... more   less 
Number of rooms
300

See which rooms travelers prefer

Bookmark for later
Save Saved
You added Sol Cayo Santa Maria to your Saves list