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Memories Paraiso Azul Beach Resort

Caibarien Villa Clara, Cuba
Memories Paraiso Azul Beach Resort
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4,446 reviews from our community

Traveler rating
    1,296
    1,662
    939
    370
    179
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1,418
1,677
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

For anyone who has been reading the reviews on this resort - only read the positive reviews. This was my 5th trip to this resort and it was FABULOUS as usual. Pros - Best Staff you will find anywhere. Room we had was fantastic. Daytime entertainment was superb and the entertainment at night was excellent as well. Food was very... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 2 days ago NEW

This was a last min booking decision with limited research, we looked at trip advisor and seen some unfavourable reviews, which we thought was just people with to high of standards and too picky, I have always wanted to come to Cuba for the beach, and we got what we paid for. Upon arrival in Cuba we we're meet outside... More 

Was this review helpful? Yes 4
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize you were not satisfied. I would like to share that we are currently in to a restoration of our property so that every detail will match the standard of hospitality. We... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

the ocean was magnificent, beautiful clear water and beach as well. The service was really good, any time you needed something, you got it, and the overall experience was amazing. The staff were super, very friendly and social, and the management was excellent. Great hotel:) the rooms were fine, and the food was bearable.

Was this review helpful? Yes 1
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Thank you for taking the time to review your stay at Memories Paraiso Azul. It's wonderful to hear that you had a fabulous and memorable vacation, We strive to provide a good value for the incomparable experience of staying at Memories, and are glad that you appreciated the service and setting. Warm Regards!! Mario A. Davalos General Director director.azul@memoriesparaisoazul.co.cu More 

Ontario
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I really don't have anything negative to say about this resort-it is on the large side but is well laid out. It was very well organized right from the bus transfer. We booked the diamond club so had our room keys and check in handed to us on the bus. Rooms are clean and they had a lovely welcome kit... More 

Was this review helpful? Yes 1
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Your kind words about your recent stay at Memories Paraiso Azul are greatly appreciated. We love hearing that our valued staff is providing personalized and genuine attention to our guests throughout their stay, and we're happy to hear they helped make your experience so memorable. Warm Regards!! Mario A. Davalos General Director director.azul@memoriesparaisoazul.co.cu More 

Toronto, Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We just returned from this resort and would not go back. The resort was decent and not as large as we thought it would be so it was easy to navigate. There were beautiful flowers everywhere and there were workers tending to the grounds all the time and cleaning. Some areas are showing signs of age and disrepair which we... More 

Was this review helpful? Yes 6
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

First of all, we would like to thank you for have chosen Memories Paraiso Azul to spend your vacation. It was a real pleasure to be your hosts. I have received your comments regarding some inconvenience that you encountered during you stay with us. Please accept my most sincere apologies for any experience below your expectations. We appreciate the time... More 

Richmond, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When booking our holiday, we didn't know what to expect. Especially with all the controversy that surrounds Cuba. However, it was the best decision we ever made. Memories was an amazing resort. The staff was completely accommodating, bent over backwards to make sure we had everything that we wanted and needed. The entertainment staff kept us going all night long.... More 

Was this review helpful? Yes 4
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Thank you so much for such nice review of your stay at Memories Paraiso Azul. We are truly glad to know you enjoyed your suite, the food and the details, but most importantly, that you felt pampered by our staff. That is why we work hard every day! We all hope you return to our little paradise soon! Warm regards,... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at Memories on Cayo Santa Maria from April 2 to May 1. Six of us travelled on Sunwing. The Sunwing staff at the airport not friendly. The Sunwing Stewards Christinia and Jack were amazing! Fun and very friendly! Also on return trip the stewardesses were awesome! we all booked certain types of rooms balcony and pool rooms etc. when... More 

Was this review helpful? Yes 4
General Manager P, Manager at Memories Paraiso Azul Beach Resort, responded to this review

Thank you for your comments, and I am truly sorry that we did not meet your expectations, during your recent visit to the Resort. Memories Paraiso azul is now underwent an enhancement project to freshen up the resort. We are excited to share these developments with our dear guests as they will continue to enhance the outstanding guest experience. On... More 

Whitby, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Beautiful beaches, large selection of restaurants and great amenities. The hotel is a wonderful place to stay whatever the reason for your getaway. The highlight of my stay was the wonderful service I received at the main lobby bar. The staff was pleasant and eager to help with every request. One server in specific, Mildrey Gomez Hernandez, stood out well... More 

Was this review helpful? Yes 1
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Thank you very much for your nice comments. We truly appreciate that you have taken the time to write a detailed review of your stay with us and knowing that you enjoyed it deeply, makes us very proud. Mildrey and the entire family of Memories Paraiso Azul are looking forward to seeing you again in Paradise. We will make sure... More 

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This Hotel was wonderful, the food was good the service excellent. The bartenders and all staff work very hard to make it memorable and accommodating. I recommend to all visiting to leave a tip and also give some gifts to these wonderful loving workers they well deserve it as they serve with there heart and are so appreciative in receiving... More 

Was this review helpful? Yes
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Thank you very much for sharing this beautiful comment! We are delighted to know that you had a wonderful experience during your stay! Every team member at Memories Paraiso Azul loves to provide you with the greatest service,and make of every moment an unforgettable memory. We keep a special place in our hearts for you and we hope to have... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

So our trip started out great with the trip down great day to fly and the attendants we really nice. The bus ride was good. Then when we got to the resort we checked in really quickly and we were taken off to our room. Loved the room we had it was cozy and it was clean. Everything was so... More 

Was this review helpful? Yes 1
General Manager P, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Mrs. KIrsten, Thank you so much for taking the time to write such a detailed review of your stay in Memories Paraiso Azul. It is definitely the best recognition we can get! We feel truly honored by your description. I will make sure to share your review with our entire team as it is a strong motivation to keep on... More 

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