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Melia Buenavista

Punta Madruguilla, 52500, Cuba
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Melia Buenavista
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Ranked #2 of 11 Hotels in Cayo Santa Maria
A recent review
5 of 5 stars reviewed 5 days ago
Maryse R Mississauga, Canada
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1,753 Reviews from our TripAdvisor Community

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Traveler rating
    1,272
    304
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72
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
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    (551)
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Mississauga, Canada
2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have been to Cuba many times and mostly Melia Hotels but this one is special! If you wish for quiet and relaxation this is the place. Small, very clean, very courteous staff and beautiful gardens. The rooms are modern, large and clean with an outdoor shower. The 2 a la carte restaurants serve very decent food and especially a... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Maryse R: It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am... More 

Guernsey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a location? The staff are a credit to the hotel, nothing was too much for them. Everyone took an interest in you enjoying your stay. The gardeners, with fresh coconuts, the bar staff and waiters very quickly remembered what you liked. The music on sunset beach each evening was enchanting, the beaches and pool facilities ensured that no where... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear David P: It has been a great pleasure to have you among our customers at Meliá Buenavista. We heartily thank all your praising words addressed to our facilities and services. Your review, though rather synthetic, has the strength to heat the right cords in our potential customers, so I heartily thank you for such honest and spontaneous advertisement. Reading... More 

Gatineau, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We decided to give this hotel another chance and we are happy We did..... We again stayed for two weeks from June the 27 to July the 11... The staff is still wonderful as we did remember and many changes wr done. They do have new management as well and I can tell you she is very present and available.... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Dominique S: We feel much rewarded at receiving your very positive comment about your second stay at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff as our greatest asset, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I... More 

hamme - belgium
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My family (couple + 2 adults sons) stayed here 4 nights at the end of our roundtrip through Cuba. This is a very 'upscale' all inclusive 'adults only' resort on the Cayo Santa Maria (50km into the sea! - spectacular drive in itself) - and we enjoyed every minute of it. The rooms are fantastic - spatious, very clean, functional,... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear bartHamme_Belgium: We feel much rewarded at receiving your very positive review about your vacation at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff members by name, pointing out their greatest qualities, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our... More 

Playa del Carmen, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is what you are looking for if you want a cozy little resort to spent a great peaceful time with your love, family or friends. It has access to three beaches. They are all clean and beautiful with no seaweed. The bigger beach is better for swimming as the other two are a bit shallow. Service is very friendly... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Stefan S: It has been a great pleasure to have you among our customers at Meliá Buenavista. We heartily thank all your praising words addressed to our facilities, services, Your review, though rather synthetic, has the strength to heat the right cords in our potential customers, so I heartily thank you for such honest and spontaneous advertisement. We all... More 

Sault Ste. Marie, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This resort is by far the best resort in all of Cuba. Don't let the horror stories of of some of the other locations in Cuba sway you away from this 5 star gem. Food was amazing with all ala cart restaurants. The food had a very European feel to it and reminded us of Italy. Will stay here again!

Was this review helpful? Yes 1
Melia B, Gerente at Melia Buenavista, responded to this review

Dear porthos09: It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am sure... More 

Fort Erie, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were upgraded to Melia Buena Vista due to a lack of a.c. at another Melia resort that we were at nearby. Wow! This place is total luxury. The absolute nicest resort I have been to in Cuba, the best staff, and you feel that they just want your stay to be totally enjoyable and relaxing. Here are a few... More 

Was this review helpful? Yes 5
Melia B, Gerente at Melia Buenavista, responded to this review

Dear thebigjc2356: We feel much rewarded at receiving your very positive comment about your stay with us. Your praising our facilities and services makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily thank your making such a positive review of our resort which can be read... More 

Runcorn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic location with a great staff, friendly & welcoming. The rooms, facilities & service are 1st class with excellent attention, especially Nadiuska & Mary in the breakfast & lunch restaurant who pandered to our English tastes!! This is a quite adult only hotel - most appreciated by ourselves following a visit to another local hotel near-by. A special thank-you to... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Michelle55590: It has been a great pleasure to have you among our customers at Meliá Buenavista. We heartily thank all your praising words addressed to our facilities, services, but most of all, to our staff. It is a fact that there are still several issues in which we need to keep on working for all our guests and we... More 

Stamford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very friendly staff who couldn't do enough to help from the minute we arrived. A very clean and spacious apartment with all the amenities one could expect from a 5 star. Plenty of activities around and within the complex. Plenty of food choices within the 2 main restaurants with plenty of BBQ (if chosen) throughout the day from the pool... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Scotty B: We feel much rewarded at receiving your very positive comment about your stay with us. Your praising our facilities and services , makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily thank your making such a positive review of our resort which can... More 

Burlington, ON
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After our 8th stay at this amazing hotel I find myself wondering if it will be my last. The managers that seemed to be making strides in all the right directions, especially Sergio in the Food and Beverage Department, are all gone and have been replaced by distant, unfriendly, and seemingly uninterested counterparts. Its very disappointing to see a manager... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Habanero1976: It has been a great pleasure to have you among our customers at Meliá Buenavista on your 8th stay. Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to... More 

Hotel Review Summarization

What travelers say

  • Pool bar(23)
  • Las Dunas(12)
  • Room service(11)
  • Other resorts(9)
  • Ocean views(6)
  • Main beach(4)
  • Very nice(4)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,235 photos of this hotel

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Hotel & grounds (475)
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Bathroom (107)
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Other (910)

Management photos: Courtesy of the property manager

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Hotel & grounds (1)
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Room/suite (2)
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Other (3)
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