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All 9 Cayo Santa Maria hotels

Melia Buenavista

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5.0 of 5 Resort (All-Inclusive)   |   Punta Madruguilla, 52500, Cuba
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Melia Buenavista
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1,393 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Absolutely amazing, each and every time. This was my 1st time at the end of September and it was perfect. The staff is by far the best part of this resort, BURRO, what a amazing chef, freshly made pizzas and pastas everyday was a treat, Osmany and Orestes are so sweet and funny and fantastic . Navy and Armando ,Edel,... More

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing Resort ! I would like to begin by saying how nice and clean is this resort. It is very well maintained and everyday you see one of the gardener's working hard to make sure everything is well manicured. It is one of the nicest hotel I have been to and I do travel quite often. The reason for which... More

Was this review helpful? Yes 3
Melia B, Director General at Melia Buenavista, responded to this review

Dear Mister_Stan; Thank you very much for all your comments; it is always a pleasure to take care of our guests as you perfect explain all my team is working so hard to ensure entire guest satisfaction. We are glad that you had a relaxing holiday and we meet your expectations. I will pass all your comments to my team,... More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from the most amazing holiday in the Melia Buenavista. The staff were fantastic, nothing was too much trouble for them and they were always very accommodating. Tanny the manager was always around to help with anything that we wanted as were the butlers, who I have to say were helpful but not in your face too... More

Was this review helpful? Yes
Melia B, Director General at Melia Buenavista, responded to this review

Dear Nicola Bray; Firstly I would like to thank you for all your comments; we are glad to know that you feel that you got the most amazing holiday. I will transfer all your words to Tany (Guest Experience). Was our pleasure to prepare everything for your birthday… especially the surprise. We hope see you very soon and do not... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Pretty small and beautiful resort that is optimal if you desire to have a quiet and relaxing holiday away from crowds. There are three different beaches that guarantee your privacy. While two of them are in the enclosed bays, the main one runs for several kilometres of stunning white sand and clear water. We enjoyed snorkelling on the local reef... More

Was this review helpful? Yes 3
Melia B, Director General at Melia Buenavista, responded to this review

Dear Konstantin; Firstly I would like to thank you for all your comments; we are very glad to know that you had nice holidays in our beautiful resort. We always take seriously and in a very positive way all our guest comments and we work to improve day by day the quality of the service based on all the comments,... More

Brampton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Sorry this review is later since we traveled to Melia Buenavista last Oct 2013. My wife and I visited this romantic getaway last year and loved it so much we booked to be back at the end Oct this year again. The people who work there are all so friendly and they all want to make your vacation special and... More

Was this review helpful? Yes 4
Melia B, Director General at Melia Buenavista, responded to this review

Dear Giuseppe D; Thank you very much for your review, we appreciate even if is after a year. We are very glad to know that you are coming back to Melia Buenavista, as usual we will do our best to ensure that you will have again the best holiday. Do not hesitate to send me an email to director.residente.mbv@meliacuba.com with... More

London, Ontario
Reviewer
3 reviews 3 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited The Royalton from August 8 to 15, 2013 and just returned from the Melia Buenevista from Sept 13 to 20, 2014. Both are excellent resorts and you cannot go wrong with either one. Here are our objective findings: First Impressions: The Lobby …. The Royalton has a larger open air lobby that leads to a beautiful pool overlooking... More

Was this review helpful? Yes 3
Melia B, Director General at Melia Buenavista, responded to this review

Dear Peter; I would like to thank you for your full review regarding your experience in our Resort; it is very glad for all Buenavista Team that in your opinion we have in overall slight advantage than The Royalton. We are working very hard to ensure that all our guests feel important and we are glad that you really felt... More

Peterborough, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

April 2014 we stayed 5 days at Melia Buenavista and 5 days at The Royalton. 10 days is the way to go to really feel like you have been away. We are going back in November with our adult children for their 30th Birthdays and going to the Buenavista. Buenavista is set away from all other resorts (3 km or... More

Was this review helpful? Yes 6
Melia B, General Manager at Melia Buenavista, responded to this review

Dear Angela H, We heartily thank your taking the time to post such a detailed review on your recent experience at our premises. You have been honest, matter of fact, sensitive and also a great writer. Our potential travelers will certainly benefit from all your comments and recommendations and we very much appreciate the good advertisement you are so spontaneously... More

Toronto, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I had the immense pleasure of spending two wonderful, peaceful, tranquil, relaxing weeks at this resort during the end of August, beginning of September 2014. Other than the modern amenities, and exclusivity in terms of its size - only 100+ rooms, it is the eye to detail, friendliness and helpfulness of the staff that distinguishes this resort... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Melia B, Director General at Melia Buenavista, responded to this review

Dear Darrel; Thank you very much for all your comments; honestly I do not know what to say after all your fantastic comments, I am very glad to know that my Resort is your favorite and you rate all the team as wonderful, the most important for us is to know that you had a wonderful holidays and you will... More

Mississauga
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great holiday in this beautiful Melia Hotel in Cayo Santa Maria, Cuba. Melia doesn't disappoint in this new modern hotel. The management is very good especially the new position of Customer Satisfaction Manager. They should have one in the other hotels too. The food was very good, thanks to the Spanish chef from San Sabastian! Yes, it... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Melia B, General Manager at Melia Buenavista, responded to this review

Dear Banditandzizi, We heartily appreciate your honest review setting clear all the good and also the not-so-good things you found out throughout your stay. Melia Buenavista is not exactly a typical kind of resort in Cuba and we still need to make a few adjustments to have certain things run smoothly. Quality service takes very hard day-by-day work and we... More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second visit to Melia Buenavista and fifth time in Cayo Santa Maria. With the exception of a couple of issues we had with our room, the property is beautiful, the staff are amazing and the food is awesome!! Yes the food is awesome!! Once you're settled in the staff will only be happy when you are pleased.... More

Was this review helpful? Yes 1
Melia B, General Manager at Melia Buenavista, responded to this review

Dear friends form Toronto, Canada It has been a great pleasure to receive your lively review describing your recent stay at Melia Buenavista. We feel honored to acknowledge your experience has been so memorable. Thank you for all your compliments and also, for the good advertisement they mean for our destination. We hope this had not been your last visit... More

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Hotel Summarization (Beta)

What travelers say

  • Pool bar(25)
  • Las Dunas(14)
  • Room service(14)
  • Other resorts(10)
  • Main beach(7)
  • Ocean views(6)
  • Very nice(5)
  • Friendly and helpful(3)
  • Great time(3)
  • Jacuzzi tub(3)

Additional Information about Melia Buenavista

Address: Punta Madruguilla, 52500, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Buenavista 5*
Number of rooms: 105
Also Known As:
Melia Buenavista Hotel Cayo Santa Maria

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