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Melia Buenavista

Punta Madruguilla, 52500, Cuba
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1 room 1 guest
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Melia Buenavista
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1,783 Reviews from our TripAdvisor Community

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Traveler rating
    1,287
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77
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
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Cambridge, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned from a 1 week stay at the Melia Buenavista. This was a second trip to Cuba and our second stay at a Melia resort in Cuba. Upon return, we have mixed feelings about the trip. The resort itself is beautiful – perfect location, great rooms, good food quality, and breathtaking beaches. However, the service... More 

Was this review helpful? Yes 6
Melia B, Gerente at Melia Buenavista, responded to this review

Dear alicia B: Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Given for granted that hotel standards in Cuba look to be different from what we are used to everywhere else, we spent 10 days in this beautiful structure with 3 beaches, 2 pools and a beautiful junior suites. Rooms are clean, big and comfortable. With the exception of the people at the reception and the director who seem not to... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Clara D: We so much regret your experience at our resort had lead you to write this review. It shows we have not been able to fully meet your expectations and we heartily apologize for it. It is a fact that there are still several issues in which we need to keep on working for all our guests to... More 

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second time to Melia for a more detailed review see my post August 2014. Everything was wonderful the second time around, we had a blissfully relaxing week at this resort. The staff are polite, respectful and very friendly. The food went up a notch from last year. Los navegantes ( one of the restaurants) was wonderful. We... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Vane85: We feel much rewarded at receiving your very positive comment about your second stay at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff as our greatest asset, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily... More 

Victoria, Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I will start this out by saying if you are a food snob, please don't read any further and save everyone the hastle and don't go to Cuba. You need an open mind, you need to understand they do what they can with what they are given, and the best food in Cuba doesn't hold a candle to say the... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear deewar25: It has been a great pleasure to have you among our customers at Meliá Buenavista. We heartily thank all your praising words addressed to our facilities, services, but most of all, to our staff. They are certainly our best asset. Your review, though rather synthetic, has the strength to heat the right cords in our potential customers, so... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled to Melia Beunavista in June, which is the rainy season for Cuba. It was our second trip to the area, and we'd decided that the next time, this hotel was on our must-try list. We were not disappointed! It is small, and since it was the low-season, it was at 50% capacity. This made the flow of the... More 

Was this review helpful? Yes 5
Melia B, Gerente at Melia Buenavista, responded to this review

Dear AShLeQ: We feel much rewarded at receiving your very positive comment about your stay at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff as our greatest asset, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily thank... More 

Ontario
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our third time in 12 months at Melia Buenavista. Obviously we love it. This was a longer stay at almost 2 weeks. Still a gorgeous sites, great beaches, pools, can always find a quiet spot. As usual we met other guests from around the world whose company we enjoyed. The staff as on previous visits are the best... More 

Was this review helpful? Yes 7
Melia B, Gerente at Melia Buenavista, responded to this review

Deartroisfleches: It has been a pleasure to receive your review. We thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am sure you will feel yourselves... More 

Kenora, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This past February was our 4th time at the Melia Buenavista, we have gone every year about the same time since Melia started running it. Since day one we have been treated very well, the staff are very friendly and they remember you each year. Since we can only get away for a week at a time we need to... More 

Was this review helpful? Yes 6
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Richard M: It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am... More 

swansea
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 6th visit to Cuba we come for the amazing beaches fabulous people and complete relaxation not the food which is just as well because I'm afraid to say this has probably been the poorest hotel for food.No butter in the hotel for the last 5 days of our holiday which had knock on effect on menu lots... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear taffy97: It has been a great pleasure to receive your review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am sure you... More 

Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our most recent stay at the Melia Buenavista marked our 13th week at this property in the past twenty months: obviously, there are numerous qualities which attract my husband and I and our family to the MBV. Other reviewers have outlined what we consider to be the positives of this resort: adult only, all suite rooms, wonderful service from all... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Cayocasa: We feel much rewarded at receiving your very positive comment about your stay at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff as our greatest asset, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily thank... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The good: Nice layout of the resort, 3 beaches , rooms spacious with beautiful outdoor shower, there's always music playing, and good pizza The bad: Breakfast, lack of food, no butter, no veggies, hardly any fruits, no bacon, no potatoes...... Dinner: most days half the menu is unavailable, no salmon, no steak, no pork..... Service: non existent or very slow... More 

Was this review helpful? Yes 8
Melia B, Gerente at Melia Buenavista, responded to this review

Dear melie196: We so much regret your experience at our resort had lead you to write this review. It shows we have not been able to fully meet your expectations and we heartily apologize for it. It is a fact that there are still several issues in which we need to keep on working for all our guests to experience... More 

Hotel Review Summarization

What travelers say

  • Pool bar(23)
  • Las Dunas(12)
  • Room service(11)
  • Other resorts(9)
  • Ocean views(6)
  • Main beach(4)
  • Very nice(4)
  • Friendly and helpful(3)
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