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Melia Buenavista

Travelers' Choice award winner
Punta Madruguilla, Cuba
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Melia Buenavista
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2,061 Reviews from our TripAdvisor Community

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Sudbury,ON
Level Contributor
352 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first visit to Cuba, a trial week. Melia Buenavista is truly beautiful Our room was large with a balcony overlooking the pool, king bed, lovely sitting room, Jacuzzi tub and we loved the outdoor shower. Maid service was excellent, loved the artistry of the bed-making - flowers, swirly towel patterns. Our butler, Daymia, was really good, booking... More 

Helpful?
Thank CanBrit1
Regina, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just got back from a weeks stay at the Melia Buenavista. We were there with a group of 6 people. First impressions in the lobby are great, nice and clean and a boutique style hotel. We had a great time but the resort needs a little more consistence with there cleaning and service. Nothing is being maintained, they build the... More 

Helpful?
Thank Joyce V
Lanzarote, Spain
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

I've just come back from my round trip through Cuba and I had a wonderful stay at MELIÁ Buena Vista. Good food, incredible blue beach, nice service with warm staff who were always ready to help any request. I will recommend it to my friends

Helpful?
Thank Dro1972
Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Loved this resort. Our room was beautiful with an ocean view and evening sunset. The beach to the right of the resort was fabulous. The middle beach offered a lot to see when snorkelling. The staff were amazing - a special thank you to Jorge, Reina and Belkis, who looked after us very well. Loved the outside shower and the... More 

Review collected in partnership with this hotel

Helpful?
Thank Sue P
Melia B, Director General at Melia Buenavista, responded to this review

Dear Sue P, It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am... More 

Muskoka, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Truly enjoyed our vacation at Melia Buenavista, it is a beautiful setting. Gorgeous pristine beaches. The rooms are gorgeous (we loved the outdoor shower) butler service a great way to feel spoiled. Food was good for Cuba. Mojitos delivered to us on the beach - what's not to love!!

Helpful?
Thank JennW74
Melia B, Director General at Melia Buenavista, responded to this review

Dear JennW74, It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am sure... More 

Oakham
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Melia Buena Vista resort has some of the most beautiful, quiet beaches in the world. The resort has staff who are attentive and give great service. In the evenings they have talented Cuban musicians and dancers and the daytime activities are well-run and varied. It is the base for a great, relaxing holiday. The most disappointing thing about it... More 

Helpful?
1 Thank Kenwlyn
Melia B, Director General at Melia Buenavista, responded to this review

Dear Kenwlyn, We very much regret your feeling disappointed about the services received at our resort. Please, accept our sincere apologies. Your review points out some crucial issues we will definitively work at in order to avoid other guests may feel just as uncomfortable. We will keep in mind all your interesting suggestions. You may be certain that our guests’... More 

Guildofrd, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Excellent well-appointed, spacious, clean, first floor sea-view room (1521), although resort was in need of a bit of TLC in parts and some preemptive basic maintenance would have been useful (we had to ask for lights on main external stairs to be repaired and then only two of the three were fixed), while the hydro-massage tub in the YHI Spa... More 

Helpful?
1 Thank Graham John H
Melia B, Director General at Melia Buenavista, responded to this review

Dear Jonh H, We so much regret your experience at our resort had lead you to write this review. It shows we have not been able to fully meet your expectations and we heartily apologize for it. Thanks to your comments, which we have very carefully studied, we have focused on several particular aspects so we are able to make... More 

Saskatoon
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed at MBV Jan 8-22/16 and had another great vacation, the second week was cloudy but that has nothing to do with the resort and we still had fun. This was our 11th stay at MBV so obviously we're fans. The resort has everything we like, small, quiet, relaxing, great staff and service, beautiful rooms and... More 

Review collected in partnership with this hotel

Helpful?
4 Thank Southbound09
Melia B, Director General at Melia Buenavista, responded to this review

Dear Southbound09, On behalf of the whole staff and the management of the hotel we would like to thank you very much for your lovely words. We are very happy to read that you had such a nice time with us and appreciate a lot that you highlight the friendliness of the staff and the quality of the hotel. We... More 

Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed 8 nights in January and to be honest if I could have got a room back in Habana I would have left. The mosquito or whatever that bite are horrendous both of us covered with nasty itchy bites than are still evident after 2 weeks at home! Although they say they spray it is obviously having no effect.... More 

Helpful?
4 Thank Aileen P
Melia B, Director General at Melia Buenavista, responded to this review

Dear Aileen P, Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started... More 

Calgary
Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned to M. Buenavista having enjoyed it so much 2 yrs. ago. We were not disappointed and it will remain a favourite option for a relaxing, no-hassle week in Cuba. We like the small resort size, adults-only restriction, overall cleanliness and maintenance of the facilities, choice of restaurants, available spa and sporting activities. The staff are attentive, cheerful and... More 

Helpful?
3 Thank DougofCalgary
Melia B, Director General at Melia Buenavista, responded to this review

Dear DougofCalgary, You make us feel much rewarded with your very positive review about your vacation at Melia Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff members, pointing out their greatest qualities, makes us feel very proud of them all. It is some great motivation to keep on working so our guests leave... More 

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