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Melia Buenavista

Punta Madruguilla, 52500, Cuba
Melia Buenavista
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1,687 reviews from our community

Traveler rating
    1,230
    286
    114
    35
    22
See reviews for
68
1,372
26
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

I've used tripadvisor as a travel resource for years. I've never felt the need to add my voice to the endless opinions. I mean, who wants to read another review right. Today, in the name of fairness and balance, I'm diving in. Melia Buenavista is a great little hotel. With quirks and foibles, it's like the small town beach hotels... More 

Was this review helpful? Yes
Leuv
Top Contributor
64 reviews 64 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 days at the end of our tour through Cuba and it is best that way. The difference with the way of living of the local people in Cuba is huge. So why bother? Everything is 5star, except the food. We had better lunches and dinner in small restaurants throughout Cuba villages and cities. It can't be... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear jdileuv: Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started to... More 

Langley, BC
Top Contributor
162 reviews 162 reviews
42 hotel reviews
254 helpful votes 254 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The rooms are beautiful, huge, had no funky smell as is typical in tropical areas, and in our experience was well cleaned and supplied. The AC even worked great. The beaches were phenomenal and are in conjunctions with the great rooms what made this a 5 star resort. There were also a few staff members who took the time to... More 

Was this review helpful? Yes 13
Melia B, Gerente at Melia Buenavista, responded to this review

Dear langleyVagabond: We so much regret your experience at our resort had lead you to write this review. It shows we have not been able to fully meet your expectations and we heartily apologize for it. It is a fact that there are still several issues in which we need to keep on working for all our guests. Thanks to... More 

Zurich, Switzerland
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed at this resort after we had stayed 11 days in casas particulares and were completely disappointed about the Melia Buenavista. At the casas particulares we had great tasty food, great breakfast, met nice hosts and experienced great cuban hospitality and service and then afterwards we wanted to enjoy 3 more nights at the beach and therefore booked the... More 

Was this review helpful? Yes 8
Swindon, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a lovely 6 night stay at the end of a week in the hustle and bustle of other towns and cities. My expectations were high and on arrival were made to feel special with a drink and calm check in. Our butler met us and walked us around the site and said she had made our dinner reservation... More 

Was this review helpful? Yes 5
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Lori M: Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started... More 

Barrie, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I decided to take a vacation in May not our usual. Did we ever select a wonderful small quiet adults only resort. From the moment we arrived , later in the evening we were greeted with a wet towel and drink. Not your usual check in, this one in the comfort of one of the many seats... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear CHASCO6900: We feel much rewarded at receiving your very positive comment about your stay at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff as our greatest asset, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily thank... More 

toronto
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We returned from Melia Buenavista on May 8th and I wanted to take some time to reflect in order to give a balanced review. There were several people at the resort who were returning guests so that is a good sign. This is an adult resort and is very quiet. The rooms are a good size. I enjoyed the outdoor... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear jftoronto: Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started to... More 

Toronto, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

After some serious research, I settled on traveling to this resort as my first solo all-inclusive trip. I'm a 30's, single female, career-driven and looking for a place where I could feel comfortable and get some serious R&R. This place met all expectations! As with all places, it is what you make it, but the Buenavista really does help make... More 

Was this review helpful? Yes 7
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Kim P: We feel much rewarded at receiving your very positive review about your vacation at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff members by name, pointing out their greatest qualities, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in... More 

Calgary, AB
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I traveled to the Melia Buenavista from May 1-9 after winning 2 free flights. Because the flights were free we needed to book the resort separately on our own. My husband made the booking through the toll free number he found online and when he asked to pay with our credit card he was assured we could... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear parcker 362: Much to our regret we have not been able to meet your expectations, for which we heartily apologize. Though, we do understand that there are several aspects in which we need to keep on working in order to achieve the excellent services our customers expect. We have recently started to implement several changes in some areas which... More 

Orangeville, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter (20) and I just arrived home on Sunday. The weather didn't co-operate, as a tropical storm brought sideways rain the first 2 days, but the skies cleared and the rest of our stay was perfect. As mentioned by lots of other people, the staff at this resort really made our stay that much more enjoyable. Lester took the... More 

Was this review helpful? Yes 1
Melia B, Gerente at Melia Buenavista, responded to this review

Dear designgirl29: It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am sure... More 

Hotel Review Summarization

What travelers say

  • Pool bar(23)
  • Las Dunas(12)
  • Room service(11)
  • Other resorts(9)
  • Ocean views(6)
  • Main beach(4)
  • Very nice(4)
  • Friendly and helpful(3)
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