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5.0 of 5 Resort (All-Inclusive)   |   Punta Madruguilla, 52500, Cuba
Hotel amenities
Melia Buenavista
Ranked #2 of 11 Hotels in Cayo Santa Maria
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1,540 reviews from our community

Traveler rating
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    250
    101
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    19
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60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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Halfiax
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Amazing resort -quiet, tranquil, no line-ups for drinks. Easy to get a lawnchair in shade any time of day. Large rooms -enjoyed outdoor shower, excellent tv reception, you have complete control over the A/C and you can have it an any temperature (many resorts won't let you go colder than 73F, which is a warm room -not here). Excellent butler... More 

Was this review helpful? Yes 7
Ontario
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We returned to Melia Buenavista for a second time. This place is perfection. The Number One reason is the staff, Lazaro who stocks the mini bar, Lester and friends in the lobby bar, the guys at the long beach, our butler David, Orestes and Osmany, pizza guy sorry I don't remember his name. Our butler David who we requested after... More 

Was this review helpful? Yes 7
Burlington, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice resort with a very attentive staff. This is however not the place for you if you're looking for excitement. If it's windy there's really not much to do except sit around but if it's calm the snorkelling is great on the other side of the lagoon. This is the resort for you if you literally... More 

Was this review helpful? Yes 4
Melia B, Director General at Melia Buenavista, responded to this review

Dear Brewster; Thank you very much for all your comments, as you perfect explain this is not the place to be if you are looking for a party, this is the ideal place to be if you are looking for a relaxing holidays and enjoy our very nice rooms and nice food. We hope you will come in a near... More 

Hatfield Peverel, United Kingdom
Top Contributor
61 reviews 61 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

We had six nights here and the room was good with a few irritations: - On the first night there was no hot water in the main outside shower. The one in the bath indoors isn't practical for a proper shower. However, this was fixed the next day. - The bottom two drawers in the wardrobe wouldn't open as the... More 

Was this review helpful? Yes 5
Melia B, Director General at Melia Buenavista, responded to this review

Dear Essexspursfan; Thank you very much for your review as always we are taking all the comments in a very positive way. I would like to apologize for the drawer issue and thankfully that didn’t was a problem. We are glad that you enjoyed the service and the meals. All our restaurants have all-inclusive wines and you don’t have to... More 

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was one of the best one I've stayed at ever for a great relaxing two weeks. We wanted to spend most of our time on the pool deck enjoying cuba libre and mouslo di pollo. Argel was our server and deserves a raise! He is the best server I've ever had... As well, Orestos and Osmany were excellent... More 

Was this review helpful? Yes 2
Melia B, Director General at Melia Buenavista, responded to this review

Dear LOVEGREATSERVICEPLS; Thank you very much for your comments from Vancouver, we are glad to know that you had two great weeks in Meliã Buenavista. We are glad to know that you had relaxing holidays and personally I will pass your comments to Argel. Regarding the Wi-Fi cards, we are working on change the system and stop to give the... More 

Athens
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I guess there are two ways one can write a review about this hotel or any other in Cuba - compare it with the rest of Cuba, or with the rest of the resorts one has visited around the world. Melia Buenavista is promoted as a 5-star resort, but truly, it is an all-inclusive. Before i begin, let me stress... More 

Was this review helpful? Yes 4
Melia B, Director General at Melia Buenavista, responded to this review

Dear Nikos A; Thank you very much for all your comments and for your feedback, as always we are taking all the comments in a very positive way as we are using to improve our guest satisfaction. I would like to apologize for the inconvenience that you had to wait at the lobby until my receptionist was finish with the... More 

Sans Souci, Australia
Top Contributor
59 reviews 59 reviews
23 hotel reviews
582 helpful votes 582 helpful votes
5 of 5 stars Reviewed 1 week ago

When we vacation, we look for an "authentic" local ambiance and charm, a Caribbean tropical atmosphere of remoteness & ruggedness, quiet secluded uncrowded beaches and beautiful tropical gardens that contribute to a "Robinson Crusoe" destination. We do extensive research on properties, reading "every" review, as we find they are all valid and play a very important part in knowing what... More 

Was this review helpful? Yes 12
Melia B, Director General at Melia Buenavista, responded to this review

Dear GalivantingGardener; Thank you very much for your review, we are glad to know that you had a great holidays and your effort to pick the right resort was recompensed by the entire staff. Honestly I don’t know what to say after read your review and how glad I am to have my team as we meet your expectations and... More 

Barrie, Canada
1 review
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just came back from Melia Buenavista first week of December and although the resort is beautiful without a doubt, I wanted to write this review so that other travellers don't pick this resort for the wrong reason. As a Big ocean lover, swimmer, snorkeller and scuba diver, we chose this resort because of the reviews that this property boasted... More 

Was this review helpful? Yes 17
Melia B, Director General at Melia Buenavista, responded to this review

Dear Coppertop1007; Thank you very much for all your comments, we are glad to know that you like our resort and you enjoyed the food, the services and the installations. We are glad that you had nice meals in our restaurants this is great feedback as we changed the menus based in our guest comments. We have a great snorkeling... More 

Kitchener, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from our 4th holiday at the Melia Buenavista and our 3rd Christmas with this year staying for New Years as well. One of the major changes that we saw were the introduction of entirely new menus in the restaurants. I am very happy to say the new menus for the restaurants and the food quality were excellent... More 

Was this review helpful? Yes 6
Melia B, Director General at Melia Buenavista, responded to this review

Dear Linda & Ralph; Thank you very much for all your comments, we are glad to know that you enjoyed the Cuban hospitality and the resort once again. We are glad to know that you liked the change in our menus and the setup and special dinner for New Year’s Eve. As always is has been a pleasure for all... More 

Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our last trip to Melia Buenavista was end of September 2014 but we stayed there over 4 times in the past year and a half and it is our all time favourite. We've were there at different times of the year - summer, fall, winter and no matter what, our level of satisfaction has always stayed the same. It's the... More 

Was this review helpful? Yes 2
Melia B, Director General at Melia Buenavista, responded to this review

Dear Nitram; Thank you very much for your review and for write us your first review. You know that is our pleasure to take care of you and this is your “home far from home”. As you know all of us always we are willing to assist anybody without any problems that is why we are here to ensure that... More 

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Hotel Summarization (Beta)

What travelers say

  • Pool bar(25)
  • Room service(14)
  • Las Dunas(14)
  • Other resorts(10)
  • Main beach(7)
  • Ocean views(6)
  • Very nice(5)
  • Friendly and helpful(3)
  • Great time(3)
  • Jacuzzi tub(3)

Additional Information about Melia Buenavista

Address: Punta Madruguilla, 52500, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Buenavista 5*
Number of rooms: 105
Also Known As:
Melia Buenavista Hotel Cayo Santa Maria
Hotel Style:
#1 Luxury Hotel in Cayo Santa Maria
#1 Romantic Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria

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