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Melia Buenavista

Punta Madruguilla, 52500, Cuba
Melia Buenavista
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1,720 reviews from our community

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Traveler rating
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    296
    117
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burlington, ON
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After our 8th stay at this amazing hotel I find myself wondering if it will be my last. The managers that seemed to be making strides in all the right directions, especially Sergio in the Food and Beverage Department, are all gone and have been replaced by distant, unfriendly, and seemingly uninterested counterparts. Its very disappointing to see a manager... More 

Was this review helpful? Yes 1
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Habanero1976: It has been a great pleasure to have you among our customers at Meliá Buenavista on your 8th stay. Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We just returned after our fourth two week stay at Buenavista. We love this hotel and love to come back. Things we are looking for in our vacation hotel – it has to be small but big at the same time, so it won’t fill crowded. We like kids but not on our vacation. And main reason for our returns... More 

Was this review helpful? Yes 1
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Orest & Irina: You make us feel much rewarded with your very positive review about your fourth vacation at Melia Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff members, pointing out their greatest qualities, makes us feel very proud of them all. It is some great motivation to keep on working so... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at the Buenavista was the highlight of our Cuba trip – and given that we LOVED our 5 days in Havana, there was some strong competition! Our only issue (which was not the fault of the resort) was the internal flights being subject to last minute and significant time changes. We were notified by our agent at 6.30pm... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Kingstonsails: You make us feel much rewarded with your very positive review about your vacation at Melia Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff , pointing out their greatest qualities, makes us feel very proud of them all. It is some great motivation to keep on working so our guests leave... More 

Toronto
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been going to Cuba for 20 years, experienced different kinds of resorts in different provinces . After this stay at Melia Buenavista I don't want to try anymore places. As usual the staff in Cuba is the best in the world, with all the daily problems that they are facing on their own lives they always smiling and being... More 

Was this review helpful? Yes 2
Melia B, Gerente at Melia Buenavista, responded to this review

Dear mia 092: It has been really nice to read your review. We are very proud to have caused such good impression on you. Your comments are definitively some very good motivation for us to keep working to gain more and happier tourists. You would be glad to know that we have recently implemented some activities, events and even menus... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a very mixed review trip to Beunavista. The hotel staff we interacted with at the Melia BuenaVista were very kind. The food at the restaurants on the resort was enjoyable also, with a rotating menu to keep variety. During times of rain, there is only one small indoor bar however, and when it is crowded, service and space... More 

Was this review helpful? Yes 5
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Julia P: We so much regret your experience at our resort had lead you to write this review. It shows we have not been able to fully meet your expectations and we heartily apologize for it. It is a fact that there are still several issues in which we need to keep on working for all our guests to... More 

Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my third time in Cuba (my travel companion had also been to Cuba on several occasions). Five years ago I stayed at the Paradisius Rio de Oro, Holguin, another 5* resort, which was great. However, the Melía Buenavista surpassed my expectations. The property and the location are superb. The service/staff is attentive, professional and friendly. The rooms are... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear respectful_traveller: It has been a great pleasure to have you among our customers at Meliá Buenavista. We heartily thank all your praising words addressed to our facilities, services, but most of all, to our staff. They are certainly our best asset. Your review, though rather synthetic, has the strength to heat the right cords in our potential customers, so... More 

Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I report about my secound visit of this Hotel. I love this hotel. The rooms and the resort are great. Our buttler Karen was the best we could get. She was so kind, so attentively and could may all our wishes come true. We feelt very comfortable. Also the spa and gym are realy great. My first visit was in... More 

Was this review helpful? Yes 3
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Falk T: Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started... More 

Montreal, Quebec, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After just returning from visiting between May 30- June 6th, this resort amazed us. From going to the Royalton in Santa Maria last year, we have always wanted to visit the MBV. Our decision this year was perfect and we are definitely planning another visit next year for 2 weeks. Resort The layout is very small so no matter which... More 

Was this review helpful? Yes 5
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Jonny-Krissy: We feel much rewarded at receiving your very positive comment about your stay at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff as our greatest asset, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in our clientele. I heartily thank... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After years of traveling extensively throughout the Caribbean, we, as a couple, made a decision a number of years ago that the culture and people of Cuba held a special attraction for us. Our most recent trip to the MBV marked our 11th week at this property in the past 18 months: obviously, there are a number of things about... More 

Was this review helpful? Yes 5
Melia B, Gerente at Melia Buenavista, responded to this review

Dear jimy 431: It has been a great pleasure to receive your beautiful review. We heartily thank your describing our services in such positive way. You make us feel very proud of our services and, above all, our staff. They certainly make the difference! We would be more than honored to have you, once again, among our guests. I am... More 

montreal
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

STAFF: Very very helpfull- Hola and always there for you! ROOM DECOR: GREAT ! We prefer top floor rooms FOOD: OK +, service is A-1...BUT this is CUBA, not Paris ;-) POOL: Only 2 pools, but very quiet. No big cervezas drinker in the pool, because no bars in the pool.( so not noisy ) This is a plus. and... More 

Was this review helpful? Yes 1
Melia B, Gerente at Melia Buenavista, responded to this review

Dear montreal 1951: It has been really nice to read your review. We are very proud to have caused such good impression on you. Your comments are definitively some very good motivation for us to keep working to gain more and happier tourists. You would be glad to know that we have recently implemented some activities, events and even menus... More 

Hotel Review Summarization

What travelers say

  • Pool bar(23)
  • Las Dunas(12)
  • Room service(11)
  • Other resorts(9)
  • Ocean views(6)
  • Main beach(4)
  • Very nice(4)
  • Friendly and helpful(3)
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