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5.0 of 5 Resort (All-Inclusive)   |   Punta Madruguilla, 52500, Cuba
Hotel amenities
Melia Buenavista
Ranked #2 of 11 Hotels in Cayo Santa Maria
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1,580 reviews from our community

Traveler rating
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    258
    105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydenham, Ontario, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

I spent a week at this resort two years ago, when it was relatively new. It's now four years old and not showing too much wear and tear. The boardwalk to the main beach needs replacing, but the rooms are clean and spacious, the grounds are well maintained and the service is as good as I remember from the first... More 

Was this review helpful? Yes 2
Niagara Falls,Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have been home for 1 week, after spending 8 wonderful days at this Beautiful resort. The snow is still here at home, and sadly our tans are fading. But our memories of the Buenavista and ALL the people that take wonderful care of you here, are fresh in our minds! This was our first trip to... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Third year at this resort,it is a true paradise!! This resort is amazing,it is quiet,the staff are wonderful and so helpful. The staff go out of their way to make sure you want for nothing.The new manager was polite and available to listen to quests. Cuba is not known for the best food however this year the meals were excellent.Thankyou... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second 2 week vacation here and after 15 months were still remembered by staff who were there then, terrific. The suites are very attractive and well maintained. Even the sliding screen door worked and if you've been to other resorts you'll know that is rare. Service was great as usual, our butler Edel always remembered and was... More 

Was this review helpful? Yes 1
Ottawa
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I returned yesterday from a two week vacation in this relatively small, adults only resort. We wanted somewhere with very little noise, comfortable rooms and hospitable staff. We certainly received what we wanted. We had a junior suite with Royal Service which met all of our requirements. It also provided us with the opportunity to visit two... More 

Was this review helpful? Yes 5
Wilmslow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

We opted for the royal service and spa option as it looked great,the reality is that the Melia Buenavista offers guests defective coffee making equipment in their rooms, which led to me being severely burned on day 2 of our 2 week stay after the bottom of the coffee peculator jug fell off whilst using it. The holiday was ruined... More 

Was this review helpful? Yes 7
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

my wife and I just returned from a great week at this resort. great location and very much enjoyed the privacy and laid back atmosphere. The sunset sax player at the beach each night was spectacular and really made the sunset complete! Extra special thanks goes to Luis at breakfast and lunch each day, Edel for great service and always... More 

Was this review helpful? Yes 7
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Christopher AS: We feel much rewarded at receiving your very positive review about your vacation at Meliá Buenavista. Your praising our facilities and services but, most of all, your mentioning our staff members by name, pointing out their greatest qualities, makes us feel very proud and motivated to keep on working to achieve even higher levels of satisfaction in... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returned from a week stay at this resort. This resort is very small with only a 105 rooms. Overall it is well kept with nice gardens, large rooms and overall very good housekeeping. There are a lot of good points to this resort, but there are also a lot of things that are missing that make this just an... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear Kim S: Much to our regret your review shows we have not been able to fully meet your expectations. We heartily apologize. It is a fact that there are still several aspects of our hotel´s performance in which we need to keep on working for all our guests to experience a truly 5 star service. We have recently started... More 

Toronto, Canada
Top Contributor
54 reviews 54 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from a one week stay at this resort. It is difficult to describe what is missing when there are so many great points. The resort itself is well laid out and very pretty. The rooms are clean and large. The outdoor shower can lack some privacy but I felt nobody would waste time trying to look in.... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear JPWRDB from Toronto: We heartily thank your taking the time to write such a detailed and objective review about your vacation at Meliá Buenavista. It has been a shame the temperature had not ¨co-operated¨, it would have definitively made a great positive difference. Unfortunately, changing nature´s ¨plans¨ is something that slips off the reach of our hands. I am... More 

Chelmsford, United Kingdom
Top Contributor
77 reviews 77 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This resort is situated in a beautiful spot, has lovely gardens, very good standards of housekeeping, great rooms and staff who do all they can to make the guests happy - but food quality, choice and particularly food hygiene are poor. We brought our concerns about the food to the attention of a new food and beverage manager at the... More 

Was this review helpful? Yes 4
Melia B, Gerente at Melia Buenavista, responded to this review

Dear 112MandH from UK: I heartily thank your honest review. It is a fact that we are most focused, at the moment, on improving all our food and beverage standards and procedures. I am sure we will be able to improve them to a noticeable extent with the collaboration of our whole team and our head office counselors. I am... More 

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Hotel Summarization (Beta)

What travelers say

  • Pool bar(25)
  • Room service(14)
  • Las Dunas(14)
  • Other resorts(10)
  • Main beach(7)
  • Ocean views(6)
  • Very nice(5)
  • Great time(3)
  • Jacuzzi tub(3)
  • Friendly and helpful(3)

Additional Information about Melia Buenavista

Address: Punta Madruguilla, 52500, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Buenavista 5*
Number of rooms: 105
Also Known As:
Melia Buenavista Hotel Cayo Santa Maria
Hotel Style:
#1 Luxury Hotel in Cayo Santa Maria
#1 Romantic Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria

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