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Mount Elgon Hotel

#2 of 4 Hotels in Mbale
Certificate of Excellence
Hotel website
30 Masaba Road, Mbale, Uganda
Mount Elgon Hotel
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58 reviews from our community

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Traveler rating
    16
    30
    9
    3
    0
See reviews for
7
7
2
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Welwyn, United Kingdom
Level Contributor
90 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 18, 2015

One's expectations should never be at the highest level for this part of the world. But Mount Elgon is a very pleasant enclave in this poor area of Uganda. Prices are very reasonable; service can be a bit slow but one does not hurry here. Friendly staff, lovely lawns and a pool and pool bar. Mosquito nets over the bed,... More 

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Budapest, Hungary
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 23, 2015

I haven't stayed in the hotel,only been to its restaurant a few times. Positive: - excellent food - good service - clean Negatives: - you can only pay in schillings, if you have foreign currency,it's exchanged in a very bad rate, especially if you have smaller notes than 50USD (it happened before I left Uganda,so I ran out of local... More 

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New York City, New York
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 23, 2015

There's lots of room inside and out, but outdoors is prettier. Great service no matter what corner of the lawn you sit in. I have never tried the spa but I bought a wonderful moisturizing cream there. Rooms are dim; need more light. Very clean.

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George M, IT Manager at Mount Elgon Hotel, responded to this review

Hi Kjcolvard, Thank you very much for choosing to stay with us at Mt Elgon Hotel & Spa, and thank you for taking the time to recommend our hotel. I am delighted that you were able to enjoy our service, food and Spa fitness center while in residence. Again, thank you, and we look forward to welcoming you back. All... More 

Chalfont St. Giles, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 16, 2015

I always use the swimming pool here as a non resident, great atmosphere adequate bar food and drinks on hand. Staff very obliging, but the bar till does not often have change for your notes, so you have to wait for it

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George M, Manager at Mount Elgon Hotel, responded to this review

Hi, Thanks for your comments and choosing our Hotel. I understand your concerns and we promise that next time you come around you will definately experience a change. Once again thank you for choosing Mt Elgon Hotel. George M. IT Manager. More 

Mbale, Uganda
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

I love this hotel. The only thing lacking is their air conditioning, it is adaquate, but won't keep you in the cool that well. The staff is amazing, helpful and friendly. The food is the best in any hotel. I am from the US and really enjoy their menu choices. They filter their water and have the proper equipment to... More 

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George M, Manager at Mount Elgon Hotel, responded to this review

Hi CJ. Thank you so much for your comments. Am happy that in the end you enjoyed your stay . I am very sorry for the issue of AC, we are in the process of upgrading our AC system and soon we shall have better facility. Once again I appreciate your choice of Mt Elgon Hotel and I do hope... More 

Anchorage
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 24, 2014

Older hotel building but the rooms are well updated and there is a new pool and spa area that are very nice with steam and sauna. Surprisingly the food and service were great, as well. The mattress was among the best I have slept on in almost 2 months in Uganda. The Mt. Elgon National Park HQ is practically across... More 

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George M, Manager at Mount Elgon Hotel, responded to this review

Hi Will, Thank You so much for your feedback and for staying with us. I do apologize on our fitness centre. I will be happy to let you know that plans are underway to equip it further in order to ensure that we meet your expecations. We hope to receive you in the near future and you will definitely have... More 

Kampala, Uganda
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 16, 2014

Old and classic hotel, that age has only had an effect of perfecting service delivery. Probably the most guaranteed and consistent service at the foot of the imposing Mount Elgon. The rooms have very cosy rooms and a wonderful bed. The wardrobes emit an old rusty smell, which shouldn't be a cause of great concern. The food is diverse and... More 

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George M, Manager at Mount Elgon Hotel, responded to this review

Hi Jjokwalinga Thank you for your comments and for staying with us. I understand your concerns. Yes, we are currently in the throws of comprehensive renovation. By the time we are done you will appreciate our new look and feel. George M. IT Manager. More 

London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 11, 2014

Go somewhere cheaper to get better value, but in Mbale there are few options. I stayed with my wife and 1 year old daughter for 10 nights while visiting family nearby. Room amenities were basic, small fridge, small kettle, good wardrobe space. No safe, but we left cash and valuables everywhere and never had a problem trusting the housekeeping staff... More 

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Glanamman
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 6, 2014 via mobile

For Mbale, this is probably luxury but it's rather tired and faded. Food is good, but be prepared for a long wait; staff are friendly enough. There is a small charge for use of the pool if your are not a resident, and it is clean and well maintained. Usual array of drinks and alcoholic beverages - nothing special. Not... More 

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Geelong, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

This hotel has clean rooms, friendly staff and a lovely garden setting looking towards the mountains. It is an old hotel that has been renovated so the rooms are quite large. The modern dining room that serves great meals and excellent buffet breakfast overlooking the garden. They have banquet nights but we didn't try that. The only down side was... More 

Was this review helpful? Yes 1
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