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Mount Elgon Hotel

#2 of 4 Hotels in Mbale
Certificate of Excellence
Hotel website
30 Masaba Road, Mbale, Uganda
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Mount Elgon Hotel
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63 Reviews from our TripAdvisor Community

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Traveler rating
    19
    31
    9
    3
    1
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8
7
2
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (63)
  • Mar-May only
    (16)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (19)
All months
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had a dinner in this hotel . Our team leader reserved us in another hotel but since it was a long time we chose a day out. We booked for dinner in advance, somehow they tried but the quality of food was not something to write home about. The organizer kept calling the supervisor for attention and he seemed... More 

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Austin, Texas
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my third stay at this wonderful property and the best. The rooms are immaculate, the air conditioning works well, there are fridges in each room and even a TV with a few channels if one gets homesick or wants to catch up on world news. The pool and spa are beautiful. If you are looking for a delightful... More 

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Portland, Oregon
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although I never stayed the night, I visited the hotel a couple times for breakfast or lunch. The hotel grounds are beautiful and well-kept, the service was great, and the food was delicious! There is a beautiful view from the back of the hotel, a nice swimming pool, and even a camel to ride around for fun.

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Kampala, Uganda
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This place must be right at the top of the list of hotels in Uganda - fabulous service, friendly, fast and attentive staff; great food, lovely gardens and swimming pool and a very comfortable mattress that allows for a good nights rest after a long working day. All this for a very good residence rate. I will surely come back... More 

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Visited with my wife and 5 year old son to use the outdoor pool on this property. It's not the best but worth the visit if your child loves to swim. The fee is about $10. Mind the weather as it may become quite chilly when it gets cloudy and windy. Pool side food service was also available so we... More 

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Welwyn, United Kingdom
Level Contributor
91 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 18, 2015

One's expectations should never be at the highest level for this part of the world. But Mount Elgon is a very pleasant enclave in this poor area of Uganda. Prices are very reasonable; service can be a bit slow but one does not hurry here. Friendly staff, lovely lawns and a pool and pool bar. Mosquito nets over the bed,... More 

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Budapest, Hungary
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 23, 2015

I haven't stayed in the hotel,only been to its restaurant a few times. Positive: - excellent food - good service - clean Negatives: - you can only pay in schillings, if you have foreign currency,it's exchanged in a very bad rate, especially if you have smaller notes than 50USD (it happened before I left Uganda,so I ran out of local... More 

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New York City, New York
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 23, 2015

There's lots of room inside and out, but outdoors is prettier. Great service no matter what corner of the lawn you sit in. I have never tried the spa but I bought a wonderful moisturizing cream there. Rooms are dim; need more light. Very clean.

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George M, IT Manager at Mount Elgon Hotel, responded to this review

Hi Kjcolvard, Thank you very much for choosing to stay with us at Mt Elgon Hotel & Spa, and thank you for taking the time to recommend our hotel. I am delighted that you were able to enjoy our service, food and Spa fitness center while in residence. Again, thank you, and we look forward to welcoming you back. All... More 

Chalfont St. Giles, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 16, 2015

I always use the swimming pool here as a non resident, great atmosphere adequate bar food and drinks on hand. Staff very obliging, but the bar till does not often have change for your notes, so you have to wait for it

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George M, Manager at Mount Elgon Hotel, responded to this review

Hi, Thanks for your comments and choosing our Hotel. I understand your concerns and we promise that next time you come around you will definately experience a change. Once again thank you for choosing Mt Elgon Hotel. George M. IT Manager. More 

Mbale, Uganda
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

I love this hotel. The only thing lacking is their air conditioning, it is adaquate, but won't keep you in the cool that well. The staff is amazing, helpful and friendly. The food is the best in any hotel. I am from the US and really enjoy their menu choices. They filter their water and have the proper equipment to... More 

Was this review helpful? Yes 2
George M, Manager at Mount Elgon Hotel, responded to this review

Hi CJ. Thank you so much for your comments. Am happy that in the end you enjoyed your stay . I am very sorry for the issue of AC, we are in the process of upgrading our AC system and soon we shall have better facility. Once again I appreciate your choice of Mt Elgon Hotel and I do hope... More 

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