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Mount Elgon Hotel

#2 of 5 Hotels in Mbale
Certificate of Excellence
Hotel website
30 Masaba Road, Mbale, Uganda
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69 Reviews from our TripAdvisor Community

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Berlin
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a really nice place in Mbale. Staff are extremely nice and helpful! The rooms are comfortable and there is a nice garden with a pool. It is possible to sit outside and have dinner in the garden also. I really want to recommend the place if you are around and need a good room.

Helpful?
Thank lwoerndl
Clacton-on-Sea, United Kingdom
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pleasant hotel with stunning gardens with a pool looking over Mount Elgon. A very nice bar with good food and vegetarian options. A good breakfast choice of breakfast. Virginia in reception is a star and helped us on a number of odd quests.

Helpful?
Thank Chris B
Bujumbura, Burundi
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

as a hotel by itself, i rate it 2 stars, although the cost per room is not really expensive compared to the others in the area, but you dont get good results also! the hotel is old, u can see that just when u r walking the corridor leading to the rooms, the rooms r ok in term of space,... More 

Helpful?
Thank Nader B
George M, Manager at Mount Elgon Hotel, responded to this review

Nader B. Thank you for your review on our Hotel and service. We are delighted you choose to come to Mt Elgon Hotel & Spa and apologize that your stay didnt meet your expectations. Our renovations began a week ago and most of February shall see the hotel undergoing a facelift for better facilities and service. Once again we apologize... More 

Clovis, New Mexico
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed October 29, 2015

We didn't stay at the Mount Elgon but had a lovely dinner there. The atmosphere is very pleasant (there is a camel wandering the grounds!), everything was beautiful and clean, and the service was excellent. Our food was all delicious. Prices a little higher than most in Mbale, but that's to be expected. Our dinners were 30,000 USH each plus... More 

Helpful?
1 Thank Diana F
Ahmedabad
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 9, 2015

Hotel is quite beautiful. You can have beautiful view of Mt.Elgon. Rooms are very decent with all basic facility . Hotel staffs are very friendly with customers. Wifi connectivity has limitations.. First floor rooms have good view over landscape. Pool, steam bath etc., facilities are quite good for relaxation.

Helpful?
Thank JRawal
Haddonfield, New Jersey
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 6, 2015

Mt. Elgon hotel has a beautifully manicured grounds and they have some great deals on massage (Less than 10USD for a massage) and you can use the pool and shower for only 10,000 USh (nice after months of bucket bathing!). However, their food is not very good, and you should expect to wait at least an hour to get the... More 

Helpful?
1 Thank Talia_AD
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Talia_AD, Thanks for your trust and for choosing Mount Elgon Hotel & Spa. We are happy that you enjoyed our spa and pool. Apologies on the food, we are in the process of updating our Menus and you will be assured of the best. We also do pledge to minimize on waiting time... Our Wifi has been upgraded to... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 26, 2015

We had a dinner in this hotel . Our team leader reserved us in another hotel but since it was a long time we chose a day out. We booked for dinner in advance, somehow they tried but the quality of food was not something to write home about. The organizer kept calling the supervisor for attention and he seemed... More 

Helpful?
1 Thank Jotham B
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Jotham B, I start by appreciating you for choosing our Hotel. Its so disheartening to read your disappointment on how the bills were handled. We do sincerely apologies for this and for your info, we have had a discussion with the supervisor involved and he to is apologetic. With our open door policy, you are free to seek audience... More 

Austin, Texas
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed August 21, 2015 via mobile

This was my third stay at this wonderful property and the best. The rooms are immaculate, the air conditioning works well, there are fridges in each room and even a TV with a few channels if one gets homesick or wants to catch up on world news. The pool and spa are beautiful. If you are looking for a delightful... More 

Helpful?
1 Thank rxman502001
George M, IT Manager at Mount Elgon Hotel, responded to this review

Dear rxman502001, Its great reading your comment and recommending us as the best!. We are satisfied to read that you enjoyed your stay at our hotel, and that you had a great time among us. We appreciate your opinion and look forward to hosting you again!! Regards. More 

Corvallis, Oregon
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2015

Although I never stayed the night, I visited the hotel a couple times for breakfast or lunch. The hotel grounds are beautiful and well-kept, the service was great, and the food was delicious! There is a beautiful view from the back of the hotel, a nice swimming pool, and even a camel to ride around for fun.

Helpful?
Thank Gracellen
George M, IT Manager at Mount Elgon Hotel, responded to this review

Dear Gracellen, Thank you very much for trust and for choosing our hotel. We are very happy to read that you enjoyed visiting the hotel. We will share your beautiful comments with our Staff and we hope to see you very soon. More 

Kampala, Uganda
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2015

This place must be right at the top of the list of hotels in Uganda - fabulous service, friendly, fast and attentive staff; great food, lovely gardens and swimming pool and a very comfortable mattress that allows for a good nights rest after a long working day. All this for a very good residence rate. I will surely come back... More 

Helpful?
Thank HanniGoesToAfrica
George M, IT Manager at Mount Elgon Hotel, responded to this review

Dear HanniGoesToAfrica, That was a honest one!! We always endevour to offer the best, our slogan "love yourself" gives you an idea of how we feel and strive to achieve when serving our customers. Thanks for visiting us and look forward to serving you better!! More 

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