We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mount Elgon Hotel

#2 of 3 Hotels in Mbale
Certificate of Excellence
Hotel website
30 Masaba Road, Mbale, Uganda
Mount Elgon Hotel

58 reviews from our community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    16
    30
    9
    3
    0
See reviews for
7
7
2
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (16)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (19)
All months
Welwyn, United Kingdom
Top Contributor
81 reviews 81 reviews
44 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 18, 2015

One's expectations should never be at the highest level for this part of the world. But Mount Elgon is a very pleasant enclave in this poor area of Uganda. Prices are very reasonable; service can be a bit slow but one does not hurry here. Friendly staff, lovely lawns and a pool and pool bar. Mosquito nets over the bed,... More 

Was this review helpful? Yes
Budapest, Hungary
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 23, 2015

I haven't stayed in the hotel,only been to its restaurant a few times. Positive: - excellent food - good service - clean Negatives: - you can only pay in schillings, if you have foreign currency,it's exchanged in a very bad rate, especially if you have smaller notes than 50USD (it happened before I left Uganda,so I ran out of local... More 

Was this review helpful? Yes
New York City, New York
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 23, 2015

There's lots of room inside and out, but outdoors is prettier. Great service no matter what corner of the lawn you sit in. I have never tried the spa but I bought a wonderful moisturizing cream there. Rooms are dim; need more light. Very clean.

Was this review helpful? Yes
George M, IT Manager at Mount Elgon Hotel, responded to this review

Hi Kjcolvard, Thank you very much for choosing to stay with us at Mt Elgon Hotel & Spa, and thank you for taking the time to recommend our hotel. I am delighted that you were able to enjoy our service, food and Spa fitness center while in residence. Again, thank you, and we look forward to welcoming you back. All... More 

Chalfont St. Giles, United Kingdom
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 16, 2015

I always use the swimming pool here as a non resident, great atmosphere adequate bar food and drinks on hand. Staff very obliging, but the bar till does not often have change for your notes, so you have to wait for it

Was this review helpful? Yes
George M, Manager at Mount Elgon Hotel, responded to this review

Hi, Thanks for your comments and choosing our Hotel. I understand your concerns and we promise that next time you come around you will definately experience a change. Once again thank you for choosing Mt Elgon Hotel. George M. IT Manager. More 

Mbale, Uganda
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

I love this hotel. The only thing lacking is their air conditioning, it is adaquate, but won't keep you in the cool that well. The staff is amazing, helpful and friendly. The food is the best in any hotel. I am from the US and really enjoy their menu choices. They filter their water and have the proper equipment to... More 

Was this review helpful? Yes 2
George M, Manager at Mount Elgon Hotel, responded to this review

Hi CJ. Thank you so much for your comments. Am happy that in the end you enjoyed your stay . I am very sorry for the issue of AC, we are in the process of upgrading our AC system and soon we shall have better facility. Once again I appreciate your choice of Mt Elgon Hotel and I do hope... More 

Anchorage
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 24, 2014

Older hotel building but the rooms are well updated and there is a new pool and spa area that are very nice with steam and sauna. Surprisingly the food and service were great, as well. The mattress was among the best I have slept on in almost 2 months in Uganda. The Mt. Elgon National Park HQ is practically across... More 

Was this review helpful? Yes
George M, Manager at Mount Elgon Hotel, responded to this review

Hi Will, Thank You so much for your feedback and for staying with us. I do apologize on our fitness centre. I will be happy to let you know that plans are underway to equip it further in order to ensure that we meet your expecations. We hope to receive you in the near future and you will definitely have... More 

Kampala, Uganda
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 16, 2014

Old and classic hotel, that age has only had an effect of perfecting service delivery. Probably the most guaranteed and consistent service at the foot of the imposing Mount Elgon. The rooms have very cosy rooms and a wonderful bed. The wardrobes emit an old rusty smell, which shouldn't be a cause of great concern. The food is diverse and... More 

Was this review helpful? Yes
George M, Manager at Mount Elgon Hotel, responded to this review

Hi Jjokwalinga Thank you for your comments and for staying with us. I understand your concerns. Yes, we are currently in the throws of comprehensive renovation. By the time we are done you will appreciate our new look and feel. George M. IT Manager. More 

London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 11, 2014

Go somewhere cheaper to get better value, but in Mbale there are few options. I stayed with my wife and 1 year old daughter for 10 nights while visiting family nearby. Room amenities were basic, small fridge, small kettle, good wardrobe space. No safe, but we left cash and valuables everywhere and never had a problem trusting the housekeeping staff... More 

Was this review helpful? Yes
Glanamman
Top Contributor
51 reviews 51 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 6, 2014 via mobile

For Mbale, this is probably luxury but it's rather tired and faded. Food is good, but be prepared for a long wait; staff are friendly enough. There is a small charge for use of the pool if your are not a resident, and it is clean and well maintained. Usual array of drinks and alcoholic beverages - nothing special. Not... More 

Was this review helpful? Yes
Geelong, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

This hotel has clean rooms, friendly staff and a lovely garden setting looking towards the mountains. It is an old hotel that has been renovated so the rooms are quite large. The modern dining room that serves great meals and excellent buffet breakfast overlooking the garden. They have banquet nights but we didn't try that. The only down side was... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (9)
Viewed
View from room (1)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Pool/beach area (2)
Viewed
Room/suite (2)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities