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Usha Kiran Palace

Certificate of Excellence
4.0 of 5
Jayendraganj Lashkar, Gwalior 474 009, India
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Usha Kiran Palace
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Usha Kiran Palace
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337 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
65 reviews 65 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here one night, it is now a Taj hotel and as you would expect the welcome and stay were excellent. The restaurant was very good, at lunch we ate outside but in the evening inside. The restaurant food was delicious and Chef Rakesh made us very welcome in his kitchen, thank you we enjoyed the welcome you gave... More 

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We had an enormous room with comfortable beds, a large bathroom, a dressing room, and a good seating area with sofa, table and armchairs. Outside our room was another open air seating area overlooking a pretty courtyard with fountain near the restaurant, where you can eat inside or outside. The breakfast was excellent and included banana pancakes and dosas to... More 

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New Delhi, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stay at Usha Kiran is a majestic experience. The architecture, ambience and decor of the hotel really makes you feel that you are staying in a palace. To top it all the staff makes sure that you are treated like a king. From house keeping to front office to the restaurant staff everybody gives a personal touch to the way... More 

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Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

A heritage hotel oozing character, the Usha Kiran Palace has beautiful grounds and rooms. But it is the hotel's thoughtful and attentive staff, together with a superb chef--Chef Rakesh--whose hospitality and creative flair in the kitchen, made our stay one of our most memorable holidays. What a wonderful surprise to find a chef of his calibre in sleepy Gwalior!

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Gurgaon, Haryana, India
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Went for lunch at their restaurant. Had the royal company of flies and mosquitoes - manager and others made no effort to give us a better table. Dirtiest glass I was ever served a beer in, which was replaced but with absolutely no remorse or recompense. Decent food, overpriced of course.

Was this review helpful? Yes 2
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review

Dear Guest, Thank you for your feedback and I apologise for the delay in reverting to you and also for the inconvenience caused to you at our restaurant recently. Mr. Ravichandran, we make every possible effort to ensure that all our guests have a memorable dining experience. However; there are times; when even the best of intentions are not good... More 

Mumbai (Bombay), India
Top Contributor
82 reviews 82 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two days. And boy oh boy! Was I taken aback by how beautiful the property was. Lovely well maintained building, well manicured lawns, clean fountains, pretty rooms with great views and outstanding food, all constantly supported with the excellent service from the staff that can be expected only from a Taj! Absolutely loved the place. If... More 

Was this review helpful? Yes 2
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review

Dear Guest, Thank you for such an amazing feedback. Honestly, it has made my day and I'm sure my entire team members will be thrilled to read this when I share this feedback of yours with them later today. I request you to kindly contact me directly on anand.nair@tajhotels.com for any future assistance that you may require with Taj Hotels.... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our 2 night stay could not have been better in the former Maharaja's guest house! The room was lovely and well appointed. The hotels gardens are beautiful! Customer service was excellent. We played snooker on a 130 year old table and our waiter Pramod with his great sense of humour provided music for us on request. Our highlight was the... More 

Was this review helpful? Yes 3
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review

Dear Guest, Thank you very much for your kind & appreciative words. Your feedback will be shared with both Pramod & Rakesh. I must also not fail to mention here that they are both true assets for Usha Kiran Palace, Gwalior! Mr. Dave, your constructive feedback regarding wash room facilities for drivers has been noted. Infact, repair work to the... More 

Wiltshire
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 3, 2015

We last stayed here 21 years ago - and since then it has been transformed by the Taj Group . It manages to be smart and sophistocated yet relaxed at the same time - the sign of a really good hotel . Our room was magnificent yet not overfurnished , with a beautiful coloured marble floor and good furniture .... More 

Was this review helpful? Yes 7
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review

Dear Guest, Thank you for your wonderful feedback and appreciative comments regarding Santosh, Shiva & Chef Rakesh. I have personally conveyed your appreciation to them and they were thrilled. I look forward to welcoming you again at Usha Kiran Palace, Gwalior sometime in the near future and please do not hesitate to write to me directly on anand.nair@tajhotels.com or my... More 

St Austell, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

We have just returned from travelling through North India and this was the best hotel we stayed in. The room (suite) was outstanding. The staff were very friendly and helpful. The food in the restaurant was outstanding both at breakfast and dinner. Service and cleanliness were excellent. Set in a wonderful location in a quiet area. I would love to... More 

Was this review helpful? Yes 7
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review

Dear Guest, Thank you for this excellent feedback and I apologise for the delay in writing to you. It is great to learn that you had a wonderful stay and enjoyed all our services and facilities . I look forward to welcoming you again to Usha Kiran Palace in the near future. Warm Regards Anand Ramankutty Nair General Manager More 

Llannefydd, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 26, 2015

Lovely hotel, with nice grounds. We were given a free upgrade to a very comfortable suite, but I suspect that all the rooms would be very nice. Dinner in the restaurant was excellent; for some reason we had to pay for the alcohol at the time in cash; the bar was also closed for that evening. Breakfast was also excellent,... More 

Was this review helpful? Yes 8
Usha Kiran P, General Manager at Usha Kiran Palace, responded to this review

Dear Guest, Thank you for your detailed feedback. All our rooms in the Hotel are very well appointed but we take great pleasure in upgrading our guests to higher category rooms - depending upon occupancy & availability - so that they have a comfortable stay and experience true Indian Hospitality. Our Bada Bar is operational for only six days in... More 

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