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All 6 Saariselka hotels

Kakslauttanen Arctic Resort

3.5 of 5 Hotel   |   Kiilopaantie 9, Saariselka 99830, Finland (Formerly Kakslauttanen Hotel & Igloo Village)
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Kakslauttanen Arctic Resort
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Ranked #4 of 6 Hotels in Saariselka
A recent review
5 of 5 stars reviewed 2 days ago
Olivia W Hemel Hempstead, United Kingdom
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514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Noosa, Australia
Top Contributor
54 reviews 54 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars NEW

Very disappointing experience. Choice of accommodation is the star here but it is majorly let down by abominable service. Honestly, no one had any idea what they were doing. First the good. Spent one night in a glass igloo. Thermally heated to 23 degrees, toilet but no shower. No surprises here and they were amazing cabins. Bed has control to... More 

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Hemel Hempstead, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have so much to write about this place. Firstly, it is one of the most beautiful places I have ever been. Our log cabin was super comfy, just be careful of your knees on the corner of the beds. The restaurant did some beautiful and local foods; elk steak, deer salad. The vegtables were a bit dodgey, but it... More 

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Senior Contributor
22 reviews 22 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Yes its expensive but if you can afford it, staying in a Glass igloo in the middle of winter under the stars, or snow, is an amazing and very romantic experience. We didnt see the northern lights from teh igloo but saw them elswhere, they are amzing! The igloo we stayed in was simple but nice, had a toilet and... More 

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Kakslauttanen O, Johtaja at Kakslauttanen Arctic Resort, responded to this review

Dear Gus, Thank you for choosing Kakslauttanen Arctic Resort and Finnish Lapland for your holiday! Thank you also for the review. We are glad to hear you enjoyed the glass igloo and the activities, and luckily saw the Northern Lights, too! We humbly apologize that you were not satisfied with the food. We will definitely make improvements in our meals.... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I had our 15 year anniversary vacation here at Igloo village. What an amazing experience!! Sleeping in a glass igloo was so cool, yet unexpectedly warm. We opted for the large igloos in the west village because we wanted a shower instead of going outside of the igloo to do that. The West Village is the newer... More 

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Kakslauttanen O, Johtaja at Kakslauttanen Arctic Resort, responded to this review

Dear Jenelle, Thank you for spending your holiday with us, and also taking time to write this review for us. We are very happy to hear you liked your stay in glass igloo, and finally saw the Northern Lights. We will forward your nice words to Pentti, too. He is such a charmer! Apologogizes for the disappointment about the food.... More 

Bratislava, Slovakia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

Really great experience! beautiful hotel and great nature. We enjoeyd whole our stay there, but the owner and his team should improve their servicies... Simply they dont have system how to work in good way. Ordering of tours, check in and check out, payments of food from restaraunt and store is at the same place (main reception), then of course... More 

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Kakslauttanen O, Manager at Kakslauttanen Arctic Resort, responded to this review

Dear guest, Thank you for choosing Kakslauttanen Arctic Resort for your holiday. We are very happy to hear that you liked Lapland, the nature and surroundings. We apologize for the problems and negative experiences you had with us. All the complaints are really useful for us in order to improve service. We will work hard to fix the problems. Please... More 

Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Don't go with high expectations - you will be disappointed. This hotel promises you much and delivers very little. Ice bar - there is none. Snow Restaurant - there is none. Al la Carte menu - no you do not get to choose, its a set menu with very average food. Despite hotel transfers going into town often - on... More 

Was this review helpful? Yes 4
Kakslauttanen O, Manager at Kakslauttanen Arctic Resort, responded to this review

Dear Jennifer, Thank you for your useful review. We are very sorry to hear that you are very disappointed about your holiday with us, and apologize for the negative experiences you had with us. All the reviews will be reviewed with the owner and we are really working hard in order to change things and improve our service. Please accept... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

MUST READ IF GOING TO KAKSLAUTTANEN! Well over priced stayed in the large glass igloo. Did not meet my expectations at all. Pictures on the website are very misleading. All the glass igloos are all right next to each other and are isolated from any facilities and for the facilities there are eg. Ice pool sauna spa cost money! And... More 

Was this review helpful? Yes 1
Kakslauttanen O, Manager at Kakslauttanen Arctic Resort, responded to this review

Dear guest, Thank you for providing us with your review regarding your stay at Kakslauttanen Arctic Resort. We humbly apologize for the disappointing experiences you have outlined. We are very sorry that your stay with us wasn't what you expected. Your review will be reviewed with the owner in order to improve our service. Please accept our apologies for the... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Had a great time - one night in an igloo and one in a log cabin,. Still dream about the log cabin now. Went on the snowmobile safari and it was the experience of a lifetime. Unfortunately didn't get to see the Northern lights but everything else made up for that. If you like 5 star luxury and being waited... More 

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Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed for two nights in a glass igloo in the west village at the start of February. I have really mixed feelings about the stay because I have some memories that will stay with me for the rest of my life, as well as some real disappointments regarding the accommodation and facilities. Firstly, the good points.... More 

Was this review helpful? Yes 1
Kakslauttanen O, Manager at Kakslauttanen Arctic Resort, responded to this review

Dear Grant, Thank you for coming to Kakslauttanen Arctic Resort and also thank you for this useful review. We are glad to hear that you liked Lapland, the scenery and the activities. Luckily you saw the Northern Lights, too. We apologize for the disappointing experiences. We are taking seriously all the negative feedback and really working hard to improve the... More 

Brisbane Queensland
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The guy sent to transfer us from the airport seemed incapable of smiling, speaking or making eye contact. Arrival at front reception was also unorganised, it took us asking multiple questions to work out to stay on the bus to go to west village. We were amazed by the beauty of the place. We did one night on a glass... More 

Was this review helpful? Yes
Kakslauttanen O, Manager at Kakslauttanen Arctic Resort, responded to this review

Dear Rachel, Thank you for coming to Kakslauttanen Arctic Resort and thank you for your time to write the review for us. We are very happy to hear that you enjoyed the scenery and our accommodation. We are very sorry to hear your negative experiences about the food, for example. Each mentioned complaint will be reviewed with the owner in... More 

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Additional Information about Kakslauttanen Arctic Resort

Address: Kiilopaantie 9, Saariselka 99830, Finland (Formerly Kakslauttanen Hotel & Igloo Village)
Location: Finland > Lapland > Saariselka
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Kakslauttanen Arctic Resort 3.5*
Number of rooms: 41
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Also Known As:
Kakslauttanen Hotel And Igloo Village
Kakslauttanen Hotel Igloo Village
Kakslauttanen Hotel Saariselka
Kakslauttanen Arctic Resort Finland/Saariselka

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