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Kakslauttanen Arctic Resort

Kiilopaantie | 9, Saariselka 99830, Finland (Formerly Kakslauttanen Hotel & Igloo Village)
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Kakslauttanen Arctic Resort
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Best prices for: 1 room 1 guest
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Ranked #4 of 6 Hotels in Saariselka
A recent review
4 of 5 stars reviewed 1 week ago
Madeline N
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573 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
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    (573)
  • Mar-May only
    (171)
  • Jun-Aug only
    (48)
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I stayed here with my boyfriend last December and it was great! It was in the middle of winter and we hoped to see the Aurora. We stayed one night in the igloo and one night in the cabin, which is the best way to do things, I think. First off, don't be thinking that you're going to be able... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were led to believe that this place was Santa's Village. It is not. When we arrived the reception was like a train station. We signed in and were given a map and told we had to walk to our cabin with our cases in minus 30 degrees with no idea where we were going in the dark and no... More 

Was this review helpful? Yes 8
Kakslauttanen O, Public Relations Manager at Kakslauttanen Arctic Resort, responded to this review

Dear Guest, Thank you for taking the time to write review about your stay with us. We humbly apologize for the negative experience you had with us on Christmas and we are really sorry to hear that it was such a disappointment for you. Your review will be gone through by our management and all the details will be taken... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place has nothing for children. Santa sounded like he was drunk and was not interested in the children. Nothing provided that was sold to us. Very poor service. Food was poor quality. In house activities were very poorly organised and equipment was old and in poor condition. From discussions with staff it was the owner who was the problem... More 

Was this review helpful? Yes 5
Kakslauttanen O, PR-johtaja at Kakslauttanen Arctic Resort, responded to this review

Dear Guest, Thank you for taking the time to write this review for us. We are very sad to hear about your bad Christmas experience at Kakslauttanen! We humbly apologize for this. We have gone through all the feedback from last winter season and have made major changes to our organization, as we will have this autumn new managing director... More 

Emmen, The Netherlands
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 12, 2015

Worth visiting! We were here in summer and slept a cabin for one night on our way to Nordkapp. The cabins are just perfect: warm (which is important since even in summer it's neat freezing cold here), cozy and a private sauna! Lots of room and a fire place to top it off.

Was this review helpful? Yes 4
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 10, 2015

Our one night stay in the igloo was really a trip highlight. We arrived just as it was getting dark and everyone was so happy going to their individual igloos, some of us started impromptu snowball fights. The best part of course was being able to see the northern lights from the igloo itself, which we were very lucky to... More 

Was this review helpful? Yes 5
Sydney, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 9, 2015

Well we tried to see the northern lights for 4 days and 3 nights but after all that travel the cloudy sky spoilt our dream from being realised. The resort is very isolated with with not a lot to do, but we very much enjoyed having our own private dog sleigh team to take us through the snow. We didn't... More 

Was this review helpful? Yes 1
Kakslauttanen O, PR-johtaja at Kakslauttanen Arctic Resort, responded to this review

Dear Guest, Thank you for taking the time to write your feedback about your stay with us. We are sorry to hear that the weather wasn't good for northern lights. Please accept our apologies for the unsatisfactory experience you had with us, we hope we are given the opportunity to welcome you back someday. Warmest regards, Kakslauttanen staff More 

Singapore, Singapore
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 27, 2015

Stayed in glass igloo on 1st night and the 2nd night in a log cabin during my honeymoon. We checked-in at the reception where we collected the key to our glass igloo. We used a sledge to pull our luggage where we passed a frozen lake to the igloo. The walk was about 10mins and it was winter. The glass... More 

Was this review helpful? Yes 7
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

We spent Christmas 2014 at Kakslauttanen resort and had the most amazing experience. Christmas eve dinner and the days activities were fantatic and a night in the glass igloo topped off the week. The owner was around to ensure all worked well and did a great job. It was -30 degrees but the experience was worth it.

Was this review helpful? Yes 3
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 22, 2015

Once you step into this place, it is like entering fairyland. the glass igloo is absolutely great , but make sure you book the big ones otherwise you will not have a shower. We also move to the wooden cabin as well. while it is not as spectacular as the glass igloo, the fireplace and personal sauna inside is great.... More 

Was this review helpful? Yes 8
Kakslauttanen O, Johtaja at Kakslauttanen Arctic Resort, responded to this review

Dear Guest, Thank you for taking the time to write this feedback about your stay with us. Every point of your review will be reviewed with our manager in order to identify how we can improve on our services. We have already done important changes in our organization which will bring improvements to quality of service and restaurant experiences. Please... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed May 5, 2015

Firstly Lapland is beautiful, its a wonderful place and the people are very friendly and I would love to return someday; but I will not be staying in Kakslauttanen. When you pay this sort of money, having travelled to many hotels in many countries, I think it is fair to expect a certain level of comfort and service, imagine what... More 

Was this review helpful? Yes 20
Kakslauttanen O, Johtaja at Kakslauttanen Arctic Resort, responded to this review

Dear Guest, Thank you for sharing your feedback with us about your stay at Kakslauttanen. We are very sad to hear that you had so bad experience and felt it was such a rip off for you. Every point of your review will be reviewed with our manager in order to identify how we can improve on our services. Please... More 

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