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Crown Regency Suites Mactan

Maximo Patalinghug, 6015, Philippines
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Crown Regency Suites Mactan
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Crown Regency Suites Mactan
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136 Reviews from our TripAdvisor Community

Traveler rating
    21
    43
    43
    21
    8
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37
25
16
16
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Crown Regency Suites Mactan
See the most recent reviews
Cambridge, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 11, 2014

Room was very clean and a reasonable size. Room had 2 double beds with a balcony which had to be opened by housekeeping staff and a waiver signed.A kitchenette provide but no gas to cook. Unsure if it was available on request. Well soundproofed, never heard traffic but I was on the 8th floor. A choice of 3 restaurants, 50's... More 

Was this review helpful? Yes 1
Lapu Lapu, Philippines
Top Contributor
118 reviews 118 reviews
34 hotel reviews
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed November 6, 2014

As I said, I did not stay here, But I was looking after two friends from Australia, that were staying here ! We had breakfast ( not bad, not good though ) swam in the pool, nice, but closed too early, The 50's Cafe, Nice but some of the meals were a little suspect ! It all started with me... More 

Was this review helpful? Yes 2
Adelaide
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 19, 2014

The Staff were very good and everyone tried very hard to make my stay comfortable. The room was good, my only gripe was that there was a kitchenette facility but everything was turned off or disconnected. There was no cutlery or dishes or pots and pans so obviously they were discouraging any use of the kitchenette. Other than that the... More 

Was this review helpful? Yes 2
Bristol, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 15, 2014

I stayed here with my husband last September 12-14. I'll say front desk check in and check out is fast. Concierge is fast! Food is fast! However I will suggest dine in the restaurant, we had room service pasta was dry already, but taste great. Anyways if coming from seaport, don't be scammed it's just around 400 pesos cab fare.... More 

Was this review helpful? Yes 1
Australia
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 10, 2014

Booked and stayed 2 nights during my transit .... staff were ok..... I checked in and out with no fuss, the bill was correct.. The meals at the Fifties (bar& bistro) were poor.. don't eat there.. I ordered 3 different items on the menu and none were available.. The cook /chef should be replaced.. I ended up with pizza, but... More 

Was this review helpful? Yes 2
Basrah, Iraq
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 10, 2014

I chose the Crown Regency Suites because of its excellent reviews and I was not disappointed. The hotel is actually attached to an up-market subdivision /housing complex which is probably one of the reasons the hotel is so good. We took a one bed suite and it was a real delight; large and airy with a comfortable sitting area and... More 

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Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 31, 2014

I stayed in this hotel for about 1 week where I stayed in a 2 bedroom suite. The living room was nicely done up with cosy lightings and there is a big dining table and a sofa bed provided in the living room which is good for family. There were TVs (box TV) and cable channels (very limited channels) in... More 

Was this review helpful? Yes 2
Manila, Philippines
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 25, 2014

The location of the hotel is around 15 to 20 minutes from the airport (assuming traffic). So if you are traveling for business within Lapu-Lapu City for a few days, this is the place for you. Airport service is available, use it. The hotel is around P150 taxi fare to Mandaue City and around P200 to Cebu City. So plan... More 

Was this review helpful? Yes 2
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Tonyph08, Thank you very much for writing a comprehensive review of our hotel. We highly appreciate all of our guests' remarks as they help us in evaluating on which areas of our services need improvement and which ones we can maintain. We are glad to know that you were satisfied with our room amenities. Rest assured that we will... More 

Trondheim
1 review
1 of 5 stars Reviewed July 24, 2014

We stayed at this hotel at the beginning of July and were really disappointed. When we checked in the girl at the reception was not nice at all, she looked angry and barely talked to us during the check in process. This made it very difficult for us to get info about the hotel. Two days after leaving the hotel... More 

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Maimg, Thank you for sharing your experience with us here on TripAdvisor. Although it saddens us to know about what had happened during your whole stay, still we want to thank you for letting us know about all of it. With all the issues that have transpired during your stay, we offer no excuses. We could only hope that... More 

Travelers are raving about these Mactan Island hotels

Las Pinas, Philippines
Top Contributor
80 reviews 80 reviews
12 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed June 18, 2014

Crown Regency is one of the best hotel chains in the Philippines, and I know that the prices are a little high for the budget travelers. But I found out that they offer discounted rates online. I checked the rates and they offered a big discount from P6,000+ down to just P2,000 per night. It was an irresistible offer. But... More 

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear rollymagpayo, Thank you very much for leaving this kind review about our hotel. We are very pleased to be informed that you left us satisfied. It is very important to us that our guests' expectations for our hotel are met with each time they stay with us. Regarding the issue with the internet connection, we are currently working on... More 

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