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All 37 Mactan Island hotels

Crown Regency Suites Mactan

4.0 of 5 Hotel   |   Maximo Patalinghug, 6015, Philippines
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Crown Regency Suites Mactan
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Ranked #20 of 37 hotels in Mactan Island
A recent review
3 of 5 stars reviewed yesterday
Tim C Singapore, Singapore
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  • Reviews (118)
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118 people have reviewed this hotel

Traveler rating
    20
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33
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Singapore, Singapore
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed in this hotel for about 1 week where I stayed in a 2 bedroom suite. The living room was nicely done up with cosy lightings and there is a big dining table and a sofa bed provided in the living room which is good for family. There were TVs (box TV) and cable channels (very limited channels) in... More

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Manila, Philippines
Contributor
20 reviews 20 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The location of the hotel is around 15 to 20 minutes from the airport (assuming traffic). So if you are traveling for business within Lapu-Lapu City for a few days, this is the place for you. Airport service is available, use it. The hotel is around P150 taxi fare to Mandaue City and around P200 to Cebu City. So plan... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Tonyph08, Thank you very much for writing a comprehensive review of our hotel. We highly appreciate all of our guests' remarks as they help us in evaluating on which areas of our services need improvement and which ones we can maintain. We are glad to know that you were satisfied with our room amenities. Rest assured that we will... More

Trondheim
1 review
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel at the beginning of July and were really disappointed. When we checked in the girl at the reception was not nice at all, she looked angry and barely talked to us during the check in process. This made it very difficult for us to get info about the hotel. Two days after leaving the hotel... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Maimg, Thank you for sharing your experience with us here on TripAdvisor. Although it saddens us to know about what had happened during your whole stay, still we want to thank you for letting us know about all of it. With all the issues that have transpired during your stay, we offer no excuses. We could only hope that... More

Las Pinas, Philippines
Contributor
15 reviews 15 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 18, 2014

Crown Regency is one of the best hotel chains in the Philippines, and I know that the prices are a little high for the budget travelers. But I found out that they offer discounted rates online. I checked the rates and they offered a big discount from P6,000+ down to just P2,000 per night. It was an irresistible offer. But... More

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear rollymagpayo, Thank you very much for leaving this kind review about our hotel. We are very pleased to be informed that you left us satisfied. It is very important to us that our guests' expectations for our hotel are met with each time they stay with us. Regarding the issue with the internet connection, we are currently working on... More

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 9, 2014

Was really looking forwared to the pool and the kitchenette. Too bad the pool was murky dirty and the kitchette was bare (no gas, no pots/pans/silverware/tools....) Otherwise, clean and nice location.

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear kinnikinik, We are very sorry to hear that our hotel did not live up to your rightfully held expectations and standards. Rest assured that we will be looking into the issues you mentioned and we will be taking the proper corrective action immediately. Thank you for taking the time to write this review. We look forward to welcoming you... More

Meridian, Mississippi
1 review
2 of 5 stars Reviewed June 8, 2014

I visited here (Cebu area) 1 other time and stayed at the Quest. Quest was much cleaner, better service, better in just about every aspect except hot water... which they didn't have. And Quest is in Cebu City, around everything a tourist could dream of. Crown Regency Suites Mactan is pretty run down and old. Staff I am not finding... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Youncedl, Firstly, we would like to extend our deepest and sincerest apologies for any inconveniences you have experienced when you were with us. We apologize if our staff seemed aloof to you and unresponsive. Rest assured we will be looking into this matter and we will be taking the proper corrective actions immediately. We would like to point out,... More

Cebu City, Philippines
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed there with family and the kids love the villa. It could use some upgrading like the split type aircon, the TV and could improve a little on the scent... Cooking and eating utensils are provided however, you have to dish out PHP500.00 per day if you wish to use a gas tank for cooking...The surroundings are clean and we... More

Was this review helpful? Yes 2
Contributor
17 reviews 17 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 25, 2014

My family & I have stayed for vacation in this hotel. Very homey & spacious, ckean, modern & good service. Very close proximity yo bohol if uou want to visit during the day. Close yo the beach, shopping area and sumptuous restaurants

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Sydney
Contributor
16 reviews 16 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 22, 2014

We stayed at this hotel for 4 nights as a reasonable rate was offered. The hotel was pleasant with a large pool area. The room was a good size for two of us. The staff were excellent with their service. The only disappointing factor was they ran out of pineapple, banana and mango, plus the local dish Lechon. It would... More

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charlotte
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2014

In the USA this a 2 star hotel, everything about it is old and out dated .it's furnished with second hand worn out furniture. There is no clock or radio in the room. The ice trays are doll house size. Traffic noise is 24/7 near the room I was sleeping. My room was over the little grocery store with was... More

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Additional Information about Crown Regency Suites Mactan

Address: Maximo Patalinghug, 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Regency Suites Mactan 4*
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Also Known As:
Crown Regency Suites Mactan Hotel Mactan Island
Regency Mactan Island
Mactan Island Regency
Crown Regency Suites Mactan Cebu Island/Mactan Island

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Luxury Hotel in Mactan Island
Hotel Class
Number of rooms
148

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