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Palmbeach Resort & Spa

Travelers' Choice award winner
Punta Engano, 6000, Philippines
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Palmbeach Resort & Spa
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Palmbeach Resort & Spa
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76 reviews from our community

Traveler rating
    34
    22
    6
    8
    6
See reviews for
28
12
7
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Being attracted by its promo rates and convenient location, my cute boyfriend and I checked in at Palmbeach Resort and Spa early this month. Among the resort hotels in the area, this is the less expensive though the smallest. We were not expecting too much for its quality of services and amenities, but to our surprise the services they offered... More 

Was this review helpful? Yes 1
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for the positive feedback during your stay with us. Thank you for commending our staffs for their honesty and hospitality. I am glad to know you were able to enjoy your stay while you were in Cebu. We shall look forward to your next visit so we can have the pleasure of welcoming and serving you once again.... More 

Seoul
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2015

I spent 5 nights here over New Year 2014/15 and on arrival my companion and I were told our room had been upgraded. I've wondered ever since what the more basic room would have been like. The upgraded room offered the following: A used sanitary towel in the bathroom bin. Incredibly noisy air conditioning. A mattress without bedding that we... More 

Was this review helpful? Yes 1
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for staying with us and for raising the concerns you encountered during your stay. I am deeply concerned about your feedback as it seems that you have pointed out quite a lot of things from the rooms to our facilities and amenities. Rest assured that we will look into all the matters you have raised with all the... More 

Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

In order to surprise my attractive wife for our first wedding anniversary, I booked a 3 days/ 2 nights romantic package with an extra 2 nights regular stay. Aside from the welcome drink, daily buffet breakfast , we were also served a gourmet dinner and one bottle of wine after dinner inside the room. Palmbeach had a unique atmosphere compared... More 

Was this review helpful? Yes 1
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for availing of our Romantic Package and for sharing your positive experience during your stay with us. I am glad to know that you and your wife were able to relax and have some quality time together in the comforts of our resort. Perhaps next time you can try to avail of our other packages – Experience Cebu... More 

Seattle, Washington
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2015

During our latest trip to Peking to attend an international conference, my business partner and I planned to make a quick stopover in Cebu for a short break. We stayed in Palmbeach for three nights and found the place excellent for vacation and relaxation. Both of us adventured diving for the first time in our life, thanks a lot to... More 

Was this review helpful? Yes 4
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for the positive feedback during your stay with us. I am glad to know you were able to avail of our diving services, which is one of our highly recommended services especially for first-timers in Cebu. I hope you were able to see a lot of beautiful corals, fishes, and scenery during your diving adventure. Thank you for... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2015

The suite room is spacious with two nice bedrooms and two bathrooms yet the water in the bathroom during our stay was cold. The hotel ground are ok but really nothing special, pool relatively small and the water seems far from being clean. This resort is the type of resort for divers, you get out in the morning and visit... More 

Was this review helpful? Yes
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for sharing your experience during your stay with us. Thank you for commending our Suite rooms which are perfect for families and group of friends. We apologize for any inconvenience caused due to the cold water in the bathroom. Rest assured, we will look into this matter immediately with our Housekeeping Head and Maintenance department. Thank you for... More 

Cebu City, Philippines
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 11, 2015

Me and my family stayed at Palmbeach Resort & Spa over the weekend. It was an enjoyable weekend stay. Though just overnight, we felt like we were VIPs by the hospitality and friendliness of the resort staff, from the front desk, housekeeping, housemen, to the restaurant personnel. We enjoyed swimming at the pool and since it was high tide, we... More 

Was this review helpful? Yes 3
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for the positive feedback during your stay with us. I am glad to know all of our staffs made you and your family feel like VIPs and more so, like you were in the comforts of your home. Our staffs are indeed one of our best assets in ensuring excellent and personal customer service to all our valued... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2015

My family really enjoyed our short stay in Cebu. Very corteous and accommodating staff. Good food. Reasonable price. Facilities are adequate. I will definitely recommend Palmbeach Resort and Spa to my friends and relatives upon my return to Melbourne.

Was this review helpful? Yes 5
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for sharing the positive feedback during your short stay with us. Thank you also for the kind words on our staffs’ hospitality. Indeed, it has been more than our pleasure to let our guests feel our warm personal touch during their stay at Palmbeach Resort & Spa. We hope you get to visit again soon with your family... More 

Singapore
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2015

During our late summer holidays, few of my office workers and I choose to fly to Mactan Island for a fun vacation. At first we didn't know there is a dive shop in the resort, we were then introduced by the manager to a competent Korean diving instructor who taught us how to dive at a short period of time.... More 

Was this review helpful? Yes 8
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for the positive feedback during your stay with us. I am glad to know you were able to try our diving services and actually got to experience diving in the beautiful waters of Mactan, Cebu. Indeed, there is a great diversity of species to see under the waters of Mactan, Cebu. We shall look forward to your next... More 

Dallas, Texas
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 5, 2015

It was not so frequent that my beautiful wife and I had the same vacation together, specially we are working in two different hospitals. Our family flew to Cebu for two weeks and three days in Bohol. Palmbeach was highly recommended by a distant relative which it proved to be a perfect choice. Since my children love swimming and boating,... More 

Was this review helpful? Yes 9
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for the positive feedback during your stay with us. I am glad to know you were able to avail our highly recommended services especially for first-timers in Cebu. The island hopping and city tour are activities which are indeed to be experienced and enjoyed with loved ones and I am glad to know you were able to experience... More 

Manila, Philippines
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 30, 2014

We booked 5 days in Palm Beach hoping to spend our NYE celebration by the beach. Their photos and reviews are quite misleading, being as there's no shore line (sand) and the water right infront is dirty. There were a couple of things about the Palm Beach that disappointed us: 1. Price is almost as much as a 4-star hotel,... More 

Was this review helpful? Yes 11
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review

Thank you for staying with us. I am deeply concerned about your feedback. As to our rates, please know that we are offering one-half of the rates offered by 5-star and 4-star resorts in the area. As to the water pressure, Mactan area particularly Punta Engano area, was experiencing water problems from MCWD at the time of your stay, hence,... More 

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