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All 1 Rhoose hotels

Holiday Inn Express Cardiff Airport

3.0 of 5 Hotel   |   Port Road, Rhoose CF62 3BT, Wales
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Ranked #1 of 1 Hotels in Rhoose
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
John M
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433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
17 reviews 17 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed two nights and made to feel welcome from the moment I arrived to departure. Friendly and professional staff at all levels with nothing too much trouble. Good food and drink although last restaurant orders at 9 15 pm is too early. Rooms need an upgrade as do the soft matresses but the overall experience was of good value delivered... More

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir/Madam, Thank you very much for taking the time to share your experience regarding your recent stay here on TripAdvisor. I am pleased to read that you have enjoyed your stay with us. I am very happy that all facilities we have offered you have been to your satisfaction. I hope we will be able to welcome you back... More

Wales
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night in October 2014. Check in was quick and easy, the room was comfortable and clean. Hotel has plenty of free parking and is next to the airport but despite this no noise can be heard from the outside so a good nights sleep can be had.

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir/Madam, Thank you very much for taking the time to share your experience regarding your recent stay here on tripadvisor. I am glad that you have enjoyed your stay with us and that all facilities offered have been to your satisfaction and we contributed to a hassle free start into your holidays. I hope we will be able to... More

Cardigan, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This visit was a mistake. Had an early flight so decided to stay and rise at 4:00am rather than rise at 2:00am and drive to the Airport. Hindsight would have made a wiser decision. Arrived to an indifferent welcome (borderline hostile) and a below average evening meal. The rooms were clean, the bed was comfortable and there was a free... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir/Madam, Thank you very much for sharing your comments. Would you please be so kind to get in touch with me under deputy@hiexcardiffairport.co.uk to discuss your stay further and to investigate what happened during your stay. Thank you very much in advance. Jessica Deputy GM More

Top Contributor
129 reviews 129 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little way out from Cardiff but you wouldn't know your beside the airport! Very clean, good rooms Good facilities a good continential breakfast which included hot sausages and scrambled eggs along with a cold selection. Good evening meal menu. Toilets extremely clean. A very good hotel to stay in even though it's a bit further than expected.

Was this review helpful? Yes 1
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Madam, Thank you very much for taking the time to share your experience regarding your recent stay here on tripadvisor. I am very glad that you have enjoyed your stay with us and that all facilities offered have been to your satisfaction. I hope we will be able to welcome you back in the future. Kind Regards, Jessica Gresens More

Carmarthen, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked 7 night parking and an overnight stay on our return, as we were arriving back at 11.30pm on October 28th. First the good points, when we arrived an parked our car, we were greeted by Lucy, a real asset to this hotel, who sorted out an error which central reservations had made. This was done so competently and with... More

Was this review helpful? Yes 1
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir/Madam, Thank you very much for taking the time to share your experience regarding your recent stay here on tripadvisor. I am sorry to hear that you have experienced some difficulties on your return journey from the airport. We do give all of our Park, stay and go package guest an information letter explaining where the free phone is... More

London/Lagos
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located right beside the Cardiff airport in a village called Rhoose and that might put off a lot of people thinking about airplane noise. But hold your horses. The place is actually as peaceful as can be. We stayed for a night while visiting Cardiff city center. Nice family room to sleep 4. The lady at front... More

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir, Thank you very much for taking the time to share your experience here on tripadvisor. Firstly I would like to apologies that you felt unwelcome when you tried to check in. Would it be at all possible if you could send me an e-mail to explain why she came across that way? Please send your e-mail to deputy@hiexcardiffairport.co.uk... More

London, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

I'm not sure how this hotel has such good reviews. It's conveniently located on the edge of the airport but this is all it's got going for it. After experiencing more 80 hotels over the past 3 months across the country this is by far the worst. - Breakfast is terrible. It starts at 4am and is clearly not replenished... More

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir, Thank you very much for sharing your comments here on tripadvisor. Would you please be so kind to get in touch with me under deputy@hiexcardiffairport.co.uk to discuss the issues you have experienced further. Thank you very much for your time. Kind Regards, Jessica Deputy GM More

plymouth england
Top Contributor
52 reviews 52 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

can't fault this place for a stay either prior or on your return from holiday/flight. nice and clean, friendly welcoming staff and excellent shuttle service to the airport which is only 5 minutes away. great nights sleep, superb value as we booked months in advance and we will use again.

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir, Thank you so much for your kind words and high scores and for sharing your experience here on tripadvisor. I am so glad that you have enjoyed your stay with us and that all facilities offered to you have been to your satisfaction. I am looking forward of welcoming you back in the future and I hope your... More

Hereford, United Kingdom
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 20, 2014

We stayed at this hotel for one night on 18 th October with my parents who were flying out of Cardiff early next morning. The hotel is spotlessly clean and is very welcoming. They have a good dinner menu which we ordered from, the portions were huge and the food really nice. Breakfast starts at 4 am and has plenty... More

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir/Madam, Thank you very much for taking the time to share your experience regarding your recent stay here on tripadvisor. Please be aware that I will go through your comments with the general manager to see if we can rearrange the seating in the bar and restaurant area. On an evening shift four members of staff are on duty... More

Pembrokeshire
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 20, 2014

Have stayed here a few times over the years, it is perfect if you are flying from Cardiff airport. Our room was fine but the hotel generally felt tired and in need of refurbishment. Very good friendly and helpful staff.

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Sir/Madam, Thank you very much for taking the time to share your experience regarding your recent stay here on tripadvisor. I am very glad that you have enjoyed your stay with us at that all facilities offered have been to your satisfaction. We are in the process of decorating all of our bedrooms so hopefully you will see the... More

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Additional Information about Holiday Inn Express Cardiff Airport

Address: Port Road, Rhoose CF62 3BT, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cardiff Airport 3*
Number of rooms: 109
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Also Known As:
Holiday Inn Express Cardiff Airport Hotel Rhoose
Holiday Inn Express Cardiff Airport Rhoose, Wales, UK

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