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Novotel Bilbao Exhibition Center

4.0 of 5 Rio Castanos, 2, 48903 Barakaldo, Spain
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Novotel Bilbao Exhibition Center
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Novotel Bilbao Exhibition Center
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 10, 2014

I’m not going to say this is a bad hotel – I’ve stayed in some bad hotels in the past and this is nothing like them – but I was very disappointed with certain aspects of the package. I don’t usually stay in 4-star hotels so I didn’t really know what to expect. I expected a Novotel to be better... More 

Was this review helpful? Yes 1
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

I would like to thank you for having taken the time to share your feedback with us and the tripadvisor community. We appreciate all the comments that we receive as we can improve our levels of service and standards First of all, I would like to than you for your comments regarding the attitude of our staff as well as... More 

Brisbane, Australia
Top Contributor
198 reviews 198 reviews
60 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed September 24, 2014

The rooms are open plan and sizable. As always Novotels can be counted on for Being clean and comfortable. The hotel has a good restaurant as well. On the down side the shower leaked and had a glass door which revisited being opened! The hotel has one lift which is crazy when used by Cosmos for tour groups. Staff are... More 

Was this review helpful? Yes 1
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback with us further to your recent stay in our hotel We value all guest's comments as they help us to keep on improving. Thanks for the positive comment regarding our staff and our restaurant. On the down side, please accept my apologies for the inconvenience caused by the problem... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2014

Stayed a few times in this hotel with my family - on all occasions got upgraded to family suites. Don't know if that's luck or my smiley face at the reception. We enjoy the location close to shopping areas and metro station. When renting a car managed to explore almost the whole Basque Country, Cantabria, Asturias as well as Biarritz... More 

Was this review helpful? Yes 1
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback with the tripadvisor community further to your recent stay at our hotel. I am glad to read that you have had several pleasant stay in our hotel as this indicates we live up to your expectations. As mentioned, we have a great location to explore the Basque Country as... More 

Rome, Italy
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 23, 2014

Stayed at the hotel for a week. I believe that I asked for help on pretty basic stuff probably 4 times during the week. Help received: 0 The note staff was friendly enough but unbelievably enough were not able (or willing?) to help with anything. Also we reserved a room for three persons but received one with a tin bed... More 

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for taking the time to give us your feedback further to your recent stay in our hotel. We value all our guest´s comments in order to keep on improving our level of service. I was surprised to read about the lack of help received by our staff members during your stay and I truly apologize for this fact.... More 

Travelers are raving about these Barakaldo hotels

Top Contributor
94 reviews 94 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed September 8, 2014

Could only stand one night at this Novotel. General facilities looked acceptable but the rooms were definitely worn down. Especially the carpets were dirty and in dire need of replacement. Rooms were smaller than expected. Front desk staff were helpful and breakfast was satisfactory.

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback further to your recent stay at our hotel. We value all guests comments as they help us to keep on improving our services and facilities. We appreciate your comment regarding our facilities and staff helpfulness as well as our breakfast. Regarding the conditions of the rooms I would like... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed September 7, 2014

A fairly standard novotel, friendly staff, great breakfast (although a bit expensive, children were free). It has a swimming pool which is nice when travelling with kids. The sleeping couch is good voor kids under 6 but definitely not suitable for older children (12 en 10), the width is 105 cm! Barakaldo has a nice area where you can experience... More 

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for taking the time to give us your feedback further to your recent stay in our hotel. We take all comments seriously as they give us an opportunity to keep on improving our standards. I thank you for appreciating our friendliness, breakfast and some of our facilities such as the swimming pool, parking and also the access to... More 

Buckingham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2014

Booked this hotel at the end of a stay in Spain, this was for the night before a ferry back to UK. Ideal location, close to ferry port on day of departure. Has a Metro station nearby which was ideal for a short trip into the City to see the sights including the Guggenheim. We used the trams in the... More 

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback with the rest of the Tripadvisor community. We value all the reviews as they help us to keep on improving our levels of services and standards We appreciate your comments regarding our facilities, breakfast and our bar service. Indeed, our restaurant opens at 7:30 pm but you can have... More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 28, 2014

Positives: Nice room with ac and room for 3. Good bathroom and shower. Nice pool though only sunny in pm Outlet shops in abundance Easy drive or metro to city centre Great breakfast although expensive Pleasant reception staff Good value Negatives Expensive parking when off street is available Slow inattentive bar staff...we gave up one eve and went back to... More 

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

We appreciate you taking the time to share your feedback with us and the rest of the Tripadvisor community further to your recent stay at our hotel. We need this type of comments to keep on improving our standard of services. I am happy to read that you valued positively some our facilities, location, breakfast and reception staff. Regarding the... More 

Saint Neots, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 28, 2014 via mobile

This will be the 4th time we have stayed at the hotel and the breakfast was up to the normal standard. My only faults with the hotel are as follows- 1) wifi not working from room 716 2) the windows seemed to open a little to much for my liking, we have a young family 3)the sliding door between the... More 

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you again for sharing your feedback further to both your stays during this summer into our hotel. We always appreciate the comments but it is even more satisfying to know that you are a repeat customer as that means you are happy with our hotel. We will look into the wifi problem in the room assigned as well as... More 

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Additional Information about Novotel Bilbao Exhibition Center

Address: Rio Castanos, 2, 48903 Barakaldo, Spain
Location: Spain > Basque Country > Vizcaya Province > Barakaldo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bilbao Exhibition Center 4*
Number of rooms: 203
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Also Known As:
Novotel Bilbao Exhibition Hotel Barakaldo
Accor Bilbao Barakaldo
Novotel Barakaldo
Barakaldo Novotel

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