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Novotel Bilbao Exhibition Center

GreenLeadersBronze level
Rio Castanos, 2, 48903 Barakaldo, Spain
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Best prices for: 1 room 1 guest
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Novotel Bilbao Exhibition Center
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Novotel Bilbao Exhibition Center
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438 reviews from our community

Traveler rating
    91
    195
    103
    38
    11
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228
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64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madrid, Spain
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 12, 2015

Travelled here on business and not a bad hotel. Rooms were big and clean and breakfast was decent (warm selection not so great). Location is a bit of a walk to the underground and not much around other than a few places to eat and shop. All in all a decent place to stay for a couple of nights.

Was this review helpful? Yes
GMNovotel5218, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for your comments further to your recent stay in our hotel as all the feedback received is used to improve on a daily basis, We appreciate your comments regarding our facilities and breakfast. Regarding our location, as mentioned we are in Barakaldo in a shopping and commercial area at about 1 km away from the metro station that... More 

Berkshire
Top Contributor
113 reviews 113 reviews
57 hotel reviews
177 helpful votes 177 helpful votes
3 of 5 stars Reviewed March 28, 2015

This hotel is quite basic. The rooms are more like that of an Ibis hotel, but if you're just staying for one or two nights to attend a concert or meeting at the nearby exhibition centre, then it is fine. The location, for our needs, was ideal. There are a few shops and eateries nearby so you don't have to... More 

Was this review helpful? Yes 4
GMNovotel5218, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your opinion further to your recent stay in our hotel. We value all our guest's comments as they help us improve our services on a daily basis. I was dissapointed to read that the layout of our rooms was not as expected however you appreciated our location next to the Bilbao... More 

Market Weston
Top Contributor
233 reviews 233 reviews
45 hotel reviews
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed January 10, 2015 via mobile

This hotel is in a great location for shopping, sightseeing or a visit to the exhibition centre as we did, planning for an event in the summer. It was fortunate to find a Novotel so close, as I had recently been given top tier of the membership reward programme for Accor Hotels by Amex Platinum. We are both Diamond Card... More 

Was this review helpful? Yes 4
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback further to your recent stay at our hotel as we am keep on improving in the future. We are happy to read that as a Platinum Member and frequent traveler you have awarded us a Top mark. Regarding our benefits dedicated to your Membership, it is with great pleasure... More 

Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 10, 2014

I’m not going to say this is a bad hotel – I’ve stayed in some bad hotels in the past and this is nothing like them – but I was very disappointed with certain aspects of the package. I don’t usually stay in 4-star hotels so I didn’t really know what to expect. I expected a Novotel to be better... More 

Was this review helpful? Yes 3
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

I would like to thank you for having taken the time to share your feedback with us and the tripadvisor community. We appreciate all the comments that we receive as we can improve our levels of service and standards First of all, I would like to than you for your comments regarding the attitude of our staff as well as... More 

Travelers are raving about these Barakaldo hotels

Brisbane, Australia
Top Contributor
228 reviews 228 reviews
64 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed September 24, 2014

The rooms are open plan and sizable. As always Novotels can be counted on for Being clean and comfortable. The hotel has a good restaurant as well. On the down side the shower leaked and had a glass door which revisited being opened! The hotel has one lift which is crazy when used by Cosmos for tour groups. Staff are... More 

Was this review helpful? Yes 1
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback with us further to your recent stay in our hotel We value all guest's comments as they help us to keep on improving. Thanks for the positive comment regarding our staff and our restaurant. On the down side, please accept my apologies for the inconvenience caused by the problem... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2014

Stayed a few times in this hotel with my family - on all occasions got upgraded to family suites. Don't know if that's luck or my smiley face at the reception. We enjoy the location close to shopping areas and metro station. When renting a car managed to explore almost the whole Basque Country, Cantabria, Asturias as well as Biarritz... More 

Was this review helpful? Yes 1
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback with the tripadvisor community further to your recent stay at our hotel. I am glad to read that you have had several pleasant stay in our hotel as this indicates we live up to your expectations. As mentioned, we have a great location to explore the Basque Country as... More 

Rome, Italy
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 23, 2014

Stayed at the hotel for a week. I believe that I asked for help on pretty basic stuff probably 4 times during the week. Help received: 0 The note staff was friendly enough but unbelievably enough were not able (or willing?) to help with anything. Also we reserved a room for three persons but received one with a tin bed... More 

Was this review helpful? Yes 1
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for taking the time to give us your feedback further to your recent stay in our hotel. We value all our guest´s comments in order to keep on improving our level of service. I was surprised to read about the lack of help received by our staff members during your stay and I truly apologize for this fact.... More 

Top Contributor
111 reviews 111 reviews
34 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed September 8, 2014

Could only stand one night at this Novotel. General facilities looked acceptable but the rooms were definitely worn down. Especially the carpets were dirty and in dire need of replacement. Rooms were smaller than expected. Front desk staff were helpful and breakfast was satisfactory.

Was this review helpful? Yes
NovBio, Director General at Novotel Bilbao Exhibition Center, responded to this review

Thank you for having taken the time to share your feedback further to your recent stay at our hotel. We value all guests comments as they help us to keep on improving our services and facilities. We appreciate your comment regarding our facilities and staff helpfulness as well as our breakfast. Regarding the conditions of the rooms I would like... More 

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