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Palacio de Luces - Relais & Chateaux

#1 of 1 Hotels in Luces
Certificate of Excellence
Ctra AS - 257 s/n, 33328 Luces, Colunga, Spain
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Palacio de Luces - Relais & Chateaux
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111 Reviews from our TripAdvisor Community

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Traveler rating
    76
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    5
    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (111)
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    (18)
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    (47)
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    (32)
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    (14)
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London
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Palacio de Luces has everything to succeed: location, good food and good infrastructure. Problem: service is absolutely HORRIBLE. We stayed for 2 nights as a big family group of adults. On the first night, we decided to have dinner in the hotel's restaurant. There was a wedding that had just finished, yet nothing excuses the absolutely horrid service we received.... More 

Was this review helpful? Yes 2
Cheshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I together with her father stayed for three nights in this delightful hotel. The two suites we occupied in the original building were spacious and well appointed. The staff were very efficient and extremely helpful, some of whom spoke excellent English. We were greeted on arrival by the general manager and were made to feel very welcome... More 

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London, United Kingdom
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed June 6, 2015

This is by far the worst Relais et Chateaux hotel I've stayed in. 1st the positives; the junior hotel staff are warm and accommodating. The place is clean and generally well appointed. Now the negatives: 1/ The air conditioning in the room was ineffective - my complaint received no action. 2/ The buffet breafast choice and quality was diabolical- coffee... More 

Was this review helpful? Yes 1
DoloresBlanco, Gerente at Palacio de Luces - Relais & Chateaux, responded to this review

Thank you for your review, It helps us to improve. We are very sorry for all setbacks and we hope that your next stay will be more satisfactory. As we informed you, we suffer a breakdown with the air conditioning and It was impossible to resolve inmediately. According with the dinner other guest express us his satisfaction with the same... More 

Cardiff
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 2, 2015

We had been meandering towards Santander and stumbled across this near the Asturian coast just half an hour from the UK ferry. Very quiet, spacious and clean attentive staff who seemed to multitask but perhaps there was only two of them. Clean rooms, rural views, gym, sauna and pool for free. Outstanding cuisine from a chef who really cared. Wifi... More 

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DoloresBlanco, Gerente at Palacio de Luces - Relais & Chateaux, responded to this review

Thank you for your review, we try to serve our customers with care and detail. More 

Zurich, Switzerland
Level Contributor
201 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed September 18, 2014

A bright newly renovated hotel based loosely on the ruins of a 16th Century property. We had a junior suite with a view towards a benign Bay of Biscay. TV only in SPanish but otherwise the room was great. The common parts are also well designed and there is an indoor pool, sauna and so on all included as was... More 

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RicardoSilvestre, Director General at Palacio de Luces - Relais & Chateaux, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. I would like to say that we have several TV... More 

Southampton, United Kingdom
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 18, 2014

Unlike some 5 star hotels in Europe,this a modern, well run, 5 star establishment with very friendly efficient staff, but be warned, it has 5 star prices to match. We had a very pleasant ground floor room with a private terrace garden as requested , pity it was only sunny first thing in the morning. As we arrived late morning... More 

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RicardoSilvestre, Director General at Palacio de Luces - Relais & Chateaux, responded to this review

Dear Guest, Thank you for the kind words. We’re very happy to read that you really enjoyed your time with us and that you particularly enjoyed our amazing staff. Appreciate very much your valuable restaurant observations and these have been addressed with our Chef. The restaurant has a schedule opening for dinner starting at 20.30 hrs, but any hotel guest... More 

W.Sussex
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 6, 2014

We stayed here for two nights in June this year having booked a round trip to Santander through Brittany Ferries. The hotel is very modern, clean and located near the attractive town of Lastres. The staff appeared friendly and as one would expect, efficient. The restaurant and breakfast rooms have the most magnificent views towards the Picos de Europa. The... More 

Was this review helpful? Yes 2
RicardoSilvestre, Director General at Palacio de Luces - Relais & Chateaux, responded to this review

Dear Guest, Thank you for your comments on your recent stay at Palacio de Luces. We are pleased that you enjoyed the location of the hotel and the views from the restaurant and breakfast room. Thank you again for taking the time to comment on your recent stay, and we look forward to the pleasure of welcoming you back at... More 

Devon
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 20, 2014

A modern hotel on the site of an historic property with a few of the old walls retained as features. We were made to feel very welcome on arrival - Emilio was a particular star regarding this! We had connecting junior suites which were larger than expected, very clean and comfortably furnished. We had rooms 38 and 40 both of... More 

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RicardoSilvestre, Director General at Palacio de Luces - Relais & Chateaux, responded to this review

Dear Guest, Thank you for choosing to stay with us on your visit to Asturias. I am happy to read that you enjoyed the hotel, as well as the caring and authentic service of our teams with a special mention to Emilio. We all hope to have the pleasure of welcoming you back in a near future. Yours sincerely, Ricardo... More 

Brussels, Belgium
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 4, 2014

Of course normally an oasis is in the desert, which is obviously how I would describe the Asturias region of Spain. On the contrary, it is an ocean of luscious green (no wonder it is called the Costa Verde). And the beaches are incredibly varied in size and context but always beautiful, unspoilt and scrupulously clean. Palacio de Luces is... More 

Was this review helpful? Yes 1
RicardoSilvestre, Director General at Palacio de Luces - Relais & Chateaux, responded to this review

Dear Guest, Thank you for choosing to stay at Palacio de Luces and for taking the time to post your review. Glad you enjoyed your stay and dining experience. Your comments and review are very much appreciated and I will pass them on to the rest of the team. I hope to welcome you back to Palacio de Luces in... More 

Waterlooville, United Kingdom
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 30, 2014

I have always found Relais & Chateaux hotels are of a high standard and the Hotel Palacio de Luces was no exception. It is beautifully situated in the country and has amazing views of the countryside particularly from the breakfast room. It is a modern clean hotel and only a short distance from the little town of Lastres. A car... More 

Was this review helpful? Yes
RicardoSilvestre, Director General at Palacio de Luces - Relais & Chateaux, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at Palacio... More 

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