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All 8 Sri Kembangan hotels

Palace of the Golden Horses

4.0 of 5 Hotel   |   Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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A recent review
5 of 5 stars reviewed 1 week ago
Pwaller Hobart, Australia
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319 people have reviewed this hotel

Traveler rating
    95
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    68
    44
    42
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86
88
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68
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Without doubt the worst hotel I have stayed in!! Old, dilapidated, everywhere smells of dampness (we bought air freshness to reduce the smell but didn't really work), poor facilities (the gym and restaurants are a disgrace to the hospitality industry). It is next to a stagnant lake so is plagued with mosquitoes, my wife got badly bitten even with mosquito... More

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Greetings from Palace of the Golden Horses! Thank you for taking the time to provide your value feedback. Nevertheless Our sincere apologies for the shortcomings on our service standards. Your value comments have been shared with our respective department heads to look into the matter seriously. We apologized on the mosquitoes issue and will address this issue with the pest... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I had a 3d2n free stay at this so call 5star which I found out are still inadequate. I had been to the same replica in Suncity South Africa which is many time better. Firstly by reaching the main entrance there are no grandeur rather like a big majestic mansion. I assume that this hotel had copied the concept which... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation. Rest assured, this is not standard of service that the hotel is renowned... More

Hobart, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When we pulled up at this hotel we felt that we must have been at the wrong place. Surely this was the kind of place that heads of state stay at! Later we found that this was indeed the case! The lobby was beautiful and the staff very attentive and looked after us very well. Everything had the horse theme... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. We are delighted that your experience during your stay with us at the Palace Of... More

HK
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This was once a very grand and luxurious hotel visited by many famous celebrities from around the world. It is now badly in need of refurbishing and renovation. Room is spacious and the gardens and facilities are nice. Hotel staff are courteous and the hotel provides a shuttle service to KLCC and the Mines. The hotel is located next to... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More

Sunderland, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 7 nights in early March courtesy of a very cheap deal through our membership of Odyssey. It is certainly a very striking hotel on first impression, built on a grand scale and with horse insignia and emblems just about everywhere you look, including the floors and ceilings! So, if you have a phobia about horses pass... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies in relation to the experience you received during your recent stay. I appreciate you taking the time to share your experience and am very sorry that the services rendered and facilities not up to the expectation. Rest assured, this is not standard of service... More

London
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our stay was perfectly fine but the hotel is not 5*. On arrival after a long,hot & tiring journey we were looking forward to using the pool - no pool. It was out of commission for the week we were there & have to say did not see anyone working on it. The hotel is "tired" & is in need... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My parent stayed here last month from Japan. They not very good in english conversation plus quit old couple. What I want to say is, thank you very much to Palace Of The Golden horses for kind assist my parents there. For most, my dad really appreciate one of ladies at concierge counter that fulfill my dad wish to play... More

Was this review helpful? Yes 2
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on recent stay of your parents with us. We are delighted that the experience while your parents stay with us at the Palace Of The Golden Horses had lived up to your expectations. I personally would like to thank you for your comments... More

Kota Kinabalu, Malaysia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 12, 2014

went there for a business trip earlier this month. It's a nice building and the rooms are quite comfortable, but the service is definitely not up to standard. the counter took ages to check in, and we were expected to find our own way to breakfast in the morning. the counter staff never mentioned a single word on where the... More

Was this review helpful? Yes 2
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost we thank you for taking the time to provide your value feedback on your recent stay here with us. Our sincere apologies for the shortcomings on our service standards and the inconvenience caused. Your value comments have been shared with our department heads to look into the matter seriously.... More

Singapore, Singapore
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 4, 2014

This Hotel does not live up to the impressive name. Dissatisfied of services, facilities and food quality started the minute we arrive at the hotel. Air conditions in the room was giving problems the minute we arrived into room. Bathroom was leaking not enough ammenities given in the bathroom upon checking in. Room reservation was for 2 persons, was given... More

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More

Surat, India
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 1, 2014

We stayed at the Palace of the Golden Horses last week during a three day trip to Kuala Lumpur. It's a bit far from town, but a wonderful place to stay. We reached early in the morning, after traveling the whole night, and they gave us a room immediately, several hours before their check in time. No, they didn't actually... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations. I personally would like to thank you for your comments for us... More

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Additional Information about Palace of the Golden Horses

Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Of The Golden Horses Hotel
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor
Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 hotels in Sri Kembangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace of the Golden Horses 4*
Reservation Options:
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