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Palace of the Golden Horses

Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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Ranked #1 of 9 Hotels in Sri Kembangan
A recent review
3 of 5 stars reviewed 5 days ago
Yew Mun S
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435 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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    (435)
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    (90)
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Kota Bharu, Malaysia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed yesterday NEW

Before I start, some may doubt my comments here, but do reads my other reviews especially the latest two that I stayed just a week ago from this one, Evergreen Laurel Penang - 5 Star, and Belum Rain Forest Resort - 4 Star. Plus, the experience in organizing large group conference. Please beg your pardon if you find them straight... More 

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The World worst service ever. I can't imagine everything is slow. I called for several things and yet still two days to serve. I asked for luggage carry before the checkout, they are also too slow. Watch out for the Mosquitos since there is lake in front of the hotel. It's big hotel, but you will find Mosquitos in your... More 

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Travelers are raving about these Sri Kembangan hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed there for two nights with complements from The Palace Vacation Club. The voucher is only for room only. Therefore I am unable to comment on the breakfast. However I paid for my dinner on 1st night at the hotel's Chinese Restaurant where I ordered fried rice and rice noodle. The dishes were good and unique. I would recommend... More 

Was this review helpful? Yes
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This place needs to just give up and close its doors. Many times during our 5 day stay I thought maybe it had closed, just nobody had told us. Many of the workers and staff are wonderful and try very hard. But sadly, they have nothing to work with. Poor management and lack of alternatives tie there hands. Each day... More 

Was this review helpful? Yes 2
Singapore, Singapore
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The exterior of the hotel is so huge and majestic. Exterior is well maintained. It seemed like you're in a palace. However, I'm a bit disappointed of the room. The carpet needed to be replaced. Bed is not comfy at all, pillows were too soft. We tried to figure out the light switches as we couldnt find them on the... More 

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PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for sharing your comments following your recent stay at our hotel. I appreciate your comments about the maintenance of the rooms and we have already commenced our annual maintenance program along with some additional improvements in the rooms which i am confident will address guests concerns. In regards... More 

2 of 5 stars Reviewed 1 week ago

I think enough things have already been said about this peculiar Palace of Crazy Horses. All the reviews I have read proved true, and needless to repeat. However it all boils down to ONE major problem. The hotel lacks management. Some of the staff are wonderful service minded people, but they lack training and instructions as well as means of... More 

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PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay with us. We believe that it is only through guest feedback that we are able to continue to improve on our service and facilities. At the same time, we would like to extend our sincere apologies for the... More 

India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is situated far away from the Kuala lumpur city centre, the most happening area of the city.The property is huge,beautiful and very well maintained. It has a big, very nice swimming pool,well equipped gym and lots of greenary. Food is very costly and since it is in a almost deserted locality so no food joint or restaurants are... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for staying with us at Palace of the Golden Horses and your value feedback. We have taken immediate actions from your comments and rest assures the comments on the room and services was improved. We look forward to welcome your next trip to Palace of the Golden Horses.... More 

Perth, Australia
2 reviews
2 of 5 stars Reviewed 1 week ago

The hotel sits on very impressive premises. The view of the lake and the ride on it is good. Nothing more to write home about. We chose the ministers suite. Unfortunately there were no phone lines or Internet for the duration of our stay. The air conditioner was blowing full out at 15 degrees , barely making the room comfortable... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for choosing Palace of the Golden Horses as your prefer hotel. It was our pleasure to you as our guest and we appreciate your constructive feedback on your recent stay. We would firstly like to extend our sincere apologies for the inconvenience and disappointment you had. We take... More 

Laguna Niguel, California
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was beautiful and a palace like as the name implies. The room and the bathroom were both very roomy and elegant. The bed was most comgortable bed I have ever slept on. The free breakfast buffet was so delicious and had food for all tastes. I will go again if I visit Kualam Lampur. We took advantage of... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our services and hotel. Your positive encouragement would definitely spur our team into greater heights. We greatly appreciate your support and look forward to your return hopefully sometimes soon. Best regards, Eusebius Samm More 

Geelong, Australia
1 review
5 of 5 stars Reviewed 5 weeks ago

Hello. Our stay at The Palace was Simply awesome. Above average service, the most beautiful food in the restaurant. A terrific pool with two water slides, breathtaking surrounds and a lovely huge 1 bed room room with complimentary breakfast, amazing

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for sharing your review and I am very pleased to read that, overall, you have enjoyed your stay. We do hope to see you back again soon!. Thank you for staying at the Palace of the Golden Horses. Best regards, Eusebius Samm More 

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Room/suite (51)
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Hotel & grounds (122)
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Pool/beach area (30)
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Dining (15)
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Business center/function rooms (1)
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Other (77)
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