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Palace of the Golden Horses

Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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Best prices for: 1 room 1 guest
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Ranked #1 of 9 Hotels in Sri Kembangan
A recent review
5 of 5 stars reviewed 3 days ago
majic5 Geelong, Australia
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426 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Geelong, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hello. Our stay at The Palace was Simply awesome. Above average service, the most beautiful food in the restaurant. A terrific pool with two water slides, breathtaking surrounds and a lovely huge 1 bed room room with complimentary breakfast, amazing

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Kuala Lumpur, Kuala Lumpur, Malaysia
Level Contributor
5 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

We recently had the opportunity to experience the stay at Palace of Golden Horses at Mines. It was indeed an unforgettable trip for us. The room was not in order as many lightings and were not in working order. The water heater takes about half an hour to be warm and the place has a weird smell which was so... More 

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Travelers are raving about these Sri Kembangan hotels

Bishopsbourne, Tasmania, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have just finished a week here using our Interval points. The place was opened in 1998 but I would say, no maintenance since then. The staff ( there are lots of them) are very nice and helpful but basically a lot of things don't work. The television, the safe, the lifts ( on occasions) so I would say only... More 

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PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for... More 

Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this place with my wife and two grown up sons as we were exploring Malaysia as that was our first trip about ten years ago but visited it again later last year as I was quite fascinated by this place especially the ambience and the decor and the very concept of this place and found my trip again there... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our services and the hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometimes soon. Best regards Eusebius Samm Senior General Manager More 

Kajang, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We came in quite late, around 4pm. But, the rooms were not ready and we had to wait another 1 hour for check-in. We had to walk quite a distance to our rooms and when we were there, the keys could not be used so had to walked back to the lobby to change the keys. Apparently, the staff wasn't... More 

Was this review helpful? Yes 1
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the... More 

Haslemere, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The entrance is grand and opulent. The grounds are well kept and the resort has a very relaxing feel about it. That's where it ends I'm afraid! The room was large and spacious ... but the furniture is dated and looking tired. The bed was comfortable and the shower was good, although the temperature did fluctuate slightly and the shower... More 

Was this review helpful? Yes 2
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses First and foremost, please accepts my sincere apologies in relation to the experience you received during your recent stay. I appreciate you taking the time to share your experience and am very sorry that we were not able to provide you with the quality of services you deserve. Rest assured,... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am really disappointed from the hotel. The hotel is very old. The furniture is also very old and very used. The hotel rooms looks like we are in the oldest century. The hotel facilities are very poor. The hotel breakfast is not up to mark. Furthermore, the money against value is not attracting at all. The place of the... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences that you have experienced. Once again,... More 

Surat, India
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Satyed at this hotel from 29th of May to 3rd of June 2015 with Family. Had already booked one unit through RCI one year earlier and got 3 other rooms booked through Royal Resorts which has tie up with the Palace Vacation Club (PVC). The check-in was very easy because I had already talked with the PVC check in person... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for... More 

San Antonio, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

The Palace of the Golden Horses was the most beautiful hotel we have ever stayed in anywhere in the whole world! It did make me feel like a princess from the magnificent curb appeal to the beautiful appointments inside to the Golden Horses slippers we got to keep. I will recommend it to everyone!

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Eusebius Samm Senior General Manager More 

1 review
4 of 5 stars Reviewed May 27, 2015

Their staff were nice , friendly. Room was luxury and comfortable, but their facility was outdated . Their hotel like a palace , horses decoration everywhere. They have a boat or car to send you to the mines shopping centre, it is easy to go shopping.

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Francis Alberto Resident Manager. More 

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