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All 8 Sri Kembangan hotels

Palace of the Golden Horses

4.0 of 5 Hotel   |   Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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Ranked #1 of 8 Hotels in Sri Kembangan
A recent review
5 of 5 stars reviewed 2 days ago
Cheok_ML Melaka, Melaka, Malaysia
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354 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed yesterday NEW

It all started on a poor footing. We booked a 'lake-view' room. But was given a normal room. I probably wouldn't have notice anyway if not for my family pointing out to me that there is a price difference + the noisy road out the window. It would probably have been ok if we were told that there's no lake-view... More

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Melaka, Melaka, Malaysia
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Initially we had problems with the availability of rooms for conference participants' but it was resolved pretty quickly and efficiently by the front office manager if I'm not wrong. I did not catch his name. front liners like Eswaran also managed to attend to us professionally despite the initial heat. Throughout the conference, their staff were always around asking if... More

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations. I personally would like to thank you for your comments for us... More

Adelaide, Australia
Top Contributor
51 reviews 51 reviews
32 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

From the freeway, the hotel looks grand. I was told this is a 6 star hotel ... I disagree. Yes there is opulence and grandeur, but to extreme. About 50 years ago when it was built this hotel might have been special, but it is now a dated example of excess. The horses theme becomes overdone after a while and... More

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost we thank you for taking the time to provide your value feedback on your recent stay here with us. Our sincere apologies for the shortcomings on our service standards and the inconvenience caused. Your value comments have been shared with our respective department heads to look into the matter... More

Travelers are raving about these Sri Kembangan hotels

Johor Bahru, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

The decor is superb, the food is great and the porter and dining staff are well-trained. You can see pictures of royals n celebs who have stayed there before.Great view of the lake and the room is spacious. Everything else? Read on Had Wifi problems (went to front desk for help twice, guy didn't even look at me and brushed... More

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences that you have experienced during your stay especially... More

Darjeeling, India
1 review
5 of 5 stars Reviewed 2 weeks ago

A real palace to see and enjoy the luxuries, Huge lobby, Great Food and lovely ambience, love to go there again, The Palace is huge and the food offered is great. Try the Japanese restaurant and the coffee shop, The stone work is excellent.

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greeting from Palace of the Golden Horses! Thank you for the compliments about our foods and your stay with us. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best Regards, Francis Alberto Resident Manager. More

dubai
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is just the perfect place for a nice,relaxing and completely tension free holidays.it has got everything and the staff is also extremely cooperative and kind. they are always ready to help. the hotel also provides free shuttle service to the mines resort(the shopping mall) there is also another way to get to the mines resort that is through the... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations. I personally would like to thank you for your comments for us... More

Madinah
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was nice and clean and the swimming pool was great also the view and the garden was very nice It was amazing stay for 2 nights The breakfast was not too bad. But I think it needs maintenance to be 5 star hotel

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we noted your feedback about the area for improvement on maintenance... More

Perth, Australia
Top Contributor
70 reviews 70 reviews
46 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Truly a palace. Very impressive entry with golden horses on the lawn. Tall columns and a high domed ceiling, inlaid marble floors, lovely furniture. Most of the staff were very professional, courteous and friendly. Our spacious room was delightful with a super comfortable bed, all mod cons, lovely marble bathroom with shampoo, etc in small bottles with horses head lids,... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greeting from Palace of the Golden Horses! It was our pleasure to have you as our guest and we appreciate your constructive feedback on your recent stay. We would like to extend our sincere apologies for the inconvenience and disappointment that you had especially services at the restaurant. We take pride in creating memorable hotel experiences for our guests... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel requires refurbishment the main reception area was fine but other areas were tatty and didn't feel as clean as they should. My room also had problems with biting insects. I would not recommend this hotel to friends and won't be returning.

Was this review helpful? Yes 2
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to the expectation. Rest assured, this is not standard of service that the hotel is renowned... More

Seremban, Malaysia
Contributor
20 reviews 20 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 11, 2014

The hotel has undergone some much needed refurbishment and all the better for it. The hotel complex is huge which is reflected in the lobby, facilities and rooms. Unfortunately we found the air-conditioning to be below par. The event rooms were not cold enough and the bedrooms were quite warm especially at night and early morning, even when set to... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we noted your feedback about the areas for improvement on air... More

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Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palace of the Golden Horses 4*
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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