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Palace of the Golden Horses

Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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1 room 1 guest
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441 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (441)
  • Mar-May only
    (90)
  • Jun-Aug only
    (117)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (110)
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High Wycombe, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We were really concerned about staying at this hotel due to reading some of the reviews but they don't match up. We arrived at the hotel and the staff were really friendly. The rooms were very spacious, clean and well equipped (TV, fridge and safe). The beds were comfy. We were also happy as we were concerned that we may... More 

Was this review helpful? Yes
Kuching, Malaysia
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 1 week ago

I heard so much about this hotel before this & it was way below my expectations. The air conditioning not working properly, the bulbs were blown out, no hand & face towels. Mosquitoes buzzing around the room. The carpet was smelly & dirty. The bed & pillows were not comfortable. Hardly slept well because it was hot. The breakfast spread... More 

Was this review helpful? Yes 2

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KL
Level Contributor
165 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked a room for 2 days for one of my overseas staff for meetings at our office just 1km from the hotel. The said colleague asked me not to book at this hotel in the future. As there are not many hotels nearby and hotels in the city centre are about 15-20km away, and would result in additional expenses,... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

As a Marketing Coordinator, i have done many research on options to held our company open house buffet lunch. So we have decided on Palace of the Golden Horses due to the out standing review and pass experiences. The environment is very beautiful and the staff are friendly and kind. The Sales person is very helpful, she help me to... More 

Was this review helpful? Yes 2
Vancouver, Canada
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Like a number of places in Malaysia, this hotel was once a five star hotel, but that was many years ago. During our stay, the staff seemed unable to cope with the number of guests. I would describe them as friendly but not overly competent.The telephone and wine refrigerator in our room were both not functioning. The Internet was also... More 

Was this review helpful? Yes 3
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from the Palace of the Golden Horses! Thank you for your review on TripAdvisor. We always look forward to our guests feedback on positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I apologise for your unfortunate experience with the service.... More 

Kota Bharu, Malaysia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Before I start, some may doubt my comments here, but do reads my other reviews especially the latest two that I stayed just a week ago from this one, Evergreen Laurel Penang - 5 Star, and Belum Rain Forest Resort - 4 Star. Plus, the experience in organizing large group conference. Please beg your pardon if you find them straight... More 

Was this review helpful? Yes 2
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The World worst service ever. I can't imagine everything is slow. I called for several things and yet still two days to serve. I asked for luggage carry before the checkout, they are also too slow. Watch out for the Mosquitos since there is lake in front of the hotel. It's big hotel, but you will find Mosquitos in your... More 

Was this review helpful? Yes 2
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to share your comments on this forum following your stay at our hotel. We always look forward to our guests feedback on positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed there for two nights with complements from The Palace Vacation Club. The voucher is only for room only. Therefore I am unable to comment on the breakfast. However I paid for my dinner on 1st night at the hotel's Chinese Restaurant where I ordered fried rice and rice noodle. The dishes were good and unique. I would recommend... More 

Was this review helpful? Yes
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay with us. At the same time, we would like to extend our sincere apologies for the inconveniences that you have experienced. Once again thank you for your feedback and I trust we will have the opportunity to welcome... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place needs to just give up and close its doors. Many times during our 5 day stay I thought maybe it had closed, just nobody had told us. Many of the workers and staff are wonderful and try very hard. But sadly, they have nothing to work with. Poor management and lack of alternatives tie there hands. Each day... More 

Was this review helpful? Yes 5
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept our sincere apologies for the unpleasant experience during your stay recently. We appreciate that you had taken the time to share your experience and provide feedback during your stay and am sorry that the service rendered were not up to expectation. We believe that it... More 

Singapore, Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The exterior of the hotel is so huge and majestic. Exterior is well maintained. It seemed like you're in a palace. However, I'm a bit disappointed of the room. The carpet needed to be replaced. Bed is not comfy at all, pillows were too soft. We tried to figure out the light switches as we couldnt find them on the... More 

Was this review helpful? Yes 2
PGHMines, General Manager at Palace of the Golden Horses, responded to this review

Dear Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for sharing your comments following your recent stay at our hotel. I appreciate your comments about the maintenance of the rooms and we have already commenced our annual maintenance program along with some additional improvements in the rooms which i am confident will address guests concerns. In regards... More 

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Hotel & grounds (122)
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