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Palace of the Golden Horses

Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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A recent review
3 of 5 stars reviewed 1 week ago
ekeat79 George Town, Malaysia
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396 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (396)
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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars NEW

Just checked in with my pregnant wife and 1 year old baby boy and was treated to the worst service ever from a so called 5 star hotel. Was told to wait 10 mins for my room which wasn't clean. Ten minutes later I was told to wait a further 30 minuted. Later they said that if I wanted a... More 

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George Town, Malaysia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I got a complimentary stay at this hotel via its Palace Vacation Club. I must admit that I was initially excited to have the chance to stay at what was supposedly the first 6-star hotel in Malaysia. Well, from its location as well as the overall outlook of the hotel building and its reception area, the hotel does look extremely... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. In another note, building maintenance works is on progress where you can experience the new... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is huge and impressive at first glance. Room is oddly charming - you might go 'what's up with all these horses' and crook an eyebrow the first time you go in, then you forget about it. Rooms are a good size, very large and spacious especially for the price. Bed was comfortable enough, but pillows a bit flat. Bathroom... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation. Rest assured, this is not standard of service that the hotel is renowned... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We found this via Odyssey & Palace Vacation Club and stayed in a deluxe king room on 2nd floor. First impression was "Wow" then there were a few minor issues: toilet paper 2nd roll was not replenished and 1st ran out on 2nd day; shower tiles were very chipped; WiFi was unreliable and general paintwork needed refreshment in hallways. This... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Dear Mr. Chris, Warmest Greeting from Palace of the Golden Horses! Thank you for sharing your points and hope you have had an enjoyable stay. At the same time, we have taken note your feedback about the areas for improvements especially the room maintenance and WIFI issue which we will definitely address with our team. We look forward to showing... More 

Labuan Island, Malaysia
Top Contributor
134 reviews 134 reviews
45 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is huge, popular venue for meetings and family days. It is quite an old hotel but quit well maintained. The hotel theme like the name indicates is horse so you will find many decorations from painting to statues related to horses. Many dignitaries have been here. The swimming pool though is quite small for such a big hotel.... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to write a review regarding your stay at the Palace of the Golden Horses. We appreciate your positive comment about overall stay experience. Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses. Best... More 

Silver Spring, Maryland
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If I could give this hotel a review of 3.5, I would. It's not quite a 4, but a little better than a 3. I'll list both the pros and the cons: Pros: - AMAZING architecture. The hotel's structure is beautiful from the inside and outside. Very luxurious at a glimpse. - Location. Located near the highway and there is... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we have taken your feedback constructively for improvement which we will... More 

Mumbai (Bombay), India
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The location of the hotel is good and the property expansive specially with surrounding water. However, once you enter the property there is an overbearing presence of all types of Horses--(in wood, metal, ceramic or painting and God knows what else)begining with the forecourt, entrance lobby, the foyer, beneath, above and all sides of the staircases which take you either... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for sharing your points and we have taken note your feedback about the areas for improvements which we will definitely address with our team. At the same time, I have shared this feedback with the department concern to place corrective measures working with our Training Department. We look forward to... More 

Kuala Lumpur, Malaysia
Top Contributor
66 reviews 66 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 19, 2015

This was the second time that we have stayed at this hotel. It is quite a distance from anywhere except that you can take a boat ride to a nearby shopping mall and the boat actually arrives inside the mall. The building is very majestic and very grand. Breakfast was very complete and particularly good. We asked for a room... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for sharing your points and hope you have had an enjoyable stay. We have noted your feedback about the area for improvement on mosquitoes issue which we will definitely address with our team. We look forward to showing you improved service on your next visit. Our team look forward to... More 

Malaysia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

This hotel has nice architecture, categorized as 5-star but not really its staff & foods. I found 2 indian ladies in the front desk as unfriendly & unapproachable. And the way they processed the check-in was like that of a trainee. I was given a wrong room card that we could not accessed the lift going up to our room... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for staying with us your feedback and please allow me to offer you my personal apologies for all the unpleasant experience you have endured during your stay. I have read all the valuable detailed feedback you have provided for our continuous improvement and processes and I would agree that we... More 

Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed January 16, 2015

Please do not no, never come to this hotel.The staff is horrible!!One lady at the dining place refused to give us her card to work the lift!!!After we complained the service went from bad to worse!!!I hate this hotel!!how ever good the reveiws may be it is just horrible!!!The wifi is slow and the list just goes on and on!!I... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accepts my sincere apologies in relation to the experience you received during your recent stay. I appreciate you taking the time to share your experience and am very sorry that we were not able to provide you with the quality of services you deserve. Rest assured, this is... More 

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Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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