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Palace of the Golden Horses

Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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Ranked #1 of 9 Hotels in Sri Kembangan
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418 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Antonio, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

The Palace of the Golden Horses was the most beautiful hotel we have ever stayed in anywhere in the whole world! It did make me feel like a princess from the magnificent curb appeal to the beautiful appointments inside to the Golden Horses slippers we got to keep. I will recommend it to everyone!

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Their staff were nice , friendly. Room was luxury and comfortable, but their facility was outdated . Their hotel like a palace , horses decoration everywhere. They have a boat or car to send you to the mines shopping centre, it is easy to go shopping.

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Francis Alberto Resident Manager. More 

Hatfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

It's a huge place indeed, elegant and grand. I stayed with my mother for a few days in one of the Deluxe Room, liked it, just that it's a little bit old inside. Staffs are friendly, that's for sure, and services were fast and good. Our room's bathtub drain had problems and the technician came and helped us out while... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The lobby is huge and grand, really makes you feel like you're in a royal palace. The front desk staff were friendly and helpful. Rooms are huge and grand, beds are comfortable and the toilets are huge too. My room had balcony that faced the main road and the view was amazing. This hotel located at Sri Kembangan is about... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our... More 

Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is really a palace. The rooms are huge and the lawns are beautiful. If one wants serenity, you must stay here. The golden horses in front of the main entrance makes it gigantic. Your morning will start with a clean sky, no pollution around and bird's chirping - an amazing experience. The food is mostly local. During weekends, if... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to write a review regarding your recent stay at the Palace of the Golden Horses. We appreciate your positive comment about overall stay experience. Thanks for sharing your feedback regard on the rooms and the cleanliness. We look forward to welcoming you back in the near... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

nice trip, thanks, i will come back nice time, bring my family and friend as well. nice trip, thanks, i will come back nice time, bring my family and friend as well. nice trip, thanks, i will come back nice time, bring my family and friend as well. nice trip, thanks, i will come back nice time, bring my family... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest greeting from Palace of the Golden Horses! Thank you for your very encouraging feedback. Happy to know your experience with us was a memorable one. Hence, we hope you would visit again soon. Looking forward then in welcoming you back. Best regards, Francis Alberto Resident Manager More 

Pondicherry, Pondicherry, India
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Was staying at this place from 1st of May 2015 to 4th of May 2015. Booked it through RCI. I strongly suggest DO NOT book through RCI any resort. This particular resort is in a bad location and not very customer friendly. Courtesy has not meaning here, that too if you book through a Club or RCI. You get second... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience when you stayed here recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation. Rest assured, this is not standard of service that the hotel is... More 

Travelers are raving about these Sri Kembangan hotels

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is grand, and its overall impression is that of luxury, although it is not immaculately maintained. There is a children's play area near the swimming pool and organic garden, but there is no lighting when we visited it in the evening. The room is good and comfortable, just that the air-conditioning was a bit too cold even though... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking time to rate us with your valuable feedback and we are delighted that you have enjoyed your stay with us. At the same time, we have taken note your comment for our further improvement. The team works hard to deliver a memorable experience and I am glad that... More 

Snohomish, Washington
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Despite previously posted complaints, this is a lovely hotel: marble everywhere, grand staircases, beautiful grounds and an oasis from the big city. Sure, it's almost 20 years old and could use a bit of maintenance, but it's extremely clean, the beds are super comfortable, the rooms are spacious and the staff are very polite and helpful. The food was excellent... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking time to rate us with your valuable feedback and we are delighted that you have enjoyed your stay with us. At the same time, we have taken note your comment for our further improvement. The team works hard to deliver a memorable experience and I am glad that... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The overall property at the Palace of Golden horses is okay , there does appear to be some inconsistency with the Aircon as one room was freezing at 24 deg and the other was sweating at 19deg .....staff were courteous and helpfull .... The restuarant menu was limited and the property though appeared grande from the exterior was pretty dated... More 

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest greeting from Palace of the Golden Horses! It was our pleasure to have you as our guest and we appreciate your constructive feedback on your recent stay. We would like to extend our sincere apologies for the inconvenience and disappointment you had especially on consistency of air cond and food choices. We take pride in creating memorable hotel experiences... More 

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