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All 9 Sri Kembangan hotels

Palace of the Golden Horses

4.0 of 5 Hotel   |   Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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Ranked #1 of 9 Hotels in Sri Kembangan
A recent review
3 of 5 stars reviewed 2 weeks ago
IrvinYap Kuala Lumpur, Malaysia
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383 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

hey we booked 5 room and never negotiated on rates and omg never stayed in such pathetic place ,check in staff is so naive that it took ages ,food is like all time bound ,this time that ,that time that ,,lol seems like a worst hotel with no management ,rooms smely ,no toiletries, no towel ,non.working safe ,og god im... More 

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Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A good nice view to the green. There's also nice complimentary chocolate ready at your room. It's delight my check in. Few point that can be enhanced my stay: The pillows are too soft. I need 2~3 to make sure my head are not laying on bed. Bathroom is spacious. Only the water flow are very bad, my whole bathroom... More 

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More 

Goa
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Palace of the Golden Horses turned out to be really palatial. A grand reception along with palatial corridors gave us a really impressive experience. The corridors were long, but I suppose the walk could not be avoided as we wanted the rooms with a view of the lake which was on the other side of the hotel. Though the... More 

Was this review helpful? Yes 2
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for your feedback. Happy to know your experience with us was a memorable one and we would like to take this opportunity to express our heartfelt thanks for your feedback. Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This hotel is huge and has a good view on lake. The room was good also the view. But the service is bad. The food was very good. The hotel is old and need to renew. The staff(some of them) need to change. The location about 25 mins from the KL

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we have taken your feedback constructively for improvement which we will... More 

Riyadh, Saudi Arabia
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel on a bussiness meeting for about a week. Loved it to the core..Building itself has a majestic look and the interiors are very elegant. Room itslef was spacious and even the bathroom was very big.Food was good too. If u want to live a royal life, I recommend this hotel.

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Due to its name and class we decided to have our business lunch with client at this prestigious hotel. It was disappointment from entrance to the time we left. We didn't know what restaurants were available in the hotel. No staff was around to assist, finally approached a personnel from the club member check in counter. Asked for information on... More 

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience when you attended the event recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation. Rest assured, this is not standard of service that the hotel... More 

Kluang, Johor, Malaysia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 14, 2014

I am the Golden Horses Health Program Member. I joined this program 4 years ago, This year I face the problem of booking the hotel. In May, I book the hotel 2 weeks ago before the date I go for do the medical checkup in golden horse. But they tell me no more room already. As a member who stay... More 

Was this review helpful? Yes 5
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest greeting from Palace of the Golden Horses! It was our pleasure to have you as our guest and we appreciate your constructive comments. We would like to extend our sincere apologies for the inconvenience and disappointment. Nevertheless, we take pride in creating memorable hotel experiences for all our guest. Please rest assured that the matters mentioned are duly addressed... More 

Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 13, 2014

The hotel structure lives up to its name of being a palace. the interiors are also impressive and well maintained. the rooms are big and spacious with a big bed and a lot of free space. but the mosquitoes will not let you have a good sleep. the bathrooms is nice but some knobs are missing. TV channels are very... More 

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More 

KL
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 12, 2014

Signed up their Honeymoon Package (3D 2N) at Mid Valley Megamall during Bridal Fair and managed to get a free upgrade from garden view to lake view room. The hotel stay was good but a few shortcomings that the hotel management need to look into it: 1. Wifi signal in the room is weak and unable to connect. 2. The... More 

Was this review helpful? Yes 3
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More 

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 10, 2014

Spend a night stay due to business convention. This place impressed me when I reached due to its outer structure. It definitely looks like a palace. Upon entering the room, the room is clean and beds are spacious and big. Bathroom wise, is very spacious too. Two things for management to note is, the fridge is not working at all!... More 

Was this review helpful? Yes 3
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Dear Valued Guest, Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. Nevertheless, I have personally addressed your comment on room maintenance issue and... More 

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Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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