We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Palace of the Golden Horses

Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Hotel amenities
Palace of the Golden Horses
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #1 of 9 Hotels in Sri Kembangan
A recent review
4 of 5 stars reviewed 1 week ago
namirasamad Kuching, Sarawak, Malaysia
Rate this Hotel

400 reviews from our community

Traveler rating
    115
    93
    86
    56
    50
See reviews for
112
108
23
85
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (400)
  • Mar-May only
    (72)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (110)
All months
Kuching, Sarawak, Malaysia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I love the structure of the hotel, the entrance of the hotel makes u feel like you're in a palace. But do not expect of scenery view from your room, because this hotel is located outskirt of the city, which makes me say it provides more privacy during non-season period. The bathroom has 2 huge mirrors, which i find it... More 

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More 

Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is an oasis on the outskirts of KL. Truly palatial in style, the staff were really friendly and helpful, the grounds are immaculate and a joy to walk round. The room was spacious and clean although it could be described as a bit dated this is part of its charm. Location well suited if you have a hire... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our... More 

Ipoh, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

i have my convocation on the next day when i'm checked in on the first day. the reception staff was very friendly. i've forget to print out my booking vouchers on that day, and i have some troubleshooting on my phone so i couldn't sent that email to the staff for print out. But they tell me is okay, that... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your dining recently. I appreciate your time in sharing your experience on our service. I have taken the time to personally discuss the issue highlighted to the team members on re-training to ensure the team is focused and the... More 

England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The actual hotel is beautiful - it is literally a palace. The room was lovely and the staff at first friendly. Huge with a beautiful swimming pool that not many people use - not sure why as it was lovely but wouldn't complain as it was nice to be alone. The one criticism - the first day there we put... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Dear Ms. Catherine, Warmest Greetings from Palace of the Golden Horses! First and foremost, my sincere apologies in relation to the experience during your recent stay. We appreciate you taking the time to share your experience too. Rest assured, this is not standard of service that the hotel is renowned for and I have personally taken the time to discuss... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just checked in with my pregnant wife and 1 year old baby boy and was treated to the worst service ever from a so called 5 star hotel. Was told to wait 10 mins for my room which wasn't clean. Ten minutes later I was told to wait a further 30 minuted. Later they said that if I wanted a... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation. Rest assured, this is not standard of service that the hotel is renowned... More 

George Town, Malaysia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I got a complimentary stay at this hotel via its Palace Vacation Club. I must admit that I was initially excited to have the chance to stay at what was supposedly the first 6-star hotel in Malaysia. Well, from its location as well as the overall outlook of the hotel building and its reception area, the hotel does look extremely... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. In another note, building maintenance works is on progress where you can experience the new... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 14, 2015

Hotel is huge and impressive at first glance. Room is oddly charming - you might go 'what's up with all these horses' and crook an eyebrow the first time you go in, then you forget about it. Rooms are a good size, very large and spacious especially for the price. Bed was comfortable enough, but pillows a bit flat. Bathroom... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to our expectation. Rest assured, this is not standard of service that the hotel is renowned... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 13, 2015 via mobile

We found this via Odyssey & Palace Vacation Club and stayed in a deluxe king room on 2nd floor. First impression was "Wow" then there were a few minor issues: toilet paper 2nd roll was not replenished and 1st ran out on 2nd day; shower tiles were very chipped; WiFi was unreliable and general paintwork needed refreshment in hallways. This... More 

Review collected in partnership with Microsoft Windows App

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Dear Mr. Chris, Warmest Greeting from Palace of the Golden Horses! Thank you for sharing your points and hope you have had an enjoyable stay. At the same time, we have taken note your feedback about the areas for improvements especially the room maintenance and WIFI issue which we will definitely address with our team. We look forward to showing... More 

Labuan Island, Malaysia
Top Contributor
134 reviews 134 reviews
45 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed February 3, 2015

This hotel is huge, popular venue for meetings and family days. It is quite an old hotel but quit well maintained. The hotel theme like the name indicates is horse so you will find many decorations from painting to statues related to horses. Many dignitaries have been here. The swimming pool though is quite small for such a big hotel.... More 

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to write a review regarding your stay at the Palace of the Golden Horses. We appreciate your positive comment about overall stay experience. Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses. Best... More 

Silver Spring, Maryland
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 28, 2015

If I could give this hotel a review of 3.5, I would. It's not quite a 4, but a little better than a 3. I'll list both the pros and the cons: Pros: - AMAZING architecture. The hotel's structure is beautiful from the inside and outside. Very luxurious at a glimpse. - Location. Located near the highway and there is... More 

Was this review helpful? Yes 4
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we have taken your feedback constructively for improvement which we will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

266 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (266)
Viewed
Hotel & grounds (92)
Viewed
Bathroom (16)
Viewed
Room/suite (42)
Viewed
Pool/beach area (24)
Viewed
View from room (15)
Viewed
Dining (7)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (1)
Viewed
Other (68)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question