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All 9 Sri Kembangan hotels

Palace of the Golden Horses

4.0 of 5 Hotel   |   Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
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Palace of the Golden Horses
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Ranked #1 of 9 Hotels in Sri Kembangan
A recent review
4 of 5 stars reviewed 5 days ago
UKBeachgirl United Kingdom
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363 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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United Kingdom
Top Contributor
78 reviews 78 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It appears no expense was spared in the building and decoration of this hotel, as described by many reviewers and as illustrated on the hotel website. It has hosted the Queen of England and numerous other royalties. The staff were friendly, helpful and courteous. With these in mind, one can forgive the odd maintenance issues and spots on the bedroom... More

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PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More

New York
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arrival you will be amazed at the physical property, both from the entrance and the lobby. After that you will quickly see that this property is a dump! My room was dirty, filthy carpeting, moldy bathroom, horrible and outdated bed, only six channels on the TV, internet connection is poor, baggage handling takes an hour despite calls from me... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. We appreciate that you had taken the time to share your experience and provide feedback during your stay, and am sorry that the services rendered were not up to expectation. We believe that it is only... More

Travelers are raving about these Sri Kembangan hotels

Cobar, Australia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

You enter through gates guarded either side by golden horses. Down the drive, adorned with beautiful gardens, you come tomthe main entrance. Out the front is a group of golden horses pulling a golden cart. Amazing. There are beautiful columns out the front and also throughout the entire complex. You walk through large laced irin doors from floor to ceiling... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Francis Alberto Resident Manager More

Bogangar, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just completed another stay at the Palace and once again we were treated like royalty. Travelling with a severely disabled child in a wheelchair has certain challenges but it is made so easy when the staff attend to all of you needs and make you feel so welcome and comfortable. No request is ever denied and nothing seems... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for the compliments about our staff and the hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Francis Alberto Resident Manager More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were "wowed" by the majestic appearance the moment the taxi turned into this huge resort hotel which I had found online. It's possibly the most expensive hotel within the vicinity but i really wanted to have a good time while in KL. Check in was smooth and the front desk staffs were very much friendly... The Deluxe room which... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide your value feedback. Nevertheless Our sincere apologies for the shortcomings on our service standards. Your value comments have been shared with our respective department heads to look into the matter seriously. We apologized on the WIFI issue which will address this with the vendor,... More

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It might look nice at the main entrance, but when we go inside the room, the bed, table, chairs, bathroom and etc are too old to seem good. The restaurant provides poor food. Everything wore out, poorly maintained, really need to go for great renovation.

Was this review helpful? Yes 2
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for sharing your points. Noted your feedback about the areas for improvements especially on room facilities and maintenance which we will definitely address with our team. We look forward to showing you the improvement on your next visit. Our team look forward to welcoming you back to the hotel more... More

Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Me n my family used to stay here few times few years ago... I still remember few years back this hotel was listed in our 'favourite list of hotels to stay'.... The services offered was at 'Tip Top Level' before... BUT until since our last visit, my perception to this hotel totally has changed. Now i totally disagree with the... More

Was this review helpful? Yes 3
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Dear Mr. Jonathan Liew, Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. We appreciate that you had taken the time to share your experience and provide feedback during your stay, and am sorry that the services rendered were not up to expectation. We believe... More

Bangkok, Thailand
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 18, 2014

Stayed here whilst attending a conference. Upon arrival, there was a commotion at the front desk. Later, I found out that it was a fellow conference attendee who had made reservations for a room, but no room was available for her. Soon, I discovered that I was in the same predicament. Basically, the front desk and the conference secretariat were... More

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences... More

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 17, 2014

It all started on a poor footing. We booked a 'lake-view' room. But was given a normal room. I probably wouldn't have notice anyway if not for my family pointing out to me that there is a price difference + the noisy road out the window. It would probably have been ok if we were told that there's no lake-view... More

Was this review helpful? Yes 1
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! First and foremost, please accept my sincere apologies for the unpleasant experience during your stay recently. I appreciate you taking the time to share your experience and am very sorry that the services rendered not up to the expectation. We will highlight to the respective team members especially the front liner to... More

Melaka, Melaka, Malaysia
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 16, 2014

Initially we had problems with the availability of rooms for conference participants' but it was resolved pretty quickly and efficiently by the front office manager if I'm not wrong. I did not catch his name. front liners like Eswaran also managed to attend to us professionally despite the initial heat. Throughout the conference, their staff were always around asking if... More

Was this review helpful? Yes
PGHMines, Manager at Palace of the Golden Horses, responded to this review

Warmest Greetings from Palace of the Golden Horses! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations. I personally would like to thank you for your comments for us... More

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Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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