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Mount Kinabalu Heritage Resort & Spa

W.D.T. 11, Ranau 89309, Malaysia
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Mount Kinabalu Heritage Resort & Spa
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Ranked #3 of 3 Hotels in Ranau
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95 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Malaysia
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 1 week ago

Just stopped here for lunch and was greeted with very poor first impression. Looks grubby and lacks a welcome. Menu just fast food in a grubby dull room without any of the fabulous views. Disappointed and still hungry! Highlight of this stop is the canopy walk and views of Mount Kinabalu!

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Ho Chi Minh City, Vietnam
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was initially hard to find as google maps proved to be challenging. When trying to call the hotel to ask for directions, and it boasts that it has 5 phone lines, no one answered. Perhaps this should have been a sign to keep on going. The hotel itself is not a resort, nor does it have a functioning... More 

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Travelers are raving about these Ranau hotels

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 13, 2015

I stayed in this hotel 8 years ago and it was already run down. I came back recently and sad to see there was no improvement at all. But the view of Mount Kinabalu from the room is magnificient. The hotel has so much potential and in dire need of refurbishment.

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Surrey, England
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed March 30, 2015

I don't even know where to start! The most disgusting place we have cone across during our three trips to Sabah. I had looked at the pictures before choosing this hotel but they only show the chalets which are separate and look quite nice. When we arrived, I was shocked to see the hotel which looks uninviting even from the... More 

Was this review helpful? Yes 4
Bristol, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed December 27, 2014

DO NOT STAY HERE. The hotel has one little shop near to reception, which we needed to buy a board game, as there was NOTHING to do in this hotel The bar reluctantly opened at 9pm (but then didn't have what we wanted). The reception staff were unhelpful. The spa was a just a dirty massage room with giggly girls... More 

Was this review helpful? Yes 3
Kota Kinabalu, Sabah, Malaysia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 24, 2014

Stayed at the resort for a night only... My husband and I stayed at chalet no 13 which was far far away from the main building... The chalet was quite small and has a moldy smell.. The toilet really needs cleaning as it has very strong ammonia (or urine) like smell.. I had to clean the toilet as I cannot... More 

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Penang Island, Malaysia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 9, 2014

We stayed in chalet no 11 & 12 for 2 nights. The chalet was great but housekeeping staff need to put more attention at the bathroom (moldy smell). Chalet was far away from the hotel building and very quiet. No in-house phone line and wifi available in the room. The chalet face the great Mt Kinabalu which give us the... More 

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1 review
1 of 5 stars Reviewed October 4, 2014

Very strong foul smell at the lift lobby and even stretch until inside room. Door to room is so hard to open/close and even opening bank vault is much more easier. my room at 1st floor was so noisy during rain as outside the window there's zink top awning.

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Singapore
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed September 8, 2014

To call this a Resort is a misnomer. Everything here is old, decrepit. The rooms' doors do not close properly, so you get to hear slamming doors from the corridors. I had to put a chair to block the door, as the lock is loose. Come here only if you must, and you should have your own vehicle or pre... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 20, 2014

We stayed in one of the chalets/huts at this hotel for 4 nights during our 2 1/2 week honeymoon in Malaysia. Compared to many of the lovely hospitable hotels we stayed in, in Malaysia this was poor and overpriced for the service. The hotel is quite dated and shabby and staff were not particularly hospitable compared to our experience in... More 

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