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All 5 Cayo Guillermo hotels

Melia Cayo Guillermo

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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
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  • Reviews (2,851)
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  • Room tips (424)
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Melia Cayo Guillermo
Ranked #1 of 5 hotels in Cayo Guillermo
Certificate of Excellence 2014
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2,851 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
Date | Rating
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English first
Cambridge, United Kingdom
2 reviews
2 of 5 stars Reviewed yesterday NEW

Just returned from 2 wks not 4☆ plus would give it a 3.needs major refurbishment , food luke warm , housekeeping of rooms terrible, poor value of money....ground floor rooms flood would not return ....

Was this review helpful? Yes 1
Montreal, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have just returned home from our second visit to Melia Cayo Guillermo. I must to say it was even better than our first visit here last year and we hope to go back in January. The customer service is exceptional, the staff always going out of their way to make you feel welcome and accommodate you. The room was... More

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Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Well, I haven't written a review in a while, I have been going to this resort since 2002 and seen its ups and downs. I travelled beginning of July, on a relaxing trip, no husband or child.. First off. AMAZING,.. Sums it up again. This review will be mostly about the staff.. Before I get into them.. The ground are... More

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Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This was our 3rd time in Cuba so knew what standard to expect. We went to this hotel July 23 and I have to say 4.5- 5 star more like a 2 or 3. Hotel was only half open( low season summer apparently. Staff were rude, rooms sub standard and dirty and food pretty disgusting. And to top it all... More

Was this review helpful? Yes 2
Derby, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful resort, friendly staff, so much choice of food for everyone and lots of different restaurants to chose from. Our teenage daughters had a fantastic time with the entertainment team who seemed to never stop working, and even danced the night away with them in the club. The beach is beautiful, it's cleaned daily, the gardens are tended daily and... More

Was this review helpful? Yes 1
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Helen!!!!! Thank you very much for takimg the time in writing about us. I am sure the staff will be very happy to know we have so many good reviews as it shows we are doing things right although as you say we need to improve certain things. We won't turn deaf ears to your suggestion and will work... More

BEDWORTH,WARWICKSHIRE
Top Contributor
72 reviews 72 reviews
20 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at melia cayo guillermo in jan 2014 my daughter had her wedding there...the hotel staff were very friendly and ready to help....the wedding was called off due to bad weather but when it finally went ahead everything went as planned and we all had a wonderful day...the food was excellent ,I liked the idea of picking your own... More

Was this review helpful? Yes 1
Nottingham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We traveled as an extended family of seven,being four adults and three children with Thomas Cook out of Manchester on the last wednesday of July. Manchester Airport was a complete and utter shambles with the new American security required. Having checked in with pre -booked seats we joined the queue straight away to get airside,as we had arrived two and... More

Was this review helpful? Yes 1
Mississauga, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Melia Cayo Guillermo is perfect.. I just came back from another beautiful and amazing stay here.. The smiling faces I get when I arrive there is more can than any words can say.. The smiles, the hugs and the feel of being home once again is perfect.. The bells boys either Michael or Henry are so helpful and by the... More

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hi Norwood19 First of all, thanks for making this awesome and long review and taking your time to do so. I can realize that you are very familiar with our schedules, services and of course, the staff. We will transmit this from you to Maikel, Henry, Roberto, Serguey, Luis, Wilbur, Vincenzo, Madeline, Mary, Mariuski, Ginette, Orisvel, Norge, Maria , Linet,... More

St-Hyacinthe
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Returned to this beautiful resort for the second time and it was just as wonderful as last summer. We'd like to thank Judith Alfonso Guilarte (Booking Dept.) for her help in getting us 2 rooms next to each other (3216 & 3217). Our chamber maid was always smiling and kept the rooms clean.We would also like to thank Mariuski Lorenzo... More

Was this review helpful? Yes 1
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Louise First of all our deepest thanks for this review. I can see that you had a marvelous time, and it give us joy to realize that. We will extend your thanks to the staff you mentioned: Judith, Mariusky, Lazaro, Edelma, extend you best wishes of ricovery to Marylé and of course, your regards to Jimmy and the etertainment... More

Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was our second visit to this resort and it surpassed our expectations following the first visit 5 years ago. We included the Havana trip this time and it was well organised by Thomas Cook. We would like to concur with fellow reviewers regarding the Thomas Cook rep Roberto, who was very informative, professional and helpful. The staff at the... More

Was this review helpful? Yes 1
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Dear Dave Thanks from our hearts for taking your time and sen this review about your holidays with us. You know you will always be welcome in Melia Guillermo. Birthdays and anniversaries of our guests are very dear to us and we do all in our power to make them specila when any of you celebrates here. I will pass... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • CUSTOMER SERVICE(11)
  • Lobby bar(10)
  • Thomas Cook(5)
  • HOT WATER(5)
  • Italian restaurant(5)
  • White sand(4)
  • Rooms are clean(4)
  • Coral reef(3)
  • Air conditioning(3)

Additional Information about Melia Cayo Guillermo

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Guillermo 4.5*
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia

4,879 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Meliá Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise. ... more   less 
Number of rooms
301

Questions & Answers

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Questions? Get answers from Melia Cayo Guillermo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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