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Melia Cayo Guillermo

Jardines del Rey, Cuba
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1 room 1 guest
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Melia Cayo Guillermo
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3,480 Reviews from our TripAdvisor Community

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Traveler rating
    1,689
    1,043
    434
    207
    107
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891
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (522)
Date | Rating
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  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (3480)
  • Mar-May only
    (1106)
  • Jun-Aug only
    (711)
  • Sep-Nov only
    (725)
  • Dec-Feb only
    (938)
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Milano
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed there 4 nights. Main problem has been with dirty room: I had to use my personal towel to sleep as sheets/room towels were covered in big yellow/black/red spots. First night I asked to change them, no-one did anything at all. Second day they just made up the bed without changing sheets O_O. 3rd day they did with new,... More 

Was this review helpful? Yes 2
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Gora14Mil. First of thank you for let us know your opinion about you stay, because is very useful for us to change and improve the quality of our service. During August we had some problems with staff of housekeeping and in the laundry, which hampered us our operations to attended the rooms correctly. The hotel is embarking on a... More 

Skegness, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were due to stay at memories Cayo coco but on arrival at the airport we were told our hotel had changed, was worried but we were given a beautiful sea view room here, the beach was incredible and plenty of loungers, buffet was great, lots of fresh fish and seafood, cook to order rice station was brilliant and staff... More 

Was this review helpful? Yes 2
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello FloridaqGi, Thanks for letting us know your opinion and as far as we can understand then the changing the hotel was satisfactory, even better than expected. We try to offer quality and variety in our buffet and we will review the menu of the restaurant on the beach to make some change to go better. We a very satisficed... More 

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel for three days and I loved it. The food was great as well as the drinks. The place is beautiful. The only inconvenience I found was the large amount of mosquitoes, it is annoying. But overall this hotel is a great place to stay. I highly recommend it to all other visitors.

Was this review helpful? Yes 1
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Maria S, Thank you for your opinion, to the evaluation of our service and of our food and beverage offer. Sorry about the mosquitoes, we know that is very annoying. Daily we make a special treatment to remove them and monitoring it, but is too difficult depending on the season. We are very pleased that your stay has been... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just came back from Melia Cayo Guillermo and we can only say great things about it. If you are looking for a vacation in paradise to disconnect from your day-to-day and re-connect with your loved ones, go there! :) The beach is absolutely breathtaking. I've traveled and lived in the Caribbean, and this one is in... More 

Was this review helpful? Yes 4
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Monica P Thank you very much for sharing your opinion with us. It is for us a source of satisfaction being able to fulfil your aspirations and get a real break. It is true that the beach in Cayo Guillermo is beautiful and you can enjoy kite surfing and practise other sports as windsurf, diving or snorkelling. The hotel... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Never had a 1 bad day at M/C Guillermo. Great service & food. Diving & fishing r the best in this resort . Costumer service I recommend only Roberto Salas Nodarse. Nobody else know how to run Costumer Service

Review collected in partnership with this hotel

Was this review helpful? Yes
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Shrik_in, We are very pleased and proud that you enjoyed your stay at our hotel and we are very grateful that you took your time to share it with us. Also we are very grateful and proud of Roberto mentioned as the best professional of the customer service.The staff is the best asset to ensure our quality service. Thanks... More 

1 review
5 of 5 stars Reviewed 1 week ago

Hi there, I usually don't write reviews, but in this case I had to provide this feedback: my wife and I had an amazing time at the Melia Cayo Guillermo - the staff was very nice and well-trained and the service was great! For those who know Cuba, you know you can't find the luxuries of a true 5-star hotel... More 

Was this review helpful? Yes
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Thomas G, Thank you for take your time to let us know your opinion, as it is very valuable to meet the needs of our customers and know the best assets we have. Also we thank you very sincerely for the mention you makes of the kindness and professionalism of our staff, who is our greatest asset and that... More 

tiptree
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 3 wonderful weeks at the Melia , we travelled with 35 of our family & friends for our sons wedding , everyone had a great time . We would like to say a massive thank you to all the hotel Management & staff for everything they did to ensure it was an amazing day . Kiki & Chai... More 

Was this review helpful? Yes 1
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Cherylmar It is a real privilege to have such loyal customers who are already part of the family composing the Melia Cayo Guillermo. Because it is precisely your views in either direction are very useful and valuable to us. I thank most sincerely the mention that you makes us of our employees, who as many will not mention here,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned after spending 2 amazing weeks at this hotel. Can’t rate it highly enough. Yes, the rooms & bathrooms could do with a bit of a makeover but how much time do you actually spend in your room?! The staff are what makes this hotel so amazing. We were very, very well looked after by Guillermo in... More 

Was this review helpful? Yes 3
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Tina W Thank you very much for your words about our staff and the quality and variety of our buffet., We know that our staff is the main asset that we have and all of them work to meet the needs of our customers and even exceed their expectations. Moreover I would like to inform you that we are... More 

Nottingham
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We returned again to the hotel for the first two weeks in August, traveling as a family of seven,being four adults and three children.This hotel is one of the best on the Cayos for child safety on the beach and in the shallow sea. We love the hotel as it is so laid back it is almost horizontal.You could spend... More 

Was this review helpful? Yes 1
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello ray 531 Thank you for trusting in us and for having taken the time to let us know your latest experience in hotel. As you say our staff is our greatest asset and we are pleased and very proud of your comments on them. Indeed the pier was repaired since his last visit and within a week we will... More 

Toronto, Canada
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

excellent resort overall! We went for a wedding with a group and were treated amazing by all staff. The restaurants had some to be desired but i dont go to Cuba for the food! Beach was AMAZING, one of the best i have been to. Pool was beautiful and all bar staff were great. I would definitely recommend this resort... More 

Was this review helpful? Yes 5
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello GMP We like to know that you have been very happy with us and we thank you most sincerely that will take its time to let us know your opinion, because it help us to improve. Our chefs are working to change and improve restaurant menus, hopefully in next visit to enjoy. Sincerely, General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Lobby bar(7)
  • CUSTOMER SERVICE(6)
  • Italian restaurant(3)
  • HOT WATER(3)
  • Thomas Cook(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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