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Melia Cayo Guillermo

Jardines del Rey, Cuba
Melia Cayo Guillermo
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3,422 reviews from our community

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Traveler rating
    1,677
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    424
    199
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866
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (518)
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    (1107)
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    (938)
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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Having read trip advisor reviews before I visited I think I was suitably informed of what to expect and was actually pleasantly surprised. In my opinion the hotel itself is a 2-3* resort but the beach and the actual holiday itself was a 5*. Myself and partner don't book holidays based on the room as we don't spend enough time... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my first visit, but 13th for my wife. The room was OK, nothing fancy but nice view and at the corner. There were a few minor problems in the room but nothing important. The food was OK better than Memories in Santa Maria. Well, you can't expect amazing food in Cuba! However some of the chefs are amazing.... More 

Was this review helpful? Yes
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Aria! Thank you very much for this review. We are very happy that you had an excellent time here with your wife. We will pass your praises to our chefs. We are sure they will be very happy to know you enjoyed the options in the different restaurants, also happy that you even had UFO experiences, making your holidays... More 

Nottingham, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wow ! This was an amazing 2 weeks in Cuba . Hotel was fantastic, staff friendly & helpful. The whole place was tidy & clean. We stayed 8th July the weather was extremely hot ( not like what the bbc weather forecast predicted ) we had only 2 thunder storms ! The pool side was very hot with little breeze... More 

Was this review helpful? Yes 3
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Dear Anne Thank you very much for this great review in tripadvisor. It is so nice to know you enjoyed your 3 weeks- stay with us! We can see you loved the beach, the options of food in our restaurants, the entertainment, all the activities, the friendlyness of the staff, and the cleaness of the resort. We always appreciate the... More 

Cornwall, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two weeks at the Melia Cayo Guillermo back in May. The hotel was superbly located on the beach, and close enough to catch the shuttle bus easily to Pilar Beach too. My husband and I celebrated our 24th Anniversary there - and booked into the Bonasi Restaurant, where we were totally spoilt and looked after. (They even baked... More 

Was this review helpful? Yes 2
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Victoria Thank you for this great review. The staff will be very happy to see that you fully enjoyed your stay and that your wedding anniversary celebration was up to your expectations. We will pass your thanks to the satff at the Bonasi and the Old man and the Sea restaurants, also to Gali and Jordi. May is the... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This is my second visit to the melia cayo guillermo,and i will go back next year. The Staff member of this resort is Incredible(service,animation and not least Roberto at custumer service.5 Star. This is a resort for every type of travelers,families with young kids ,couples,teenagers

Was this review helpful? Yes
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Stéphane Thank you very much for your great review, the staff will be very happy to know you had such a good time and that you remember them with caring feelings. We will pass a special note to Roberto from you. It is always nice to know our clients fullfill their expectations and we are glad you are already... More 

common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is a nice resort for Cuba. The food was edible and did not make me or my travel companion sick. The food seemed typical of Cuba - just pick and choose what you like in the buffet. GREAT beach, white sand, shallow, blue water and a long wooden pier. Rooms were clean, we had some ants but only when... More 

Was this review helpful? Yes
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Joshua Thanks for this comment in tripadvisor. we appreciate that you took the time to share your experiences and in doing so, helping us to improve our services. We are very happy that you had a good stay and you liked our beach, the pier and the staff. And thank you too for recommending us in this site. We... More 

Toronto, Canada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

After almost a decade at this beautiful location I decided to go back. I travel extensively and something called me to the serene beaches of Cayo Guillermo. I loved the Melia Cayo Guillermo and was thrilled to see the service was outstanding and a few of my old friends (Mary and Wilmer) were still working there. I had forgotten how... More 

Was this review helpful? Yes 1
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Samantha It was a great honor to have you back after 10 years and even better after we read this and realized that you were not dissapointed. Thank you very much to share your ideas with the rest of us and to be so faithful to our hotel and our company. We will pass your regards on the people... More 

Dunkirk, New York
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to a few country's and the number one place is my stay at Melina Cayo Guillermo. The staff is the friendliest I have ever encountered. Anything you ask for or need they are right on it and have it or do it for you and all with smiles. They work very hard to please everyone. The food... More 

Was this review helpful? Yes 4
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Diane6293 Thank you very much for taking the time and write this wonderful review about your stay in our hotel. We are very happy that you consider this one of the best places you have visited and that you made new friends in our staff. It is great to know you fully enjoyed the food choices in our restaurants.... More 

Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of travelling with my son to the Melia Cayo Guillermo at the beginning of July for 7 wonderful days. I had first stayed at the MCG back in July 2004 and had a fantastic time. I also stayed at Sol Cayo Guillerrmo in July 2014. The trip was off to a very good start even prior... More 

Was this review helpful? Yes
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Nat1415 Thank you very much for this wonderful review. We are very pleased that you and your son enjoyed fully your stay and had an even better expereince that the one you had in 2014. We will pass your compliments to Carmen and Judith and the rest of the staff. The animation team and gardeners, the front desk etc.... More 

Laval, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What an absolutely wonderfull place to be. I returned a second time to the Melia Cayo Guillermo because I had such an amazing time last year and was greated with warmth and genuine sincerety when I walked in off the bus. Ariana, a beautiful polite and wonderfull barmaid, got out from behind to bar to great me with a warm... More 

Was this review helpful? Yes 4
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Stephane!!! First of all, thank you very much for making this review about us in this website. I am sure the satff will be happy with your feeback, specially Arianna and Edel, we will pass along your regards onto the waiters, gradeners and all in general. We are very happy that you enjoyed the food our cheff has prepared... More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Lobby bar(7)
  • CUSTOMER SERVICE(6)
  • Italian restaurant(3)
  • HOT WATER(3)
  • Thomas Cook(3)
Questions? Get answers from hotel staff and past guests. Ask a question

5,535 photos of this hotel

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Amenities