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Melia Cayo Guillermo

Certificate of Excellence
Jardines del Rey, Cuba
Melia Cayo Guillermo
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3,235 reviews from our community

Traveler rating
    1,625
    973
    372
    182
    83
See reviews for
807
1,421
78
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We stayed as a family of 5 for Christmas 2014, in 2 rooms. The rooms were ok and cleaned every day. The beach and sea were amazing and we never had a problem finding sunbeds in the morning. We spent our afternoons by the pool and always found sunbeds together but the hotel didn't seem to be full so maybe... More 

Was this review helpful? Yes 3
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

This was our second trip to Cuba, and upon reading so many great reviews I was hoping it was going to be amazing. However, in comparison to other resorts we have seen we found it mediocre at best. Positive points are the beach is beautiful. White sand, turquoise water that is very calm and pretty. You can rent snorkel gear... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for our Honeymoon from the 11th to 25th, our room was very tired in need of a good refurbishment, our balcony doors did not lock either, but the maid kept our room immaculate with lovely towel animals daily. My husband is a keen fisherman however on arrival the pier was closed , people did walk on it... More 

Was this review helpful? Yes 5
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My family and friends stayed a week at this beautiful resort the week of March 8-15 the areas were melt clean!! Unlike the other two resorts we walked to. The staff were wonderful, Meylina is a fantastic person and bartender along with most of the inside lobby bar, much to long of a walt at the pool bar. Food at... More 

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UK
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Beach beautiful, food exultant, plenty of choice at all times of day, staff very helpful and friendly. However hotel needs complete overhaul and re-refurbishment. The toilet stopped flushing in our bathroom but was attended to quite quickly.The air conditioning broke down on the 2nd day of us being there yet it took 5 days before we were offered another room,... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I don't even know where to begin... When we first arrived at the hotel we were greeted with an champagne beverage while waiting to be checked in, we got our room keys and was directed in the wrong area of the hotel to our room location, later to find there was a way shorter way to get there. Was supposed... More 

Was this review helpful? Yes 1
cardiff
Contributor
17 reviews 17 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is situated on a lovely beach with white sand and turquoise seas with excellent snorkelling under the jetty. One of the things that attracted us to it was the lovely jetty, however it had been closed prior to our arrival as it is unsafe. Cuba being what it is I don't expect it will ever be repaired. The... More 

Was this review helpful? Yes 2
Tampico, Mexico
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

great place, hotel, servide, food, rooms, amenities, beach, and watersports, if you like watersports, like sailing or kitesurfing, this is one of the best spots in cayo, staff and personal, are the best, rooms and bathrooms are clean, new and nice. local transportation from airport is avaible, with no problems

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago

Stayed hear in February 2015 beautiful beach fab staff special mention to Anna and Barbara at the pool bar always so cheerful but hotel it definitely not five star even so really enjoyed it the staff were amazing

Was this review helpful? Yes 1
Ottawa, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

Visited Cuba many times. First time at Melia Cayo Guillermo. The resort is old, tired and in great need of a renovation/make-over however very clean. The staff is extremely friendly except for one older female at customer service whom was downright rude and indifferent. Lots of comfy lounge chairs on the beach. In great need of more shade on beach.... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(14)
  • Lobby bar(10)
  • CUSTOMER SERVICE(9)
  • Thomas Cook(5)
  • HOT WATER(5)
  • Italian restaurant(5)
  • White sand(4)
  • Rooms are clean(4)
  • Coral reef(3)
  • Air conditioning(3)
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