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Melia Cayo Guillermo

Jardines del Rey, Cuba
Melia Cayo Guillermo
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3,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (512)
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    (3383)
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    (1107)
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Mississauga
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was the first resort I ever came to in Cuba. All I heard from people was I will never come there again because of the food blah blah blah. I'm glad I came to this resort I felt it was a small very intimate resort and myself and my wife really enjoyed our selves. The beach was really nice,... More 

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was my third visit to the Melia Cayo Guillermo since June 2014. The resort it's self is a bit dated but that does not take away from the vacation. The staff at this resort are what make this place feel like home and will continue to bring me back. A huge thank you to Jimmy, Gerald, Jordy, Geraldo, Galli... More 

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lincolnshire
3 of 5 stars Reviewed 3 days ago NEW

hello all, just returned from melia today was a party of three my self ,chris ,kath ,and my brother richard ,we have stayed at the sol down the beach the last 4yrs so well used to the cuban way . we have been trying to upgrade from twin double beds in one room to a junior suite we were told... More 

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Nuneaton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My wife and I have just returned from a 3 week holiday, this is our 4th visit to this Hotel in 14 months, the hotel is positioned on one of the best beaches in the Caribbean but unfortunately the standards have declined dramatically from our First visit, all the Staff are wonderful but the Hotel is now very Tired there... More 

Was this review helpful? Yes 2
Birkenhead, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived at the hotel on the 10th June, check in was very quick and we were eager to have a look around, so once we were shown to our room, we made use of the room safe and went to get our bearings. The beach is certainly one of the best I have ever seen, and although the pier... More 

Was this review helpful? Yes 1
Toronto, ON, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The good... The beach was great. The pool was refreshing. We never had a problem getting chairs or fresh towels. The weather was perfect, no rain! The three in-water palapas were awesome!!! Great to get shade and be in the water at the same time. Not sure why other resorts in the Caribbean don't do this! LOVE!!! I didn’t try... More 

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Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Kimnxena First of all, thank you very much for your comments, the good and the not so good ones, we appreciate all the feedback we can take from our dear guests. I am happy that you loved our beach and entertainment activities, the acquaballet is a favorite of everybody, and that's for sure. We will pass your thanks to... More 

Peterlee, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

although this hotel is 15 years old and in need of a major refurbishment. we have just back from the best 2 weeks of our life with our 2 children. we arrived on the 10/06/2015 at the melia after what seemed like for ever and a day and unfortunately it did not get off to a good start . we... More 

Was this review helpful? Yes 2
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello paulajohn First of all, and on behalf of the staff of Melia Cayo Guillermo, we would like to send our thanks to you for this extensive and beautiful review. We are very pleased to see that in general you had a great stay, that your wedding was up to your expectations and that you loved your visit so much... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I would just like to say we all had a brilliant time at the melia cayo guillermo all staff were brilliant entertainment was good and would like to say a big thank you to Happy, Gerald , Galli , and pool staff Ana & Barbara such lovely girls and all restaurant staff use couldnt have made us more welcome also... More 

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Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Mairi Thank you very much for this review. It was an amazing day for all, sunny, bright, full of joy and perfect for pictures. We are very happy that you had such a good experience for your daughter and we wil make sure to pass on your greetings to Carmen, Roberto, Mary, Happy, Gerald , Galli , Ana and... More 

Mississauga, Ontario
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed the Melia Cayo Guillermo resort. Let me start with what we like, followed by the things that need improvements. As we entered the lobby, we noticed the beautiful lay-out of the resort. The resort is not big. Everything you need is within walking distances. For example, from any room you are assigned, the beach, the pool, the restaurants,... More 

Was this review helpful? Yes 2
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello PortPhil Thank you for your kind review about our hotel. We are very happy to learn that you had a great time with us and fully enjoyed the services, the beach and the staff friendlyness. About the bathrooms, we are already finishing the new bathrooms in the prototype rooms and we will extend and update in them for 2016.... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Its not four and a half star hotel by any means, its a 3 star hotel. Food was average, not lot of options. its an older hotel but decently clean. If you are looking to be pampered its not a hotel to go to. Throughout my week I always had minor inconvenience from exchanging towels, AC leaking into the room,... More 

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Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Igor Thank you very much for making this review about your stay in our resort. We are sorry that there were some things you didn't like while you were here and we would love to have more details to work in their bettering. We exchange the beach towels every day from 10 am to 5 pm, in this case... More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Lobby bar(7)
  • CUSTOMER SERVICE(6)
  • Italian restaurant(3)
  • HOT WATER(3)
  • Thomas Cook(3)
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