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All 5 Cayo Guillermo hotels

Melia Cayo Guillermo

4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
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Melia Cayo Guillermo
Ranked #1 of 5 hotels in Cayo Guillermo
Certificate of Excellence 2014
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2,763 people have reviewed this hotel

Traveler rating
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    854
    301
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    65
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700
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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English first
Loughborough, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We came here in September 2013 for our friend's wedding, as a large group. We were most definitely not disappointed. The hotel complex is big but not overwhelming and the staff are all so friendly and happy to help. There are so many different things to do and places to relax - the pool is amazing and the food is... More

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Toronto
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have returned from Melia Cayo Guillermo a week ago and we miss it a lot already. This has been our third time in Cuba, but first time at this SPLENDID resort and we can honestly say that it was BY FAR, the best one. First of all, the team of people you will find here is second to none,... More

Was this review helpful? Yes 1
New Tecumseth, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

What a wonderful resort! The food was above par for Cuba. The staff was wonderful in the buffet and the mud wrap was a great value for the 15 pesos it was my 2nd trip to Cuba and the beach was much nicer than where we stayed last year.

Was this review helpful? Yes 3
Montreal
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great experience, to summarize: -wonderful staff/service - friendly and helpful people. -nice room - a little scruffy but very clean and large. Air-conditioning functioned well, good water pressure, fridge, etc. -beautiful common spaces and grounds. Lots of places to sit and relax with a drink in the shade or sun. -good food - lots of choice, fresh options. -great entertainment.... More

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Wandering Thank you very much for your nice review about our hotel. I am sure the future guests will profit from your suggestions. About breakfast, it is true that the buffet closes at 10 am but the snack bar opnes at 10 am and in there you have juice, ice cream, hotdogs, sandwiches, hambueguers so if our gusts sleep... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would like to say that this was a marvelous trip to this resort, the best ever, starting from the staff and the resort itself. Nice beach, the best, wow!!!! Restaurants amazing, nice meal. Bars, oh my goooooooooddddd, wonderful service and drinks. I would loke to mention the Reception, really really nice staff, always smiling, with a nice touch, very... More

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello fred I appreciate that you took the time to write about your holidays here. I can see that you were very well looked after the staff at the Reception. I will congratulate the team on your behalf. Thanks for visiting us and recomending us. We won't let you down. I hope you visit us again soon, until then, Be... More

tiptree
Contributor
11 reviews 11 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Many thanks to every member of staff for again making our stay at the Melia such a wonderful time . The Melia is a lovely hotel situated in beautifully maintained gardens on an exquisite beach on Cayo Guillermo . Check in is fast & all front desk staff are very efficient , you can also exchange your money here to... More

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Cheryl and Alan Thanks for a nice report and prasing of our Chef Vincenzo and the rest of the staff. I am glad that you have enjoyed the shows, the food and our bars, also the beach and all the services. We also think the rock band has been a great addition to our entertainment team. And what to... More

GLOUCESTER
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Just arrived back from yet another great holiday here.Staff are fantastic. The only thing wrong is that hey need to put some fans or something else in the lobby bar it gets really hot.Animation team are great especially Jimmy. Beach is lovely but could be cleaner a lot of empty plastic cups lying around,water is crystal clear. The food could... More

Was this review helpful? Yes 2
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Trish48: It was nice of you to comment about your holidays with us. I will personally look in what you estate because there is absolutely no excuse for havin empty plastic cups scattered around the beach or anywhere else, also, we are doing some changes about the food choices. I hope you will come again soon and have a... More

Mississauga, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My name is Dora S and I live in Mississauga, Ontario,Canada. We spent June 20-27, 2014 at the Melia Cayo Guillermo and it was an unbelievable experience. The hotel is beautiful, the beach is outstanding but perhaps the best part of the trip was the people that work at the Hotel. The service is second to none, they really make... More

Was this review helpful? Yes 5
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Dora Thank you first and foremost for chosing us for your holidays and of course for such a wonderful review but our real source of joy is that you had such a nice holidays in our hotel. Of course we will comend the staff you mention and for sure Daniel, he is very talented and has superior studies in... More

Toronto, Canada
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful clean resort with a beautiful beach. Good food, especially the fish, and excellent service and staff, especially from Maiyalena, Adel, and Kenia. The entertainment was excellent. The people were full of joy and liveliness. What more do you want!

Was this review helpful? Yes 8
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Zbigniew Thanks for a wonderful review about our hotel, we will let the staff know you appreciated their services, especially Edel, Mayelena and Kenia. We are counting on you coming back again in your next holidays. Best regards Jesus T General Manager More

Bridlington, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Forgot to mention the fact that roberto works his socks off and that no way should Thomas Cook think that its not profitable so may pull out us english love it so change your minds please and management of hotel please give the hotel spring clean

Was this review helpful? Yes 2
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hi Glen Thanks for the support and the acknoledgment of Robert's hard work, we all hope Thomas Cook and the hotel will work together for a long time. See you soon, we love the British too!!!! Jesus T General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • CUSTOMER SERVICE(11)
  • Lobby bar(10)
  • Thomas Cook(5)
  • Italian restaurant(5)
  • HOT WATER(5)
  • White sand(4)
  • Rooms are clean(4)
  • Coral reef(3)
  • Air conditioning(3)

Additional Information about Melia Cayo Guillermo

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Guillermo 4.5*
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia

4,724 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Meliá Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise. ... more   less 
Number of rooms
301

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