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All 5 Cayo Guillermo hotels

Melia Cayo Guillermo

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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
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Melia Cayo Guillermo
Ranked #1 of 5 hotels in Cayo Guillermo
Certificate of Excellence 2014
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2,849 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (423)
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Well, I haven't written a review in a while, I have been going to this resort since 2002 and seen its ups and downs. I travelled beginning of July, on a relaxing trip, no husband or child.. First off. AMAZING,.. Sums it up again. This review will be mostly about the staff.. Before I get into them.. The ground are... More

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Birmingham, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

This was our 3rd time in Cuba so knew what standard to expect. We went to this hotel July 23 and I have to say 4.5- 5 star more like a 2 or 3. Hotel was only half open( low season summer apparently. Staff were rude, rooms sub standard and dirty and food pretty disgusting. And to top it all... More

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Derby, United Kingdom
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful resort, friendly staff, so much choice of food for everyone and lots of different restaurants to chose from. Our teenage daughters had a fantastic time with the entertainment team who seemed to never stop working, and even danced the night away with them in the club. The beach is beautiful, it's cleaned daily, the gardens are tended daily and... More

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Top Contributor
73 reviews 73 reviews
20 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at melia cayo guillermo in jan 2014 my daughter had her wedding there...the hotel staff were very friendly and ready to help....the wedding was called off due to bad weather but when it finally went ahead everything went as planned and we all had a wonderful day...the food was excellent ,I liked the idea of picking your own... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We traveled as an extended family of seven,being four adults and three children with Thomas Cook out of Manchester on the last wednesday of July. Manchester Airport was a complete and utter shambles with the new American security required. Having checked in with pre -booked seats we joined the queue straight away to get airside,as we had arrived two and... More

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Mississauga, Canada
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Melia Cayo Guillermo is perfect.. I just came back from another beautiful and amazing stay here.. The smiling faces I get when I arrive there is more can than any words can say.. The smiles, the hugs and the feel of being home once again is perfect.. The bells boys either Michael or Henry are so helpful and by the... More

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Returned to this beautiful resort for the second time and it was just as wonderful as last summer. We'd like to thank Judith Alfonso Guilarte (Booking Dept.) for her help in getting us 2 rooms next to each other (3216 & 3217). Our chamber maid was always smiling and kept the rooms clean.We would also like to thank Mariuski Lorenzo... More

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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was our second visit to this resort and it surpassed our expectations following the first visit 5 years ago. We included the Havana trip this time and it was well organised by Thomas Cook. We would like to concur with fellow reviewers regarding the Thomas Cook rep Roberto, who was very informative, professional and helpful. The staff at the... More

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Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Dear Dave Thanks from our hearts for taking your time and sen this review about your holidays with us. You know you will always be welcome in Melia Guillermo. Birthdays and anniversaries of our guests are very dear to us and we do all in our power to make them specila when any of you celebrates here. I will pass... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We as a family loved this place! Been back two years in a row and planning to go back! All the staff made our holiday Noelkis is a diamond and class as a friend of the family. Jimmy funny as hell! It really was a dream holiday and will never forget our lovely time there! Xx

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West Yorkshire
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned home from the most perfect two week holiday in the Melia Cayo Guillermo. We travelled in an extended family group of six with two children aged 11 and 9. We flew from Manchester with Thomas Cook into Cayo Coco airport. The flight and transfers were absolutely faultless.Transfer time was approximately 45 minutes but the scenery was... More

Was this review helpful? Yes 2
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Nat_the_Nurse! I am sooo happy to know you had such a great holidays with your extended group!!! I can see you profited of every single service and offer and that you consider our hotel the icing of the cake, it makes us even more compromised in improving our services and please our guests. We are quite happy with Roberto... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • Lobby bar(10)
  • Thomas Cook(5)
  • HOT WATER(5)
  • Italian restaurant(5)
  • Rooms are clean(4)
  • White sand(4)
  • Coral reef(3)
  • Air conditioning(3)

Additional Information about Melia Cayo Guillermo

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Guillermo 4.5*
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia

4,872 photos of this hotel

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Pool/beach area (1438)
Dining (209)
Hotel & grounds (692)
Room/suite (268)
Bathroom (40)
View from room (157)
Business center/function rooms (38)
Videos (11)
Family/play areas (47)
Other (1942)

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All management photos (31)
Room/suite (8)
Pool/beach area (4)
View from room (2)
Dining (10)
Hotel & grounds (2)
Other (5)


Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Meliá Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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