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All 7 Cayo Guillermo hotels

Melia Cayo Guillermo

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4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Guillermo
Ranked #1 of 7 Hotels in Cayo Guillermo
Certificate of Excellence 2014
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3,128 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Went to this property with another couple, this was their 10th visit, our first. Now I know why they go year after year. A wonderful experience from start to finish. The staff is the best and couldn't do more to make our holiday exceptional. The entertainment is great, from the day time activities to the after supper court yard guitarists... More 

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Kingsville, Ontario, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

we recently returned from a one week stay at this hotel...during our stay one of our rooms was broken into..they stole an i pad a bubba mug and two baseball hats...we called security immediately..from that point on things went rapidly down hill...when they arrived no one spoke english so we waited for a bar tender...the bartender was amazing but the... More 

Was this review helpful? Yes 3
Tredegar, United Kingdom
4 reviews 4 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Whatever negative things you read about this hotel don't take the slightest bit of notice about any of it. From the moment we stepped inside the lobby the friendliness and cleanliness of the place were apparent. We checked in and went to our room. It was clean, tidy and the beds were really comfortable.The choice of food was unbelievable. Whatever... More 

Was this review helpful? Yes 3
4 reviews 4 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

At melia cayo guillermo it is always a wonderful vacation. Great service, very clean , affordable. the food is so good. I love to be able to eat a la carte at lunch time, italian & ranchon. At the buffet good choice & dont forget the banana flambe and for a romantic diner international is a must. But most of... More 

Was this review helpful? Yes 4
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello moustachi It was great having you with us!. Thank you very much for this nice review and we will pass your compliments to the staff you acknowledge here: Linet, Carmen, Maria, Maikel, José, Gusto, Abel, Vania, Jesus, Carlos, Remberto, Barbara, Sergey, Kiki and Jimmy. All your friends will be happy to know you remember them. We can see you... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Me and my husband went to this hotel for our honeymoon. We have never travelled this far before so i relied on research before we went . I read a lot of reviews on here but as with everything you rarely see fantastic reviews, mostly negative ones from visitors who had negative experiences. We certainly didn't. From the moment we... More 

Was this review helpful? Yes 6
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

we have been to cayo guilllermo 3 times and the melia is by far the best hotel. the setting is amazing and the staff are so courteous. rooms and food are excellent and the beach is beautiful you can walk in to the sea and see the fish swimming all around you.

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello NorthWest Thank you for making this review about your stay in our hotel. You have been here 3 times with us and i am sure you will soon come for a 4th time. It is with pleasure that we realize that you appreciated our beach, the vairiety of food and the services of the staff. Thanks for being a... More 

Belleville, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This is our fifth time at this resort. Unfortunately while the staff continue to be the best staff at any resort I have been to the resort is not aging well. The pool has a new liner that is already coming off and was very dirty throughout out 1 week stay. Many rooms have little or no water pressure and... More 

Was this review helpful? Yes 1
Saint Thomas, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have travelled to this beautiful resort 2 times now. Once in October 2012 and again in October 2014. This is our favourite place we have ever visited and have already decided to return for a third time in October 2015. Upon arrival we have always been welcomed with a wonderful greeting, nice cold drink and prompt check-ins. The front... More 

Was this review helpful? Yes 2
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Good morning Julie Thank you for another wonderful review. We are always so happy each time you come to visit! And we are happy that every trip is a good one for you. We will pass your thanks to Linet, Judith, Carmen, Gelibys and last but not least JIMMY. We are already making plnas for your next arrival and as... More 

Brantford, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went in a group of young couples April 2014. The resort was definitely busy, hard to get a beach or pool chair. However we had a blast, and were named the "Party group" of the week. The beach is incredible, food was awesome, drinks always flowing, live music entertainment outside the lobby bar was very nice (some crazy talent),... More 

Was this review helpful? Yes 3
18 reviews 18 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Please see our review in January 2013. This is an update. All the positives from previous review are still relevant. If anything, the staff get even more kudos !!! The food was great and X'Mas eve buffet dinner was outstanding - truly the best that we have experienced anywhere (not just in Cuba). Management and front desk were accomodating and... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • Lobby bar(10)
  • HOT WATER(5)
  • Thomas Cook(5)
  • Italian restaurant(5)
  • Rooms are clean(4)
  • White sand(4)
  • Air conditioning(3)
  • Coral reef(3)

Additional Information about Melia Cayo Guillermo

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Guillermo 4.5*
Number of rooms: 301
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia

5,233 photos of this hotel

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Pool/beach area (1591)
Hotel & grounds (807)
Bathroom (49)
Dining (300)
Room/suite (293)
View from room (163)
Business center/function rooms (39)
Videos (11)
Family/play areas (56)
Other (1917)

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All management photos (7)
Pool/beach area (3)
View from room (1)
Other (3)
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