We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 5 Cayo Guillermo hotels

Melia Cayo Guillermo

Save
You added Melia Cayo Guillermo to your Saves list
4.5 of 5 Resort (All-Inclusive)   |   Jardines del Rey, Cuba
Hotel amenities
Melia Cayo Guillermo
Ranked #1 of 5 Hotels in Cayo Guillermo
Certificate of Excellence 2014
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Cayo Guillermo
Check In Check Out
Write a Review

3,064 reviews from our community

Traveler rating
    1,554
    931
    333
    169
    77
See reviews for
761
1,334
76
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3064)
  • Mar-May only
    (947)
  • Jun-Aug only
    (573)
  • Sep-Nov only
    (720)
  • Dec-Feb only
    (824)
All months
Waterloo, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed today NEW

We stayed at the MCG mid-November and loved it. The resort is smaller than some others we have stayed at in Cuba and more quiet, which was very nice. The beach was beautiful and there were always lounge chairs available. We loved the pier although it could use a bit of maintenance in some spots. There were quite a few... More 

Was this review helpful? Yes 1
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time from Nov 21 to Nov 28. Food was excellent, service also excellent. My husband an I went with my 1 year old and 8 years old daughters, kids had a great time too. Love the beach, .We went by bus to Pilar beach once, it was just so beautiful. Only problem was the sand flies,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
King's Lynn, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I think, for the money, this hotel was over-rated, which doesn't mean that we didn't have a brilliant time. We were initially placed in a room which had a ceiling panel hanging down and a hair dryer hanging out of the wall by wires, but we were very quickly moved when we complained and the new room was very nice.... More 

Was this review helpful? Yes
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello BaribieCantona First of all, thanks for making this review about our resort. It is nice to see you appreciated the variety of the food and the hygiene of all the restaurants and cooks, we are always very careful regarding our customer's health. About the pier, it will be removed temporarily because we will inject some more sand in the... More 

Seahouses, null, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel for the past 11 years don't grade this Cuban hotel with any other 5 star hotels you will be disappointed it is 5 star by Cuban standards and fantastic value hard working staff keep the place spotless nothing is to much trouble food is excellent catering for all tastes beach is to die for... More 

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Ray Thank you very much for such a nice and heartfelt review. As you know, we are working towards updating the bathrooms in the rooms as soon as possible and your suggestion won't go unattended. We are very happy to realize that you keep enjoying our hotel and services after 11 years and we are sure that you will... More 

Halifax, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Firstly let me say that I am not one to visit the same resort twice But there is just something about this place that made me want to return. It is peaceful here, the beach, the grounds, the people, all so beautiful. We came here the first time Feb. 2012. After almost 3 years away, one can see the decline... More 

Was this review helpful? Yes
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Kat004_11 Thank you for your nice comments about our resort. We are happy that you have so many friends here and value the services of our staff. We will pass your compliments to Edel, Mayelena, Misleidys, Ariana, Julian and Eduardo. We are sure they will be very happy to see that you gave credit to their good services and... More 

Sherbrooke
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

After visiting this resort last May by myself, I liked it so much that I couldn't wait to go back and share it with my husband! The amazing beach, the wonderful staff, the quiet and cozy resort...we were both very happy with our stay! Thank you Mayelena. Edel, Ariel at the buffet, aA nd the others whose names I unfortunately... More 

Was this review helpful? Yes 1
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Lovecaraibes Thank you very much for a nice review about our hotel. You are right regarding the rooms, we will be updaiting them as soon as possible without disturbing the clients, it will be done step by step. As for the public toilettes, i am happy to say that we already created a system to maintain them stocked and... More 

Whitby, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel 4 times now, It has to be said that the season has not really started yet so there is still a bit of work going on to get it ready but I knew this going out. It was as I expected that includes the food the grounds and the facilities available but the thing... More 

Was this review helpful? Yes 1
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello derekbarb Thank you very much for your comments in this site and for in your very own personal way, recommend us to other people, wanting a relaxing and nice holidays. I will personaly pass your regards to Judith, our Booking Manager, and i am sure that she will be very happy for it. Also to the guys at the... More 

Bristol, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I returned from staying at the Melia Cayo Guillermo last week - this hotel is not star the rating given by Thomas Cook in their brochure when we arrived at the hotel, only some of the rooms had air conditioning & half of the hotel was shut due to this, the room we were given was old fashioned & one... More 

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Michelle First of all we would like to thank you for this review as the feedback from our clients is the best way to improve our services, after all we work for your comfort. We are sorry to know that your experiences didn't fullfill your expectations and that you had problems during your stay. We can tell you, however... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the MCG November 21-28 2014 and had a wonderful time. We have previously travelled to Mexico, but this was our first trip to Cuba. We chose MCG because of it's ranking on TripAdvisor as #1 hotel on Cayo Guillermo. We were a bit nervous prior to the trip as friends and family kept saying... More 

Was this review helpful? Yes 3
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello Shannon Thank you on behlaf of our staff for such a nice report. I am sorry it was so windy when you were here, but Cuba weather can be very umpredictable. We are sorry that you had some little issues (as you said) in your room and we will take note and review it in order to solve them... More 

London, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I feel I am a little bias when writing of our experiences each time my wife and I travel here. We have travelled the Carribean extensively in the past and feel very at home here. We feel if you have an air conditioned room, clean sheets, hot running water, amazing food,beautiful beach and the most hospitable staff in the world.......what... More 

Was this review helpful? Yes 4
Jesus T, Director General at Melia Cayo Guillermo, responded to this review

Hello ontheroadagain96 Thank you very much for an outstanding review. We will take you to your word and be expecting you next february for the 10th visit!. I will make sure to pass your regards on all the people you mention here and thanks for recommending us. I am sure you will pass our best wihes to your Beautiful Lady.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Melia Cayo Guillermo? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • CUSTOMER SERVICE(11)
  • Lobby bar(10)
  • Thomas Cook(5)
  • HOT WATER(5)
  • Italian restaurant(5)
  • White sand(4)
  • Rooms are clean(4)
  • Coral reef(3)
  • Air conditioning(3)

Additional Information about Melia Cayo Guillermo

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Cayo Guillermo 4.5*
Number of rooms: 301
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia

5,146 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5116)
Viewed
Pool/beach area (1567)
Viewed
Dining (280)
Viewed
Hotel & grounds (779)
Viewed
Room/suite (293)
Viewed
Bathroom (46)
Viewed
View from room (162)
Viewed
Business center/function rooms (39)
Viewed
2:24
Videos (11)
Viewed
Family/play areas (52)
Viewed
Other (1887)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (8)
Viewed
Pool/beach area (4)
Viewed
View from room (2)
Viewed
Dining (10)
Viewed
Hotel & grounds (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay