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Melia Cayo Guillermo

Jardines del Rey, Cuba
Melia Cayo Guillermo
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3,288 reviews from our community

Traveler rating
    1,638
    989
    387
    186
    88
See reviews for
819
1,452
79
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (497)
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Colne, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What can we say about this place? Having never travelled West before we went with an open mind and was pleasantly surprised/ We met some wonderful people, both guests and staff and we booked to return immediately after our return home. The Food and Drink Fresh, tasty and made to order. Pizza's, steaks, pancakes, doughnuts, are definitely worth a try.... More 

Was this review helpful? Yes 2
Val-David, Quebec, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Tittle say all; great resort in general, but could benefit from some minor restorations and cleaning because facilities are becoming old and in our room we saw a coakroach that might came from the bath tub plug that was missing. There was also a broken tablet in our room and they came to fix it with only 2 small screws,... More 

Was this review helpful? Yes 1
Toronto
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We purchased a vacation package to Melia from Transat Holidays for April 10 – April 17, 2015. However, when we arrived to Cuba, on the shuttle bus on our way to the hotel we were notified that Melia was experiencing problems with air conditioning in some of its suites and that we would instead be transferred to the Sol Cayo... More 

Was this review helpful? Yes 3
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello VeryCurious_Traveler Thank you for making this review in tripadvisor. First of all, we would like to say that the AC system is back working and the new unit is performing nicely. We are very sorry that this accident with the other equipment happened at all, and specially at the same time of your holidays. As soon as we had... More 

07087
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The area is priceless and the Hotel could be perfectly *** as well the customer services! Food awful at the buffet but delicious @ the restaurants in the Hotel! But if you look for the price everything is perfect! Good Luck ! 😂😂😂😉😉😉😉😉😉😄😄😄😄😄😄😄😄😄🍷🌞🌞🌞🌞🌞🌞🌞🌞🌞!!

Was this review helpful? Yes 2
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Camaguey Thanks for your comments on this page, we are sorry to hear that you valued some services like the a la carte restaurants, the beach and the site in general, but at the same time we apologize for the inconviniences during your stay. We would like you to let us know more details about what you didn't like... More 

Warrington
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As many visitors have reported, this hotel is, like many of those in Cuba, in need of a little TLC, however the food and service is mainly excellent Internet needs sorting out across Cuba, so not the fault of the hotel, but don't count on either getting a connection or being able to upload/download files of any size We had... More 

Was this review helpful? Yes 2
Montreal, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The MCG is a great resort with wonderful staff & beautiful grounds. I loved the ponds. During my stay staff were out & about the resort doing maintenance work. I have been to many Caribbean destinations like Aruba, Barbados, Bermuda (5* resorts) and have very high standards and I will say that I was not disappointed with Melia CG. My... More 

Was this review helpful? Yes 4
Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here Mar27-Apr4. Had a great time. Food was exceptional for Cuba and Service very friendly. Wondered at first if resort was going to stay open. Pier was roped off, a third of resort was closed from Air cond. failure, Pool liner was not fitted proper to bottom of pool and a small problem after check in with getting... More 

Was this review helpful? Yes 1
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Dabrazap Thank you for your nice coment regarding your stay in our hotel. I will pass your regards to Sam, Yaniris, Vania, Luis, Didier. Mary and Yaniel. Also we will pass the compliments to our Chef for the options of the buffet. We are very glad that you enjoyed your stay and the shows, the fishing and the beach.... More 

Hamilton, Canada
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned after 2 great weeks. Staff are all very friendly and nothing seems to be any trouble. The food at this resort is excellent along with the service. Special thanks go to Mary in customer services for making sure we had a ground floor room. thanks also to Sandro and Mercanteti for entertaining us at dinner and Maiyelena and... More 

Was this review helpful? Yes 4
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hellow Wanda First of all and on behalf of our staff, we like to thank you for this nice review. We are very happy that you enjoyed your second visit and are planning the next one very soon. It is encouraging to see that you apreciated our offers of food and valued the services. We will pass on your regards... More 

Ingersoll, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 3rd time with Melia! Everytime without fail the staff make us feel like family!! From the moment we arrive until the time we depart we are cared for with love and smiles. Our rooms, food and entertainment! Everything was above excellent!! We love it there and call it our home away from home! Thank you to Yamely,... More 

Was this review helpful? Yes 3
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello BLV Thank you very much for taking the time to make this awesome review, having been here 3 times already you are a member of our family and we will look forward to each of your visits. I am glad to realize that you enjoyed the rooms, food and services and all during your holidays. We will pass your... More 

ontario
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Please do not listen to bad reviews. This hotel is great. Yes, the rooms are a bit dated, but not a major issue. The beach and great staff totally make up for it. The peer was under construction, but almost finished. We went on it a few times to fish, workers didn't mind. Scuba diving at nearby reef was great,... More 

Was this review helpful? Yes 6
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Lanex Thank you very much for such a nice review and your support. As you said the pier is almost done and we have the plan for updating the rooms soon too so the whole resort will improve a lot. I will pass your thanks to Jorge, the rep, he is very goos at what he does and an... More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Lobby bar(7)
  • CUSTOMER SERVICE(6)
  • Thomas Cook(3)
  • HOT WATER(3)
  • Italian restaurant(3)
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