Reception and customer service personnel very efficient. Lobby bar very good - busy but service still very good. Friendly bartenders. International Restaurant is excellent. Italian Restaurant very good, although not open for lunch at this time of year. Ranchon also very good. Lunch only at this time of year. Special lunch for returning guests very enjoyable. A good idea. Buffet... more

hi all back again to the fantastic melia (11th trip) it gets better everytime the coach picked us up after a good flight with thomas cook. our great friend jimmy was on the coach to pick us up. this time the ice cold lager was free lol, at reception our rooms where waiting for us thankyou to our friend yaleidy+paco... more

We had a couple of Cuban resorts in mind and my wife picked Melia solely based on excellent review and pictures on Trip Advisor. Well, we made the right choice. Melia was everything we had hoped for and more. The hotel and amenities are, if not excellent then, very, very good. The food was delicious with good selection for meat... more

If you want to go to a place where you are well fed, have nice rooms, great friendly service, a fantastic beach, fishing off the resort pier and feel like you are amongst friends then look no farther. From the moment you arrive you are welcomed by everyone. From the Manager to the Gardener they all are concerned that you... more

We just come back, my sister and I, from this beautiful hotel. Everything was perfert just like the other times. Great rooms, clean and comfortables. Meals are excellent and people so funny. The temperature was perfect ; sunny and warm. You don't have to go anywhere else this place is the best. Hi to everybody over there and best wishes... more

Well where do I start.... We got to the airport and was told our plane was out of service so we would not receive the premium package we had paid for, Thomas Cook problem nothing to do with the hotel. Had a lovely coach to take us to the hotel and once there we were greeted by the hotel reception... more

I'm a frequent visitor to Melia Cayo Guillermo. The food is good but there is a lack of red tomatoes and orange cheese. (cheddar). The waitresses and waiters in the buffett are excellent. Yousmani, Abel, Luis, Yaminna, to mention a few. I missed Yaminna this time as some of the workers were not there due to low season. On this... more

We just got back from a week at the Melia Cayo Guillermo, and couldn't have had a better time. A group of 16 of us went down for our wedding, and everything was fabulous. Not one person in our group, or anyone that we talked to, had a bad word to say about anything regarding our trip, besides the bugs,... more

My wife, our 2-year old daughter and I stayed at the resort in November 2009 and had a mixed bag of experiences. This resort felt like going back 15 years later to the same awesome family restaurant you used to go to as a kid. Sure, the decor was the same and the ambience was still very much as you... more