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Sol Cayo Guillermo

Certificate of Excellence
Jardines Del Rey | Cuba, Cuba
Sol Cayo Guillermo
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2,703 reviews from our community

Traveler rating
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    955
    378
    191
    96
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658
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sol Cayo Guillermo
See the most recent reviews
Halifax, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

1: Flight Air Canada with a connection to Toronto. Halifax Toronto ok delay weather related. Toronto to Cayo Coco switch to Rouge you pay a premium with AC vacations compare to Air Transat or Sunwing and get no service you want entertainment you pay for it same with food it is like riding in a Lada. 2: Airport transport was... More 

Was this review helpful? Yes 2
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear randy76randy, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it, they give us the opportunity to work on next clients, we are working in order to deleting the issue you have had for the next clients, please! be in touch anytime you want as many... More 

Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just arrived back from my third trip to this hotel and once again had a great time. There were a couple of issues when we first got there, one of the beds in the room was broken and there was no hot water but these were quickly resolved and the staff were very apologetic. The hotel itself is a little... More 

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Sam W, Thank you very much for your comment, great to hear feedback from our clients, as you wrote in your review we are working in order to change the resort, we are building a new restaurant and we have another surprises for all our clients, your comment about our staff is so great! thank you for mentioning those... More 

1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

this place is paradise. Staff was friendly, hospitality exceptional and beach was breath taking. We are definitely returning next year! Very peaceful place. Trip to Pillar Beach was absolutely beautiful. Food was good met some great people. Very safe place for family and children. Loved every moment!

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear MarshaDawn, I loved your comment, it was chort but we can feel your love and happiness in your heart when you talked about Sol Cayo Guillermo, glad to know i have been met your expectations I know you'll be back meanwhile you may follow on Facebook: Sol Cayo Guillermo - Cuba, lot of pictures from our hotel, entertaiment activities... More 

Quispamsis, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

My 24 year old daughter & I traveled to Cuba from March 19-26th. We departed from Moncton with Sunwing and were delayed in leaving. We were to arrive in Cuba at 9:20 pm, but didn't arrive to the resort until 1:30 am in the morning which was a little disappointing.. Apparently some of the flight crew had broken down crossing... More 

Was this review helpful? Yes
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Sue, Glad to read that your daughter first time in cuba was as enjoyable as you wished, thank you for let us know we have met your expectations, thanlk you for let us know you will be back, happy to hear it next time your holidays will be more exiting than this one, hope you enjoy everything we are... More 

Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a beautiful little resort offering lots of pleasures to northern travellers looking for some sun and relaxation. The two best things about the place are the beach and the staff. The beach is perfect. The staff is equally exceptional. There were many people who made the trip particularly special. One of those who stood out to us was... More 

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear ThunderB_13, Great to read you like the resort, my two points to sale the resort is my staff and the beach, they are incredible and they make worth you have spent your mony holidays in Sol Cayo guillermo, because staff work with devotion and love for you and beach is a paradise, hope to see you coming back to... More 

Bridgenorth, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a great time at this resort. The beach and ocean are to die for and literally take your breath away. You can walk forever along the beach. The resort has a very nice layout and has a nice family feel to it. We enjoyed the fact that it was on the smaller side as we got to meet... More 

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear YoungsontheLake, Thank you for your comments, is good to have your oppinion after visiting other places as a holidays and I'm agree, our beach spot is amazing, a place tu unwind and enjoy the pure nature because is safety, most of the clients call it paradise, great to hear you have enjoyed your holidays, hope to see you one... More 

Fergus, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This older hotel is clean with great food and excellent beach. Thanks to Carlos Cruz for excellent drinks at the lobby bar, and for making up a concoction for my husband who was feeling under the weather. Anita at the main bar was a real gem always smiling. These two are the sweetest and kindest people I met. Love this... More 

Was this review helpful? Yes 4
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear JTJH_CF, Thank you for your taking parto of your time to write your experience in the resort, Totally agree with Carlos and Anita are exceptional, all my staff is great, the first reason of clients coming back every over the year, glad to know you were touched with our magic, hope to see you around soon, have a wonderful... More 

Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to SCG the middle of March for a week. We had 2 teenage girls with us and they had a blast ! They want to come back at Xmas. The hotel is small which we really like. We stayed in a ground floor room with a patio and a great view of the beach. We had no problems... More 

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear dizzynan, That's so good heard your grils have enjoyed a lot and they feel desire to return this year, that means we met their expectations and alsoe yours, adults are happy when our kids are too, thank you for your comments to my staff, you have to see our pool now, we put it new lights and they change... More 

Northwich
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from my 3rd visit.Stayed from 11th March until 26th.Just one word, Fabulous!.No complaints whatsoever.I cant understand what people find negative about this hotel because in my opinion I reckon its up there with some of the best in the caribbean.If you want want a 5 star sandals type of hotel then I would suggest that you go book... More 

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear NorthwichNighty, Thank you for your comments, it great to know we have been met your expectation and you had another good time, Thank you for let me know you have enjoyed the lobster dinner we offer from time to time in the buffe, your comments are very welcome and we are thinking do something in the disco but one... More 

Little Current, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We where treated wonderfully on our Holiday at the Sol, my now fiance purposed to me on the plane and that began our trip. When we arrived they where waiting from Sunwing and whisked us away with roses and a taxi and photographer to our resort. Upon arriving at the hotel we where greeted by our very own dancers and... More 

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Hi Linda, Great to read you have enjoyed your holidays, we are using your picture on twitter and facebbok, thank you for write your comment on this site and i hope you be blessed during your propousal holidays, I know you were blessed for our magic, hope you be back soon to celebrate your wedding or honey moon, have a... More 

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