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Sol Cayo Guillermo

Jardines Del Rey | Cuba, Cuba
Sol Cayo Guillermo

2,747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just had to write about this hotel after reading some negative reviews. We (my wife and I) have been guests to Cuba 3 times, each time at the Sol cayo guillermo. The Staff are the best in the world, you cant go 5 minutes without a smile or an hello from a staff member. The beach is by far... More 

Was this review helpful? Yes 6
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Tom, Thank you very much for your coments on tripadvisor about your resent stay at the resort, great to know you will be back in january, please let us as you have your booking details and your requests, as a repeated clientes we may do our best toi please all of them and offer you a bottle of rum,... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

*WARNING* Extensive Rant, Scroll Down To Bottom For Key Points This hotel has driven me to never want to go back to Cuba EVER AGAIN. Yes, this resort most definitely had the nicest beach. Clean sand, clear water and plenty of space so that you never felt too close to other people, but, this resort was extremely lacking and I... More 

Was this review helpful? Yes 7
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Kristin134, Thank you very much for posting your comments on your recent stay in our hotel, thank you for choosing us to enjoy your holidays, I would like to say something about your important review: We have taken the steps to make sure this do not affect future customers. Thank you for your observation; based on all your opinions... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Only 78 more days until I return to this quaint little spot in Cuba. I have to say one of my favorite places thus far and I have seen almost all of cuba with the exception of Santiago and Baracoa. The staff are amazing all the way up to management. I cannot begin to thank the sales manager Nelido enough.... More 

Was this review helpful? Yes 4
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lovely Tracey, Thank you for your loyalty, thank you for your coming over the years, I'm very grateful you have come back after a few years without visiting us , I’m happy it was while I’m at the resort, you make me feel honorable, Thank you for keeping planning your visit at the hotel, That’s great to know! We’ll... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been to this hotel two times previously and cannot fault the hotel in itself really. Yes the rooms and certain areas could do with updating but what people forget is that Cuba is not as modern or up to date as other countries and what may be needed to fix or update the hotel must be ordered and a... More 

Was this review helpful? Yes 9
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear MissJessCxo, We are so sorry to read that we were not able to meet your expectations during your holidays, Thank you so much for your comments on our facilities and services. It is great to know you have encountered our hotel as a great options for your holidays, thank you for being planning your return, I hope be soon,... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is my first time staying at this hotel, and I had read a lot of mixed reviews before hand, so went with an open mind and no expectations. Having visited Cuba before, I knew what to expect with the basic standard of living. I have travelled to most Caribbean islands, and Cuba is definitely in the top 3 for... More 

Was this review helpful? Yes 3
Jose Antonio R, Gerente at Sol Cayo Guillermo, responded to this review

Thank you for taken your time and let us your review , as you said we have the best spot of beach in compere for the rest of the hotels in the area , as a structure can be another’s hotel that joust open last year or this year but as you said too we have a persona in general... More 

Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I are regulars of the Tryp Cayo Coco and this resort is our sister Hotel. We try to visit Cuba twice a year. When we visit Pilar Beach, Sol Cayo Guillermo is our place to stop for lunch and enjoy the beautiful views of the resort. I Just want to say that the management was welcoming, friendly... More 

Was this review helpful? Yes 3
Jose Antonio R, Gerente at Sol Cayo Guillermo, responded to this review

Miss Lee Firstly we will like to thank you for taken your time and write us your beautiful review, it’s our pleasure to have you here with us, and of course give us the opportunity to be part of your holidays, we hope to have you here on your next vacation so we can serve you one more time, hope... More 

Mansfield, United Kingdom
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Trip Advisor – Sol Cayo Guillermo Hotel is considerably tired and need of some updating, in some places structurally but in most cosmetically. Hotel is clean, staff friendly and in the main they are very friendly and happy to help make your holiday a pleasant one. The rooms are comfortable, clean but again they are dated. We had to get... More 

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review
Google Translation

Liebe kitejan1887 Wir freuen uns sehr zu lesen, haben wir der Lage, Sie mit einer sehr schönen Urlaub Erlebnis zu... More 

Port Perry
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here the first week of April. Was our 4th visit to our favourite place. Nothing beats the beach or staff, and we have made many wonderful friends at this resort, some guests but most of them staff. We have strong bonds and friendships and spend most of our days laughing with our friends..when we're not... More 

Was this review helpful? Yes 7
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear BeachPlease_12, So glad to read you have had a wonderful holiday with us! Thank you so much for reviewing your experience, especially for all your compliments about our facilities and services. We do hope to see you again in the near future; please, email us your preferences and we will be very glad to look after them. It is... More 

Miami, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is in Cayo Guillermo and it's located in one of the best beaches in the area. the water is turquoise and it's really calm. The service is very good and what I like the most about this resort is that it's a small resort, not too many rooms and everything is close. The rooms are not that fancy... More 

Was this review helpful? Yes
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lim A, We are very glad to read we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services. hope you be back soon to enjoy the facilities one more time, please email us and let us know your request in order to do our... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stays with friends the week of April 19th... have been before and once again had a fabulous week...the beach can not be beat..our room was great and the wonderful staff made our vacation wonderful. Had a great Canada versus Cuba hockey game...met many lovely people and had marvelous BBQ grill each day at the beach bar. Social thanks to... More 

Was this review helpful? Yes 2
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Loyal Maureen, My loyal client Maureen, hope you be fine, Thank you for your post on tripadvisor, so glad to hear you have enjoyed your holidays and you are missing us, you most come on september and 800 block will be waiting for you, 804 or a similar one, have a wonderful day! With Warmest Regards, Jose Antonio /... More 

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