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Sol Cayo Guillermo

Jardines Del Rey | Cuba, Cuba
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Sol Cayo Guillermo
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Sol Cayo Guillermo
Sol Cayo Guillermo
Sol Cayo Guillermo
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2,778 Reviews from our TripAdvisor Community

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Traveler rating
    1,105
    980
    392
    196
    105
See reviews for
677
1,299
96
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (556)
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  • All months
    (2778)
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    (815)
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    (558)
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    (566)
  • Dec-Feb only
    (839)
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1 review
3 of 5 stars Reviewed yesterday NEW

Just got back from 2 weeks at SCG. The hotel and the staff are superb, we have been to Cuba several times so totally understand that the star rating system is only comparable to other hotels in Cuba. The SCG has the best beach around and the hotel in generally nice. We looked at people's reviews before we went but... More 

Was this review helpful? Yes
liverpool
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

we were looking forward to our 3 weeks in paradise after reading the reviews of the hotel on here and decided its where we wanted to go- what an absolute nightmare for the 3 nights we had to endure before moving at our own expense to the melia cayo coco(reviewed separately) Where do i start - the room was infested... More 

Was this review helpful? Yes 3
Warrington, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our first time in Cuba we stayed for 3 weeks and had a Holiday of a lifetime and will talk about this holiday and hotel for years to come or till we go back again, don't get me wrong we had a few issues but it didn't spoil our holiday it was mostly the air con and the staff bent... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just got back from two amazing weeks in Cuba. Like many other people I'd read all the reviews on Trip Advisor beforehand - please please don't believe everything you read in these as some of the comments have been blown completely out of proportion. Do your research before you go and you'll be fine. Remember that Cuba is a tropical... More 

Was this review helpful? Yes 2
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Well I don't know where to start really! Got home last thursday 16th from the best holiday we could of wished for. We had never been to Cuba before and I can honestly say after visiting we would never holiday anywhere else now! I can not stress enough how much rubbish these negative reviews are! It's ridiculous how the hotel... More 

Was this review helpful? Yes 7
Geneva, Switzerland
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Was there with my family in July 2015. The beach at this place is incredible but the hotel is depressing. Unbearable entertainment poolside, poor quality of facilities and food, impossible to eat outside the noisy restaurant ... Windows and doors not closing in our seaside rooms... In short, only recommended for amateurs of "all inclusive" but not looking on quality.... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this hotel & was a bit worried about the negative reviews, We found the hotel & staff great, the food gets a bit monotonous after two weeks but you could always find something. The entertainments team work really hard as do all the staff & gardeners but they always remain happy. Trip to Moron was a bit of an... More 

Was this review helpful? Yes 2
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Stu B, I'm very glad to read you ignore the negative reviews and you decided to have your won experience and that's experience it was a good one, we always want to be able to provide you with a very enjoyable holiday experience but some clients have high expectation, point is we have to have the chalange to offer... More 

Montreal, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at Sol Cayo Guillermo for a third time since 2013. As a repeated customer, I came back for the beautiful beach (the best of Cayo Coco & Guillermo including Playa Pilar) and especially for the friendly staff. I was quite pleased in general but I felt a lack of maintenance on the property in general. This hotel can... More 

Was this review helpful? Yes 11
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear repeated Diane, So good to have welcomed for the thirth time in our resort and know you enjoy it as good as the other times. Thank you very much for your comment about the resort and for recommending us on Tripadvisor, quite good to hear the opponions from our repeated clients, they are the best thermometer we may have... More 

Oshawa, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

We just returned to Canada from a wonderful week in Cuba. the resort is nice and small, a little tired but our room was spacious, clean and very comfortable. The beach is beautiful, fine sand and clear water, great for long walks. There is one main restaurant and another small one which you need to reserve. The food was very... More 

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Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Lovely Ann, Great to hear from you, I love your comment because is good to know ytou had a fabulous week, That's a good beginning, it is awesome you wouldn't find any fault with any of the staff or management and everything was relaxing, the new restaurant will be finished in nobember, hope you come back to see how... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved my vacation in Cuba it was my second time there but not the same hotel .. The beach was awesome the best one ever the water is clear the sand is so soft the weather was amazing the whole week we were there ... A few problem s but all in all was an amazing week ... The shows... More 

Was this review helpful? Yes 1
Jose Antonio R, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Lynda, Thank you for your comment, being an small resort give us the opportunity to please almost all our clients in every request, staff is our asset and the reason to make you feel desire to come back, so I hope they never lose that feeling with my clients, it is important you feel like in family because you... More 

Hotel Review Summarization

What travelers say

  • Very good(47)
  • Main bar(43)
  • Thomas Cook(36)
  • Pool area(19)
  • Pilar beach(17)
  • Buffet restaurant(14)
  • White sand(13)
  • CUSTOMER SERVICE(10)
  • Great time(8)
  • Plastic cups(6)
Questions? Get answers from hotel staff and past guests. Ask a question

4,419 photos of this hotel

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Dining (218)
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Bathroom (52)
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Other (1539)

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