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Sol Cayo Guillermo

Jardines Del Rey | Cuba, Cuba
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1 room 1 guest
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Sol Cayo Guillermo
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2,807 Reviews from our TripAdvisor Community

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Traveler rating
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687
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (560)
Date | Rating
  • Dutch first
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  • German first
  • Italian first
  • Polish first
  • Portuguese first
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  • Slovak first
  • Spanish first
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  • All months
    (2807)
  • Mar-May only
    (815)
  • Jun-Aug only
    (587)
  • Sep-Nov only
    (566)
  • Dec-Feb only
    (839)
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Port Colborne, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

The beach was amazing, flat, firm, soft sand and miles long. The resort, although a bit tired exceeded expectations for a budget beach vacation. Service was good, resort was clean and the food was okay. A great place to unwind!

Was this review helpful? Yes 1
Red Lodge, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for 2 weeks. Any issues we had the hotel sorted straight away. All staff were great and to be honest no other holiday has compared. The hotel has a more family friendly feel. Our son learned to swim with the help of other holiday makers! We made lifelong friends and will definitely re-visit this place. The beach is... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I visited This beautiful hotel with my 2 young children and Mother. We stayed from 8th-22nd July. Although there wasn't much in the way of entertainment and, the food was poor, we had the holiday of a lifetime. Staff were delightful and, so accommodating to every request. One kind member of staff lent us his personal plug adaptor for the... More 

Was this review helpful? Yes 1
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear sunny-sky88, Such a great comment. I feel so honorable while reading your review. Thank you very much for your reccomendation to all the travellers about the bad reviews. I really apopreciated. All my staff do the best for please each request using our tools. You said: Thank you Sol Cayo for a memorable and beautiful stay... and I say... More 

notts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second stay at SCG (last two weeks in July). Like last time we had a fab holiday. However, their organisation could do with some improvements and I am aware of the fact that the Director Jose Antonio had left several days before our arrival. As a returning guest I had emailed Jose Antonio to ask for the... More 

Was this review helpful? Yes 3
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Repeated bemcot67, Thank you very much for taking part of your time to write your comments on tripadvisor. It was great have a feedback from you and we loved it hear from my repeated clients. Some times is hard to please exactly as you wnt your request. honety we work hard to please you at your arrival but we... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Brilliant hotel and staff.. It's typical Cuba, a little attention needed here and there, but don't let that stop you. The location is idyllic, and we met so many nice people. After going to Varedaro which has a local town, this was like being on a tropical island. It was such a relaxing week. I'd definitely recommend and go back.

Was this review helpful? Yes
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Hi TripMember081720151, Thank you for your comments on this site, glad to know you have found our hotel brilliant and you have had a fabulous holidays. we are happy to hear that. There are always adjustments to be made and we are working on them. We do look forward in the hope of being able to welcome you back in... More 

Turin, Italy
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

location is wonderful but a good renovation, there is a lot of green and nice pools. The beach is amazing and still wild. At check in we had a problem with requested third bed, because it took until 11 pm to wait for it. After this inconvenience everything went very well. Excellent and friendly bartenders, thank you Anita!!!!

Was this review helpful? Yes 1
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Gourmander74, Thank you very much for your generous comments on your recent stay with us. We are very glad to know that in spite of our accommodation standards we provided you with a holiday over your expectations. We truly hope to see you again in the future so please, keep us posted if you rebook for us to look... More 

charlottetown
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here, last spring, in April. We emailed the hotel directly, before hand, to request a ocean view room. We were very pleased with our location, we were in a building with room and balcony facing the ocean, with a short walk out and right out and on to the beach. ( 1100 ) We found the food the... More 

Was this review helpful? Yes 1
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear BlackCat267, So glad to hear from you. I feel happy you have had an excellent holidays. We truly hope to see you again in the future so please, keep us posted if you rebook for us to look after your next time with us. Have a wonderful day! With Warmest Regards, Nelido Casay / Sales Manager More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great place to chill out and relax, rooms are basic but ok. Beach bar is great, especially if Carlos is on duty. All staff are friendly and helpful, some even offered us to visit their homes and brought their families in to meet us, it was great. Speed boat trip into the Mangroves is a must and Havana Trip overnight... More 

Was this review helpful? Yes 1
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Philip R, Thank you for post your experience in this site. Glad to know we have been available to met your expectations. Thank you for your comments about the resort. Carlos is quite funny, all the clients enjoy him when he works at the cuban bar. Hope you be back soon to offer you another great experience as you... More 

Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went with my parents and brother for 2 weeks in July. The hotel may be considered fairly basic to some people but you need to bear in mind the contry it is in. The rooms arent anything special and some may come with slight faults but you don't go on holiday to stay in your room the whole time. In... More 

Was this review helpful? Yes 2
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear James G, We are so glad to read your comments. Thank you very much, it is a helpful comment, Staff and beach are amazing they are absolutely stuning, they do the difference. Thank you for all your compliments and for mentioning that person who outstandout your holidays. The small issue you have written they are already fixed. AC, WI-FI.... More 

Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Well we came back Thursday 6th aug from a two week holiday hear, we arrived wed 22nd July to a lovely welcome drink and music, we got to our room, had fantastic views of the sea, unfortunately air conditioning wasn't working, so informed reception, but took two days to fix and it flooded the room. on fri 24th july the... More 

Was this review helpful? Yes 8
Nelido Arsenio C, General Manager at Sol Cayo Guillermo, responded to this review

Dear louise h, Thank you for taking part of your time to review your recent stay with us, I'm truly sorry for falling short of your expectations. Please! accept my apologies for failing on providing you with a positive holiday experience. Measures have been taken, we have some ideas that we are already applying. Hope clients like them because we... More 

Hotel Review Summarization

What travelers say

  • Very good(47)
  • Main bar(43)
  • Thomas Cook(36)
  • Pool area(19)
  • Pilar beach(17)
  • Buffet restaurant(14)
  • White sand(13)
  • CUSTOMER SERVICE(10)
  • Great time(8)
  • Plastic cups(6)
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