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All 5 Cayo Guillermo hotels

Sol Cayo Guillermo

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4.0 of 5 Resort (All-Inclusive)   |   Jardines Del Rey | Cuba, Cuba
Hotel amenities
Sol Cayo Guillermo
Ranked #2 of 5 Hotels in Cayo Guillermo
Certificate of Excellence 2014
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2,407 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Llanfairfechan, Conwy
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Returned from two weeks at the Sol yesterday but needed to put down my thoughts whilst they were fresh. Travelled alone to reward myself at the end of a work contract and have two weeks on an idyllic beach surrounded by the sounds and weather of the Caribbean...and just read. Read as many books as I could to catch up... More

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Crwydro2, Is great you have written your Tripadvisor comment once you have arrived at home, because you won't forget nothing. thank you for that kind action. We really appreciate it. The hotel was open in 1996 and we are working in every place of the resort and we keep working, we are renovating 50 rooms, building a new restaurant... More

Toronto
Contributor
11 reviews 11 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I am not a stranger to Cuba, I have been there, done that on more than 36 occasions ???!!!! This was my first trip to Cayo Coco after 15 years and I end up in this hotel. So...., travelling SOLO is never easy, but I got used to it. Thanks to the great people from UK I had met on... More

Was this review helpful? Yes
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear mgrodzicka, I'm happy to know you have met some friends in my resort. Thank you for all your comments, thank you for notice my staff will make your vacations very memorable, they always have an smile to offer you. We daily fog the Mosquitoes, but I always i recommend to my clients bring spray and cream after bite, that's... More

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Well, what an unforgettable experience me and my family had at our first time at SCG. We arrived 24th September, and were greeted by the dancers, and cold slushes on our reception; the staff were so friendly and welcoming, that it felt like it was a home-from-home. It was also lovely that me (and my family) had our luggage taken... More

Was this review helpful? Yes 6
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Jade, Very glad to read we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services. It is great to know you have enjoyed our hotel and truly hope to welcome you back in the future. I laugh a lot with Playback show, is a... More

Boston, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was actually one of the best holidays that we have had. The Location was perfect and the Room clean and comfortable The STAFF is really what makes this place so special. So much so that we are arranging to go back in September 2015

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Kenn G, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it, as you said our staff is great! We think they are our asset, beach too, they make the difference and they make worth you have spent your holiday in Sol Cayo Guillermo. With Warmest... More

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having just come back from 2 weeks here we cant wait to book and return back!! The entertainment was great and the staff couldn't of done more for us!! My 20 month old daughter enjoyed every second! Everything from start to end was perfect!

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Stephanie S, So great to hear your 20 month old daughter have enjoyed every second in the resort! when kids are happy parents too, Thank you for write your experince on this site. We hope to see you soon to welcome you one more time. Have a wonderful day! With Warmest Regards, Jose Antonio / General Manager More

Cumbria, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned from the Sol Cayo Guillermo yesterday after our 2 week honeymoon. From the moment we arrived until we boarded the bus to return home the staff went out of their way to ensure we had a good time. The rooms may have been a little tired but were spotless, the gardens lovely and despite what we had read the... More

Was this review helpful? Yes 2
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Garry & Lyz Dow, So glad to read you have had a wonderful holiday during your honeymoon! I'm so glad to read your comments, I'll share it with my team, especially with those you have so kindly mentionned! Thank you very much for your review. Great to read you will be abck soon, please, email us your preferences and... More

stoke
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

stayed at hotel 24th sept to 8th oct 2014 I wanted to cry from minute I arrived awful we stayed in room 1104 & 509 both smelly pool was lovely foyer lovely that it activities staff well awful to good a word they did a morning dance routine was laughable they hadn't got a clue food awful battered sprouts made... More

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Thank you very much to post your comments on Tripadvisor, I'm sad to read we falling we wasn't able to provide you a nice holiday experience as many clients has posted about the resort. There are always adjustments to be made. There was an misunderstood because bed linen was changed but if you didn't feel good with it you... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just came home from our first trip to SCG & first ever trip to Cuba, and it's safe to say the holiday blues are evident! Being truly honest, I was worried about many things after reading reviews on this site, however my worries were no more upon arrival and it has been a fantastic two weeks. Pros: Food... More

Was this review helpful? Yes 8
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Client, Thank you so much for so generously commenting on our facilities and services. It is always amazing such positive feedback which makes me feel proud of my team and their daily efforts on providing you with unforgettable experiences. Please, as soon as your re-book, email us your booking details for us to look after another great time in... More

Brampton, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time at this resort and not a last time What can I say? It is paradise,resort is beautiful,stuff is so pleasant,helpful and friendly. Food-we went to Cuba many times,newer had food sooo good. Lots of choices,meat,cheese,veggies,pasta. Fresh fruit every day. Beach is beautiful,well taking care off. Thanks to the management for doing good job managing this hotel. Thanks for... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lubica, I'm so happy to read we have been able to provide you with a nice holiday experience, the first in Sol Cayo Guillermo but not the last, Great! I hope you be coming back soon to enjoy another holiday. Please, as soon as your re-book, email us your booking details for us to look after another great time... More

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for a family wedding - the wedding was lovely. The beach, sun and pool were all lovely. The maintenance staff, reception staff and waitresses were wonderful. That's where it ended for us. The food was very limited and often only just warm, not hot, Brussels sprouts and fries for breakfast were a little surprising!... More

Was this review helpful? Yes 2
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lisa, Thank you very much for posting your comments on your recent stay in our hotel. Thank you for your observations which have already been addressed. Thank you for let us know your wedding was lovely. Shops are in the resort but they don't belong to us, they already have candy, crips and chocolate, sometime we have lot of... More

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Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

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