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All 5 Cayo Guillermo hotels

Sol Cayo Guillermo

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4.0 of 5 Resort (All-Inclusive)   |   Jardines Del Rey | Cuba, Cuba
Hotel amenities
Sol Cayo Guillermo
Ranked #2 of 5 Hotels in Cayo Guillermo
Certificate of Excellence 2014
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2,367 reviews from our community

Traveler rating
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    77
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
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English first
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We took another trip ( the 6th one ) at the end of July to SCG. Prior to booking we've looked for some deals in Antigua, Bahamas, Costa Rica with a $1200-$1300 per person budget. Within that price range, mind you it is low season, we found only hotels that got themselves the same crappy beach we have at the... More

Was this review helpful? Yes 3
Telford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a wonderful little jewel in the Caribbean - a place of tranquility & pure beauty.The people are just so friendly and they don`t hassle you in the slightest - in fact they cannot do enough for you. A perfect place to relax & charge your batteries. Yes the furniture is a little tired in places & could do with... More

Was this review helpful? Yes 4
hamilton
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Sol Cayo Guillermo has been a favourite of ours since opening 18 years ago. Our last visit was 2 years ago...since then (and my last review) they have added nice new seating and a main bar in the reception area. Best bartender is located there, thank you for all your great service Carlos! By the way, he makes the best... More

Was this review helpful? Yes
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear 59canadian, Great to know we have provided you with a positive holiday experience, Thank you for writing it on Tripadvisor, Thank you for appreciate all the improvement we are doing for you. As you said salt could be added on the table, we have differents clients to feed and some of them don't need salt, is easier add salt.... More

Kirkland, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great trip. The room was clean, water bottle every day, the furniture is a bit old but functional. They should change the mattress in the room, it was not conformable. Everybody was nice and willing to serve you. The food was great, the Chef was in the buffet restaurant from breakfast to supper. They grill the meat... More

Was this review helpful? Yes 7
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Customer, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we enjoy having feedback from our clients, We also like to thank you for visiting us, it’s great have clients like you, please! keep in touch! I hope see you one more time laying in... More

WIGAN
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel for the last three years and am returning again jan 14th 2015 for three weeks not all the staff get a mention in customer reviews but I can tell u everyone of them is brilliant they never moan they are always smiling and willing to help in anyway possible from reception guys to the... More

Was this review helpful? Yes 5
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Repeated customer, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we enjoy having feedback from our clients, Thank you very much for your lovely words! They made us feel special, We also like to thank you for your loyalty, it’s great have clients like... More

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well what an amazing place. The friendliest staff I have ever encountered, a traditional Caribbean hotel and the most beautiful and exotic views imaginable. The memories and pictures we have are spectacular. We are definitely going to visit again at some point (money depending!) We have the best beach pictures ever and people have even said they look like postcard... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear lovely Kayley and Chris, Is was so good read your comments! Amazing place. The friendliest staff I have ever encountered, a traditional Caribbean hotel and the most beautiful and exotic views imaginable. WOW! thank you for all your compliments, they make me feel proud to be working at this resort, thank you very much for writing them on this... More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed again for summer 3 weeks and it wasnt long enough. all staff brilliant especialliy yaniel and all the entertainment staff as well as nelson, carlos and george at the beach bar. great holiday and will go again, take any old clothes especially kids stuff as they struggle to get some of the most basic things eg toiletries clothes and... More

Was this review helpful? Yes 4
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Robert, I'm glad to read your comment on Tripadvisor. Thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it, as you said our staff is great! We think they are our asset, beach too, they make the difference and they make worth you have spent your holiday in Sol... More

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic hotel ran by many fantastic staff. We returned two weeks ago from SCG and really enjoyed our two week break. We got married here on the beach with 25 family and friends traveling with us. Beautiful beautiful place. The gardens are well tendered and lush, the gardeners do a really good job and are pleasant and polite. The food... More

Was this review helpful? Yes 6
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lovely client, WOW! Wedding in a haven! Fantastic staff! We are so glad to read your comments and share them with my team, especially with those you have so kindly mentionned! Thank you very much for your amazing review. We are very happy to know we have been up to your expectations during your wedding, we bless you for... More

Doncaster, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Visited Sol Cayo in july and everything about our visit was excellent. The hotel is very low rise and doesn't give the mass hotel feel about it. The position of the hotel is ideal being at the very end of the beach and some days didn't see anyone around us, seemed like our very own private beach. We stayed in... More

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Clover, We are so glad to know you have had a relaxing time in Sol Cayo Guillermo! Thank you so much for sharing your comments on this site and all your remarks on our facilities and services. Will pass your comments on all our staff, thank you very much. We hope to see you again so please, let us... More

Manchester, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We returned 6th August for our fourth visit. We return to this destination for total relaxation and in the knowledge that we will have a great time, meet friends and always be treated well by our Cuban "family". Most of the staff have worked at the hotel for many years and always make us welcome. We consider them with the... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lovely Client, Just by reading the title of your review we get a perfect portrait of your very much enjoyable holiday experience, we are so glad to read it has been such a great time shared with our team! thank you very much to share it with us! we hope you can visit us one more time to enjoy... More

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Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Guillermo 4*
Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

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