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All 5 Cayo Guillermo hotels

Sol Cayo Guillermo

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4.0 of 5 Resort (All-Inclusive)   |   Jardines Del Rey | Cuba, Cuba
Hotel amenities
Sol Cayo Guillermo
Ranked #2 of 5 Hotels in Cayo Guillermo
Certificate of Excellence 2014
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2,440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Havana, Cuba
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had a great time at that hotel. People are extremely kind and are always ready to help. I had some little issues with my room, but the staff fixed every of them and promptly. The food was very, very good. The beach is totally amazing. As a travel agent, I will definitely offer that resort to my clients.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Lovely JulieK11, When travel agents sale resorts they need to have their own experience, Is not the same than having feedback from clients. Thank you very much for your comment and for recommending us. Anything you need for your sales, please don't hesitate to contact us as many times as you need, it will be a pleasure do our... More

Bolton, United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Having never written a review before we feel compelled to give a balanced review of this hotel after our recent experience. On arrival and finding our room 210 at the furthest point from the reception and losing our way we opened the door to a strong stale smell of tobacco which as non smokers wasnt great.The room was tired to... More

Was this review helpful? Yes 5
Cardiff, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second visit, 29/10/14 to 13/11/14, to Sol Guillermo this year and I will return in March 15. Yes there is building work still going on but not too intrusive, and yes it is a long way to drive to see the real Cuba but what a wonderfully staffed hotel. I was so glad to return and see... More

Was this review helpful? Yes
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Repeated Csutomer Keith J, Thank you very much for your comments. Great to read you focus on your holiday and construction was behind, the construction won't affect you if you are not going over the place. Thank you for mentioning those people who outstanding your holiday. My staff is my asset. I do hope to see you soon to... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent a week at the Sol from Oct 29th till Nov 6. This was our first time at this resort, after spending many a holiday at the Iberostar Daiquiri. When we arrived our room was not ready, so we changed into our swimsuits and headed for the pool. We met Yuby there and she introduced herself and told us... More

Was this review helpful? Yes 4
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Kleadye, Great to know we have provided you with a positive holiday experience in your first visit in our resort. We are very happy to read you have encountered our staff to be very hard working and provided you with outstanding service. Also my managers are visible to help you any time and chack everything is going well with... More

Ottawa
Contributor
14 reviews 14 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I had Room 202, which was like half of a bungalow type of facilities. The A/C worked worked well, which is good because of the hot weather. The bed was average comfortable. The room was dated but functional. There was plenty of hot water for showering. The room comes with a small fridge, a safe (for a fee). Please note... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear OttawaAndr_P, We are very glad to read we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services. We do hope to see you again in the near future; please, email us your preferences and we will be very glad to look after them. Have... More

Runcorn, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Returned last week after a very relaxing holiday. The staff in this hotel are wonderful. In particular have to mention Carlos in the lobby bar who knew your drink order after just one night. Miry in the restaurant was also very helpful and greeted us with a lovely smile each day. I have read some reviews which state the food... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Catherine_woodcock, I'm so happy to hear from you and I'm glad to know you have passed a good stance in our hotel, we hope to see you one more time laying in front of our spectacular beach Spot or Around the pool area drinking a cuban cocktail made from your friend Carlos at the lbby bar, taking a nap... More

blackpool
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Has taken me far too long to write this review but the holiday blues hit hard upon our return!.....where to start? From the moment we arrived to a traditional Cuban welcome I knew things were going to be amazing. We had an issue with the room we were given as was a twin when we had booked otherwise with our... More

Was this review helpful? Yes 4
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Cheron1979, ...have never met staff who completely make it their mission to make you happy this goes from reception staff the gardeners restaurant and bar staff.... What a nice comment to my staff, I'm very happy to read you have encountered our staff to be very hard working and provided you with outstanding service. They are great, I consider... More

Kingston-upon-Hull, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and i spent 2 weeks at SCG Sept 23rd to Oct 8th we where greeted by the dancers and a slush drink and staff took our luggage to our rooms. when we got to the room ( 115 ) of which was quite far away from the pool, restaurant and reception. the room was flooded and the bed... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Dawn, Thank you very much for posting your comments on your recent stay in our hotel. Thank you for your observations which have already been addressed. There are always adjustments to be made and your observations and suggestions always help us to do so. Rooms are needing be updated as you mention it in your comment, we are working... More

Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from my first and most definitely not my last visit to Cuba.We arrived at the start of a tropical storm but even this didnt dampen our spirits the place is amazing. The hotel is small and friendly with such genuinely nice staff. The beach is so idylic and as u sit and watch the sun go down... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Wendy, Great to read you have enjoyed the place and you will be back. Thank you for the commentsa bout the staff "such genuinely nice staff" totally agree, they are always present for you to make your holiday better and inmemorable and as you said they make the hotel feel like home. Hope yo be back soon. Have a... More

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

my expectation of the holiday was on the lines of Egypt which we have been for the last 5 years after a nine hour flight and a forty min ride we arrived at the hotel and sat down the bar girl slowly went around the lobby bar handing out drinks missing us out ok that was the start ,went and... More

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear John First of all, thank you very much for taking part of your time to write your comments on Tripadvisor, we really appreciate it. I´m sorry for not be able to meet your expectations and I´m not proud to read all your inconvenients and your thoughts about the resort, i have had lot of upgrade and this one is... More

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Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba

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