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Sol Cayo Guillermo

Certificate of Excellence
Jardines Del Rey | Cuba, Cuba
Sol Cayo Guillermo
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2,656 reviews from our community

Traveler rating
    1,067
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    367
    189
    94
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642
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I completely forgot to review this holiday after visiting in October/November 2013 The hotel itself was ok. Quite large complex, rooms quite a long walk away from stuff. If you are in one of the further back rooms, you are near wetlands, the mosquitoes are atrocious. Everyone we spoke to was bitten very badly (they were all rubbing gin on... More 

Was this review helpful? Yes 2
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Renewals.... It was beautiful!!! People there take care of tourism! I had a wonderful vacations even of bad commentary I had about Cuba! I can't say this about sol cayo Guillermo!!! They are wonderful :D

Was this review helpful? Yes 3
Shediac, New Brunswick
Reviewer
5 reviews 5 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I are a bit spoiled when it comes to travel. We usually stay in 4.5* to 5* resorts and have been to almost every island in the carriban. This was a last minute decision to tag along with my sister, brother in law and my dad. This resort was cheap and since we had just arrived from... More 

Was this review helpful? Yes 3
Callander, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

this was our third trip to cayo coco, the location of our room was within 100 yards if the beach (1305). Our room was clean but does need some tlc, had issues with the air conditioner which they did come and look at but wash;t really cold, we couldn't keep the lights on at night as we would get flying... More 

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear ootpick, Thank you for write your comments on this site, I'm glad you have enjoyed your holidays, 1300 block is not refurnished room but they are one of the closer rooms to the ocean, John offer some advice to our clients who visit the gym, his advicesare good because he knows a lot about it, hope your husband have... More 

Halifax
Top Contributor
51 reviews 51 reviews
28 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I and two other couples and children booked a week south for spring holiday from Canada. We selected this resort because it was a direct flight from our home and relatively cost effective. I did do some research on this all inclusive resort via Tripadvisor but to be honest I was not sure what to expect as... More 

Was this review helpful? Yes 7
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear iantraveller, Thank you very much for your review. Great to read you have had a pleasant holiday, as you said beach is incredible clear water+ white and soft sand and shallow for several hundred meters out which allows you to wade far out and not have to worry so about rip tides or anything like that, also the staff... More 

Halifax, Nova Scotia, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Like other reviewers this resort has some great points and some low points. When we arrived check in was very quick as there were only nine rooms from our bus. Nice touch was beach towels were already in the room. Our first room was ok for the 4 of us and we don't need a whole lot on a winter... More 

Was this review helpful? Yes 1
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear Joel, Thank you very much for posting your comments on your recent stay in our hotel. Thank you for your observations which have already been addressed, There are always adjustments to be made and your observations and suggestions always help us to do so. We do look forward in the hope of being able to welcome you back in... More 

Cocagne
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all I have to say I enjoyed my time at the Sol Cayo Guillermo it was the perfect beach vacation. I have been to Cuba 5 or 6 times before, I've travelled to the DR, to Jamaica and Mexico I've stayed at 3 to 5 star resorts so this review is for people like me who are looking... More 

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear louroy, We are very glad to read we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services, We are very happy to read you have encountered our staff to be very hard working and provided you with outstanding service, specially those you have been... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Visited in late February. Wonderful beach etc., but this hotel is clearly in a decline phase, probably terminal IMO. The staff are no doubt lovely if you are a regular, but the price for all that special attention is that first time guests receive sub par service. Inevitable, perhaps, because management clearly needs to cut costs by reducing staff with... More 

Was this review helpful? Yes 3
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear ElOsoBlanco0, There are always adjustments to be made and your observations and suggestions always help us to do so. Thank you for taking part of your time to post your experience on this site, so my actualy clients and my future clients could have differents opinions to read and that is good, as you said we could look dated... More 

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Here is an honest review from a family that loves Cuba and knows what to expect. Let me say that all the things about Cuba that we love were at this resort... lovely people, great weather, beautiful - no, stunning - beach.These are the reasons we go to Cuba each year, as well as the great value proposition in a... More 

Was this review helpful? Yes 8
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Dear gogirl2011, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it, they give us the opportunity to work on my future clients, Thank you for your observations which have already been addressed, There are always adjustments to be made and your observations and suggestions always help... More 

Bicester
2 reviews
5 of 5 stars Reviewed 1 week ago

We have stayed in SCG from 11.02.until 25.02. Absolutely fantastic experience again( first stay 2 years ago when we got married in this beautiful place).We can describe a place as a haven with most beautiful beach in Cuba. We would like to say special and Big thank you to all the staff of SCG and specially to YUDI who is... More 

Was this review helpful? Yes
Jose Antonio R, General Manager at Sol Cayo Guillermo, responded to this review

Hi Piotr and Ania, I have enjoyed a lot your comment, I'm happy you have told us you absolutely coming back, great to read we have met your expectations, thank you for mentioning all those poeple who work hard to make you feel happy, thank you for all your pictures we love them, my sales manager is using it on... More 

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