We ( a part of 6) travelled to cuba with thomas cook. The flight was average, would defiantly pay for the extra leg room next time! When we arrived in Cayo Coco and got on the bus to take us to the hotel, we had a brilliant rep who told us everything we wanted or needed to know. On arrival... more

If you go to this hotel you will love it,we stayed here as a party of 6,2 teenagers and 4 adults.Everything was perfect from the flight there,booking in,room,food,drink and a special mention to the staff.These people work so hard its stupid,and all with a smile,we were never pestered to join in any activities and the queue at the bar was... more

My girlfriend and I just returned from Guillermo and had the best time! We felt slightly outnumbered by the Brits but everyone was so friendly! I am an extremly fussy eater and I found plenty to eat! The staff was amazing and went out of there way to assist us! We are planning to go back to guillermo next year... more

We travelled to the Sol Cayo Guillermo on 15th November with Thomas Cook. On arrival, we quickly got checked in and found our room. Yes, there was a musty smell but as soon as the air con was switched on this cleared. The room was perfectly adequate, we had requested a sea view and got one, we were about 70... more

I can't understand how can somebody hate this hotel. This was my second stay here and I can't describe the love from the staff what they show towards me. Cleanliness- All over the hotel was always clean, my room was spotless. Service- We have to speek about 2 different type of service. 1 is the staff of the hotel- they... more

We arrived at the Sol on 1st November for the start of our 2 week break. We had already requested a ground floor room and the management said that as it was our 25th wedding anniversary they would give us a special room. The room was defininately special! The electric fittings were hanging off the wall, the bed linen was... more

This was our first visit to Cuba, and after reading the comments on here I came to the conclusion that this resort was either loved or hated by the reviewers...so I was a little wary about this holiday. The holiday was with Thomas Cook, and our flights from Manchester on the 8th Nov were on time and the service as... more

We have just returned from a week in Sol Cayo Guillermo. We had been on the Classical Cuba Tour a week before so this was our chillout week, and it certainly was. The food was excellent all cooked and prepared in front of you, fresh pizza's, meats, pasta dishes, and they cater for everybody. I defy anybody who is fussy... more

My wife and I stayed here in October this year. I had read the reviews before we went and I would like to assure everyone that the negative reviewers must have either stayed at a different hotel or have a sad life! This hotel and more importantly the staff are both excellent. We stayed for two weeks and didn't want... more