Very Very unhappy with the whole experience Not all staff were pleased to assist, infact some we just plain rude! Especially reception Air con was poor but no-one seemed interested! 44 family and friends stayed for 2 weddings. Food was always the same, just a change of meat each night! Out of the 44 half had extreme stomach upsets for... more

Two week stay in October, this our 5th visit in 6 years. Hesitated about submitting a review because I am finding it difficult to be balanced. Yes, we had another very good holiday and we will go back as soon as possible. But yes also, we did pick up on many of the points raised in the last few months... more

Having been to Cuba before we went openminded,we had a great holiday,very relaxing.During the day there are plenty of activities for all,you can either join in or as we did chill,evening entertainment poor,we preferred to stay in lobby. Rooms were comfortable and cleaned daily,on the downside we had no clean sheets for 10 days,so i stripped the bed myself. Plenty... more

'Ok' is how I would sum this hotel up. We got it at the last minute so got a great deal but I would have been disappointed had we paid full price. Overall is was 'ok' - The rooms was spacious but it could have been cleaned better The beach was lovely, sea beautiful (but why do people insist of... more

just got back on the 9/11/09 it was great nice place nice food nice people,if you look down the review one says "not the place to stay" they are full of sh%t it was lovely food was really nice lots of choice and was cooked fine, beach was wot a beach is sand and sea,and the people was great they... more

just got back on the 9 november. the transfer from the airpot to the hotel only took 40 minutes. i went with an open mind and it was better than i expected.check in was really fast we was in room 5256 which was really nice are room was cleaned every day.we had really good service. we went to all 3... more

Where to start, it is so aggravating to read these reviews as we shake our heads about the complaints! For the people complaining about tipping....Get a grip! Ask yourself, how much would you tip at home when going out for breakfast/lunch and dinner...now times that by seven days? If you leave 1 peso each sitting it is much appreciated. Do... more

I was so looking forward to a bit of cuban sun, sea and sand in a beautiful setting and was let down. I felt like i was going back to the 80's, when the hotel was probably top-class. But, it is now in need of a refit. We stayed in three different rooms. The first smelt of damp with large... more

We stayed at the hotel for 10 days at the end of October 09. The hotel is nice, the food is ok even the pickiest of people would find something to eat. The rooms were a tad shabby and could of done with a referb - saying that the aircon worked, the TV worked, it was cleaned every day and... more