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All 9 Castiglioncello hotels

Hotel Baia del Sorriso

3.0 of 5 Hotel   |   Via Aurelia, 1023 | Baia del Quercetano, Castiglioncello, Rosignano Marittimo, Italy
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Hotel Baia del Sorriso
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A recent review
3 of 5 stars Reviewed May 8, 2013
roland50Mulhouse mulhouse
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137 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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mulhouse
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 8, 2013

We just spent one night ( 02 to 03 May 2013 ) in this hotel The ratio price - quality is ok Very nice staff always ready to help but ! The information concerning the parking is not correct ! One very small park place next to the hotel and the second one in the woods .. You will use... More

Was this review helpful? Yes 4
BAIACastiglioncello, Responsabile reception at Hotel Baia del Sorriso, responded to this review
Google Translation

Gentile Cliente, ci felicitiamo che il nostro Staff sia stato di suo gradimento; Ci dispiace per non averle spiegato bene... More

Stockholm
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 1, 2012

Arguably the best location in Castiglioncello, with a perfect view over the bay and a staircase down to the sea and the beach, but nevertheless not necessarily a good deal. The hotel as such offered a small room of rather substandard kind, with a distinct smell of bad pipeing, which although sprayed intensly by the staff recurred later in the... More

Was this review helpful? Yes 1
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, Thanks for posting your review on our hotel. We are happy you have so much appreciated the breathtaking view over the crystal-clear sea of Quercetano Bay, which can be reached by a comfortable external staircase or by an internal lift, as well as the kindness and professionality of our staff. We hope that this will make us forgive... More

Texas USA
Top Contributor
197 reviews 197 reviews
61 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed September 12, 2012 via mobile

Very old Hotel and very dated but pretext clean Your shower is in the main bathroom with no shower or bathtub just a shower head next to the toilet and turn her on the drain is in the center of the bathroom floor and doesn't drain very quickly so you could need a snorkel !! Unique. Get ready to walk... More

Was this review helpful? Yes
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, Thanks for posting your review on our hotel. We are happy you have so much appreciated the breathtaking view over the crystal-clear sea of Quercetano Bay. We hope that this will make us forgive the small niggles you have found in our hotels, a beautiful early century Liberty villa that would require perhaps a little restyling. From our... More

Den Bosch, The Netherlands
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 29, 2012

Rooms with perfect seaview. They are rather basic and small. Staff is friendly and helpfull. Especially mrs. Dona Morozzi is a charming and professional receptionist. Breakfast is Italian and poor (plastic cups !). It's a pity that the hotel has no chairs etc on the beach. You have to rent chairs and umbrellas on a nearby beachbar.

Was this review helpful? Yes
Management response:

Dear Customer, thank you for having published your review on our hotel. We are really happy you spent a very nice holiday. We are glad that you fully appreciated the splendid location of our hotel, overlooking Quercetano Bay, and the splendid sea view enjoyed from all our rooms, but above all… what we put more passion in: the reception and... More

Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2012

The hotel's location is excellent, our room had a view on the below cliffs and the bay. The room was nice, and the staff was kind. The hotel's restaurant was very good, with very nice personnel and wonderful fresh seafood. Having read some reviews, I should add that all I heard at night was the sound of waves hitting the... More

Was this review helpful? Yes 1
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Mr. and Mrs. Ryszka, "thank you" from our staff for the wonderful review you have written about our hotel! We are really happy you spent a very nice holiday. We are glad that you fully appreciated what we put more passion in: the reception and care of our customers, unique and special, the pleasures of Italian cooking, that can... More

Tallinn, Estonia
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 15, 2012

I generally like hotels with character and this is one of such places. Our room had a breathtaking view from the balcony and was clean and comfortable in general. The breakfast was light but dinner excellent. On the negative side there is a railroad quite close to the hotel and the occasional trains make some noise that could bother some... More

Was this review helpful? Yes
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, Thanks for posting your review on our hotel. We are happy you have spent a very nice holiday, appreciating both the delights of our restaurant and the breathtaking view over the crystal-clear sea of Quercetano Bay. We are really happy to announce that also this year the beach of Castiglioncello has been awarded with the Blue Flag: a... More

San Pedro Sula, Honduras
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 6, 2012

They really need to improve about almost everything, service is the worst, rooms are awful. I think I said enough.

Was this review helpful? Yes 1
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, thank you very much for having posted your comments on our hotel. We apologize that your stay hasn’t been so good as expected. In particular, we regret that our staff, always so helpful and friendly, was up to your expectations. I apologize for this, assuring you for the future an increasing attention to the quality of our services.... More

Florence
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 7, 2011

Lovely location and marvelous view from our window. The room wasn't too large but didn't feel uncomfortable. The bathroom was ok, everything worked. The windows have to stay closed or the noise of the trains passing by from the near railway will not allow you to sleep. However, since the air conditioning was well working, we could keep the windows... More

Was this review helpful? Yes 2
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, thanks for posting your review on our hotel. We are particularly pleased for your appreciation about our restaurant, which offers a wide choice of sea and earth dishes of the best culinary traditions of our region. Thank you very much for your compliments about the room, all sea view, overlooking the beautiful Quercetano Bay. We apologize that breakfast... More

Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 6, 2011

We travelled to this "hotel" from Hungary by car, and never ever met such negligent hotel management and poor service before anywhere in Europe. There is no parking space for foreign travellers, only for guest from Italy and for the hotel manager (who parked his BMW in two parking places... no comment..). The bathroom was terrible, the shower tap didn't... More

Was this review helpful? Yes 1
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, Thank you for having published your review on our hotel. We are really sorry that your stay did not live up your expectations. What surprise are the contents of your critics. Our reception staff speaks fluently (in addition to Italian) English, French, Spanish, Russian, Czech, Polish and Ukrainian. A receptionist is Russian mother tongue, another is interpreter, graduated... More

Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 6, 2011

Arrival: No parking space (despite what they advertise)- we were told to take our car half a mile up the road and take the steps back down to the hotel. Later we found out at least half the spaces are taken by the staff. 1st night dinner. A plate of uncooked rice (not risotto) followed by a plate of peas... More

Was this review helpful? Yes 1
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review

Dear Customer, Thank you for having published your review on our hotel. We are really very sorry that your stay did not live up your expectations. What surprise are criticisms about our cuisine, that is at the highest level, as demonstrated by the several acknowledgments received from many of our guests. Our staff is particularly ready to satisfy any request,... More

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Additional Information about Hotel Baia del Sorriso

Address: Via Aurelia, 1023 | Baia del Quercetano, Castiglioncello, Rosignano Marittimo, Italy
Location: Italy > Tuscany > Province of Livorno > Rosignano Marittimo > Castiglioncello
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Baia del Sorriso 3*
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