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Suria Cherating Beach Resort, Kuantan

KM 32.5 Jalan Kemaman Kuantan, Cherating 26080, Malaysia
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Suria Cherating Beach Resort, Kuantan
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75 reviews from our community

Traveler rating
    2
    18
    25
    19
    11
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26
14
Solo
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7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuantan, Malaysia
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 4, 2015 via mobile

We stayed here for our NGO retreat. Puan Azira, the Sales Executive was friendly and obliging, attended to all our requests. Location good, just by the sea. Room, however, although with sea view, was a bit dissapointing. Door was difficult to handle, room was not that clean, and furniture dated. Not much selection on the breakfast buffet and the other... More 

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Terengganu, Malaysia
1 review
1 of 5 stars Reviewed December 21, 2014 via mobile

My first and last trip to this bad resort.Bad first impression,i have to push luggage trolley to my room myself. The room given was smelly, given a new room but with problematic toilet. Noise from kareoke room was so loud and disturbing i wondered when i fell a sleep. Ordered a dinner with a promised it would be ready by... More 

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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 3, 2014

This is the 3rd time stayed at this hotel. Location is good, nearer to Kemaman where all the good satar and keropok lekor stalls are located. Checking in and out were quick. Beach was clean. The only sore point was there was some kind of programme held at night at the open air hall near the swimming pool which included... More 

Was this review helpful? Yes 2
Malaysia
1 review
4 of 5 stars Reviewed September 30, 2014

I went to Suria Cherating Beach Resort on 19th of September 2014, The resort hotel is comfortable it has given me a life time memory, location is great near to Kemaman Town, staff the most helpful they were ever ready to help, I ate in the Bunga Padi Restaurant the food was very good - the Pinang Char Keow Teow... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2014

My rooms have a nice view (rooms 226), The rooms were clean and comfortable with hotel bedding,there was a good breakfast selection and access to the beach is easy (the beach are very clean). The staff are friendly and attentive. A lot of people have said that it is tired but actually for what you pay it's good value. Not... More 

Was this review helpful? Yes 1
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear js_william, Thank you for taking time to share your feedback on Tripadvisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. We truly appreciate your good and fair feedback of our resort and wish you thank you for your patronage... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 19, 2014

Stayed in the hotel for one night during school holidays. Booking was made through Agoda, multiple rooms since we were having a family gathering. Check in was quite straight forward, requests for connecting rooms were met and they even upgraded one of our room to Deluxe Seaview. The only gripe is that although our rooms did face the sea, it... More 

Was this review helpful? Yes 4
Kuantan, Malaysia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 17, 2014

Staying there for 3D2N. At first, I book this hotel just because I thought the Suria group of hotels is good like others in London and Johor Bahru. But I was wrong. This hotel is really bad and spoil my vacation mood. Prior of arriving, no bell service provided for me as the receptionist said the bell boy is not... More 

Was this review helpful? Yes 1
KL
Contributor
20 reviews 20 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed September 17, 2014

1st time staying here but also will be the last time. Checked in at about 2.30pm, was given room G11 which is not ready yet. I used to do the checking before transfer all my things in, but to my surprise, the housekeeping ppl r still inside the room cleaning and the supervisor told me that she have yet to... More 

Was this review helpful? Yes 4
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed September 7, 2014

our 1st time stay in this resort. frankly, as most members said here, this resort really really badly needs a total upgrading! The outlook of the resort is pleasant but the rooms are very disappointing. The resort has free wifi, from the reception area to the room but the connection sucks all time! The room we had comes with a... More 

Was this review helpful? Yes 1
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear White Spa, Thank you for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently... More 

Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 2, 2014

The hotel is manageable by minimal staff, the room are dirty especially the toilet. It looks disgusting & the housekeeping do not do a good job. The swimming pool is dirty & it's not drained daily. Requested for extra pillow & towel, the staff wanted to charge RM5.00 per item which is ridiculous as other hotels do not practice it.... More 

Was this review helpful? Yes 2
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