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Hotel Xixim

Certificate of Excellence
Km 10 del Viejo Camino a Sisal Celestun, Celestun 97636, Mexico
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1 room 1 guest
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Hotel Xixim
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204 Reviews from our TripAdvisor Community

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Traveler rating
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57
102
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Cancun, Mexico
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We spend two days in amazing Xixim Eco Hotel. Xixim is paradise. The hotel is situated in a long strip of sand and it is build not to disturb the local flora and fauna. There are a bunch of educational trails where one can get to know the local flora and fauna. The service is impecable and the staff is... More 

Was this review helpful? Yes
XIXIM, Owner at Hotel Xixim, responded to this review

Dear León Martí, In my name and in the name of all the staff that works in Xixim Unique Mayan Hotel, we thank you very much for such an extraordinary and magnificent review. Amazing, paradise, endless white undisturbed sand beach, interpretative educational trails, impeccable service, super friendly staff, luxurious cabañas, fresh and creative food all surrounded by pristine nature is... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

My girlfriend and I stayed at Xixim for four days and three night. Since I called the hotel for the very first time I had a very good impression because we were kind of stranded in Celestun down town and it was very difficult to get to the hotel so they were so kind to pick us up. The whole... More 

Was this review helpful? Yes
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Victorbele, In my name and in the name of all the staff that works in Xixim Unique Mayan Hotel, we thank you very much for such a magnificent review. Thank you also for you kind words about our staff and our food. Yes, it is a pity, that one does not find chaya in Mexico City, because it is... More 

Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed May 11, 2015

We had a wonderful time at our stay at Hotel Xixim. The hotel staff was so nice and welcoming, Juan Carlos and Alonzo especially. The only thing I would advise is to bring bug spray as my fiancé came home with 20+ bug bites.

Was this review helpful? Yes
XIXIM, Owner at Hotel Xixim, responded to this review

Dear RachKat1020, In my name and in the name of all our staff, thank you so much for such a wonderful review. Yes, we do have some mosquitos in the Nature Reserve, but very few at this time of year. Mosquitos are usually concentrated in the early morning at sunrise and at dusk and not an issue for most of... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 5, 2015

Fantastic location for nature lovers. Bungalows right next to a wild beach, birds paradise...you need to drive 10km from Celestun, the closest city (95 kms from Merida) to get there (takes a while as the road is in bad shape). Good to know: no internet network/no TV, bring your anti-mosquitos, and "funny" (karaoke remix?!) ambiance music at the restaurant.....but I... More 

Was this review helpful? Yes 1
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Anne C, In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such a lovely review. I know and understand that our 10 km access dirt road can be a nuisance, but it is part of arriving in such an amazing pristine and as you sate “For... More 

Matlock, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 20, 2015

Lovely cabanas, very well equipped, on its own deserted beach miles from anywhere. It is approached on a 10k dirt road but well worth the journey. We had heard about the unfortunate thefts and took extra care with our things. Great for long beach walks and swimming. Restaurant very good with very well presented food. Chef particularly attentive and present... More 

Was this review helpful? Yes 1
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Andy Topley, What a beautiful precise and fabulous review, dear Andy! Thank you very, very much. It is good that you took precautions with valuables. It is such a pity and it hurts deeply when this happens in Xixim. Unfortunately it does not happen just in Mexico… I have been fortunate to travel a lot and one must be... More 

Asciano, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

My wife and I LOVED our visit! Thank you to an amazing staff, you made our visit wonderful! We especially enjoyed the beachfront and collecting shells on a beautiful secluded beach! We will definitely return to this hotel!

Was this review helpful? Yes
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Thecalema, In my name and in the name of all our staff, I thank you deeply for your wonderful review. I am especially proud of your comments on our staff and obviously thrilled that you are planning to visit us again. As we say here in Mexico “Xixim es su casa” – Xixim is your home. I am positive... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 18, 2015

VERY UNSATISFIED We stayed at this resort for my wife's birthday. As we had a pet with us, we declined cleaning services, also as we were only staying two nights didn't see the need. On the second evening, during a 20 minute walk around the grounds we returned to find over $2500 of items missing. Yet, no signs of a... More 

Was this review helpful? Yes 5
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Roady72, I am sorry you had such a miserable experience at Xixim, Unique Mayan Hotel. I made a thorough enquiry about this issue. As you stated, you had a big dog in your room and did not even let the cleaning lady into your suite. Nobody has the room keys but her and the reception, of course. How would... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed February 17, 2015

Upon checking in, we were not told that there's an access window in our room that any average size person can crawl through. We left the room for 20-30 minutes to walk our dog. During that time, my phone was stolen (off the charger), my husband's sunglasses, my wallet (from inside my suitcase) and a couple of other items. I... More 

Was this review helpful? Yes 7
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Dana R: As said to your husband I am sorry you had such a miserable experience at Xixim, Unique Mayan Hotel and on top of it on the day of your birthday. It really is unacceptable and I apologize deeply for this. Please read the answer I gave to your husband, as it would be redundant to write this... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 28, 2015 via mobile

The place was great. Special Magic location, staff extremely well trained and friendly. The swimming pool was ice cold and no heating system during the winter season and they did not warn us about this which was a great disappointment. On the other hand very good food and quality of dinning, amazing virgin beach, magical retirement and a great place... More 

Was this review helpful? Yes 3
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Alejandro, Thank you for having taken your time to write such a nice, kind and enjoyable review. You are totally right, the water in our swimming pools is very cold. About 5 years ago we made a mayor investment to heat the water with solar panels. We spent around USD $30,000.00 in about 25 solar panels. This system worked... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 22, 2015

We adored relaxing at Xixim, it is peacefully secluded from any outside influences - just a totally natural environment with lots of space to enjoy within the hotel's Eco resort. We loved the Master suite which we found to be worth the extra cost. The suite was so gorgeous we didn't want to move from the wonderful terrace with views... More 

Was this review helpful? Yes 2
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Simon M: In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such a breathtaking, wonderful, inspiring review. Obviously, the comment of being “this trip to Mexico the best experience ever”, fills me with joy and pride. Thank you so much for this. I agree with you... More 

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