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Hotel Xixim

Certificate of Excellence
Km 10 del Viejo Camino a Sisal Celestun, Celestun 97636, Mexico
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1 room 1 adult
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Hotel Xixim
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227 Reviews from our TripAdvisor Community

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Gurnee, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

do not waste your money on this resort. it is very poorly run. there is little advice given about their day trips and a birding guide we took was disappointing. restaurant service very slow and we were ignored (meal took over 2h). staff is pleasant but not organized or well informed. also, quite far from the town which is rather... More 

Helpful?
Thank lori m
London, United Kingdom
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed 1 week ago

The website of this hotel - it's only portal to potential guests and visitors, portrays a paradisiac venue with impressive installations and great service. It is indeed paradisiac, but only online. The real Xixim does not belong to paradise but in limbo. Our experience was diluted by the poor service and the bad condition of most of the hotel installations,... More 

Helpful?
2 Thank Discerning_Gusto
Duluth, Minnesota
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The 3 of us stayed here for 5 nights and had a very relaxing, peaceful stay. The grounds were really quiet and the beach was mostly ours!! The food and bar was great at the restaurant. I would bring some snacks and beverages to stash in the refridgerator in the bungalow to allow for more time at the beach. I... More 

Helpful?
1 Thank D K
XIXIM, Owner at Hotel Xixim, responded to this review

Dear D K, In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such a charming review. Thank you also, for stating that in Xixim you may see a lot of birds as a birdwatcher. As to my knowledge, only in the grounds of Xixm, you may find... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed two nights in January.  We drove from akumal and it took six hours which was longer than we thought. From celestun it is another 11 km  to the hotel on a dirt road.  A lot of good to say about this hotel but also a few issues. Therefore a mixed review.  The good: really beautiful place away from everything.... More 

Helpful?
Thank CPHworld
XIXIM, Owner at Hotel Xixim, responded to this review

Dear CPHworld, I personally and in the name of all the staff that works in Xixim, Unique Mayan Hotel, apologize for such a strange unusual and unprofessional check in and greeting. I totally understand that you were shocked on check in with a ritual that also in Xixim is uncommon: “El ritual de la abundancia” - the ritual of abundance-... More 

Mexico City, Mexico
Level Contributor
216 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed January 4, 2016

Well we just spent six nights at this wonderful hotel in the middle of the Celestun Ecological Reserve. The place is fabulous and well worth the visit. However, you do have to be aware of some of the implications of an eco friendly hotel which were not made evident to us when reserving such as no air-conditioning, little if any... More 

Helpful?
1 Thank aphillips61
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Aphillips61, In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such an extraordinary review. Thank you for considering Xixim as a wonderful experience in a super eco hotel. It is just that, what we want our guests to experience “a super eco hotel”. Thank you for... More 

Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

I was looking for a place to get away before the xmas family rush and found it to be a lovely get away. Tere the spa therapist was just what I needed. The staff in the restaurant reassured me the personal touch still exists. Use of mosquito repellent is advisable when enjoying sunset and sunrise and the sea.

Helpful?
Thank Magdalena R
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Magdalena R In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such a wonderful review. We are pleased you enjoyed the setting and accommodation of the hotel and the personalized service of our staff. It is true and very advisable to use mosquito repellent mainly during... More 

Chichester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 22, 2015

This hotel gives 'normal folk' a taste of luxury at an affordable price. We stayed for 3 nights over my boyfriend's birthday and enjoyed it, but were ready to move onto the next place by the end. First impressions are wonderful. The master suit was beautifully decorated and we had our own hammock, rocking chairs, plunge pool and resident iguana... More 

Helpful?
1 Thank Szn28
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Szn28, In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such a lovely review. I am also thankful and thrilled, that you noticed the effort of our staff to give personalized service even if there are some language issues. Yes, we do have mosquitos in the... More 

Sun Peaks, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 18, 2015

5 of us went for a birthday celebration lunch on Sunday, December 13. As usual, we were the only guests in the restaurant and only 3 or 4 vehicles were in the resorts parking lot. We like the view and menu and good service is the norm as this resort is ALWAYS nearly completely empty. Upon seating us (in the... More 

Helpful?
2 Thank rogerandchris
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Rogerandchris Pleas excuse my delayed answer to your kind review, as I wanted to have all the details of your stay. Unfortunately for me, you are totally right and it should not have happened. Please accept my most sincere apology. Everybody here regrets this incident deeply. It’s not an excuse, but the waiter that attended you so badly does... More 

Victoria, Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 6, 2015

Well laid out resort, very good accommodation. We had no mosquitoes in our room at all. Well laid out bathroom with plenty of very hot water. Nets on beds were obviously for show, as they did not cover the back of the comfortable bed. Spray in the evening must have helped the mosquito problem, as we did not experience any... More 

Helpful?
Thank Annahumm
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Annahumm, In my name and in the name of all the staff that works in Xixim, Unique Mayan Hotel, we thank you for such a lovely review. We are pleased you enjoyed the setting and accommodation of the hotel and indeed in the bungalows one should not have mosquitoes. The suites are fumigated every week to keep them free... More 

Mount Airy, Maryland
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 2, 2015

This could have been the nicest of the six hotels we stayed in during our birding tour of Yucatan, but it had some serious problems. The room was large and beautifully furnished, with plenty of space to store luggage, the towels were of high quality and even included a wash cloth, filtered water was provided, and the grounds were lovely... More 

Helpful?
Thank Alan B
XIXIM, Owner at Hotel Xixim, responded to this review

Dear Alan B, In my name and in the name of the staff that works in Xixim Unique Mayan Hotel, we thank you very much for ha ing taken your time to write your review. I was informed that you stayed in suite Nr. 7, which indeed has a very ugly crack in the sink. This is a mayor undertaking,... More 

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