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Hotel Gutierrez

13 | C. 13 S/N X 12 y 14, Celestun 97367, Mexico
Hotel Gutierrez
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31 reviews from our community

Traveler rating
    6
    15
    7
    1
    2
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10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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northern california
Top Contributor
95 reviews 95 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a pretty nice hotel. Right on the beach (if it's too hot, choose the second or third floor seaside rooms and enjoy the fresh air and sea breeze), the accommodations are clean and quite nice for the price. Their system of reservations is not modern - they require you to make a bank deposit at a certain Mexican... More 

Was this review helpful? Yes
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Hi Thanks for staying at hotel, i am sorry that the WIFI was not working when you were there but unfortunately we are at the mercy of Carlos Slim and his great Telmex service, which is hit and miss at the best of times, i would say it works 80 % of the time and we have no control over... More 

Lakeside, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

You couldn't get a better location. It is just down the road from where the bus drops you off and right on the beach. Everthing is very handy. The rooms are basic, but clean and the staff is helpful. There is also a restaurant right on the premises which has very good food. Some improvements would be a place to... More 

Was this review helpful? Yes
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Hi Susan Thanks for the great review, i am so glad you enjoyed your stay and our village, sorry about internet but the provider provides very poor service in all of Celestun, we have two boosters but it is still very slow. the hotel is trying to be able to afford to build some closets in the next year but... More 

London, Canada
2 reviews
3 of 5 stars Reviewed February 12, 2015

Location, location, location Right on the beach, great upstairs patio. Rooms are clean but need new linens, towels and pillows. Our rooms were sea view which were nice and bright. Great coffee in the restaurant for breakfast. Close to where you catch the boats for flamingo tour. we enjoyed our stay.

Was this review helpful? Yes
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Great to hear you enjoyed your stay with us, yes the location is very good with access to everything within walking distance, the owners are slowly replacing things but as you know this takes time and lots of work. We are just in the process of upgrading the restaurant then looking at remodeling the grounds. Once again, glad you enjoyed... More 

Vancouver Island, Canada
Top Contributor
57 reviews 57 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 22, 2014

Our room was cheap, basic and clean. Small restaurant on site, served a yummy breakfast with homemade bread, yoghurt. Pelicans on the pier. Peaceful, quiet. Beautiful white sand beach...ahhhhhhhh Mexico...

Was this review helpful? Yes 1
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Hi Thanks for the great review, i am glad your trip to Celestun was memorable and you like the hotel and Peters restaurant. Great food, great times in paradise, hope to see you back soon. More 

west texas
1 review
5 of 5 stars Reviewed March 18, 2014

For my birthday this year I wanted to see the flamingos. Our trip to Celestun was "on the fly" as I did only research on the internet for places to stay. This hotel had a wide mix of reviews and I was a little reluctant after reading some of them. But upon arrival we checked out the other options and... More 

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Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

We thank you for your great Review I am glad you found us here in Celestun, we pride ourselves in providing the quality of rooms seldom seen at this low cost. The beach front property allows for breathtaking sunset views from the second level patio as well as amply white sands to relax on. We are looking forward to your... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 15, 2014

we stayed at hotel gutierez for 6 nights in february 2014. a lot about it is very average - the rooms and service for example, but we really enjoyed our stay there and liked it more and more the longer we stayed. its right on the beach and the view out of the front room windows is pretty breathtaking on... More 

Was this review helpful? Yes
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Thanks for your great review, we are happy you enjoyed your stay at Hotel and loved our ocean side restaurant. Celestun is a wonderful village for that relaxing holiday we all need. We enjoyed having you and hope to see you again on your next trip to Mexico Once again thanks for the comments ! More 

Blue Bell, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2014

This hotel is in an excellent location right on the beach and near the town square and the main restaurant drag. The hotel and rooms are very basic but that was OK for us for a night or so. We ended up staying two nights as we enjoyed watching the fisherman come in with their catch and going on tours... More 

Was this review helpful? Yes
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

I thank you for your kind comments the hotel is still improving its it's rooms as they can afford to do . They will be building some closets as well as night stands in the near future. Happy you enjoyed uyour stay at hotel and loved our quiet little village. Hope to see you again in the future More 

Nanaimo, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 19, 2013

My first impression was ugh,, but then i had to remember i was in Mexico. I woke up the front desk clerk at 4pm to see the room and surrounding common area. Not wanting to go any further we choose room 8. The top floor was being renovated ( cleaned, painted and some re-tiling). Our beds were very very crappy.... More 

Was this review helpful? Yes 1
Gary D, Guest Relations Manager at Hotel Gutierrez, responded to this review

Hi Thanks for your stay and your constructive review, with the beds they will be replacing them after the summer busy season as they are saving to be able to afford quality mattresses, we really hope that happens late summer. With the price of the hotel being so low you can see why it takes a while to afford changing... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2013

Loved the location, felt a little like staying in a local fishing village. the hotel is nothing flash but in good weather who cares. upstairs rooms get a good breeze through them so quite comfortable. Local restaurants had great seafood but they all close early- fortunately Peter at the hotel restaurant does some simple but tasty western dishes- and he... More 

Was this review helpful? Yes 4
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Thanks for the great Review, we enjoyed having you and spending time with you both , i was thrilled to find out that you seen a big aligator at the fresh water swimming hole LOL I hope you return to visit us the next time you are in the Yucatan More 

Cozumel, Mexico
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 18, 2013

I am at a loss for words as I traveled here from Cozumel to visit Cesestun. I'm still having trouble writing this as I think that this hotel can be a great place, with great service, amenities, and ambiance. Just some how it does not achieve that. I give it a 4 star rating because of the price. That in... More 

Was this review helpful? Yes 2
Gary D, Public Relations Manager at Hotel Gutierrez, responded to this review

Hi Dan I thank you for your great review, sorry you had lock problems, as we had the locks mastered in Merida and they did not do a good job, the locksmith came out and fixed all locks. I thank you for helping us, as you own a hotel in Cozumel and we all need to critique each other so... More 

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