Sure, this is not the best hotel you will ever stay at but I think a lot of times the way you are treated is based on the vibe you are giving off in the first place. If you are rude and treat staff at any hotel as second-rate people, you can't expect to be treated any better yourself. We're... more

This hotel is nice enough, but I bet there are better places to stay in Macau. The first problem with this hotel is that it is a tourist attraction in and of itself, with two European looking but yawning and haggard Palace Guards out front and a walkway inside with gold bricks and diamonds below them. The lobby is not... more

There are seats(only 5 seater) at the left side of the main lobby. We had no problem hanging around. Friendly service at recept & room service. Extra bed & baby cot are provided w/o delay. Room are okay with nothing to fault. Breakfast with nice mixed but as usual not much changes. Shuttle services to ferry terminal & airport provided.... more

I stay here every time I go to Macau (I've been to Macau past 3 yrs!) and I've never had a problem, please do not expect too much from the staff @ reception, Macau is a place that attracts alot of ppl from China, so you'll find receptionist speaks simple English only but fluent Mandarine & basic Cantonese. The rooms... more

Our stay at the grand Emperor was the best hotel we've been to ( and we travel a lot). The staff were helpful and pleasant . we had no delay in getting picked up from the ferry and allocated rooms. The staff bent over backwards to accomodate my friend in a wheelchair. She had booked at another hotel but the... more

it's funny that i read the review given by SMTS just now while searching for hotels to stay in Macau. I took the chance of looking into Emperor Hotel because I wanted to check what the reviews are for this hotel. I felt exactly what that review stated! I had the worst vacation of my life in that hotel! I... more

This hotel has the worst service. We had booked our stay way in advance and had given a list of the people traveling with us. It took them over 2 hours to finally get us into our rooms (even if we had arrived way after check in time). They refused to let hotel guests sit on the lobby sofas and... more

I Stayed for two nights 17th and 18th Feb, the hotel transfer from the Ferry was easy, The location to other casinos and the centre of town made it an ideal spot. My room rate included the breakfast buffet which was ok. There is a Starbucks across the road and a Boost juice bar, good for a coffee boost lol... more

On arriving at the hotel by taxi, I was surprised to see that there is actually a complimentary shuttle service to and from the airport. As I booked directly with the hotel, I thought that they should have let me know.... On check in we were told that we had been given a complimentary upgrade to an executive room which... more