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Grand Emperor Hotel

#18 of 89 Hotels in Macau
Certificate of Excellence
Hotel website
No.288 Avenida Comercial De Macau, Macau, China
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Grand Emperor Hotel
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Grand Emperor Hotel
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274 reviews from our community

Traveler rating
    123
    116
    22
    8
    5
See reviews for
57
71
25
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (274)
  • Mar-May only
    (66)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (74)
All months
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I had little time to stay in hotel(was playing all the time), but I say the staff was very friendly and helpful. I also liked the facilities. Sauna and food was very good I was on an unscheduled trip, so they had not empty room first night. But they advise me to stay in sauna facilities which has places for... More 

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Hong Kong Region, China
1 review
5 of 5 stars Reviewed yesterday NEW

The room is clean and nice and I enjoy the stay with your hotel very much. The hotel is near many restaurants which I can pick a nice one for meals during my trip. The casino is also nice and I enjoy playing during the night time.

Review collected in partnership with this hotel

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Gold Coast
Contributor
16 reviews 16 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 3 nights in April 2015, Check in was amazingly easy and staff were very friendly a special mention to Leaf who was always there for us when we needed any help at all, As the name says it is very Grand with the guards out front and the 88 Gold bars embedded in the foyer floor as... More 

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Canberra, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great place to stay. Service, facilities and food all excellent. Location very convenient. Also easy walking distance to the historic centre of Macau and the amount Fortress area. Bus service to international ferry terminal provided by hotel.

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Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Shuttle bus available from ferry. Great location to walk the the heritage trail.Easy access to shopping and restaurants. Very close to Magarets Cafe if you love Portuguese Tarts. Hotel is located in a Casino but most are. Great room, comfortable and quiet, every thing a weary tourist could ask for. Great value for money

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear GreyNomads888, Thank you for choosing to stay at the Grand Emperor and sharing your great review. We are so pleased that you were impressed with our location and room amenities. There are definitely many things to do right around the hotel. We look forward to hosting you again when you return to the area! Kind regards, Grand Emperor team More 

Adelaide, Australia
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We thoroughly enjoyed our stay here. All the staff was very helpful and friendly. We were so glad we picked this hotel as it was central to some of the major attractions and the shuttle bus made the travelling easier to some of the sights further away. We also went to Taipa and Coloane but we preferred the island of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear wendy12104, Thank you for your very positive review of your recent stay at Grand Emperor hotel! We are so pleased that you were impressed with our friendly and helpful staff as well as our location and amenities. We certainly look forward to welcoming you back and exceeding your expectations once again. Warm regards, Grand Emperor team More 

Sydney
Top Contributor
78 reviews 78 reviews
35 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 1 night at Grand Emperor and were upgraded to a Deluxe Room. The hospitality of the staff are wonderful, from the moment you walk through the doors. Not in any hotel in my many travels have I seen so many staff at the Reception area - in front and behind the desk - ready to provide assistance.... More 

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear tric0660, Thank you for taking the time to share such detailed feedback with us following your recent stay at Grand Emperor. We are delighted to read how much you appreciated the central location of our hotel, the spacious room and specially the wonderful customer service of our staff. Thank you as well for considering to stay wit us at... More 

Contributor
15 reviews 15 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 22, 2015 via mobile

stay here 1 night during CNY holiday Fairly good and get free upgrade to executive room There is 1 point for improvement, there is only 1 floor for non smoking room which you can hardly make a booking

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear PIGPIGHK, Thank you so much for your review and sharing your experience with us. We're delighted that you enjoyed your executive room. Your feedback are very much valued and gives us an opportunity to improve though and will be used to make any necessary corrections to ensure we are providing the best possible experience. We hope to see you... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed March 15, 2015 via mobile

The first few floor of the hotel is the casino where you can have fun till late night and go up for a rest. The hotel was clean and the customer service was awesome. Will recommend to someone who is going macau Here's more info of what i have experience: http://claudyz.blogspot.sg/2015/03/around-world-26-grand-emperor-hotel.html?m=1

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear yinzhen, Thank you very much for your kind review regarding your recent stay at Grand Emperor. We are thrilled to read how much you have enjoyed your stay with us. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer... More 

Minsk, Belarus
Top Contributor
141 reviews 141 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 12, 2015

I came there couple times in the dining court and it was very good. Know that there is also a casino inside, so one can have a good time. But what I like dvery much is the lobby and the floor. I just loved the way it is decorated. The good thing is also that it is located almost in... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Alina583, Thank you for your nice review of our property. We are very glad that you enjoyed our restaurant and very happy to hear that you love the decoration of our lobby. We greatly appreciate your kind compliment regarding the location and for your recommendation. We hope to have the opportunity to welcome you again. Best regards, Grand Emperor... More 

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