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Grand Emperor Hotel

#20 of 91 Hotels in Macau
Certificate of Excellence
Hotel website
No.288 Avenida Comercial De Macau, Macau, China
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Summer Package HKD1299
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1 room 1 guest
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Grand Emperor Hotel
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302 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (302)
  • Mar-May only
    (78)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (74)
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New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I rarely leave bad reviews, but it's probably best to warn others. This hotel is old and smoke filled, the bathrooms are out of date, but perhaps the worst element was the "excellent sauna" on the 10th floor, which is glorified brothel. They also featured a barely usable gym which was "under renovation" with no visible work, no help from... More 

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australia
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed first time here 3 nights from 17.8.15 through Hotelclub which gave us a very competitive rate. Hotelclub gave me the lowest rate for a twin superior room with free breakfast which is very nice . Their staff, Ray at Manila , was very warm and helpful. We got what we want on arrival before 2.00 p.m. Everything was... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights to celebrate my hubby birthday, the room is clean and the space is spacious, we get a bottle of wine for my hubby birthday, but we don't drink wine , so we leave it in the fridge. Shopping mall beside the hotel is good to shop. We do enjoy my shopping there. We really enjoy... More 

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just popped over from Hong Kong for a quick visit to Macau and were booked into the Grand Emperor. The hotel provides a free shuttle bus from the ferry which made our arrival very quick and stress free. The check in was efficient and friendly with everything explained on how to use lifts, where and what time breakfast was.... More 

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Dubai, United Arab Emirates
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Centrally Located, convenient bus shuttle services in and around the hotel, walking distance to quite a few Touristy Spots, it is a 4 star but good service friendly staff, and clean.... depending on the season and dates you might be able to get a 5 star hotel for the same price however I think it's much more central location.... close... More 

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Bekasi, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 26, 2015

We only stayed one night in this Hotel, I had a family room on the non smoking floor, the room was beautiful and very comfortable and the bathroom very big. The Hotel Restaurant's also good. When i check in and out was easy and fast, and the receptionist staff very helpfull and friendly. But i had a little bit difficult... More 

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear LYDIA T, Thank you for taking the time to post a positive review from your recent stay with us at Grand Emperor. We were so pleased to read that you thoroughly enjoyed our hotel's central location. We appreciate your feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our... More 

Adelaide, Australia
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 25, 2015

Have just returned from our second stay at this hotel. Nothing has changed. It is was every bit as good as the 1st trip last year. We booked a Deluxe room but had an upgrade to the Executive Room. In all honesty I think I preferred the Deluxe we had last year. The one downside was the view, we were... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Hello Gemmi, thanks for your fantastic review. We’re so glad to be your fist choice and it's wonderful to know what a great time you had! We’re so flattered by your comments and will use them as encouragement in our ongoing quest for continuous improvement. We were particularly pleased to read that you felt our service was consistent throughout the... More 

2 reviews
4 of 5 stars Reviewed June 23, 2015 via mobile

The room size is okay. Modern designs. Bathroom is as big as the bedroom itself. Fast elevators. Convenient location. Free shuttle service provided. Wanted to give it a 5 but then the WIFI sucks! You literally have to go near the door in order to get a decent connection. Aside from that, everything is okay. Enough for a 4 star... More 

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear tradv94, Thank you for the feedback of your recent visit to the Grand Emperor! We are so pleased that you had an overall enjoyable stay with us. On another note, we do apologize for the wifi problem. We appreciate your feedback, and it is through constructive comments that we are able to continually improve our services and facilities for... More 

Seoul, South Korea
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 12, 2015

The ostentatious lobby with gold bars in the floor, the royal carriage and guards out front lead me to believe the rooms would be garish. Much to my surprise the rooms are tastefully decorated, comfortable and with quality linens. My only complaint would be the quality of the shampoo and soap. Everything else is of such high quality, the hotel... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear keith s, Thank you for the feedback of your recent visit to the Grand Emperor hotel! We are so pleased that you had an overall enjoyable stay with us. Thank you for taking the time to highlight your favorite amenities and features of our hotel. We're glad you enjoyed your comfortable room and thank you for commending our excellent... More 

Adelaide, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

This hotel just glitters with gold. The front foyer has 88 gold ingots, sunk into glass tiles which you walk over. Outside the front door either side, two gold look alike coaches and standing on guard two Grenadier soldiers with a changing of the guard ceremony occurring at least once in the evening. Great rooms, excellent service and magnificent breakfast... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear william f, Wow, thank you for such a glowing review of Grand Emperor Hotel. We are glad to hear that you enjoyed our breakfast culinary delights, the guestrooms and the service of our staff. We look forward to welcoming you back to Grand Emperor for another funtastic stay! Best regards, Grand Emperor team More 

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