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Grand Emperor Hotel

4.0 of 5 No.288 Avenida Comercial De Macau, Macau, China
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Certificate of Excellence 2014
Grand Emperor Hotel
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Grand Emperor Hotel
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259 reviews from our community

Traveler rating
    115
    110
    21
    8
    5
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53
66
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16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (259)
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    (53)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (72)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We opted to stay 2 nites in this hotel after reading several positive reviews. The price is reasonable as it is an old hotel with good location. Breakfast was fantastic and the service was excellent. This hotel had seen its glory many decades ago with portraits of the HRH Queen Elizabeth in her younger days. The decor is still nice... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When you're in Macau you become a bit desensitized to luxury and opulence. While from the outside the Grand Emperor does not look as impressive as some of the other Casino/Hotel heavyweights that have taken up residence in Macau, I can't speak highly enough of our experience here. Upon arrival the staff met us at the free shuttle bus that... More 

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Aimee H, Thank you for recommending Grand Emperor. We are very delighted to learn that you had a wonderful time with us and it’s our honor to have the opportunity to welcome you. Please rest assured that we will do our best to continue earning such high praises. We thank you for your review and hope to have you... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband & I were celebrating our wedding anniversary in Macau. We decided to stay at Grand Emperor & we never regretted. We took the purple shuttle bus 88 to Grand Emperor. While we were checking in a lady Sonia Lam quickly walked towards us & wish us a happy anniversary. She show us where to visit & promptly gave... More 

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear ireneong_lim, First and foremost, we thank you for choosing the Grand Emperor to celebrate your wedding anniversary! We are so happy to hear that our staff provided you with exceptional service and will certainly share your kind words with the team. We appreciate you taking the time to leave your review and look forward to welcoming you back for... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While some could say this is another Vegas style gimick Hotel it got our seal of approval. Breathtaking foyer and professional welcome (gold bars in floor and fountain whilst piano player adds to this atmosphere) we were guided to a very superbly decorated and well appointed room with chez lounge, view of the Macau Tower, and comfy bed. I had... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear LyndaLoveLace, Thank you for your kind review of our hotel on Trip advisor and for complementing our breakfast, hotel facilities but most of all our dedicated employees. Thank you for being our guest and for sharing your positive experience of Grand Emperor with other Tripadvisor readers. We look forwarding to welcoming you back on your next trip to Macau!... More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

Grand Emperor hotel was newly furnished. The hotel was very well decorated with 'Diamond' & 'Gold.' Despite that there was only one NO SMOKING floor, my family and I stayed at 12th floor. The room was cleaned and no cigarette smell which we felt very comfortable. The staffs were very friendly and always greet you with a smile. We visited... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Tea C, At Grand Emperor, we are dedicated to making sure all our guests get the very most out of their time here in Macau. Our commitment to customer service demands we provide the individualized attention guests need to truly enjoy each visit. We are deeply encouraged you and your family had such a nice time with us. Thank... More 

NY, NY
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 19, 2014

Thew hotel is geared towards asian travellers but is very nice and upscale, has good location, good staff, nice lobby and rooms. My room had hairs in the shower and sink that should have been spotted by housekeeping if cleaned properly. The room itseld was large, well designed, comfy, but there were some signs of age on the furniture with... More 

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear riev13, Thank you very much for taking time to leave a detailed review on your recent stay with us at Grand Emperor Hotel. We appreciate the comments - we take them seriously and will be sharing them with our management team. Thank you again - we truly appreciate the feedback! Best regards, Grand Emperor Hotel More 

Tuross Head, Australia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 17, 2014

Booked this hotel after shopping around on-line for a central location and looking for value for money. Stayed for 3 nights and was thoroughly impressed by the quality of the accommodation, all facets but particularly the room sizes and fit-outs. The customer service was way above average, such lovely staff and always smiling and willing to help. The hotel is... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Barry P, We greatly appreciate your time to share with us your recent satisfactory stay at Grand Emperor, Macau. We are very pleased to learn that you enjoyed our facilities and the conveniency in location at the heart of Macau. We look forward to welcoming you back again soon. Best regards, Grand Emperor hotel More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014 via mobile

Was here for 4 ngts I stood here because I did not want to spend 400 a night at large casino hotel this place was wondering free bus service to major casino hotels but what impressed me the most was that the morning j checked out I left my passport and ferry ticket on the counter I was taking the... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Cdummyforu Thank you very much for your kind review on TripAdvisor. We strive to provide the friendly, timely, and engaged customer service we know our guests will love! Very happy to know that our staff gave you on time your passport and ticket necessary for your trip. We appreciate you sharing your feedback and generous compliments. We hope to... More 

Manila, Philippines
Top Contributor
348 reviews 348 reviews
53 hotel reviews
356 helpful votes 356 helpful votes
4 of 5 stars Reviewed December 2, 2014

Grand Emperor Hotel was the first stop in our itinerary of the 'old Macau', situated along the busy Avenida Commercial in the heart of downtown district within walking distance to the Senado Square and other attractions within the Centro de Turismo de Negocios de Macau. It is close to Grand Lisboa, New Yaohan, and Starworld Hotel. A giant LED screen... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear TravelBug1469 We greatly appreciate your time to share with us your recent satisfactory stay at Grand Emperor, Macau. We are very pleased to learn that you enjoyed our facilities and the conveniency in location at the heart of Macau. We look forward to welcoming you back again soon. Best Regards, Grand Emperor More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2014

We arrived in Macau by ferry from HKIA on Sat evening. Knowing that weekends are usually very busy for all Macau hotels, I wrote to the hotel before our trip with our requests as I was travelling with my family of 8 (including my 70-yr old mum & 9-yr old girl). Upon arrival at the Macau ferry terminal, it took... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Hello calendar33, Thank you so much for your recent review of our hotel and your stay with us! We are so happy to hear that you enjoyed your time and cannot wait to welcome you back to the Grand Emperor Hotel when you return to Macau! Warm regards, Grand Emperor Hotel More 

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Additional Information about Grand Emperor Hotel

Address: No.288 Avenida Comercial De Macau, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Emperor Hotel 4*
Number of rooms: 300
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Also Known As:
Grand Emperor Macau
Hotel Grand Emperor
Hotel Style:
#5 Casino Hotel in Macau
#7 Spa Hotel in Macau
#16 Luxury Hotel in Macau
#17 Romantic Hotel in Macau
#19 Family Hotel in Macau

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