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Grand Emperor Hotel

#19 of 90 Hotels in Macau
Certificate of Excellence
Hotel website
No.288 Avenida Comercial De Macau, Macau, China
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Grand Emperor Hotel
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294 Reviews from our TripAdvisor Community

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Traveler rating
    132
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62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (294)
  • Mar-May only
    (78)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (74)
All months
Bekasi, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed one night in this Hotel, I had a family room on the non smoking floor, the room was beautiful and very comfortable and the bathroom very big. The Hotel Restaurant's also good. When i check in and out was easy and fast, and the receptionist staff very helpfull and friendly. But i had a little bit difficult... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear LYDIA T, Thank you for taking the time to post a positive review from your recent stay with us at Grand Emperor. We were so pleased to read that you thoroughly enjoyed our hotel's central location. We appreciate your feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our... More 

Adelaide, Australia
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Have just returned from our second stay at this hotel. Nothing has changed. It is was every bit as good as the 1st trip last year. We booked a Deluxe room but had an upgrade to the Executive Room. In all honesty I think I preferred the Deluxe we had last year. The one downside was the view, we were... More 

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Hello Gemmi, thanks for your fantastic review. We’re so glad to be your fist choice and it's wonderful to know what a great time you had! We’re so flattered by your comments and will use them as encouragement in our ongoing quest for continuous improvement. We were particularly pleased to read that you felt our service was consistent throughout the... More 

2 reviews
4 of 5 stars Reviewed June 23, 2015 via mobile

The room size is okay. Modern designs. Bathroom is as big as the bedroom itself. Fast elevators. Convenient location. Free shuttle service provided. Wanted to give it a 5 but then the WIFI sucks! You literally have to go near the door in order to get a decent connection. Aside from that, everything is okay. Enough for a 4 star... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear tradv94, Thank you for the feedback of your recent visit to the Grand Emperor! We are so pleased that you had an overall enjoyable stay with us. On another note, we do apologize for the wifi problem. We appreciate your feedback, and it is through constructive comments that we are able to continually improve our services and facilities for... More 

Seoul, South Korea
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 12, 2015

The ostentatious lobby with gold bars in the floor, the royal carriage and guards out front lead me to believe the rooms would be garish. Much to my surprise the rooms are tastefully decorated, comfortable and with quality linens. My only complaint would be the quality of the shampoo and soap. Everything else is of such high quality, the hotel... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear keith s, Thank you for the feedback of your recent visit to the Grand Emperor hotel! We are so pleased that you had an overall enjoyable stay with us. Thank you for taking the time to highlight your favorite amenities and features of our hotel. We're glad you enjoyed your comfortable room and thank you for commending our excellent... More 

Adelaide, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

This hotel just glitters with gold. The front foyer has 88 gold ingots, sunk into glass tiles which you walk over. Outside the front door either side, two gold look alike coaches and standing on guard two Grenadier soldiers with a changing of the guard ceremony occurring at least once in the evening. Great rooms, excellent service and magnificent breakfast... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear william f, Wow, thank you for such a glowing review of Grand Emperor Hotel. We are glad to hear that you enjoyed our breakfast culinary delights, the guestrooms and the service of our staff. We look forward to welcoming you back to Grand Emperor for another funtastic stay! Best regards, Grand Emperor team More 

Hong Kong, China
1 review
5 of 5 stars Reviewed May 27, 2015 via mobile

The staff here are very helpful. they provided a little surprise for my parents. We only stayed in the Grand Emperor Hotel for one day. Thank you Ms Jenny Chap for helping me arranged a cake (it tasted very well!) and prepared for a card for my parents' silver wedding anniversary. Jenny even welcomed us at the elevator lobby which... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear kelfin, I am very pleased to read that your visit with your family to our hotel exceeded your expectations and that we were able to ensure your stay with us was relaxing and memorable. Thank you for sharing your experience and for recommending our hotel on TripAdvisor. I do hope to have the opportunity to welcome you back to... More 

Sydney, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 26, 2015

We enjoyed our 2 nights here.The room was a reasonable size and the staff helpful and friendly.It is in a convenient location and breakfast was of a high standard.the welcome on arrival was very nice and the booking in and out was efficient.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Sandra C, Thank you for the amazing review of your recent visit to the Grand Emperor Hotel! We are so pleased that you enjoyed your stay with us. We were so pleased to read that you thoroughly enjoyed your guestroom and central location of our hotel, and thank you for commending our hotel staff and services. We do look... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed May 24, 2015

This hotel is centrally located in Macau, all amenities are easily accessable. This hotel has it's own free schuttle bus to the ferry station and few other major places.Clean hotel, very friendly staff and service, affordable price,

Review collected in partnership with this hotel

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear godwinniranjan, Thank you for sharing the experience of your recent stay at Grand Emperor. We are delighted that you enjoyed our central location, our facilities and specially our staff service. We look forward to welcoming you back very soon. Best regards, Grand Emperor team More 

Ozamiz City, Philippines
Level Contributor
53 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 22, 2015

Then we paid a visit to Jackie Chan’s Grand Emperor Hotel which is just nearby Wynn to see and step on his real and pure gold bars right on the lobby's floor. In here, it's never feet off the grass gold!

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed May 19, 2015

On our arrival we were treated like VIPs our room was beautiful, spotless spacious, and everywhere we went within the hotel the staff were all very polite and helpful The hotel itself was immaculate in a word PERFECT. It made our stay in Macau perfect also.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear 643robert, Thank you for taking the time to share this excellent review of Grand Emperor on Trip Advisor. We are glad to hear that you had a wonderful experience and that your enjoyed a perfect stay with us.. We look forward to welcoming you back next time! Kind regards Grand Emperor team More 

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