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Grand Emperor Hotel

#18 of 89 Hotels in Macau
Certificate of Excellence
Hotel website
No.288 Avenida Comercial De Macau, Macau, China
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Grand Emperor Hotel
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Grand Emperor Hotel
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286 reviews from our community

Traveler rating
    130
    120
    23
    8
    5
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60
76
25
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (286)
  • Mar-May only
    (78)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (74)
All months
Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel just glitters with gold. The front foyer has 88 gold ingots, sunk into glass tiles which you walk over. Outside the front door either side, two gold look alike coaches and standing on guard two Grenadier soldiers with a changing of the guard ceremony occurring at least once in the evening. Great rooms, excellent service and magnificent breakfast... More 

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Hong Kong, China
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff here are very helpful. they provided a little surprise for my parents. We only stayed in the Grand Emperor Hotel for one day. Thank you Ms Jenny Chap for helping me arranged a cake (it tasted very well!) and prepared for a card for my parents' silver wedding anniversary. Jenny even welcomed us at the elevator lobby which... More 

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Sydney, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our 2 nights here.The room was a reasonable size and the staff helpful and friendly.It is in a convenient location and breakfast was of a high standard.the welcome on arrival was very nice and the booking in and out was efficient.

Review collected in partnership with this hotel

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Sydney, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is centrally located in Macau, all amenities are easily accessable. This hotel has it's own free schuttle bus to the ferry station and few other major places.Clean hotel, very friendly staff and service, affordable price,

Review collected in partnership with this hotel

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear godwinniranjan, Thank you for sharing the experience of your recent stay at Grand Emperor. We are delighted that you enjoyed our central location, our facilities and specially our staff service. We look forward to welcoming you back very soon. Best regards, Grand Emperor team More 

Ozamiz City, Philippines
Top Contributor
53 reviews 53 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Then we paid a visit to Jackie Chan’s Grand Emperor Hotel which is just nearby Wynn to see and step on his real and pure gold bars right on the lobby's floor. In here, it's never feet off the grass gold!

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

On our arrival we were treated like VIPs our room was beautiful, spotless spacious, and everywhere we went within the hotel the staff were all very polite and helpful The hotel itself was immaculate in a word PERFECT. It made our stay in Macau perfect also.

Review collected in partnership with this hotel

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear 643robert, Thank you for taking the time to share this excellent review of Grand Emperor on Trip Advisor. We are glad to hear that you had a wonderful experience and that your enjoyed a perfect stay with us.. We look forward to welcoming you back next time! Kind regards Grand Emperor team More 

Perth, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel,great room, great breakfast and great staff.... Very attentive. We had a deluxe room on the non smoking floor. The room was very comfortable and our breakfast was included. The breakfast was very nice.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Jacky C, Thank you for choosing Grand Emperor hotel and sharing your wonderful experience. We are happy to hear that you found our staff great and attentive and we will use your feedback to thank our associates for continuing to deliver this high level of service our company has become known for. We're glad you enjoyed your stay and... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 weeks ago

although we stayed there for a short period of time, i'd rather discuss how convenient it was to stay there if in case you'll have a very short visit to Macau yes it's convenient to public bus terminal and to many shopping center there and casino

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear ryandgreat, We're glad you enjoyed our hotel and location and thank you for sharing your feedback! We appreciate your recommendation and look forward to welcoming you back soon! Best regards, Grand Emperor team More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Beautiful hotel. Grand and luxurious. Lovely rooms. Wonderful staff. Very central to everything. No pool- and you really do need one with the heat here. I'm not into Casinos but did a walk through and found it more intimate and welcoming than the big places. It was a good choice

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Pamela M, Thank you for the very positive review of your recent visit to the Grand Emperor Hotel! We are delighted to read your appraisal of your guestroom, our staff services and our location. Our team makes every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests recognize the services... More 

australia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Right from the first step in the door, we were welcomed. Great customer service. Check in done fast and efficient. Room was lovely and clean. The breakfast had a great choice and was looked after by efficient staff. Everything around the hotel was nice and clean. Their is a free shuttle service to and from the macau ferry terminal. We... More 

Was this review helpful? Yes
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear suzy888, It’s wonderful to know you had such a great stay at Grand Emperor! We’re so flattered by your comments and details you have outlined regarding all aspects of the hotel from the first step in the lobby, room, breakfast, location of the hotel and in particular our customer service levels and how they made such a deep impression... More 

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