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Grand Emperor Hotel

#26 of 91 Hotels in Macau
Certificate of Excellence
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No.288 Avenida Comercial De Macau, Macau, China
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1 room 1 adult
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Grand Emperor Hotel
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325 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Three star hotel, with casino on the first 8 floors, restaurant on 9th floor, and a club on 20th floor. Rooms are adequetely sized but simply furnished. Showing its age, (10years). TVs are very dated and not clear, music alarm are for I phone 3's 30 pin connector. Wifi is free but weak, have to stay near door for smooth... More 

Helpful?
Thank Pan S
Markham, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It wasn't a planned stay but surprised me with their level of customer service. Staffs are extra friendly and the manager is very helpful. They prepared customized information for customer regarding the best restaurant to visit Macau and food is definitely one of the top reason to visit other than gambling. The food massage was excellent too, they offered complementary... More 

Helpful?
Thank l0bbyist
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 6, 2016 via mobile

Great location great rooms... Good quality hotel in the right part of Macau, staff were pleasant and good welcome drinks and cake very nice way to settle in. This hotel is in the old side of Macau so much more interesting part. Rooms are modern and well appointed. Great views, we were there news years eve and some of the... More 

Helpful?
Thank Pete T
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear Guest, Thank you very much for your gracious comments on Trip Advisor. It was with great pleasure to learn that you had a very enjoyable stay with us, and that our staff, food and hotel location met your expectations. We sincerely thank you for your kind feedback. We look forward to welcoming you back in the near future. Yours... More 

Milan, Italy
Level Contributor
3 reviews
4 of 5 stars Reviewed January 3, 2016

Unless you are a gambling fanatic, Macau is worth a day or so. Apart from the Portuguese heritage, the whole city is built for Chinese clients willing to go to the dozens of casinos, hence do not expect to be able to avoid this. Within this situation, the GHE offers good quality, nice modern rooms. Breakfast is OK, didn't try... More 

Helpful?
Thank Antonio C
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Thank you for your great review, we greatly appreciate your kind words and positive feedback. We were delighted to read you admired our Golden Pathway in our lobby and our daily staged ceremony of "Changing the Guard". We were equally pleased to read you enjoyed your breakfast within our Royal Kitchen and enjoyed our modern style guest room. Thank you... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 31, 2015

We stayed as a family of 4 and had adjoining rooms (our teenagers are 18 & 15 years). We were upgraded to the executive rooms and had a great stay. The beds were huge; King singles for the kids and a large King for us, and very comfy. The rooms were a reasonable size, as well as the bathrooms. We... More 

Helpful?
Thank J00lsB69
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay experience, we greatly appreciate your feedback. We were sorry to hear that on this occasion we failed to meet your expectations regarding the cigarette smell in room. We were pleased to read however you enjoyed our executive room and daily breakfast. Thank you again for taking the... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed December 26, 2015

We stayed 4 nights. The reception staff was helpful and polite. Very attentive and responsive room service. Restaurant staffs are very efficient and polite. Nice view to the Macau Tower and the hotel location is perfect for those prefer "Old" Macau. The only disappointment was the "rush" driver between airport <--> hotel.

Helpful?
Thank Wong6690
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 5, 2015

hotel room was quite good - but staff were not at all helpful. We contacted several times for different things and each time staff just brushed us aside. Hotel is very busy as a casino on the lower floors (which we were not aware when we booked) Would consider alternatives is travelling to Macau again.

Helpful?
Thank Judi O
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear Sir/Madam, Thank you for taking time to share your feedback with us and we would like to apologize for not meeting your expectations in this recent visit. We are pleased to read that you found our guest room comfortable. However, I am concerned about the service area of your comments. I would like to invite you to contact us... More 

singapore
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 13, 2015 via mobile

the warm welcome by the "guarding soldiers" makes it so unforgettable! not forgetting the carriage parked outside the entrance. the hall came with high ceiling and the service extended by the frontdesk was excellent!

Helpful?
1 Thank yollie86
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Thank you for choosing Grand Emperor Hotel during your recent visit in Macau. We are proud to hear your positive feedback of our hotel and are happy that we could exceed your expectation of our service. Thank you for sharing with us and we do hope that you will give us the opportunity to welcome you back. Warm Regards, Jenny... More 

Brisbane, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 7, 2015

We stayed 2 nights. Upon arrival, the staff reception was overwhelming. We were then taken to an exceptional room on level 20 by a charming young lady ViBi I think, followed by the bellboy with our bags. The room was very large, with separate lounge area and we had nice views over the water. ViBi informed us that she was... More 

Helpful?
Thank ERROL D
Abu Dhabi, United Arab Emirates
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 21, 2015

This is our first time in Macau. It's truly an unforgettable and wonderful experience . Reception staffs are very helpful especially Mr. KC Pram. The floors at the grand lobby are decorated by genuine gold bars. There are Royal Guards at the entrance. They upgraded us to Executive Studio room and gave us complimentary wine for our anniversary. The food... More 

Helpful?
Thank JoshCher
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear Joshcher, Thank you very much for your recent stay as well as the detailed feedback provided. I would like to thank you for complementing our front desk staffs, our lobby decoration and Royal Kitchen and Food Court, as they do always do such a great job to create a sense of arrival. It is my team and I who... More 

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