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Grand Emperor Hotel

#19 of 89 Hotels in Macau
Certificate of Excellence
Hotel website
No.288 Avenida Comercial De Macau, Macau, China
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Grand Emperor Hotel
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Grand Emperor Hotel
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268 reviews from our community

Traveler rating
    120
    114
    21
    8
    5
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54
69
24
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
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    (60)
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    (76)
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    (58)
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    (74)
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Adelaide, Australia
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We thoroughly enjoyed our stay here. All the staff was very helpful and friendly. We were so glad we picked this hotel as it was central to some of the major attractions and the shuttle bus made the travelling easier to some of the sights further away. We also went to Taipa and Coloane but we preferred the island of... More 

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Sydney
Top Contributor
73 reviews 73 reviews
34 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 1 night at Grand Emperor and were upgraded to a Deluxe Room. The hospitality of the staff are wonderful, from the moment you walk through the doors. Not in any hotel in my many travels have I seen so many staff at the Reception area - in front and behind the desk - ready to provide assistance.... More 

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Contributor
15 reviews 15 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

stay here 1 night during CNY holiday Fairly good and get free upgrade to executive room There is 1 point for improvement, there is only 1 floor for non smoking room which you can hardly make a booking

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear PIGPIGHK, Thank you so much for your review and sharing your experience with us. We're delighted that you enjoyed your executive room. Your feedback are very much valued and gives us an opportunity to improve though and will be used to make any necessary corrections to ensure we are providing the best possible experience. We hope to see you... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The first few floor of the hotel is the casino where you can have fun till late night and go up for a rest. The hotel was clean and the customer service was awesome. Will recommend to someone who is going macau Here's more info of what i have experience: http://claudyz.blogspot.sg/2015/03/around-world-26-grand-emperor-hotel.html?m=1

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear yinzhen, Thank you very much for your kind review regarding your recent stay at Grand Emperor. We are thrilled to read how much you have enjoyed your stay with us. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer... More 

Minsk, Belarus
Top Contributor
105 reviews 105 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I came there couple times in the dining court and it was very good. Know that there is also a casino inside, so one can have a good time. But what I like dvery much is the lobby and the floor. I just loved the way it is decorated. The good thing is also that it is located almost in... More 

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Alina583, Thank you for your nice review of our property. We are very glad that you enjoyed our restaurant and very happy to hear that you love the decoration of our lobby. We greatly appreciate your kind compliment regarding the location and for your recommendation. We hope to have the opportunity to welcome you again. Best regards, Grand Emperor... More 

Hong Kong Region, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

Thank you for your nice service and tasty food ( dinner buffet & high tea set) . The food in your hotel was very good,my husband and my son loved very much. We thought the environment of the hotel was quiet and clean. We can walk to the town center for a few minutes ,I think the location of your... More 

Review collected in partnership with this hotel

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Sylvia C, What a great opportunity for a family trip! It sounds like you really enjoyed your time in Macau and we're happy to have had the opportunity to host you. Our location certainly is perfect and we are sure you found it easy to visit the major attractions while still being able to come back and relax away... More 

Adelaide, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2015

On a recent trip to Macau, We stayed 3 nights at the Grand Emperor Hotel. The service was amazing, The staff couldn't have been more helpful!! Our room was huge, well set out and unlike any hotel we stayed at during our 12 day trip of Hong Kong and Macau. We were given 2 complimentary soft drinks and beers for... More 

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear inked2perfection, We're happy that you chose our hotel for such a nice occasion of your mother's birthday and appreciate you providing such great feedback from your stay. We appreciate you providing the great compliment about our staff and will share this to recognize them for their hard work. With the great memories you had from this past trip, we... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2015

We opted to stay 2 nites in this hotel after reading several positive reviews. The price is reasonable as it is an old hotel with good location. Breakfast was fantastic and the service was excellent. This hotel had seen its glory many decades ago with portraits of the HRH Queen Elizabeth in her younger days. The decor is still nice... More 

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Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Hello Lydia Z, Thank you so much for your recent review of your stay with us here at the Grand Emperor Hotel! We’re glad to hear that you enjoyed your stay with us and hope to be welcoming you back on your next trip to Macau! Best regards, Grand Emperor team More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2015

When you're in Macau you become a bit desensitized to luxury and opulence. While from the outside the Grand Emperor does not look as impressive as some of the other Casino/Hotel heavyweights that have taken up residence in Macau, I can't speak highly enough of our experience here. Upon arrival the staff met us at the free shuttle bus that... More 

Was this review helpful? Yes 2
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear Aimee H, Thank you for recommending Grand Emperor. We are very delighted to learn that you had a wonderful time with us and it’s our honor to have the opportunity to welcome you. Please rest assured that we will do our best to continue earning such high praises. We thank you for your review and hope to have you... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2015

My husband & I were celebrating our wedding anniversary in Macau. We decided to stay at Grand Emperor & we never regretted. We took the purple shuttle bus 88 to Grand Emperor. While we were checking in a lady Sonia Lam quickly walked towards us & wish us a happy anniversary. She show us where to visit & promptly gave... More 

Was this review helpful? Yes 3
Jenny Z, Public Relations Manager at Grand Emperor Hotel, responded to this review

Dear ireneong_lim, First and foremost, we thank you for choosing the Grand Emperor to celebrate your wedding anniversary! We are so happy to hear that our staff provided you with exceptional service and will certainly share your kind words with the team. We appreciate you taking the time to leave your review and look forward to welcoming you back for... More 

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