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The Sands Macao

Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
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Certificate of Excellence 2014
The Sands Macao
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The Sands Macao
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69 reviews from our community

Traveler rating
    30
    30
    8
    0
    1
See reviews for
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 17, 2014

This historic American hotel/casino is only a decade old but it's starting to show wear and tear. I've asked for a non-smoking room, but it was unavailable. The regular room still has a slight smell, but still clean and decent. The elevator though is slow and smells like an ashtray. The hotel has nice restaurants. From fancy Copa steakhouse to... More 

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear OuijaAble, Thank you for sharing your comments. After 10 years, this classic beauty is undergoing a significant update. We are in the process of refreshing the entire casino floor. Adding new entertainment options. We have remodeled two of our most popular restaurants and have plans to update our other restaurants as well. We are also in the middle of... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 16, 2014 via mobile

i have stayed here a few times due to there being live acts in the casino which is a welcome break from the gambling. There are no complaints about the room which is large and clean. It did cost over 2000HKD for a king sized bed room for a week day stay (and this was an discounted rate) with no... More 

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear William L, Thank you for sharing your comments. I am pleased to hear that you have in general enjoyed your stay at Sands Macao and that we were able to meet your expectation. We are also in the middle of remodeling all of our hotel rooms and other facilities to refresh our property. Please do let us know on... More 

Hanmer Springs, New Zealand
Contributor
20 reviews 20 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 8, 2014

We arrived at The Sands on the morning of the 28th of September by way of taking the wrong shuttle from the ferry. I showed one of the staff at the door our booking slip to check we were in the right place and lo and behold we were meant to be at the Sands complex on the Cotai strip.... More 

Was this review helpful? Yes 5
Kent L, Manager at The Sands Macao, responded to this review

Dear ozamber, Thank you for taking your time to share your exceptional experience at Sands Macao. I am delighted to hear that you are pleased with our service at the Concierge. We have identified the team member who help you on that day and will share this valuable feedback to them. As a Travelers’ Choice winner, we are always looking... More 

Isle of Man, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 22, 2014

Of course in a luxury hotel like this, you would not expect any problems on the hardware, I guess you would possible know what I am going t say. It is all about service, first, the hotel standard check in time is 3pm and we arrived at 3.30pm, however, we were told that the room was still not ready. We... More 

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear LiloPelekai, Thank you for taking your time to share your experience with us as such information enables us to monitor the application of our service standards, and allowing us to rectify any shortfalls. We have noted the constructive feedback after your disappointing check-in experience. I wish to sincerely apologize for the shortcomings and regret for the inconvenience and discomfort... More 

Ibaraki, Japan
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2014

In this hotel, it is not possible to say was great, a bad word about it! Great, food was the staff, and service was great. One of the Sasaki of friends who travel together, to come back to the fact, you want to book again with sands.one staff member name Randy but with a story that came out is Japanese,... More 

Was this review helpful? Yes 4
Kent L, Manager at The Sands Macao, responded to this review

Dear Unikanika O Thank you for taking your time to share your great experiences at Sands Macao. I am delighted to hear that you have in general enjoyed every moment with us especially with the great food and service. It is great that you singled out our team member Randy for his outstanding service; I will personally share your positive... More 

Singapore
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 2, 2014

The hotel is quite big so can easily get lost and wander for a bit before finding your desire destination. The hotel has a lot of restaurants to pick from so food won't be an issue from budget to high end. The rooms on the other hand is less than the others, the rooms are quite sizeable but the decor... More 

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear Tristan_Anthony, Thank you for your feedback with regard to your recent visit in Sands Macau. Your observations and comments on our room décor, amenities, TV and bed are genuinely appreciated. Please let me assure you that your experience is not indicative of the product and service we provide to our guests. We will continue to be receptive and will... More 

Singapore
Top Contributor
62 reviews 62 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

Have visited this property in 2007. Seems undergoing facet of changes. From Casino to building another Hotel building. Nice Hotel to stay. Will plan next trip. Managed to dine Golden Court. Very nice Chinese restaurant. Food was excellent. Service was pleasant. Must try it Peking duck and the way this was cooked. Very attentive service. Pleasant. All smiles and welcoming.... More 

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear Mikeyflee, Thank you for taking your time to share your fantastic experiences at Sands Macao. I am delighted to hear that you enjoyed every moment with us especially with the fabulous dining experience in Golden Court. It is great that you noticed all the facet of changes in our property. As a Travelers’ Choice winner, we are always looking... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

I'm on business trip before this year CNY. Although only 2 nights in Macau but I really enjoyed my stay at Sands. The location of this hotel is a great meeting point. Besides, there's complimentary shuttle every coupe of minute. It's very convenience.

Was this review helpful? Yes 3
Kent L, Manager at The Sands Macao, responded to this review

Dear Kingsley1234, Thank you for sharing your great experience. I am delighted to hear that you enjoyed your stay with us especially with the stunning view and location. As a Travelers’ Choice winner, we are always looking for ways to give our guests the best possible experience. It is through your feedback that makes this award possible. Thank you for... More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

I was in Macau for business last week, and I had a great stay at Sands. I travel about 30 weeks a year all over the world,and this hotel is my favorite place to stay. My room was always cleaned perfectly, and I found the staff very warm and friendly. My favorite part of this hotel is the suite set-up.... More 

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear Northscott G, Thank you for sharing your great experience. I am delighted to hear that you had a great stay with us especially with the spotless room, comfort of space, and our friendly staffs. We couldn't be happier to know that Sands is your favorite place to stay all this while. The suite set-up makes it perfect. My favorite... More 

Singapore
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 21, 2014

Stayed at The Sands Macao over the Lunar New Year period and loved the hotel very much! The pluses: 1. Complimentary shuttle service between ferry pier and hotel (even if you miss the shuttle, which is actually quite frequent, you can still take a leisurely walk to the hotel as the ferry pier is not too far away) 2. Complimentary... More 

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear gsk2007, Thank you for sharing your fabulous experience. I am delighted to hear that you enjoyed your stay in Sands Macao particularly with our facilities, spacious suites, location and service. This feedback can only further motivate us to serve you better in your next visit. I look forward to an opportunity to welcoming you and family back to Sands... More 

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Additional Information about The Sands Macao

Address: Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Number of rooms: 289
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Also Known As:
Sands Macau Hotel
Hotel Style:
#6 Casino Hotel in Macau
#8 Spa Hotel in Macau
#17 Business Hotel in Macau

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