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All 84 Macau hotels

The Sands Macao

Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
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The Sands Macao
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Ranked #19 of 84 hotels in Macau
A recent review
5 of 5 stars reviewed 4 weeks ago
Foodie_n_traveler Dayton, Ohio
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54 people have reviewed this hotel

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Dayton, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was in Macau on a business trip and I really enjoyed my stay at Sands. Very luxurious room and comfortable bed. Large rooms with big tv and wifi that give you a sense of home away from home and is great to wind down. I found that everyone part of the hotel staff were really friendly as well as courteous.... More

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear Foodie_n_traveler , Thank you for sharing your wonderful experience. I am delighted to know that you enjoyed your stay in Sands Macao; the comfort of luxury, friendly hotel team members, very good Dim Sum in Golden Court and your favorite Wagyu Filet in our award winning Copa Steakhouse. This feedback can only further motivate us to provide the very... More

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2014

My stay was fantastic. the service of the front office was amazing. I was recognized and greeted before I even got to the hotel entry, once I found it. The staff were courteous and professional and offered more than I could ask and even before I asked. The rooms and very large and luxurious compared to others I have stayed... More

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear K W, Thank you for taking some time to share your fantastic experience. I am pleased to hear that you have in general enjoyed your stay at Sands Macao and that we were able to meet your expectation. Your observation on our lobby location is duly noted. We enhanced the direction signage to the hotel lobby quite recently. However,... More

Boston, Massachusetts
Top Contributor
109 reviews 109 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 27, 2014

We recently stayed at the Sands in Macau for 5 nights. The Sands provides a free shuttle from the pier to the hotel. There is also a free shuttle to the Venetian that is located across the bay in Cotai. The Lobby of The Sands is in a very strange location, it actually discourages walks-ins as it is hidden by... More

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear azzurri4ever, Thank you for your review. I am glad to know that you enjoyed the excellent accommodations in Sands Macao; it is stunning, spacious and modern. Apart from this comfort of luxury, the greatest assets have been our team members who deliver the quality service one would expect from Sands. Thank you for recognizing the young lady who assisted... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 10, 2014

A free shuttle bus brought us from ferry pier to the hotel. We were quite excited until we could not find the reception lobby after walking up and down the escalators and lifts, from ground to second floor for twenty minutes. When we finally got to the reception, to my surprise, it was small and looked like a back door... More

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear skybirdie33, Thank you for sharing your experience with us as such information enables us to monitor the application of our service standards, while simulatenously allowing us the opportunity to rectify any shortfalls. Firstly, I am glad to learn that you enjoyed our spacious and clean room. However, I am remorse to to learn about your mixed experience in reference... More

Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 9, 2014

The suites are not bad at all but one thing is the suite and the living has a opening between the two so not much privacy between the two rooms. Other the room and the jacuzzi bathtub is very nice and comfortable.

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear gpeng80, Thank you for your review. I am glad that you enjoyed our suites and Jacuzzi bathtub. Your observation on the lack of privacy between the two rooms is duly noted. Originally, all our suites come with only one king bed and a living room. To satisfy the growing demand for twin bedded room, we upgraded some rooms to... More

Singapore
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 26, 2013

This hotel is by far, the best hotel I have ever stayed. The rooms are grand with hair dryer, iron & ironing board, shaver, matches etc. I especially love the comfy bed with the dresser. It was a pleasant experience overall & I would definitely book this hotel should I return to Macau.

Was this review helpful? Yes 3
Kent L, Manager at The Sands Macao, responded to this review

Dear pinkypinku, Thank you for your review. I know this reply is coming in late, but it is extremely important to express our gladness for such a wonderful comment. We are delighted to learn that we not only meet, but exceeded your expectations. This feedback will further motivate us to strive for perfection in your next visit. I look forward... More

Laguna Niguel, CA
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 12, 2013

The well-appointed rooms at the Sands Macao are large and beautiful. Service is outstanding and the casino is quite large. For westerners, however, restaurant choices within the hotel are very limited. There is an excellent steakhouse, but the other choices are all Asian. A free shuttle takes guests to the Cotai Strip and back every 15 minutes or so.

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear LonnieAnd, Thank you for sharing your outstanding experience. Nothing is as good as receiving such a wonderful comments; large and beautiful rooms, outstanding service and excellent steakhouse. For other western cuisine, I know a good Italian restaurant near Sands. Alternately, we have a long list of western cuisine at the Venetian or Sands Cotai Central. Our Concierge will be... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 19, 2013

The room I stayed in faces the sea with spectacular views of the harbor, fisherman wharf and airport. There is free shuttle buses that takes you everywhere, from the Venetian to the Border at Gongbei. However on day One, the shuttle dropped me at the casino side and with the luggage and no direction, I have to search for the... More

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear jt089089 , Thank you for your review. I am glad to hear that you have in general enjoyed your stay at Sands Macao and that we were able to meet your expectation. At the same time, I would like to sincerely apologize for the inconvenience on day one. We have since improved the direction signage to the hotel lobby... More

Adealide
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 25, 2013

Did a stop over in Macao on the way back to Australia, very Grand, rooms well priced, there are 5 resturants, we just loved there Steak House resturant, staff very friendly, good steak & wine list. The location was excellent, across the road was a Marina with many many resturants. Just one thing to be aware of, is when we... More

Was this review helpful? Yes 3
Kent L, Manager at The Sands Macao, responded to this review

Dear Adelaidejanet018 , Thank you for sharing your experience. I am glad that you enjoyed your stay in Sands Macao especially with our award winning Copa Steakhouse, our friendly team members and wine list. Our location is indeed excellent as we are strategically located near to almost everywhere. Furthermore, our free shuttle is available at your doorstep to bring you... More

Melbourne
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 6, 2013 via mobile

I highly recommend this hotel when in Macau! A city with choice it's in the most amazing location ! We stayed in a one bedroom suite. On arrival the front staff where friendly and welcoming! The room was extremely large, beautiful entrance to the room marble bathroom with massive spa bath and beautiful rain shower! The bed was huge and... More

Was this review helpful? Yes 3
Kent L, Manager at The Sands Macao, responded to this review

Dear darrensugden, Thank you for sharing your amazing experience. First of all, sorry for the very late reply. I am glad that you enjoyed your stay, and we are able to meet your expectation in every aspects. I look forward to welcoming you back to Sands Macao for another amazing experience. Best regards, Kent More

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Additional Information about The Sands Macao

Also Known As:
Sands Macau Hotel
Address: Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Macau
#18 Business Hotel in Macau
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Sands® Macao is a 289-luxurious-suite world class hotel and entertainment complex. Its stunning, reflective gold glass exterior houses a wide range of diversions from specialty restaurants, a theatre, outdoor swimming pool, deluxe spa and salon to conference and banquet facilities, unrivalled shows and a vast array of gaming offerings. ... more   less 
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