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The Sands Macao

#35 of 91 Hotels in Macau
Certificate of Excellence
4.5 of 5
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Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
1 room 1 adult
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96 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
842 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 432 helpful votes
5 of 5 stars Reviewed December 4, 2015

We did not stay here but would crash daily for the shows and the happy hour. The bar and the people serving our drinks where fantastic. But the Baccarat Babes and the Colombian All Stars were unbelievable.

Helpful?
3 Thank Bruce H
Kent L, Manager at The Sands Macao, responded to this review

Dear Bruce H, Thank you for your great feedback. We're glad that you have in general enjoyed your visit in Sands, particularly with our amazing show on the stage and staff working in the bar. Rest assured, that we will share this positive review to all the staffs involved. We look forward to seeing you again in Sands. Best regards,... More 

Hong Kong, China
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 15, 2015

For the hotel mainly for complementary stay for the Sands Macau group. There is no connect way to the Hotel with the Sands Casino, and the entrance of the Hotel is seems walk into a narrow road which is not grand and not much direction signs. Doormen with no smile, even dry smile and seems working just like passing the... More 

Helpful?
1 Thank tinho1212
Kent L, Manager at The Sands Macao, responded to this review

Dear tinho1212, We would like to thank you for your feedback and deeply regret that you had a mixed experience. Our hotel is actually connected to the Sands Casino and we are in the process of improving all the directional signs on the property. Your observations on our staff lackadaisical attitude are genuinely appreciated. Please be assured that we pride... More 

Auburn, Washington
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 22, 2015 via mobile

Very nice hotel and location is close to the Turbojet terminal (if you are arriving from HK). There is a free shuttle from the terminal to the hotel (vice versa). Checkin process is good and staff is friendly. Our room is huge with seperate living room and spacious bathroom. However, the room is a bit dated and need some new... More 

Helpful?
1 Thank Leo H
Kent L, Manager at The Sands Macao, responded to this review

Dear Leo H, Thank you for your sharing your experience with us. We are pleased to know that you have in general enjoyed your stay at Sands Macao and we were able to meet your expectation. I have to agree with you on our strategic location and accessibility; all the main attractions are just a short distance away from us.... More 

Sydney AUS
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 19, 2015

We caught the ferry to Macau and tried to make our way around, but didn't anticipate how big this place is! We caught the hotel transfer from The Venetian to The Sands and Koko helped us to arrange a driver to take us sight seeing before our evening ferry back to Hong Kong. He arranged for the driver to take... More 

Helpful?
1 Thank JulieBSydneyAUS
Kent L, Manager at The Sands Macao, responded to this review

Dear JulieBSydneyAUS, Thank you for sharing your experience with us It was glad to know that our Concierge, Koko helped you with the sight-seeing arrangement and it all went well. Nowadays, there is so much to do in Macau with all the attractions and eatery around. So you are absolutely right that one should give plenty of time here. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015 via mobile

Great! The service at the restaurant was very good. The staff was excellent and very helpful. The food was clean and good. I would like to go back again with my family for sure! All the same, I recommend some way of getting some music into the place, as the music from the casino can be very loud and interfering... More 

Helpful?
1 Thank Sohani S
Kent L, Manager at The Sands Macao, responded to this review

Dear Sohani S, Thank you for sharing your great experience at Sands Macao. I am delighted to hear that you are pleased with our service and food at our restaurant. Rest assured that we will share your valuable feedback to all the staff. We also worked with our AV team to make some adjustment to the floor music and hopefully... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 3, 2015 via mobile

We were so excited about our visit to Macau and let me tell you that we never ever expected such lousy service from such a hotel. My friends and I boarded their shuttle with 6 luggages and their staff never ever offered to help with our luggage at the Ferry terminal. They were on their phones or talking to each... More 

Helpful?
1 Thank Elv07
Kent L, Manager at The Sands Macao, responded to this review

Dear Elv07, Warmest greetings from Sands Macao! We would like to thank you for your feedback and deeply regret that you had a mixed experience. Please let me assure you that your experience is not indicative of the service we provide to our guests. The shuttle and staff do not belong to the hotel and it is managed by AA... More 

Hong Kong, China
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 19, 2015

The reception lobby is very small, the staff no smile and unpassionate. The decoration items in the room very old and not clean. Do not expect any 5 star service or positive food experience. There are so many three star hotel service is much better, stay somewhere else!

Helpful?
1 Thank C C
Kent L, Manager at The Sands Macao, responded to this review

Dear CC, Warmest greetings from Sands Macao! Thank you for taking your time to share your experience with us as such information enables us to monitor the application of our service standards, and allowing us to rectify any shortfalls. Your observations and constructive comments are genuinely appreciated. Please be assured that we pride ourselves in providing a high level of... More 

Bad Sankt Leonhard im Lavanttal, Austria
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2015 via mobile

I really enjoyed the service in the Sands Macao a lot. Jason at the front desk checked me in very smoothly and professional. He made sure that I got a room witha great view at the ocean. I really enjoyed the big bathtub and the comfortable. In comparison to Hong Kong you get a log more space for your money.... More 

Helpful?
1 Thank AnnaPirker
Kent L, Manager at The Sands Macao, responded to this review

Dear AnnaPirker, Thank you for sharing your great experience at Sands Macao. I am delighted to hear that you are pleased with our service at the front desk and room service. I am sure this information will further motivate both Jason and Conquer to strive for service excellence. Rest assured that we will share your valuable feedback to them directly.... More 

Sydney
Level Contributor
259 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed April 13, 2015

It's not the biggest or the most luxurious but it is one of the most user friendly casinos. The layout is very good. The gambling main floor is easy to find your way around and the large bar alongside is fantastic for those who wish to have a drink and watch the lovely Chinese dancing girls...The Sands Angels. The food... More 

Helpful?
Thank InquisitorX
Kent L, Manager at The Sands Macao, responded to this review

Dear InquisitorX, Thank you for your sharing your comments. We are pleased to know that you have in general enjoyed your stay at Sands Macao and we were able to meet your expectation. We will continue to explore ways to make Sands the best place for everyone. Rest assured, this wonderful facility is getting the attention it deserves. We look... More 

Los Angeles, California
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 17, 2014

This historic American hotel/casino is only a decade old but it's starting to show wear and tear. I've asked for a non-smoking room, but it was unavailable. The regular room still has a slight smell, but still clean and decent. The elevator though is slow and smells like an ashtray. The hotel has nice restaurants. From fancy Copa steakhouse to... More 

Helpful?
2 Thank OuijaAble
Kent L, Manager at The Sands Macao, responded to this review

Dear OuijaAble, Thank you for sharing your comments. After 10 years, this classic beauty is undergoing a significant update. We are in the process of refreshing the entire casino floor. Adding new entertainment options. We have remodeled two of our most popular restaurants and have plans to update our other restaurants as well. We are also in the middle of... More 

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