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All 85 Macau hotels

The Sands Macao

Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
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92%
Ranked #22 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Tristan_Anthony Singapore
  • Reviews (61)
  • Photos (97)
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  • Room tips (11)
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61 people have reviewed this hotel

Traveler rating
    27
    27
    5
    0
    2
See reviews for
9
8
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

My friend and I went to the sands casino for something to eat at lunch time and although it seems common here for restaurant staff to stand over you after bringing you the bill, they bought our bill BEFORE we'd even been given our food. Again standing over us until we paid. Then a woman came by and attempted to... More

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear Rowena R, Thank you for sharing your experience with us as such information enables us to monitor the application of our service standards, while simultaneously allowing us the opportunity to rectify any shortfalls. We have noted the constructive feedback after your disappointing service experience in our restaurant. I wish to sincerely apologize for the shortcomings and regret for the... More

Singapore
Contributor
20 reviews 20 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is quite big so can easily get lost and wander for a bit before finding your desire destination. The hotel has a lot of restaurants to pick from so food won't be an issue from budget to high end. The rooms on the other hand is less than the others, the rooms are quite sizeable but the decor... More

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear Tristan_Anthony, Thank you for your feedback with regard to your recent visit in Sands Macau. Your observations and comments on our room décor, amenities, TV and bed are genuinely appreciated. Please let me assure you that your experience is not indicative of the product and service we provide to our guests. We will continue to be receptive and will... More

Singapore
Top Contributor
60 reviews 60 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Have visited this property in 2007. Seems undergoing facet of changes. From Casino to building another Hotel building. Nice Hotel to stay. Will plan next trip. Managed to dine Golden Court. Very nice Chinese restaurant. Food was excellent. Service was pleasant. Must try it Peking duck and the way this was cooked. Very attentive service. Pleasant. All smiles and welcoming.... More

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear Mikeyflee, Thank you for taking your time to share your fantastic experiences at Sands Macao. I am delighted to hear that you enjoyed every moment with us especially with the fabulous dining experience in Golden Court. It is great that you noticed all the facet of changes in our property. As a Travelers’ Choice winner, we are always looking... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

I'm on business trip before this year CNY. Although only 2 nights in Macau but I really enjoyed my stay at Sands. The location of this hotel is a great meeting point. Besides, there's complimentary shuttle every coupe of minute. It's very convenience.

Was this review helpful? Yes 3
Kent L, Manager at The Sands Macao, responded to this review

Dear Kingsley1234, Thank you for sharing your great experience. I am delighted to hear that you enjoyed your stay with us especially with the stunning view and location. As a Travelers’ Choice winner, we are always looking for ways to give our guests the best possible experience. It is through your feedback that makes this award possible. Thank you for... More

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

I was in Macau for business last week, and I had a great stay at Sands. I travel about 30 weeks a year all over the world,and this hotel is my favorite place to stay. My room was always cleaned perfectly, and I found the staff very warm and friendly. My favorite part of this hotel is the suite set-up.... More

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear Northscott G, Thank you for sharing your great experience. I am delighted to hear that you had a great stay with us especially with the spotless room, comfort of space, and our friendly staffs. We couldn't be happier to know that Sands is your favorite place to stay all this while. The suite set-up makes it perfect. My favorite... More

Singapore
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 21, 2014

Stayed at The Sands Macao over the Lunar New Year period and loved the hotel very much! The pluses: 1. Complimentary shuttle service between ferry pier and hotel (even if you miss the shuttle, which is actually quite frequent, you can still take a leisurely walk to the hotel as the ferry pier is not too far away) 2. Complimentary... More

Was this review helpful? Yes 1
Kent L, Manager at The Sands Macao, responded to this review

Dear gsk2007, Thank you for sharing your fabulous experience. I am delighted to hear that you enjoyed your stay in Sands Macao particularly with our facilities, spacious suites, location and service. This feedback can only further motivate us to serve you better in your next visit. I look forward to an opportunity to welcoming you and family back to Sands... More

Dayton, Ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2014

Was in Macau on a business trip and I really enjoyed my stay at Sands. Very luxurious room and comfortable bed. Large rooms with big tv and wifi that give you a sense of home away from home and is great to wind down. I found that everyone part of the hotel staff were really friendly as well as courteous.... More

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear Foodie_n_traveler , Thank you for sharing your wonderful experience. I am delighted to know that you enjoyed your stay in Sands Macao; the comfort of luxury, friendly hotel team members, very good Dim Sum in Golden Court and your favorite Wagyu Filet in our award winning Copa Steakhouse. This feedback can only further motivate us to provide the very... More

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2014

My stay was fantastic. the service of the front office was amazing. I was recognized and greeted before I even got to the hotel entry, once I found it. The staff were courteous and professional and offered more than I could ask and even before I asked. The rooms and very large and luxurious compared to others I have stayed... More

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear K W, Thank you for taking some time to share your fantastic experience. I am pleased to hear that you have in general enjoyed your stay at Sands Macao and that we were able to meet your expectation. Your observation on our lobby location is duly noted. We enhanced the direction signage to the hotel lobby quite recently. However,... More

Boston, Massachusetts
Top Contributor
123 reviews 123 reviews
26 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed February 27, 2014

We recently stayed at the Sands in Macau for 5 nights. The Sands provides a free shuttle from the pier to the hotel. There is also a free shuttle to the Venetian that is located across the bay in Cotai. The Lobby of The Sands is in a very strange location, it actually discourages walks-ins as it is hidden by... More

Was this review helpful? Yes 2
Kent L, Manager at The Sands Macao, responded to this review

Dear azzurri4ever, Thank you for your review. I am glad to know that you enjoyed the excellent accommodations in Sands Macao; it is stunning, spacious and modern. Apart from this comfort of luxury, the greatest assets have been our team members who deliver the quality service one would expect from Sands. Thank you for recognizing the young lady who assisted... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 10, 2014

A free shuttle bus brought us from ferry pier to the hotel. We were quite excited until we could not find the reception lobby after walking up and down the escalators and lifts, from ground to second floor for twenty minutes. When we finally got to the reception, to my surprise, it was small and looked like a back door... More

Was this review helpful? Yes
Kent L, Manager at The Sands Macao, responded to this review

Dear skybirdie33, Thank you for sharing your experience with us as such information enables us to monitor the application of our service standards, while simulatenously allowing us the opportunity to rectify any shortfalls. Firstly, I am glad to learn that you enjoyed our spacious and clean room. However, I am remorse to to learn about your mixed experience in reference... More

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Additional Information about The Sands Macao

Address: Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
Phone Number:
Location: China > Macau
Price Range (Based on Average Rates): $$$
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Also Known As:
Sands Macau Hotel

97 photos of this hotel

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Room/suite (22)
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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Casino Hotel in Macau #7 Spa Hotel in Macau #15 Business Hotel in Macau
Official Description (provided by the hotel)
Sands® Macao is a 289-luxurious-suite world class hotel and entertainment complex. Its stunning, reflective gold glass exterior houses a wide range of diversions from specialty restaurants, a theatre, outdoor swimming pool, deluxe spa and salon to conference and banquet facilities, unrivalled shows and a vast array of gaming offerings. ... more   less 
Number of rooms
289

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