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All 84 Macau hotels

The Westin Resort Macau

4.5 of 5 Resort   |   No.1918 Estrada de Hac Sa, Coloane, Macau, China
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The Westin Resort Macau
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73%
Ranked #26 of 84 hotels in Macau
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
Antony_Yiu Hong Kong, China
  • Reviews (403)
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403 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Hong Kong, China
Top Contributor
53 reviews 53 reviews
52 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night during a weekend getaway with friends. Initially, we were attracted by the location of the hotel since it's near a beach and away from the casino and gambling action. 1) Moldy Room Smell After we checked in, we found that the room had a moldy smell and we had to leave the balcony door open... More

Was this review helpful? Yes
gary_warnock, General Manager at The Westin Resort Macau, responded to this review

Dear Antony Yiu, Thank you for sharing your detailed feedback regarding your recent stay with us. I apologize that on this occasion we fell short of meeting your expectations. Please be assured that this is not an indication of what we want to provide to each of our valuable guests. This is certainly not the memory we intended for you... More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

The location was excellent, right at the beach and away from the hustle and bustle. The peace and quiet, the children playground and grassy lawn, the spectacular scenery. The food was good ( room service and breakfast ), nothing excellent but the service by the staff was welcoming - very courteous and helpful, very good !!! The shuttle bus service... More

Was this review helpful? Yes
gary_warnock, General Manager at The Westin Resort Macau, responded to this review

Dear Andrea S, Your feedback is valuable and much appreciated, it’s very important for us to hear what our guests say to us. We’re glad that you enjoyed the hotel services and facilities. Guest satisfaction is our priority at all times, we’ll do whatever we can to help you achieve a great stay. Be well. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel rooms are huge, with independent balcony just like suite room in other 5 star hotel. Recommended for family who would like to enjoy the other side of Macau. Ask concierge for help and information to enjoy your entire stay... Will definitely return in this paradise...

Was this review helpful? Yes 1
Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear Ropomepel, Thank you very much for the great review. We are delighted to know you had an enjoyable stay but most importantly we have a great team provided personal and instinctive experiences. You have given me great joy to share it with the team. Please come back again whenever you return to Macau. Gary Warnock General Manager More

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
51 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort really isolated itself away from the crowd. Its about 15mins taxi ride away from the airport and the appearance of the resort really looks quite old. However, the rooms are newly renovated which fits the current Westin standards I believed. Breakfast wise was not that fantastic as compared to the one I had in Bangkok. Other than that,... More

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Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear Nivla83, Thank you for your patronage and we truly appreciate that you have shared your comments here outlining your experience. Regret to learn that our breakfast was not up to your expectation. We do receive a lot of positive comment regarding our breakfast variety and quality. However, there’s always room for improvement. Please do not hesitate to elaborate your... More

Hong Kong
Top Contributor
90 reviews 90 reviews
72 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Westin Resort, Macau for one night. We got there by taking their free shuttle from the Macau Ferry Terminal. To access the hotel shuttles, exit the ferry terminal and go into the tunnel that will take you under the road to the bus stands for hotels shuttles and casinos. Casino buses are to the right, hotel... More

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Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear IrenemHongKong, Thank you so much for the great effort in putting together such a detailed review of your Westin Experience, it covers all aspects a guest would want to know. It’s a pity that you weren't able to enjoy our outdoor pool as it will only reopen on April 9th after cleaning and maintenance. Please do come back again... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

During my recent (two) stays in the Westin Macau, I enjoyed their excellent service, the wonderfully comfortable surroundings, as well as the beautifully appointed rooms that could not be rivaled anywhere in Macau. The only thought on my mind was - "Heavenly Bed"?? Why hasn't anyone mentioned the "Heavenly Soap"?? The elegant scent of the bar of soap in the form of a leaf in... More

Was this review helpful? Yes 2
Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear Peterchan7708, What a delightful review! Thank you for pointing out the positives of our service and environment. It is great of you mentioning our White Tea Aloe Soap, it’s my personal favorite too. Our leaf shaped soap is a Westin signature and adds a charming touch to the bathroom. With the help of white tea’s antioxidants and aloe’s natural... More

Singapore
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for buisness for 4 nights Large rooms with 2 queen bed, a large balcony overlooking the beach (in beach view rooms - take these ones if have a choice) and location is perfect as it is at the quiet corner of Macau. Staff is wonderfully service oriented. Breakfast is alright but not much variety. For relaxing is good but... More

Was this review helpful? Yes 1
Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear Fiza, Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to The Westin Resort Macau and also for the encouragement we find in your gracious review. Trust that we will see you again in the very near future. Live Well. Gary Warnock General Manager More

mumbai
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed at the resort for 2 nights. Pros and Cons below Pros 1. Large rooms - a real luxury in HK 2. Balcony - A huge balcony overlooking the beach (in beach view rooms - take these ones if have a choice) 3. Lovely pool facilities and sauna/spa. Bike rentals available as well 4. Shuttle to ferry terminal and... More

Was this review helpful? Yes 1
Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear Travellingjourneyman, Thank you for your recent stay and taking the time to post such a details review on Tripadvisor. We are delighted that you loved our balcony, various recreation facilities and helpful associates. Our services and facilities provide guests healthful options and environments that indulge all of the senses. I was concerned to hear of your disappointment with our... More

New York City, New York
Top Contributor
51 reviews 51 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed one night visiting Macau to see the Dancing Waters show (which is fabulous) and wanted to see what this resort was like should we want to bring our 2 year old in the future since it seemed kid-friendly. Pros: - Spacious and clean rooms with comfortable bed. - Both indoor and outdoor pool, though note pool is smaller... More

Was this review helpful? Yes 1
Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear YilikR, It is good to note that you found the various facets of our resort to your liking. At our resort, our facilities and services are designed to help guests relax, recharge and replenish. However, it’s very unfortunate that some areas during your stay did not reflect the quality you expected from us and I am really concerned that... More

Homeless
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2014

I've stayed in Starwood properties for years and this must be the worst. It was nice of them to give me half a bottle of wine when I checked in but they was no wine opener. I rang housekeeping and was told they only have one and can't leave it in the room. After a while, they managed to find... More

Was this review helpful? Yes 1
Westin-Resort-Macau, General Manager at The Westin Resort Macau, responded to this review

Dear Anthony L, First and foremost, I would like to offer my sincerest apologies for the imperfect experience that you had at The Westin Resort Macau. We pride ourselves on our customer service, yet in this instance it seems that we have missed the mark and quite possibly damaged a relationship with a valued hotel guest. We always want to... More

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Additional Information about The Westin Resort Macau

Also Known As:
Westin Resort Macau Hotel
Westin Resort Macau Hotel Macau
Westin Hotel Macau
Westin Macau
Westin Coloane
Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Macau
#21 Family Hotel in Macau
#23 Luxury Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Resort Macau 4.5*
Official Description (provided by the hotel):
The most luxurious resort in Macau, the award-winning The Westin Resort Macau is just minutes from Macau International Airport and downtown shopping. Averaging at 72 sqm, each new room opens out to a patio with picturesque beach or sea views. Set over 160 acres of seaside gardens with extensive recreational facilities and massage services, The Westin Resort Macau is a perfect getaway to relax and rejuvenate. ... more   less 
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Macau #21 Family Hotel in Macau #23 Luxury Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
The most luxurious resort in Macau, the award-winning The Westin Resort Macau is just minutes from Macau International Airport and downtown shopping. Averaging at 72 sqm, each new room opens out to a patio with picturesque beach or sea views. Set over 160 acres of seaside gardens with extensive recreational facilities and massage services, The Westin Resort Macau is a perfect getaway to relax and rejuvenate. ... more   less 
Number of rooms
207

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