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Grand Coloane Resort Macau

#22 of 89 Hotels in Macau
Certificate of Excellence
No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
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Grand Coloane Resort Macau
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Grand Coloane Resort Macau
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514 reviews from our community

Traveler rating
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    221
    78
    35
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
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    (514)
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    (152)
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    (126)
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    (108)
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Houston, Texas
2 reviews
3 of 5 stars Reviewed yesterday NEW

I stayed at your property at first glance the hotel is VERY VERY OLD inside and out. Check-in was quite slow thanks to the guy manager with eyeglass it took me almost half an hour just to check-in. food at the cafe was so so. the staffs there were running all over I honestly pitty them because it only shows... More 

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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Being a heritage from Westin Resort Macau, Grand Coloane Resort blended top service, great F&B, comfy environment and facilities into one. Despite the property is slightly aged when compare to other new hotels in Macau, we had a pleasant and completely relaxing stay here! Everyday routine is: Woke up late and have a full range breakfast, and spent some time... More 

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HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear ShereeseT, Thank you for taking the time to post such a wonderful review from your stay with us at Grand Coloane. We were so pleased to hear that you thoroughly enjoyed the hotel's facilities and our location. We strive to provide a friendly and welcoming atmosphere for all and we are happy to read you were comfortable and enjoyed... More 

Hong Kong, China
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My boyfriend and I have always been huge fans of this location/facilities and have always made an effort to come once or twice a year when we needed to get away from the bustle in HK. We came here for the first time since the new management took over and what a disappointing experience it was! Pros: Quiet location away... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear rkim511, Please allow us this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. You are right, In-room Wi-Fi is becoming a standard for hotels and we have plans to update in the future. There are many changes happening here and we expect to make also some significant improvements... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had stayed in this property about 10 years ago when it used to be run by the Westin Group and in May I had the opportunity to return. As other reviewers have already mentioned the hotel's big selling point is that it is a more peaceful escape from the often crowded cotai strip in Macau. The hotel has the... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Leighton W, Thank you very much for your review on TripAdvisor. We truly appreciate your thoughts; feedback helps us to focus on our customers’ expectations and gives us an opportunity to improve though and will be used to make any necessary corrections to ensure we are providing the best possible experience. You are right, In-room Wi-Fi is becoming a... More 

Hong Kong, China
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very relax place and not like standard Macau, a real good place to have a relaxed stay. Staff is really doing their best they can to meet expectations of the visitors. A big thank you! But the place is sooo under-staffed. They are running from one place to the other with dirty cups and plates piling up everywhere. And to... More 

Was this review helpful? Yes 3
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Aro628, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our staff. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. As you notice, there are many... More 

Hong Kong, China
Top Contributor
107 reviews 107 reviews
41 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed April 22, 2015

It's a beautiful beach resort in the quiet part of Coloane, away from the noisy and glitzy Macau, but not too far either. Takes about 30 minutes by taxi from the main ferry terminal. Big, clean and functional rooms, all with a good ocean view. Huge breakfast spread. Excellent service. Happy and attentive staff - mostly Filipinos so no issues... More 

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HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear MushPanjwani, Thank you for sharing your feedback with us following your stay at Grand Coloane Resort We were delighted to learn that you enjoyed our location, services and facilities during your visit; Our team makes every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests recognize the services and facilities... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

My family came over from the UK to celebrate a special birthday. The staff were superb and looked after us really well. They organised a complimentary cake to die for and then signed a birthday card! The children were very impressed with the breakfasts and facilities: the outside playground and the indoor pool (a bit chilly during our visit for... More 

Was this review helpful? Yes 2
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Karen W, It never gets repetitive for us to hear the wonderful stories of our guests and we're honored to have been your choice for accommodation in such special birthday celebration. We are so pleased that you and your family were impressed with the breakfasts and facilities, as well as the hotel's location. Thank you very much for your... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 13, 2015

I agree with other reviewers that the hotel rooms, whilst cetainly designed with luxury in mind, could be better. The rooms are definitely a bit tired and dated in their decor. However they are well stocked with items such as toiletries etc. and have brilliant views and are lovely and big and well cleaned. It is funny to note that... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Sam F, Thank you for choosing Grand Coloane for your recent trip and taking the time to share your feedback. We're happy that you enjoyed everything overall as it is our goal to ensure each guest has a memorable experience. It's great to hear that you found our staff, especially at the guest services at the entrance, to be... More 

Shanghai Region, China
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2015

Chose this hotel if you want to be away from the all the tourist madness, its right on the ocean front and I think all the rooms face the ocean or the beach. There was painting work going on at the hotel while we were there but that didn't seem to bother us much, when you choose your room you... More 

Was this review helpful? Yes 2
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Augustine F, Thank you for staying at Grand Coloane and providing a review of our hotel. It´s great to hear that you liked your stay and the surroundings of the hotel. Your feedback gives us an opportunity to improve though and will be used to make any necessary corrections to ensure we are providing the best possible experience. As... More 

Hong Kong, China
Top Contributor
108 reviews 108 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 8, 2015

We spend 3N and 4days...afterall we enjoyed our staying but Manager/Propriety of this Hotel needs to adjust few - important- things for his customers...to let them come back again with happines. Since the location & enviroments are very nice, green and relaxing, it's a pity don't satisfied guess! We spend mostly 3 days in the swimming pool and we saw... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Hello Mafegila, Thank you for your review on Tripadvisor,. We are glad you enjoyed your stay after all but we are sorry to hear that we did not live up to the expectations. We are grateful for the time you took to share your experience and we will ensure we take the learning from this and apply it so as... More 

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