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Grand Coloane Resort Macau

4.5 of 5 No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
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Certificate of Excellence 2014
Grand Coloane Resort Macau
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Grand Coloane Resort Macau
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491 reviews from our community

Traveler rating
    158
    209
    75
    32
    17
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128
137
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50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (491)
  • Mar-May only
    (131)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (126)
  • Dec-Feb only
    (106)
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Hong Kong, China
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Located at the prime location, the resort can build every room having its own spacious terrace in which guests can enjoy splendid view either facing South China Sea or lush hills and even facing both. The remote resort is far from the madding crowds, the casino people, but actually it is only three minutes drive away from them. The roof... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear 201Moonie, Thank you so much for taking the time to write a review on your recent stay with us. It's wonderful to hear from you and read that you enjoyed our non-gaming hotel with the convenient access to the Macau Golf Club. It will be our pleasure to welcome you back very soon. Regards, Grand Coloane team More 

Singapore
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only stayed for one night, but I was pleased with the hotel room. It was cosy and appeared to be recently renovated. It has the usual 5 star amenities I expect, including a soft bath robe, a well appointed bathroom with a separate shower stall and bath tub, safe, international channels, flat screen TV, a magnifying mirror, a large... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Pig K, Thank you for taking the time to review your recent stay with us at the Grand Coloane Resort. We are happy to hear that you enjoyed your room and all the facilities of the resort. We greatly appreciate your kind compliment regarding the location and its calm surrounding; we will be sure to pass them on to... More 

Singapore, null, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When I first checked in the hotel, the receptionist ask for my mastercard for deposit of roughly sgd$100. Then upon checking out they ask for my mastercard to debit the hotel charges. When i returned to Singapore, i realized they did not just 'debit' the deposit, instead they attempted to debit $100 + the hotel stay. This is on top... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Wilson C, We are very sorry to learn about your recent experience and would like to investigate this further. May we ask you contact us directly via 01065.front.office@grandcoloane.com with your contact details? We are constantly striving to meet our guests expectations and would like to discuss this issue further. Thank you and we look forward to hearing from you.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reach the hotel around 10+ was told that room only ready at 12pm even when i booked i have indicated for a early check-in as i had a early flight and will reached Macao at 9+. Was attended at front office by the name GG which was mentioned by her that we are being upgraded to a sea view room... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

"Hello Francis L Thank you for reviewing your recent stay with us at Grand Coloane Resort! We are glad to hear that our team was able to assist you when needed and apologize for the several inconveniences cause. We will be sure to pass your comments on to our management team, as well as your positive comments to the team... More 

Abu Dhabi, United Arab Emirates
Top Contributor
63 reviews 63 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My two day stay at the resort was nice and relaxing. It is located on a quiet beach and close to a hill with lots of hiking trails around a reservoir. Would definitely recommend for the location if you want a bit of nature to escape the hectic casinos. Only downside is that it s a bit of an old... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

"Hello ssl332332, Thank you so much for taking time to review your recent stay with us. We are glad that you enjoyed your time and hope to welcome you back again soon to the Grand Coloane Resort! Warm regards, Grand Coloane Resort" More 

Hong Kong
Top Contributor
56 reviews 56 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is a peaceful paradise which you can rarely find in Southern China nowadays. The rooms are spacious, quiet and with a big balcony where you can overlook the sea and the beach. The beds and pillows are more comfortable than those of a six stars hotel and there is a flat screen tv now. I stayed there for... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

"Hello emyl0909, Thank you so much for your review - we are glad that you enjoyed your time with us here in Macau! We have also taken note of your comments and will be reviewing these with our team, as well as sharing your positive comments with Janice. Thank you again and we hope to welcome you back to our... More 

Hong Kong, null, Hong Kong
1 review
1 of 5 stars Reviewed 3 weeks ago

Hotel provides shuttle bus service from pier to countryside hotel. However, it is NOT on schedule marked on notice board. NO fixed bus stop. NOT user oriented. I go to hotel by taxi, every driver requires me to pay extra fee due to location reason. Staff give me wrong room key and they will NOT answer my phone call from... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear kalun1988, Thank you for taking the time to review your recent stay with us. We are unhappy to hear that the stay was not up to your expectations. We do take all guest comments and complaints very seriously, including those here on TripAdvisor. We will be passing your review and comments to our senior management team for review and... More 

Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Coloane is about 3km from The Cotai Strip. The rooms were absolutely fantastic, classic luxury. We stayed in the Grand Deluxe Beach View room which was huge, had a balcony with an amazing view and the bathrooms were great! However the hotel is very old and the exterior is quite run down. The pool, etc are all old. The breakfast... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

"Dear Anushree K, Thank you for your recent review of the Grand Coloane Resort! We're so happy to hear that you enjoyed your stay with us. We'll be sure to pass all of your comments to our team for review and hope to be welcoming you back to Macau again soon! Warm regards, Grand Coloane Resort" More 

Hong Kong
1 review
4 of 5 stars Reviewed 3 weeks ago

We spent two days over new year's at the hotel. We used to come when our children were small and remembered a wonderful family place. The experience did not disappoint. We were given an early check in with an upgrade to ocean view. The rooms are extremely generous in size. The bed was comfortable and the bathroom clean and large.... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Joy P, Thank you for your nice review of our property. We are very glad that you enjoyed your room and very happy to hear that you found our service excellent. We greatly appreciate your kind compliment regarding the location and its calm surrouding. We will pass your opinions to our management team. Hope to see you again in... More 

Portland, Oregon
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a modern, comfortable resort located away from the congestion of the casino areas of Macau. It is in a scenic location with all the rooms having either an ocean view or a beach view. The rooms have recently been renovated and are in good condition. The rooms are spacious and well-maintained. Each room has a large private balcony.... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Hello Tom L, Thank you for taking time to review your recent stay with us! We are glad to hear that as a loyal customer you are continually returning and we are meeting your expectations. We appreciate your review and are looking forward to your next trip here with us! Warm regards, Grand Coloane Resort More 

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Additional Information about Grand Coloane Resort Macau

Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Coloane Resort Macau 4.5*
Number of rooms: 208
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Also Known As:
Westin Resort Macau Hotel Macau
Westin Hotel Macau
Westin Macau
Westin Coloane
Hotel Style:
#4 Top resorts Hotel in Macau
#16 Business Hotel in Macau
#16 Family Hotel in Macau
#20 Luxury Hotel in Macau
#22 Romantic Hotel in Macau

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