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Grand Coloane Resort Macau

#22 of 89 Hotels in Macau
Certificate of Excellence
No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
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Grand Coloane Resort Macau
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Grand Coloane Resort Macau
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508 reviews from our community

Traveler rating
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    218
    77
    34
    17
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135
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (508)
  • Mar-May only
    (146)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (126)
  • Dec-Feb only
    (108)
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Hong Kong, China
Top Contributor
106 reviews 106 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It's a beautiful beach resort in the quiet part of Coloane, away from the noisy and glitzy Macau, but not too far either. Takes about 30 minutes by taxi from the main ferry terminal. Big, clean and functional rooms, all with a good ocean view. Huge breakfast spread. Excellent service. Happy and attentive staff - mostly Filipinos so no issues... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear MushPanjwani, Thank you for sharing your feedback with us following your stay at Grand Coloane Resort We were delighted to learn that you enjoyed our location, services and facilities during your visit; Our team makes every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests recognize the services and facilities... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My family came over from the UK to celebrate a special birthday. The staff were superb and looked after us really well. They organised a complimentary cake to die for and then signed a birthday card! The children were very impressed with the breakfasts and facilities: the outside playground and the indoor pool (a bit chilly during our visit for... More 

Was this review helpful? Yes 2
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Karen W, It never gets repetitive for us to hear the wonderful stories of our guests and we're honored to have been your choice for accommodation in such special birthday celebration. We are so pleased that you and your family were impressed with the breakfasts and facilities, as well as the hotel's location. Thank you very much for your... More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I agree with other reviewers that the hotel rooms, whilst cetainly designed with luxury in mind, could be better. The rooms are definitely a bit tired and dated in their decor. However they are well stocked with items such as toiletries etc. and have brilliant views and are lovely and big and well cleaned. It is funny to note that... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Sam F, Thank you for choosing Grand Coloane for your recent trip and taking the time to share your feedback. We're happy that you enjoyed everything overall as it is our goal to ensure each guest has a memorable experience. It's great to hear that you found our staff, especially at the guest services at the entrance, to be... More 

Shanghai Region, China
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose this hotel if you want to be away from the all the tourist madness, its right on the ocean front and I think all the rooms face the ocean or the beach. There was painting work going on at the hotel while we were there but that didn't seem to bother us much, when you choose your room you... More 

Was this review helpful? Yes 2
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Augustine F, Thank you for staying at Grand Coloane and providing a review of our hotel. It's great to hear that you liked your stay and the surroundings of the hotel. Your feedback gives us an opportunity to improve though and will be used to make any necessary corrections to ensure we are providing the best possible experience. As... More 

Hong Kong, China
Top Contributor
108 reviews 108 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spend 3N and 4days...afterall we enjoyed our staying but Manager/Propriety of this Hotel needs to adjust few - important- things for his customers...to let them come back again with happines. Since the location & enviroments are very nice, green and relaxing, it's a pity don't satisfied guess! We spend mostly 3 days in the swimming pool and we saw... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Hello Mafeglia, and thank you for your review on Tripadvisor. We are glad you enjoyed your stay afterall but we are sorry to hear that we did not live up to the expectations. We are grateful for the time you took to share your experience and we will ensure we take the learning from this and apply it so as... More 

Bath
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We picked out this hotel because of its (unique?) status as a Macau hotel without a casino! We had a pleasant three nights there. The food in the restaurant was always good and the buffet on Friday and Saturday nights was outstanding; a huge variety of hot and cold dishes including every sort of shellfish, including lobster and oysters, and... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear JohnP794, Thank you very much for your review on TripAdvisor. We're so glad that you enjoyed your stay specially our dining options and our friendly and helpful staff. We truly appreciate your thoughts; feedback helps us to focus on our customers’ expectations. You are right, In-room Wi-Fi is becoming a standard for hotels and we have plans to update... More 

Hong Kong, China
Contributor
14 reviews 14 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just stayed 3D2N during the Easter holiday. Chose this hotel as it's a family trip and the hotel is away from the big group tours and gamblers. The Coloane area has a relaxing atmosphere. However, we were very disappointed about the hotel: 1) After we checked in to our room, we went to swim. When we got back, the key... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear NLK_HK, Thank you for staying at Grand Coloane and providing your feedback. Please accept our apologies for the delays you experienced during your stay getting to your room and for service at our lounge. We do our best to ensure each guest has a memorable stay and we will share the issues you experienced with our team to ensure... More 

Hong Kong, China
Top Contributor
70 reviews 70 reviews
14 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel a night and found it quite pleasnt. The rooms were large and well equipped although in need a good rennovation.The terrace has a lot of potential but was unkept and was filled with empty pots and remnants of dead plants. You could tell that the carpets had been recently shampooed but it hadn't dried properly given... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Thecanalyardsproject, Thank you very much for your review on TripAdvisor. We are thrilled to know that you enjoyed your stay. We truly appreciate your thoughts; feedback helps us to focus on our customers’ expectations. You are right, In-room Wi-Fi is becoming a standard for hotels and we have plans to update in the future. There are many changes happening... More 

Zurich
Contributor
19 reviews 19 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed for a wedding and that was well arranged, including the good food and attentive service. Receptionists and concierge were very helpful and friendly too. The property however needs a serious overhaul. The room is large, but everything, including the pool, is coming of age and not worth the USD 200/night we paid. Would say it is more 4... More 

Was this review helpful? Yes 3
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear ChristianCZurich, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our good food and attentive customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. As... More 

Toronto
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2015

We were surprised by the good service, spotlessness and luxury feel of this hotel. We had been to lots of five star places before but this one was really nice. However, it has was even cleaner and more perfect a few years back when it was a Westin. The only medocre side was the beach, which had quite a bit... More 

Was this review helpful? Yes 4
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear PedroDeToronto, Thank you for your very positive review of your recent stay at Grand Coloane Resort! We are so pleased that you were impressed with the good service of our staff as well as our amenities. Our team makes every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests recognize... More 

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