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Grand Coloane Resort Macau

#23 of 89 Hotels in Macau
Certificate of Excellence
No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
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Best prices for: 1 room 1 guest
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Grand Coloane Resort Macau
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Grand Coloane Resort Macau
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501 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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  • Hebrew first
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English first
  • All months
    (501)
  • Mar-May only
    (139)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (126)
  • Dec-Feb only
    (108)
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Hong Kong, China
Top Contributor
58 reviews 58 reviews
12 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed in this hotel a night and found it quite pleasnt. The rooms were large and well equipped although in need a good rennovation.The terrace has a lot of potential but was unkept and was filled with empty pots and remnants of dead plants. You could tell that the carpets had been recently shampooed but it hadn't dried properly given... More 

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HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Thecanalyardsproject, Thank you very much for your review on TripAdvisor. We are thrilled to know that you enjoyed your stay. We truly appreciate your thoughts; feedback helps us to focus on our customers’ expectations. You are right, In-room Wi-Fi is becoming a standard for hotels and we have plans to update in the future. There are many changes happening... More 

Zurich
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for a wedding and that was well arranged, including the good food and attentive service. Receptionists and concierge were very helpful and friendly too. The property however needs a serious overhaul. The room is large, but everything, including the pool, is coming of age and not worth the USD 200/night we paid. Would say it is more 4... More 

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HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear ChristianCZurich, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our good food and attentive customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. As... More 

Toronto
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We were surprised by the good service, spotlessness and luxury feel of this hotel. We had been to lots of five star places before but this one was really nice. However, it has was even cleaner and more perfect a few years back when it was a Westin. The only medocre side was the beach, which had quite a bit... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear PedroDeToronto, Thank you for your very positive review of your recent stay at Grand Coloane Resort! We are so pleased that you were impressed with the good service of our staff as well as our amenities. Our team makes every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests recognize... More 

Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

After more than 12 stays in Macau over the past few years this is the first trip where we feel fully refreshed and cannot recommend this hotel enough. In short, the highlights: 1) Room - very spacious, well fitted with large outdoor terrace area. Comfortable for us - 2 adults, 3 year old, 1 year old. 2) Breakfast - up... More 

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear JonBoag, Thank you for choosing Grand Coloane Resort for your recent stay and thank you for recommending your experience. We are very pleased to learn you enjoyed your stay with us and that you are considering returning. We certainly look forward to welcoming you back and hope to exceed your expectations once again! Best regards, Grand Coloane team More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

If you wanna be away from the hustle and bustle of the casinos in Macau, this is a good place to stay! Spacious room and well-maintained facilities! Service is a bit average maybe we just stayed there one night and did not feel much about the staff's passion...

Was this review helpful? Yes 1
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear HoweWoo, Thank you for your review of our property. We are very glad that you enjoyed your room and we greatly appreciate your kind compliment regarding the location and its calm surrounding. We will pass your opinions to our management team. We hope to see you back again soon. Sincerely, Grand Coloane team More 

Sydney, Australia
Top Contributor
246 reviews 246 reviews
30 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have been coming to this hotel most years for about 20 years. It was run by The Westin for many years till the recent change. The only problems with this hotel I believe are created by the owner(s) of the property, the Ho Family and the daughter is in charge. The issues mainly relate to maintenance, and the families... More 

Was this review helpful? Yes 3
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear ScambusterSZ, Thank you so much for your comments and we are happy to know that Grand Coloane is still your favourite place after so many years. We are delighted to hear that you liked our dining options and find our staff wonderful. Your feedback is very fair and we will learn and improve as a result. We look forward... More 

Boadilla del Monte, Madrid, Spain
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The first impression is a bit disappointing since the building is tired. However, this goes away really quickly when you settle in and start enjoying staff, atmosphere, facilities and the wonderful surroundings. Very nice hiking, golf course and indoor swimming pool. Staff were lovely. Only, do not expect a 5 star beach with clean waters. You are in Macau after... More 

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HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Juan Ignacio D, Thank you for the review of your recent visit to the Grand Coloane Resort ! We are so pleased that you enjoyed your stay with us. We are delighted to read your appraisal of our great location, very enjoying staff, as well as our facilities and surrondings. We certainly look forward to welcoming you back in... More 

Hong Kong, China
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 17, 2015

Located at the prime location, the resort can build every room having its own spacious terrace in which guests can enjoy splendid view either facing South China Sea or lush hills and even facing both. The remote resort is far from the madding crowds, the casino people, but actually it is only three minutes drive away from them. The roof... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear 201Moonie, Thank you so much for taking the time to write a review on your recent stay with us. It's wonderful to hear from you and read that you enjoyed our non-gaming hotel with the convenient access to the Macau Golf Club. It will be our pleasure to welcome you back very soon. Regards, Grand Coloane team More 

Singapore
Contributor
12 reviews 12 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 9, 2015

I only stayed for one night, but I was pleased with the hotel room. It was cosy and appeared to be recently renovated. It has the usual 5 star amenities I expect, including a soft bath robe, a well appointed bathroom with a separate shower stall and bath tub, safe, international channels, flat screen TV, a magnifying mirror, a large... More 

Was this review helpful? Yes
HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Pig K, Thank you for taking the time to review your recent stay with us at the Grand Coloane Resort. We are happy to hear that you enjoyed your room and all the facilities of the resort. We greatly appreciate your kind compliment regarding the location and its calm surrounding; we will be sure to pass them on to... More 

Singapore, null, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 7, 2015

When I first checked in the hotel, the receptionist ask for my mastercard for deposit of roughly sgd$100. Then upon checking out they ask for my mastercard to debit the hotel charges. When i returned to Singapore, i realized they did not just 'debit' the deposit, instead they attempted to debit $100 + the hotel stay. This is on top... More 

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HOTELMNGMNT, Public Relations Manager at Grand Coloane Resort Macau, responded to this review

Dear Wilson C, We are very sorry to learn about your recent experience and would like to investigate this further. May we ask you contact us directly via 01065.front.office@grandcoloane.com with your contact details? We are constantly striving to meet our guests expectations and would like to discuss this issue further. Thank you and we look forward to hearing from you.... More 

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