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Grand Lapa, Macau

4.5 of 5 No.956-1110 Avenida da Amizade, Macau, China
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Certificate of Excellence 2014
Grand Lapa, Macau
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Grand Lapa, Macau
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325 reviews from our community

Traveler rating
    120
    145
    39
    14
    7
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59
83
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45
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (325)
  • Mar-May only
    (77)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (67)
All months
India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is very poor manage, has no service quality at all. I stay at this hotel with my friend on October the manager is very rude and know nothing about service at all, i had two breakfast during my stay without knowing that i have to pay for it because when i stay at other hotel breakfast is include... More

Was this review helpful? Yes 2
United States
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the 3rd year that i had return to Grand Lapa, as a old Mandarin Oriental Hotel. Grand Lapa has still manage to keep her charm with the old portuguese style of furnished. I had seldom write review for hotels but I needed to write about my stay for this time as my stay this time was comfortable but... More

Was this review helpful? Yes 5
Singapore
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon exiting from the Macau ferry terminal, we took the free shuttle bus to Sands Macao and walked to Grand Lapa which is just next door. There is a free shuttle from Sands to Venetian too! The counter staff at Grand Lapa are exemplary. While checking with them on some places of interest, they went out of their way to... More

Was this review helpful? Yes 4
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello GallenTan, Thank you very much for taking time to review your recent stay with us at Grand Lapa, Macau. We are happy to hear that you enjoyed your stay and that our service met your expectations! We truly look forward to welcoming you back when you return to Macau! Warm regards, Grand Lapa, Macau More

Phi Phi Island
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After 20 years away I made it with my wife back for a weekend in a unique place of this world. When walking into the Lobby I was immediately feeling to be in Portugal some years ago. While no glitz and glam is visible the Lobby is looking at its best. The rooms are lovely appointed and everything worked fantastically.... More

Was this review helpful? Yes 2
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello FlorianPhiPhiIsland, Thank you so much for your review of our hotel! We are happy to hear that you were able to enjoy yourself while here and that you also appreciated the charm that the hotel has to offer. We will be sure to pass your comments on to Edgar and our management team. Thank you again and we hope... More

Oslo, Norway
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As a former Mandarin Oriental, the Grand Lapa holds its own when it comes to keeping up a colonial appearance. Marble throughout with accompanying leather furniture and use of dark wood in the lobby and the Louis Vuitton shop provides the frame for the first impression. Upon arrival, and on several other occasions, Robert the concierge took care of everything.... More

Was this review helpful? Yes 1
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello almvang, Thank you very much for your review of our hotel. We are glad that you took the time to share your experience with everyone. We're happy to hear that you recommend our property to those seeking a colonial style, family-friendly environment and we truly hope that we are able to welcome you back to our hotel again soon!... More

Telford, United Kingdom
Top Contributor
210 reviews 210 reviews
43 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

Selected this hotel for our 4 night stay in Macau after reading other reviews. Sure - this is the old Mandarin Oriental + not the same as the new casino hotels, which is great for us as we preferred the resort style with our 2 young kids. We were concerned about wifi as heard that could be a problem, but... More

Was this review helpful? Yes 1
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello Andy P, Thank you very much for taking time to review your recent stay with us at Grand Lapa, Macau. We are glad to hear that you enjoyed your stay with us and that you were able to enjoy the amenities. Part of our experience is the old style colonial feel that you mentioned and we are so happy... More

Bend, Oregon
Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 5, 2014

We booked a room at the Grand Lapa based on the reviews here on Trip Advisor. We found the reviews to be pretty accurate - the hotel is older but in my opinion, well maintained. The rooms were clean but could use a deep cleaning - there were some fingerprints and marks on the windows, and my boyfriend looked under... More

Was this review helpful? Yes 1
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello Kristy5926, Thank you very much for taking time to post a review of your recent stay with us at Grand Lapa, Macau. We are glad to hear that you enjoyed many parts of your stay with us. Regarding the comments and recommendations, we will be sure to take all of your points to our management team and greatly appreciate... More

Senior Contributor
36 reviews 36 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 7, 2014

A long business stay at this hotel over the summer gives you a very good idea of what is working in a hotel. We have found the service of the staff personal and immediate. Nothing is too much trouble - in particular Edgar at the Concierge, and the staff in the Bela Vista cafe - Sherrylyn, Mario and Ace who... More

Was this review helpful? Yes
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello Singquee, Thank you so much for your recent review of your stay with us at Grand Lapa, Macau! We are so happy to hear you enjoyed your stay and also appreciate you mentioning our specific team members by name. We will be sure to pass along these great comments to them. We will also pass along your comments and... More

hong kong
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed September 7, 2014

This hotel used to be the Mandarin & is looking a bit old (the TVs are the old large kind!) However it is still a classy hotel in a good location (on the main island.) It's easy to get a taxi from here, only 10 mins to Taipa Pier & very close to old pier. Good points: really nice resort... More

Was this review helpful? Yes 1
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello discovery204, Thank you very much for taking time to share your experience with us at Grand Lapa, Macau. We take our reviews very seriously and will be passing your comments (good and bad) to our team for review, including the front desk services you mentioned. We are glad you were able to enjoy some aspects of the resort including... More

Halifax, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 7, 2014

Just from walking into the lobby I knew I had made a mistake. It smelled like the carpets hadn't been cleaned in forever. The rooms are completely outdated and I failed to see the old world charm. The location is ok, not great, but ok. However, as people have mentioned, the service was excellent. I found the staff to be... More

Was this review helpful? Yes 2
GrandLapaMacau, Public Relations Manager at Grand Lapa, Macau, responded to this review

Hello Lars M, Thank you for reviewing your recent stay with us at Grand Lapa, Macau. We are very sorry to hear about the issues you encountered while with us here in the hotel. We are constantly reviewing our guest reviews to upgrade the hotel experience and will bring this to our management team right away. Having said that, we... More

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Additional Information about Grand Lapa, Macau

Address: No.956-1110 Avenida da Amizade, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Lapa, Macau 4.5*
Number of rooms: 416
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Also Known As:
Grand Lapa, Macau Hotel Macau
Macau Mandarin Oriental
Mandarin Macau Peninsula
Mandarin Oriental Macau Peninsula
Macau Peninsula Mandarin Oriental

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