We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Macao Hotel, Cotai Central

4.5 of 5 Estrada do Istmo. s/n, Cotai, Macau, China
Hotel website
Hotel deals
Offers & Announcements
Stay 3 Nights, Pay For 2
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Macao Hotel, Cotai Central
Professional photos View all
Browse nearby
Sheraton Macao Hotel, Cotai Central
Write a Review

1,990 reviews from our community

Traveler rating
    1,069
    616
    198
    66
    41
See reviews for
572
505
110
193
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1990)
  • Mar-May only
    (523)
  • Jun-Aug only
    (476)
  • Sep-Nov only
    (590)
  • Dec-Feb only
    (401)
All months
There are newer reviews for Sheraton Macao Hotel, Cotai Central
See the most recent reviews
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2014

Mr Lars who assist our checked in was forthcoming, for 1st time tourist we were blessed to be served by him. I emailed the hotel prior to our stay about the special moments my wife and I will be celebrating. Imagined a short while after we entered the room Ms Airi came knocking our door with a bottle of red... More

Was this review helpful? Yes
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear Don K Thank you for sharing with us. We are delighted that we had the opportunity to celebrate you and wife’s special moment and your stay sounds so perfect! We strive to personalise every staying experience and we are glad that we managed to deliver that to you. We hope we will welcome you back soon to create another... More

Hong Kong, China
1 review
4 of 5 stars Reviewed June 16, 2014

Stayed there for 2 nights for a friend's birthday, contacted their guest relations before hand to have some birthday arrangements for her and they replied me almost immediately and throughout our whole conversation they've been great! (special credit goes to Sandy! Friendly and sincere, made everything so smooth and easy) From the moment we arrived: nice room upgrade; nice birthday... More

Was this review helpful? Yes
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear SheungYiu Thank you for your feedback. We are delighted to know that you enjoyed your stay and had a lovely birthday celebration here. Your kind words about our associates and your great experience at Sheraton Macao will be shared with the team as it is important and will encourage us to do even better. Once again, thank you for... More

Hong Kong, China
1 review
5 of 5 stars Reviewed June 15, 2014

I have stayed at Sheraton Macao numerous times and this is my first review to the hotel. The hotel is located in a big complex with Holiday Inn, Conrad and Sheraton in it. It's a 10 minutes free shuttle bus away from the Taipa pier. It's also within walking distance to The Hard Rock Hotel/ City of Dream complex and... More

Was this review helpful? Yes
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear TL First of all, thank you for you support and sharing the feedback us. Your kind words about our associates and your great experience at Sheraton Macao will be shared with the team as it is important and will encourage us to do even better. Once again, thank you for your great support. We look forward to welcoming you... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 15, 2014

We only stayed there one night and could not have chosen a better place to stay. It is extremely well connected to the Venetian and the other Sand Casinos and only a quick bus ride away from the Galaxy. The staff was extremely helpful, told us about the tourist attractions in the area (including the non Casino related ones) and... More

Was this review helpful? Yes 1
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear David_Londo Thank you for staying with us. We are glad to hear that you had an enjoyable experience with our service. Your feedback on shuttle bus to Macau Island is truly appreciated and will be reviewed by relevant teams. Thank you again for sharing and we look forward to welcoming you back soon. More

sydney
Contributor
16 reviews 16 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 14, 2014

The Sheraton at Macau is beautiful but simply too big for my liking. The rooms are lovely and the staff are friendly but it's a headache if you leave something in your room. Our room was on a high floor right at the end of a very long corridor! Of course most hotels in this area are huge and I... More

Was this review helpful? Yes 1
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear sydsouth Thank you for staying with us. We are delighted that you had a pleasant stay in your room with our service. We look forward to welcoming you back in the future. More

Shenzhen, China
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2014

The associates of front desk are very friendly, especially the girl named Cristina owns the sweety smile,and Nash is also warmhearted. They gave us much usefull suggestion when they know that was our first time to Macao. By the way,the room has great view.

Was this review helpful? Yes 2
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear Erin Z Thank you for your feedback. Your kind words about our associates and your great experience at Sheraton Macao will be shared with the team as it is important and will encourage us to do even better. Once again, thank you for staying with us. We look forward to welcoming you back in the future. More

West Linn, Oregon
Top Contributor
119 reviews 119 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 13, 2014

This was my first trip to Macao so we rented small suites at this hotel to enjoy ourselves. Upon arrival my room was not ready so (we were early) so they upgraded me to the Ambassador suite. This room was incredible with a separate living room, dining/work area, huge bedroom, huge bathroom with separate guest bath and my own Theater.... More

Was this review helpful? Yes
Macau, China
Top Contributor
54 reviews 54 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 13, 2014

I've stayed many times and it keeps getting better which is no easy feat for a large property especially whens its 4000 rooms. Having stayed at Sheraton all over the world I can absolutely say this is the BEST by far. The rooms are totally fantastic, pool area, club lounge by far the largest in the world of any hotel... More

Was this review helpful? Yes 1
Pune, India
Contributor
19 reviews 19 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 12, 2014

We were friends who were staying for only one night - our check-in was smooth. The hotel is interconnected to other hotels, and that makes it most convenient to go to the Venetian which is across the road. The hotel has an excellent gym and a great pool. The breakfast is huge, with great options for vegetarians. The check-out too... More

Was this review helpful? Yes
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear TRBS2706, thank you for sharing with us. We are glad to hear that you had an enjoyable stay especially with our Sheraton Fitness and pool. For your deposit reversion, you can send email to our Guest Relation team gr.macao@sheraton.com and we will try to work with the bank to accelerate the process. We hope we will give you another... More

Singapore
Contributor
19 reviews 19 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 11, 2014

Spent 3 nights at the hotel for business/personal holiday. The check-in was hassle free. the concierge staff who assisted my wife for ferry tickets to HKIA and booking of dancing water show was fantastic. He walked a long distance with them just to show them the way to the dancing water theatre to buy tickets. The room was big and... More

Was this review helpful? Yes
SheratonMacao, Guest Experience Team at Sheraton Macao Hotel, Cotai Central, responded to this review

Dear xiaoxuan, thank you for sharing with us. We are glad to hear that you and your family enjoyed our service. We are sorry to hear your experience with housekeeping. Please be rest assured that your feedback will be reviewed by relevant teams. We hope we can welcome you back and provide you a seamless stay in the future. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Macao Hotel, Cotai Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Macao Hotel, Cotai Central 4.5*
Number of rooms: 3896
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, Ctrip TA, Tingo, Odigeo, Despegar.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Macao Hotel, Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

1,520 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1494)
Viewed
Pool/beach area (55)
Viewed
Bathroom (145)
Viewed
Hotel & grounds (188)
Viewed
Room/suite (406)
Viewed
Dining (107)
Viewed
View from room (83)
Viewed
Family/play areas (6)
Viewed
Business center/function rooms (5)
Viewed
Other (499)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (4)
Viewed
Dining (6)
Viewed
Room/suite (7)
Viewed
Business center/function rooms (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay