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Conrad Macao Cotai Central

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Estrada do Istmo. s/n, | Cotai Strip, Taipa, Macau, China
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Conrad Macao Cotai Central
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1,413 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Because of big sale, booked 1 night to celebrate my husband's birthday. We have arrived around 12 something and have early check-in and upgraded to suite. The bedding is so comfortable and room is well-equipped. Big size hairdryer is wonderful for long hair ladies! We have went to gym room around 8pm, this was my first time to use gym... More 

Helpful?
1 Thank usacolle
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear usacolle, Thank you for selecting our hotel to celebrate your special occasion. We are delighted that your enjoyed our luxurious accommodations, amenities and experienced our personalized service. I regret to hear about the light incident and sincerely apologize for the inconvenience. I have spoken to our facilities team and we have since addressed the lighting issue so it will... More 

Macau, China
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is probably my 6th stay since the hotel opened and the service really outshines the Mandarin St Regis and Ritz Carlton. I have been upgraded to a lovely King Suite and the product looks as good as it did on my first stay clearly the hotel is well maintained and looked after. Check in was a breeze and I... More 

Helpful?
Thank Azz2010
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Azz2010, We sincerely appreciate your loyalty to our hotel and your high compliments. Our team takes pride in up keeping our property and providing world-class service, thank you for your encouragement. We know every guest is different so we offer several lines of bathroom amenities to satisfy and pamper our most deserving guests. My personal favorite is Tara Smith.... More 

Perth
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the King Deluxe Suite City View and it was beyond value for money. The room was opulent, the bathroom with massive rain shower and bathtub was an indulgent experience. It was a great room to relax, which was what we did. The Chief Concierge, Edmund, was very kind and helpful with suggestions and advice for things to... More 

Helpful?
1 Thank TeeJayGirls
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear TeeJayGirls, My team and I are glad to learn that you had a memorable experience, making our guests feel at home is our ultimate goal and I am thankful you felt the signature personal touches that were provided. Thank you for complimenting our team on the genuine caring service, your encouraging review has been shared with our team and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Firstly a special mention for Queenie who checked us in to this fine hotel. She was extremely pleasant and took the time to take us all the way to our room, and then showed us around, giving us some Macao guidebooks along the way. First impressions are very positive, the lobby is very stylish as is the reception area. In... More 

Helpful?
1 Thank Chris T
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Chris T, Thank you for your delightful review and for acknowledging Queenie on her caring service. I am happy to hear that you are impressed with our facilities and quality of service which our team constantly strives to achieve. I am glad you had the opportunity to experience and enjoyed our energetic gym and relaxing pool areas as well.... More 

Dublin, Ireland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel lives up to its reputation of its owners (the Hilton Group) offering consistantly good service. It is conveniently positioned in the middle of the strip, so with easy access to several casino's (if you want that), and also the shopping malls of the Venetian and Four Season's. Taipa village (Portugese colonial influence) is a twenty-five minute walk from... More 

Helpful?
1 Thank John-Paul T
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear John-Paul T, Thank you for selecting our property for your recent visit to Macao. I am glad you truly enjoyed our convenient location, our spacious luxury accommodations and sincere hospitality. I hope your visit to Macao was pleasurable and my team and I look forward to your return visit. Sincerely, Rudy Fao Director of Operations More 

Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this great hotel, December 2915. A very good location with excellent service. The airport shuttle bus is free. The hotel is linked to a great shopping mall. Staff was very helpful and recommend this hotel.

Helpful?
1 Thank DioP100
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear DioP100, I am happy to hear that you enjoyed our prime location where world-class shopping and entertainment are just footsteps away. Our team takes pride in providing outstanding service and I will certainly share your encouraging feedback with the team. With Warm Regards, Rudy Fao Director of Operations More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The Conrad Macau is located in the Catoi section of Macau. The area is built on reclaimed land to serve as the new center for gambling and entertainment for Macau. The hotel is walking distance to many of the other casinos, such as the Venetian and City of Dreams. If you are not into gambling and Vegas like attractions, the... More 

Helpful?
1 Thank Anotherlevel
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Anotherlevel, I am pleased to hear that you enjoyed our ideal location, situated in the center of the world-renowned Cotai Strip, the mecca for luxury shopping and entertainment. Thank you for acknowledging our team at the club lounge for their attentive and personalized service and I am glad you enjoyed our expansive locally inspired fare. We hope your visit... More 

Shillong, India
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay at this place during our two days trip to Macau. Being a Conrad hotel, there is of course, no issues with cleanliness or the facilities available. The rooms are large, with all sort of facilities. However, what made the holiday memorable was the personal attention provided to us, thanks to the hotel management and I... More 

Helpful?
1 Thank Basav_Roychoudhury
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Basav_Roychoudhury, It gives me tremendous joy to hear that my team, especially Arnisah took great care of you and your family. We take pride in providing sincere personalized experiences here at Conrad Macao and I am very thankful that it was well-treasured. Creating positive memorable experiences for every guest is what we aim to achieve. I am glad to... More 

La Quinta, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The highly trained attentive staff and the beautiful suites of the hotel just make me feel so happy and fulfilled in my stay that indeed I find my home away from home at this hotel. Each time I come back to this hotel, I look forward to it and feel so comfortable with the friendly staff and the gorgeous room... More 

Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank fabby2014
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear fabby2014, Thank you for your fantastic review. We are delighted to hear that we are are your home away from home. My team takes pride in making connections with guests and to ensure they are comfortable and well taken cared of during their stay. We look forward to welcoming you home again. Sincerely, Rudy Fao Director of Operations More 

Hong Kong, China
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Service was quite impressive, however minor issues were detected. First, I wanted to say thank you to Sofea at the front desk who let us checked in early and fulfilled all my requests in a promptly manner. She remembered everything I requested while I was checking in and even gave us a call to follow up after we've checked in... More 

Helpful?
Thank Kate c
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Kate C, Thank you for taking the time to share your experience. We are glad that Sofea provided you with sincere intuitive service and happy to hear that you enjoyed the many food options here at Conrad Macao. We are disappointed to hear of the two incidents as our team aims to always exceed guests expectations.Your invaluable feedbacks have... More 

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