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Conrad Macao Cotai Central

Travelers' Choice award winner
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Cotai Strip, Taipa, Macau, China
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Conrad Macao Cotai Central
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Conrad Macao Cotai Central
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1,014 reviews from our community

Traveler rating
    809
    149
    34
    9
    13
See reviews for
285
331
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
  • All months
    (1014)
  • Mar-May only
    (237)
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    (246)
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

firstly, I gave them my ID and was told that I did not have a reservation and that they could not find my name. I gave them my travel documents for them to look me up but they couldnt tell what was my surname and first name (from my english name). After trying again and asking crap questions, they found... More 

Was this review helpful? Yes 1
La Jolla, CA
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the Conrad Macao for the weekend and we had an absolutely fabulous stay! This is a relatively new hotel that is a part of the Sands Cotai Strip and it's one of the nicest Conrad hotels that we have ever stayed at. My husband is a Hilton Diamond member so we were upgraded to... More 

Was this review helpful? Yes 1
Fresno, California
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were fortunate enough to be upgraded to a suite and to Club access. The hotel was just perfect. The room was about 1,600 sq. ft. With two bathrooms, more TVs than you could ever need and a great workspace. The food, beverage, and service in the Club lounge was impeccable. Everyone was gracious and helpful. The availability of nearby... More 

Was this review helpful? Yes 2
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear JimHering, Thank you for choosing Conrad Macao as your preferred hotel. I am pleased to read you were delighted with your stay in our beautiful suite. We thank you for taking the time to share your experience with us and look forward to welcoming you back. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Hong Kong, China
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We had 3 nights staying in a junior suite in early April. We were very pleased with the quality of the hotel and the service offered by their staff. Most noteworthy was the size of the suite - extremely spacious, well appointed and stylish. Enjoyed the Nespresso machine. We were also contacted by the Conrad concierge in the days prior... More 

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear LizM26, Thank you for your review. I am pleased to read you were delighted with the quality of the hotel and thank you for your nice comment about our team members. Please allow me to suggest contacting our Concierge team during your next stay as they will be happy to share some good tips about shopping options for your... More 

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My stay at the Conrad Macau was EXCELLENT!!!!! we had a beautiful King Suite, The service was awesome, Room Service was very prompt & great value for money. We also used the executive lounge & were exteremely satisfied with the food,beverage & service we received. Would certainly go back to stay again & also recommend it to all the people... More 

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Manoj M, I am thrilled to read you had an excellent stay with us at Conrad Macao! We are exceedingly grateful for your generous compliments regarding our great suite and the personalized service provided by all our team members. Thank you also for your recommendation! We look forward to welcoming you back. Kind Regards, Meridith Beaujean Executive Manager Brand... More 

Hong Kong, China
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was staying with my husband and my baby. The room was fantastic and my baby likes the turndown golden bear. The birthday cake arrangement was great. We tried the breakfast at the buffet restautant on the 2nd day, there were many choices, the chefs are nice and both of us felt super satisfied. But the colleagues may need some... More 

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear betty k, Thank you for your nice words about our hotel and our Guest Relations team members. I am pleased to read that your family had an excellent stay with us. We definitely look forward to welcoming and serving you again during your next trip to Macau. Warmest regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Las Vegas, United States
1 review
5 of 5 stars Reviewed 1 week ago

wonderful room. single king suite. the suite was 4 total rooms. very helpful staff. Apparently TripAdvisor needs a longer review. We had dinner at a Chinese restaurant that had good food and very helpful staff who even made good food suggestions. We had a cigar at the Cigar Emporium, which as had an attentive staff and a nice smoking room.... More 

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Paul Alan S, Thank you for your review. I am glad to read you were delighted with your wonderful room and the flawless service provided by our team members. We hope to have you back very soon during your next trip to Macao! Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Macau, Macau
1 review
4 of 5 stars Reviewed 1 week ago

Overall everything was very good, except for smoke smell in supposedly non smoking rooms. This was a relatively new hotel, believe it was built in 2013 or so. I would return next time when visiting Macau.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Daniel K, Thank you for your review. Please allow me to apologize for the inconvenience caused by the smoking smell in your room. Our Hotel opened in April 2012. We look forward to welcoming you back. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has been like heaven on earth with angels as staffs. Conrad Hotel is not just a 5 star hotel but an unforgettable life experience. Thanks to people like Warren who has been an amazing person and was their to make our stay as wonderful as he can make it. Thanks also to Mary who has been as patient... More 

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Deegordz, Thank you for sharing your Macau adventure and unforgettable life experience with us! We are exceedingly grateful for your generous compliments regarding the personalized service provided by our team members Warren and Mary. We also like your pictures very much. We look forward to welcoming you and your family back soon. Kind Regards, Meridith Beaujean Executive Manager Brand... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Conrad team did an outstanding job in taking care of every aspect of our stay from the initial greeting, concierge service and checking out process. We received a complimentary birthday cake from the Conrad team, adding value to celebration. Their attention to details made our stay an enjoyable one. We thoroughly enjoyed our stay at the Conrad Macau.

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear William K, Thank you for sharing your enjoyable stay with us at Conrad Macao. Celebrating our guests’ birthday with a little surprise is a pleasure for us. We look forward to welcoming you back. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

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