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Conrad Macao Cotai Central

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Cotai Strip, Taipa, Macau, China
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Conrad Macao Cotai Central
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1,132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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    (1132)
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    (272)
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Hong Kong, China
Level Contributor
73 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked online under the "Beauty and The Beast" package which includes one night stay at a deluxe room with breakfast, tickets for 2 to the show, one way ferry ticket back to Hong Kong. A week before our arrival, we received an email from the concierge asking if we need assistance in making dining or spa reservation. It was... More 

Was this review helpful? Yes 2
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Good facilities and good service, and large room space; make you feel very comfortable while you are in Hotel. It will be your first choice while you stay in Sand Cotai center, good restaurant and food.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The moment we checked in to the hotel, we were pampered by the first class service of the hotel. Warm and very helpful welcome by the front desk and very patience in taking care of our needs. The rooms are superb, large and comfy, and best of all, a very comfortable mattress for a good night sleep. WiFi are superb,... More 

Was this review helpful? Yes 1
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear Boon Wee, I am very pleased you felt pampered by the first class service and I am very happy to read that the Conrad Macao Cotai Central has definitely become your first choice when you travel to Macao! Let us know when, we are here for you! With best regards, Christoph Christoph Düker Director of Operations Conrad Macao, Cotai... More 

San Francisco, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The service here really set this hotel apart. From the moment I walked into the hotel, everything was taken care of. I am only Gold, but the team working this hotel treated me as if I was 20 year Diamond member. The breakfast in the lounge is top notch and the staff was just as good (they even remember my... More 

Was this review helpful? Yes 1
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear Sean, Thank you for your five star review! Indeed great service can make a great experience and I very pleased you could take some of that experience home in form of those two rubber duckies! I am glad you truly enjoyed your stay at our Conrad Club Lounge and here with us at the Conrad Macao. Thank you again... More 

Dubai, United Arab Emirates
Level Contributor
203 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a night with a friend last week. The hotel was fantastic! The standard throughout was impeccable and the staff customer service was also first class. I would definitely stay again and would definitely recommend. Special mention goes to Queenie and Yumi who clearly know how to make guests feel welcome. Macau is an interesting place. Its clearing... More 

Was this review helpful? Yes 3
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear doscal, Getting and "Awesome! Top Hotel and Excellent Customer Service" from an esteemed reviewer like yours with more than 200 reviews is indeed a great recognition. I am very pleased that you have mentioned Queenie, who has been with us since opening and Yumi, who we discovered recently, both are excelling in their roles and we are very proud... More 

Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Conrad for three nights. From the moment we booked the holiday right through to check out, the customer service was incredible. The staff were attentive and really went out of their way to accommodate us. We had originally booked for two nights, but since we were having such a nice experience, we booked a third... More 

Was this review helpful? Yes 1
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear Judith, I am glad we were able to wow you with spectacular customer service and attention to a point where you extended your stay! I think we did our job! You have expressed your gratitude for Ea and Isac who paid careful attention to your requests. Indeed these two - along with the entire team of the hotel -... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel room is above my expectation that is grand, clean and tidy. however, there is a little defect which was the light fittings did occassionally flashed that made me feel uneasied. Apart from that, all is good..

Was this review helpful? Yes 1
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear Chan S, Thank you for your five star review and for recognizing the hard work of our team members to provide warm, helpful, flawless and personalized service. Please accept my sincere apologies for the defect in the light fittings, this has been addressed. Please let us know when you make it back to Macao! Thank you again for your... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We previously stayed at this wonderful hotel as a treat for our anniversary, and were astounded by a generous upgrade to a suite which was spacious, elegant and so comfortable - truly a gift! Made us feel very fortunate to be Hilton Gold members! This time we brought my brother-in-law to enjoy Macau and planned to stay in a room... More 

Was this review helpful? Yes 2
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear Lushine, First of all, let me thank you for having chosen the Conrad Macao Cotai Central as your treat to celebrate your anniversary. I am glad you enjoyed our personalized services and the perks of being a Hhonors Gold member. Diana has read your review, she told me she was very pleased to make sure you and your family... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Conrad Macao for 4 nights in July 2015. Entering the Himalayan-themed lobby is an experience. Check-in was a breeze thanks to the competent front desk staff. Stepping into the room, I was pleased by the tasteful decor and the thoughtful design and furnishings. The room is quite large by Asian standards. The Nespresso machine and complimentary... More 

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear hokenyu, Thank you for having stayed with us during your recent business trip to our city. I am glad you enjoyed the design and the well-executed service particularly the fact that you felt almost being on vacation once having stepped into your room! I also saw your note about your only quibble, rest assured, we are stepping up our... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

In general staying at the Hilton is a welcome as even as a blue member (which is right at the bottom of the tier) you get treated exceptionally. Conrad Macau though exceeded even that. The room, the service, the complimentary items provided as was my birthday, the excellent housekeeping and staff that new what the 'do not disturb' sign meant.... More 

Was this review helpful? Yes 2
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review

Dear Hans, I am thrilled you had the best stay by far here at the Conrad Macao Cotai Central! Thank you very much for presenting your appreciation for Ea through tripadvisor, she was equally thrilled when she read your lines. Becoming a Hhonors Gold member indeed has special pearks. I invite you to log on to your Hhonors account to... More 

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