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Conrad Macao Cotai Central

Travelers' Choice award winner
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Cotai Strip, Taipa, Macau, China
Best prices for: 1 room 1 guest
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Conrad Macao Cotai Central
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Conrad Macao Cotai Central
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1,036 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is my forth time visit Conrad Macau this year, the services still keep outstanding. I personal requested the same room I stayed last month. And they did it. The pick up service at Ferry port and In-room check-in also make people confortable. But a point, this hotel serve Evian Water since it opened few years ago, I dont know... More 

Was this review helpful? Yes
Baltimore, Maryland
Top Contributor
262 reviews 262 reviews
36 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I give very few fives but this place is a five in every respect. Of course I got an upgrade to their largest suite and my experience was filtered through their wonderful executive lounge, but I am sure that just the normal garden variety stay is fabulous here, too. Rooms are spotless and the staff tend to everything with quiet... More 

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Philip S, Thank you for taking the time to share your fabulous experience with us at Conrad Macao! Our Club Lounge is indeed providing that little extra comfort to make our guests feel pampered. Thank you for your nice remark about our efficient team too. It is highly appreciated. We look forward to welcoming you again during your next... More 

Norwich, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had booked a 2 day stay at the Conrad to celebrate my wife's birthday. We took the ferry from Hong Kong and on arrival at Macau took the free luxury courtesy coach to the hotel which is a 10 to 15 minute journey. On arrival at check in when the reception realised from the passport it was my wife's... More 

Was this review helpful? Yes 2
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear viajera60, Thank you for choosing Conrad Macao to celebrate! I am pleased to read you were delighted with your stay and the two of you had a memorable experience with us. We appreciate your detailed review and compliments! We look forward to welcoming you again soon! Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I had a terrible experience during my short stay. On my first night, the hotel had a power blackout that lasted for about 3 hours - from 11 pm to 1 am. There was no explanation on what had happened. The next day, there was even no apology letter to the guests. On my second night, there was a short... More 

Was this review helpful? Yes 2
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Andy0819, Please allow me to apologize for the inconvenience you encountered during the power blackout. Our team were working relentlessly to rectify this situation. We understand it had an impact on our guests' stay. We tried to meet with each guest to handle it case by case and I am sorry to read that you left our hotel unsatisfied.... More 

West Yorkshire
Top Contributor
193 reviews 193 reviews
188 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Arrived at Taipa Cotei Jet Terminal, quick 10 min transfer to the Conrad, meet & great off the coach and ushered through the lobby by Warren who was delightful and very knowledgeable. Opened the room door on the 29 th Floor and greated by a 2 queen bed suite, WOW very unexpected, probably the best hotel room I have ever... More 

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear copleycop, I am pleased to read you were delighted in unexpected ways! We love to create memorable experience at Conrad Macao. We look forward to welcoming you back in August! With best regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Mumbai, India
1 review
5 of 5 stars Reviewed 5 days ago NEW

I was amazed at the luxury of the room that I stayed at Conrad. The staff is extremely helpful and facilities excellent. Right from the picking up at the Airport and check-in at the hotel was meticoulously planned and executed by the staff. Stay was very comfortable.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Bishwanath G, I am thrilled to read you experienced one of your best luxurious stay at Conrad Macao. Thank you for sharing this memorable experience. We look forward to welcoming you again during your next visit to Macao! With best regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is my second stay in Conrad Macau in the last 18 months. The hotel is on track and as usual excellent services and attentive to our needs. The suite is big and has all we need to have. My recommendation. Their Club Lounge Manager, Diana Brewer attended to details and left remarks to the Front Desk Receptionist to be... More 

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear christerrific, Thank you for your recommendation and for your nice compliments about the flawless and personalized service provided by our Manager Diana. It is a well-deserved recognition! We look forward to welcoming you again soon! Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Taipei
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a rather new hotel, very close to the airport, but a bit far from major attractions. If you are HH gold, then you would likely get a room upgrade with access to lounge. All is nice, if you do not care about a little extra commute time. Friendly staff!

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Hsu Y, Thank you for your nice compliments about our team members. I am pleased to read you enjoyed the benefits offered with your Hilton Honors membership. We look forward to welcoming you during your next visit to Macao. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Kowloon, Hong Kong
1 review
4 of 5 stars Reviewed 1 week ago NEW

Room is tidy and big. Matress quality is good, which make a leisure stay a plus. Love the complimentary conrad bear and rubber duck, it makes a warm welcome to travellers :) Overall experience is good. A hotel can consider to return.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Yuen Man Anita C, Thank you for sharing your experience with us at Conrad Macao. I am pleased to read you enjoyed the comfort of our beautiful rooms and our signature Conrad Bear and Duck. We look forward to welcoming you during your next visit to Macao. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
150 helpful votes 150 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed in Conrad Macau in April 2015. Nothing fantastic about the hotel but since it was a business trip, I did not really bother too much. Upon check-out, I paid the bills as per what normal decent guest would have. Once back home, I settled by credit card accordingly as well. To my shock and surprised, about a month... More 

Was this review helpful? Yes 7
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear VictorLME, Thank you for your feedback. I understand that you have been in contact with our Operations team and that your concern has now been resolved. Please allow me to apologize one more time for the inconvenience you experienced. With best regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

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