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Conrad Macao Cotai Central

Travelers' Choice award winner
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Cotai Strip, Taipa, Macau, China
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Conrad Macao Cotai Central
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1,094 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
  • All months
    (1094)
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    (272)
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1 review
5 of 5 stars Reviewed yesterday NEW

We just finished up our stay at the Conrad Macau hotel and find that this property is an absolute diamond in the Hilton family of hotels. I've stayed at a number of different Hilton family hotels/resorts around the world. However this was one of our very best hotel experiences so far. And for sure the best level of service and... More 

Was this review helpful? Yes 1
Portland, OR
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Where else would a hotel assign a bellman t o take ones luggage from hotel to customs at the ferry termminal. Upgrade d to a very nice suite. Breakfast spread quite good. Would definitely stay again. Front desk personnel were more than helpful and friendly.

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Portland_OROpushomes, Providing flawless and personalized service to each and every guest is what we aim for at Conrad Macao. I thank you for recognizing this and for sharing your experience with us! We look forward to welcoming you back. Sincerely, Meridith Beaujean Director Quality Assurance More 

PARIS
Level Contributor
78 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

this hotel is a nice surprise. I usually go to either Sheraton or Holiday Inn in coati central and for once I decided to test this one as they had room for 1500 HKD. The rooms are really nice and luxurious. They are so much better than in Sheraton or Holiday Inn. The bed is very comfortable. The bath room... More 

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Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Cher DR_MOJITO, Merci d’avoir partagé votre avis sur votre séjour au Conrad Macao! I am pleased to read you were delighted with the comfort of our luxurious room. Thank you also for your nice word about our Team Member Aisha. It is highly appreciated! We hope to welcome and serve you again during your next visit to Macao. With best... More 

Macau, China
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We have spent a night at Conrad Macao for a belated birthday celebration with my boyfriend. We requested upgrade through the website and we even got more for our special occasion, double upgrade from Queenie to a huge suite in which we actually got lost. The room was fabulous and very clean with luxurious amenities and a gracious Nespresso machine,... More 

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Ramitta S, Thank you for choosing Conrad Macao to celebrate! I am thrilled to read you were delighted with our fabulous room and luxurious amenities. Providing flawless and personalized service is what we aim for and we thank you for recognizing that! We look forward to welcoming you back. Sincerely, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Macau
1 review
4 of 5 stars Reviewed 1 week ago

Only stayed one night before leaving to HK airport but great experience at a great price. Hotel was clean, location was right on the strip, and a fantastic value. The staff spoke very good English as well.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Stephen Robert L, Thank you for taking the time to share this review. I am pleased to read you were delighted with your stay. We hope to welcome and serve you again during your next visit to Macao. With best regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Wisconsin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for two nights in a high level floor suite - Room was marvelous with a great view towards old Macao. Building work going on at ground level at an adjacent development but we didn't notice/hear. Best thing about the hotel was the staff - all very helpful, very polite and welcoming. Breakfast was in the Grand Orbit within the... More 

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Minnis, I am thrilled to read you had a wonderful time with us at Conrad Macao! Your compliments about the flawless service provided by our Team Members are highly appreciated. Please don’t hesitate to contact our Concierge team during your next visit to get the best advice on where to go for a relaxing drink or dinner. They will... More 

Federal Way, Washington
Level Contributor
227 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for four fantastic nights. First off they sent me a welcome email before I arrived asking if I needed anything. When we arrived we were upgraded to a beautiful suite. The service from everyone in the hotel was perfect but the service we received in the club level was far above that of most hotels I have... More 

Was this review helpful? Yes 3
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear chefjeff60, I am thrilled to read how much enjoyed the service in our Conrad Club Lounge, and glad you had a fantastic stay. We look forward to welcoming you back and thank you for your review and pictures. Sincerely, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Manila, Philippines
1 review
4 of 5 stars Reviewed 2 weeks ago

My siblings and I went for short vacation and shopping. The location of Conrad Hotel in Macau is prime location where there is a bridgeway connecting the hotel and the other Hotels nearby. Very convenient! The hotel room is spacious and it provided us very comfortable rest. I luv the Nespresso Coffee machine that they provided in the room..

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Eden N, Thank you for your review! It is true that our location is perfect to enjoy shopping and entertainment. I am pleased to read you were delighted with your stay. We definitely look forward to welcoming you back during your next visit to Macao With best regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Luzon, Philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night and it was the highlight of our Macao trip (6N in HK & 1N in Macao). If you're a Hilton's member then the more reason for you to stay here because they value their loyal members. We booked a suite but received an even better one (free upgrade) with its own entertainment room. It was... More 

Was this review helpful? Yes
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Chano-Tiano, Thank you for your review. I am pleased to read you were delighted with your stay with us and enjoyed the benefits entitled to your HHonors membership status. I appreciate your kind comments in recognition of staffs’ service, and nice words for Joana. We definitely look forward to welcoming you back during your next visit to Macao With... More 

HK
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the second time I visited this hotel. Hotel service is very good. In case of long waiting queue for Check-in & out, they would provide more staff. This is really helpful to visitors. Sometimes I really don't understand why some visitors takes so long for the process. Staff in the swimming pool also has a good service bringing... More 

Was this review helpful? Yes 1
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review

Dear Tom L, Thank you for your loyalty. I am delighted you had a pleasant experience during your stay, and glad you liked our pool and Bodhi Spa. I appreciate your review and your kind comments in recognition of staffs’ service, and look forward to welcoming you back. With best regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

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