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Holiday Inn Macao Cotai Central

#15 of 89 Hotels in Macau
Certificate of Excellence
4.0 of 5
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Holiday Inn Macao Cotai Central
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Ranked #15 of 89 Hotels in Macau
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
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700 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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1 review
3 of 5 stars Reviewed yesterday NEW

stayed at the hotel for one night last week. Since I had to work overnight the day before and hoping to get some rest and shower after work, I called to the hotel in advance requesting for an early check in at around 12 as I know the official check in time is at 3pm. I did arrive the hotel... More 

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Makati, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed in for 2 nights and we just loved everything about it!!!! Courteous and helpful staff, good housekeeping, fast and efficient check-in and check-out (for a big property!) and of course we loved the pool most:) We had meals at the Pool and Abby and Edelson looked after us well. Loved their Nasi Goreng (a must try). Shrekfast was sooo... More 

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Kolkata (Calcutta), India
1 review
5 of 5 stars Reviewed 3 days ago NEW

If you are planning to stay in Holiday Inn - do not have any second thoughts. It is beautiful, good rooms with amenities, spacious, courteous room service. Above all it is inside a huge shopping mall with another 2 hotels inside the same umbrella. Shopping is convenient and Food court is superb. Casino , ATM & Money Change is another... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear sunny152015, Thank you for your review and recommendation! I am thrilled to read you had a pleasant stay and enjoyed the comfort of our room, the great location and the flawless service provided by our staff. Your recognition towards our staffs is highly appreciated. We will look forward to welcoming you back during your next visit to Macao. Kind... More 

Hong Kong, China
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room was nice, but many stains on carpet could be found, maybe ruined by many guests before. Toiletries included a comb which was rarely found in many hotels. Free shuttle was available & convenient. We almost needed not to pay on transportation when we took a shuttle to Galaxy hotel & changed to another shuttle to town or somewhere.... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear LS, Thank you for your review and valuable feedback. It has already been reported to our Housekeeping team. This team works relentlessly to ensure the best cleanliness condition and ensure the comfort of our guests but the points you mentioned will be under special attention. May I please recommend you to contact our Concierge team during your next stay... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It's a good place to stay during holiday, we can get the shuttle bus at the ferry station and only take 15 minutes to reach the hotel. Their check in was efficient, you can a free drink when you became their hotel member. Their swimming pool was good as well, they provide warm water in one of the pool, then... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Colin S, Thank you for your review and recommendation. I am pleased to read you were delighted with your stay and enjoyed a relaxing holiday with us at Holiday Inn Macao, Cotai Central. We will look forward to welcoming you back during your next visit to Macao. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Modern 40 storey hotel in the middle of Cotai adjoins the Conrad.The rooms are spacious and housekeeping staff do a good job.There are some good restaurants in the central arcade and the hotel provides shuttle bus service to and from the Hong Kong ferry wharf.There is also an overroad bridge to the Venetian. Two problems though..1.Inroom smoking is allowed [weird]... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear KarlNarrabeen, Thank you for your review. Please allow me to apologize again for the inconvenience you experienced with the power blackout. Our team worked relentlessly to rectify the situation to avoid the impact on our guests. I am pleased to read that you enjoyed the comfort of our room and spacious bathroom. Thank you also for your nice word... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very clean and confortable rooms, view in room was not good because there was renovations going on, but as soon as a better room came available we were moved. the staff were so helpful and so friendly. we loved breakfast with shrek and friends.

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Hel_1959, I am thrilled to read you had a fantastic stay with us at Holiday Inn Macao, Cotai Central and enjoyed the breakfast with the DreamWorks gang! Thank you for your review, we will look forward to welcoming you back during your next visit to Macao. Kind Regards, Meridith Beaujean Executive Manager Brand Compliance, Quality & Training More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Hotel is located in the city centre, easily access to places of interest and mostly by free shuttle. We had a comfortable stay during the first night. Clean room, clean bathtub and toileteries available. But sad to say the trip was imperfert as the hotel was black-out for 2 nights and no water supply during the same time. Although it... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Liew N, Please allow me to apologize again for the inconvenience you experienced with the power blackout. Our team worked relentlessly to rectify the situation but I understand it made your stay a little imperfect. I thank you for complimenting and recognizing the good and warm service offered by our staffs. I sincerely hope you will give us a... More 

Cebu Island, Philippines
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Of all the holiday inn hotels that i've been to, this is the only one who has a big & spacious room aside from being so clean & complete with bathroom amenities. The hotel is very convenient for hotel hopping especially for casino lovers. This hotel is also ideal for families with children because they can take their pictures taken... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear kate2008_12, Thank you for your sharing your great experience with us at Holiday Inn Macao, Cotai Central. Apart from the comfort of our rooms it is true that our hotel is perfectly located and ideal for families with the DreamWorks entertainment. We will look forward to welcoming you back during your next visit to Macao. Kind Regards, Meridith Beaujean... More 

Adelaide
Contributor
18 reviews 18 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here while attending a conference in the Sheraton hotel. Was greeted by very courteous staff on arrival. Although it was after 3pm, only my room was available and my colleagues had to wait another hour. The room was beautifully presented and very clean. I was on 26th floor but only really had a view of a building site. Room... More 

Was this review helpful? Yes 1
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear welsh_in_adelaide, Thank you for your review and your valuable feedback. Please allow me to apologize for the challenge you encountered with your Wi-Fi connection. Your feedback has been reported to the concerned team for improvement. I am pleased to read that you enjoyed the comfort of your room and were satisfied with all the service provided by the hotel... More 

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