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Holiday Inn Macao Cotai Central

#17 of 91 Hotels in Macau
Certificate of Excellence
4.0 of 5
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Senhora De Esperanca S/N Taipa, Macau, China
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1 room 1 guest
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Holiday Inn Macao Cotai Central
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778 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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  • Chinese (Simplified) first
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    (216)
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Taguig City, Philippines
Level Contributor
76 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having stayed in other Holiday Inns in Canada and US, I was expecting a 3 star hotel with corresponding accommodations. What a pleasant surprise to have checked into a 5 star version of the brand. The rooms were huge and so were the bathrooms with separate bath tub, shower and toilets. the room was modern and comfortable and was the... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear John T, Thank you for sharing your experience with us. I am pleased to read you enjoyed the comfort of our spacious and modern rooms. Your feedback in regards to the service provided by our Concierge team has been reported to the department head as this is certainly not up to the standard we aim to provide to our... More 

Macau, China
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Reasonable price! Very nice and clean room EXCEPT the room perfume was awful! When I first walked into the room, there was a strange smell... but the hotel was fully booked and not able to change room. So, I had a hard time to sleep that night. The next morning I met the housekeeping staff and told them there's a... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear MCMCMC5, Thank you for your review. I am sorry to read that you did not appreciate the smell of our air freshener. Your feedback will be reported to our Housekeeping team. It is true that the choice of soft and hard pillows is a guarantee to a good night rest. I am pleased to read you enjoyed it. We... More 

Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Was great stay. The staff were so friendly and helpfulWe actually got in our room at 11.00 am instead of 3.00p.m. which was great..Even got birthday cake delivered to room compliments of hotel.Breakfast in room was there within thirty minutes every day.Shuttle buses only go to ferry terminals but so close to other hotel shuttles it wasnt a problem. Only... More 

Was this review helpful? Yes 1
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear lynne s, I am thrilled to read you had an amazing trip and birthday celebration with us at Holiday Inn Macao, Cotai Central. Once again thank you for your review! We look forward welcoming you back soon! With best regards, Meridith Beaujean Director Quality Assurance More 

H
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Being member of IHG Membership club, I decided to stay at Holiday Inn Sands Cotai to have some rest in July. I was surprised to see how this huge structure is managed. The staff ( which is part of Sands ) was able to give each guests a personal service despite the size of the hotel ( it is the... More 

Was this review helpful? Yes 1
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Georges L, Thank you for sharing your experience with us at Holiday Inn Macao, Cotai Central. It is true that our hotel is the largest Holiday Inn however our team members put a lot of effort to provide attentive and personalized service to each and every guest. We thank you for recognizing that. Being located at the heart of... More 

Singapore, Singapore
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night and was pleasantly surprised by the spaciousness of the room, having stayed at a tiny Hong Kong hotel the nights before. The hotel is not as busy as the others in Cotai, so the atmosphere is more restful. There are many f&b and shopping outlets just steps away. One thing that we did not like at... More 

Was this review helpful? Yes
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear PiggySue2014, I am glad to read you enjoyed the comfort of our rooms and had a relaxing stay with us. Please allow me to apologize for the discomfort of the smoking smell in your room. We are working hard on preventing guests to smoke in non-smoking rooms and the well-being of our guests is our top priority. We thank... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

-Best location coz surrounded by sands shopping centre and foodcourt and casino. -Near to Hard Rock Hotel, City of Dream, Galaxy,Vetinan, etc. -Clean, nice...hotel room -Shuttle bus to ferry terminal -walk to Vetinan, shuttle bus to alot of places

Was this review helpful? Yes 1
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Jessie W, Thank you for your review! It is true that our Holiday Inn Macao, Cotai Central is ideally located at the heart of The Cotai Strip, surrounded by shopping malls, food court and Casino. We will look forward to welcoming you back during your next visit to Macao. Kind Regards, Meridith Beaujean Director Quality Assurance More 

Valenzuela city, Philippines
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here with my parents for our Macao vacation. Rooms: Really comfortable beds with both soft and firm pillows. Never tried calling the front desk because everything was in order. There was a separate bath and shower, water pressure was good. Everything was spotless. I really don't have anything bad to say in this aspect. Location: Really nice location in... More 

Was this review helpful? Yes
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review

Thank you for choosing to stay at Holiday Inn Macao Cotai Central. It's a great satisfaction to know that you had an enjoyable experience with us. We will continue to provide comfortable environment and warm welcome to our guests. Hope to see you again soon. Best regards Ernest More 

Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The standard room is quite nice, i was expecting less, slightly smaller than Sheraton's. Overall, considering the price, I think it's a very good choice of a Cotai strip hotel. It has no BBC or Sky tv on offer but it has very exciting Saudi Arabia TV. But make no mistake, the hotel room is rather nice and staff were... More 

Was this review helpful? Yes
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review

Thank you for taking the time to write a review after your recent stay at Holiday Inn Macao Cotai Central. We are pleased that you had enjoyable stay with us; We had taken note on your comments that have been shared with departments concerned to review. We will look forward to welcoming you back again soon. Best regards, Ernest More 

Porto, Portugal
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed one night in Holiday Inn to celebrate my birthday and I have to say that all my expectations were exceeded. This is an excellent resort in terms of facilities and location and all the staff were always polite and helpful. The swimming pool is amazing and relaxing... There is a stunning view to the Venetian and all Cotai... More 

Was this review helpful? Yes
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review

Thank you for choosing to stay at Holiday Inn Macao Cotai Central. We are thrilled to hear that you had such a wonderful experience with us. I have shared your review to the team, in which they are honored that you appreciate their efforts. We also brought the message to Catherine who is very happy with your recognition.We all hope... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

The location of the hotel is good. Many shops for shopping and restaurants for great dinning. I really enjoy the hotel services. Especially Guest adviser Alice / Guest services gave helpful tips and joyful smile.

Was this review helpful? Yes
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review

Thank you for taking time to write us feedback after your recent stay at Holiday Inn Macao Cotai Central. We are thrilled to hear that you had an enjoyable stay with us. We has also shared your comments with Alice who appreciate very much for your kind words. Look forward to welcoming you back in the near future. Best Regards,... More 

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