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All 84 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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87%
Ranked #7 of 84 hotels in Macau
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Jon L Hong Kong, null, Hong Kong
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292 people have reviewed this hotel

Traveler rating
    179
    75
    25
    6
    7
See reviews for
88
100
8
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, null, Hong Kong
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Whether you're in Vegas or Macau, you're always gonna want to just have a moment, away from the craziness that is the strip and The Hotel Okura Macau, is definitely the place for that. I leave Hong Kong for macau once a year for a short break, and I have never stayed in the same hotel twice, as I like... More

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Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel Okura Macau Hotel is a great lace to stay. Superior suite is super comfortable & nice, pool is clean and very suitable for children. The interior design is modern & user friendly. Every staff I met are very polite & nice.

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Macau, China
1 review
5 of 5 stars Reviewed 1 week ago

The Okura is indeed a great place to stay. My wife surprised me for my birthday celebrations allowing us to embark into the perfect hotel experience. We were very impressed from start to finish, with the door team and Tam’s greeting us by name, with Arie and his team especially Amy and Doris pampering us at the Club which I... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Christoph D, Thank you for the many praises to our hotel and our staffs. We are extremely honored that you and your wife were impressed with the room setup and the personalized service given. It is our goal to provide excellent service to all our guests while being friendly and attentive, so that their stay will be like home... More

Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago

Every staff I met with polite manner which is great. However, there is lack of spa and pool information and in the room menu and even a enquiry hotline. Pillow was so soft that I feel not comfortable at all.there should be some more choice.

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Elaine C, Thank you for sharing your comments from your last visit at Hotel Okura Macau. Your valuable assessments will help our hotel reevaluate what our guests' needs are and ensure satisfaction of future guests. Kindly note that our hotel offers eight types of pillows (with different levels of firmness) located conveniently inside the room--we hope that next time... More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Basically, hotel is nice, staff are polite, little problem in communication in English or Cantonese. I book a suite which had breakfast and afternoon in the 6th floor, the choice is less and the environment is not that good. They are mean if you bring your child, both to the pool on the top floor and the restaurant, you will... More

Was this review helpful? Yes 2
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear louisakflo, Thank you for your feedback on your recent stay at Hotel Okura Macau. We appreciate the critic you have given, and we will pass all your comments to our Senior Management for further action and consideration. Kindly note that many hotels implement different policies; however, when there is a better policy that will allow our guests to have... More

Qingdao, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I loved my stay at okura! I had so much fun this past stay! I informed the hotel that it was my honeymoon this visit and they made special arrangements in the room! it was so romantic, they made an elephant towel with rose petal decorations in the room and also gave a gift of a bottle of champagne, macaroons,... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear roygu190, Thank you for choosing Hotel Okura Macau to celebrate your honeymoon. We are extremely pleased that you found our hotel to be superbly satisfactory. Our hotel works hard day and night to implement improvements and new surprises for our guests' enjoyment. We hope that you found our newest elephant towel decoration to be a great surprise. Our staffs... More

Macau
1 review
5 of 5 stars Reviewed 2 weeks ago

Outstanding CS , beyond our expectations! We would highly recommend to others who want to hv a memorable experience staying in Macau. We stayed at the royal suite ( upgraded thanks to Arie , v helpful, friendly staff). the only area could improve in is the afternoon tea set n evening drinks . Perhaps by adding finger bites sandwich in... More

Review collected in partnership with this hotel

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Joice852, Thank you for your review of your recent stay at Hotel Okura Macau. We are extremely pleased that you enjoyed your room and our hotel's facilities. We hope that you had enough time during your stay to enjoy the room facilities to your heart's content. Summer weather is arriving soon, and we hope that you will revisit Hotel... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

To Hotel Okura Macau: The purpose of this review is to compliment Ms. Gloria from the Guest Service Team. She has a strong passion for her work, and treats all guests (no matter if they are VIP guests or just a regular guest) with respect and caring—giving personalized service that this industry demands. All guests can often see her standing... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear mei b, Thank you for holding our Guest Service Team Manager, Ms. Gloria, and her team to such high esteem. Kindly note that your message has been shared with Ms. Gloria and her team; in which they responded with smiles of happiness. We are truly honored that you appreciate the hard work and efforts of our Guest Service Team... More

Sandton, South Africa
Contributor
14 reviews 14 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Attentive and helpful staff, excellent rooms with the latest up-to-date amenities and fittings. Space is generous and comfort is of the highest standard. The lobby area is Spartan and cold, but then the purpose is to visit the huge Casino area and the myriad of restaurants and bars within the Galaxy complex. The Hotel boasts a huge wave pool and... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Markalso, Thank you for your review on your recent visit to Hotel Okura Macau. We appreciate the your compliments on the great room décor and facilities, as well as, the comment about the lobby area. We strive to make all the hotel's surroundings to be warm and homely; therefore, we have noted your comment and will be submitted for... More

New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

This is my second time staying in Hotel Okura, the first time was not too impression, the management of the hotel was a little too green. The manage heard my voice and address the issue quickly. That really touched my heart and make me come again and stay. My experiences staying at Okura this time totally changed my mind, the... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Esther L, Thank you for your praises about your recent stay at Hotel Okura Macau. We are extremely pleased to hear that you and your friend thoroughly enjoyed your stay and room facilities at our hotel. It brings us great pleasure to know that you were able to enjoy the facilities of your Suite room, our staff personally introduce... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 84 hotels in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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