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All 85 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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87%
Ranked #7 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sarene T Hong Kong, China
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  • Reviews (380)
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380 people have reviewed this hotel

Traveler rating
    238
    93
    33
    9
    7
See reviews for
123
121
14
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
1 review
5 of 5 stars Reviewed yesterday NEW

We booked and stayed in Okura Macau at last weekend and my husband and i had an enjoyable and comfortable moment in the hotel. The room is so tidy and roomy, all staffs at front desk, luaggages storage, skywave pool, gym room were so nice and helpful, they really make us feel so warm. Moreover, the beautiful birthday cake and... More

Was this review helpful? Yes
Hong Kong, China
1 review
4 of 5 stars Reviewed 3 days ago NEW

Everything is good !! But sth need to improve 1, wifi always disconnect, and always need to reconnect, it's not ok!! 2, when we after go to swimming pool , we need to return the towel first, it easy to make us get cold!!

Was this review helpful? Yes 1
London, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

It's a wonderful hotel. The pools are fun especially the wave pool. Our rooms were roomy and comfortable. The services we received were what you would expect from a 5* hotel. It should be a 5 * rating, however, both of my husband and mother in law had bitten by bed bugs! I do hope they should check those rooms... More

Was this review helpful? Yes
Hong Kong
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

A 3G hotel with good potential to be 4G !! Hotel is great , swimming pool is great for kids and service is great. Only problem is We saw lot of mainlanders including kids taking pee around the swimming pool and into the pool. We did made a few complaints to the life guard by the pools, I guest the... More

Was this review helpful? Yes
Las Vegas, Nevada, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying at Okura Hotel since Galaxy Casino opened its doors. I have also stayed at the Galaxy and Banyan Tree for comparison (both quite nice also). Okrua staff is always very courteous. What sticks out the most about them for me is that they know my name. For example: I went to dinner one night. The next... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Travis W, Thank you for your detailed review of your recent stay at Hotel Okura Macau. We are excited to know that you had such an exquisite time at our hotel. It is even more pleasing to know that not only you were taken care of but your family as well. Our staffs strive to go above and beyond... More

Hong Kong, China
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This a second family trip to Okura Hotel Macau and we were extremely disappointed at the facilities, the suite are wore out and there are a lot of cut back i.e three Nespresso capsules for a 4days 3nights stays and you have to buy an overpriced pack of Nespresso from the mini bar. During our last year trip, the capsule... More

Was this review helpful? Yes 2
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Johnny O, Thank you for reviewing on your previous stay at our hotel. We are disappointed to hear of all the inconveniences you encountered. Please know that we have passed your valuable comments to the related departments for further improvement. Kindly note that our hotel takes these comments very seriously and will investigate the situation thoroughly to ensure that... More

Seoul, South Korea
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked Junior suite but got complimetary upgraded to Superior suite^^ and an hour late check out. If I go to Macau again I would definitely stay here again- The service was excellent, & the nagomi bar is spectacular^^.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Jenny J, Thank you for commenting on your recent stay at Hotel Okura Macau. We are pleased to learn that you enjoyed the Superior Suite room, check-out time, our Nagomi Bar, and our service standard. Our staffs' excellent service is the pride of our hotel, it is exciting to know you thought highly of them. We hope that you... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I went with high expectations to this hotel and it did not disappoint. This hotel is unique. The angels are in the details. The service. The reception gave us a good impression. They were patient and are eager to help. The concierge too. The gym instructor, the maid and so on. I always felt good when being served in this... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear lfjag, Thank you for commenting on your recent stay at Hotel Okura Macau. It is always heart-warming to know that our guests feel our staffs are all well-trained and polite, providing top of the line service to all our esteemed guests. Our hotel's staffs delight in assisting our guests with any and all inquiries that they may have; we... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good services, the staff are all very helpful in taking our queries while checking in. The room is roomy and tidy, with a very pleasant Japanese decoration and technology gimmick, e.g different light setting in the room, automatic window screen and bathroom screen. I especially like the bathtub with a television and headrest, there are also plethora of high... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Johnny M, Thank you for choosing Hotel Okura Macau to celebrate your birthday. Our staffs are pleased to know that you enjoyed the birthday gift we provided, and are even happier to know you enjoyed the Japanese décor and many technological gimmicks of the hotel. We are also excited to know our guests prefer the relaxing feel of the... More

Hong Kong, China
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My stay is fine, still need to fine tone the communication with staff. Room are clean & up to standard. I have booked a suite room which include $300 dinning credit. However, the room service's choice we could order is too less which I had explained to their staff. The restaurant on top which we could use the credit is... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear louisakflo, Thank you for your visiting our hotel again and providing us with valuable feedback about its many aspects. We are disappointed to hear that you found the food choices to be too little and that the food quality was not to your liking. We are delighted to inform you that as renovations are rapidly completing, our new menu... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Macau #6 Luxury Hotel in Macau #7 Business Hotel in Macau #7 Family Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
Number of rooms
488

Questions & Answers

Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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