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Hotel Okura Macau

5.0 of 5 Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Certificate of Excellence 2014
Hotel Okura Macau
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Hotel Okura Macau
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448 reviews from our community

Traveler rating
    288
    106
    36
    10
    8
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145
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32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
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    (96)
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    (123)
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    (148)
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    (81)
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sydney
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Checked in at 11am but the room was only ready at 2pm and check out time is 12pm, one night has passed so quickly, we didnt have enough time to explore the hotel as there is a swimming pool, beach-pool (great fun!), play area and butterfly garden. Room is spacious and bed was very big which i think can sleep... More

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

The facilities at the suite are excellent. 2 days and 1 night is definitely not enough as we didn't have enough time to go swimming as planned because we were occupied by the facilities at the suite already. Thanks for the lovely birthday cake and it tasted good!

Was this review helpful? Yes
Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We stayed at the Okura Hotel Macau on 11th Oct 2014 and booked the club floor room from the hotel website. We are a super Okura fans and stayed at the Okura group hotel many times through out our holidays. The hotel made a mistake and during the cocktail hours from 6-8pm we were told that our booking is not... More

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

To celebrate my parents' 52 anniversary, our family of 13 spent the most memorable 2 nights ar Okura. Can't say thank you enough to Guest Relation and Lounge teams. Upon check in, my parents were presented with teddy bears and hand made card. Their suite was decorated with rose petals. Cake and champagne on the table. The window has a... More

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Macau
1 review
5 of 5 stars Reviewed 1 week ago

Convenient transportation, room and public area with free wifi,shuttle also with wifi! There are 4 Massage chairs located in 29th floor , this is wonderful! It is good for anniversary celebration !

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Tse T, Thank you for commenting on your stay at Hotel Okura Macau. It is pleasing to know that you adored our massage chairs, and appreciated our free wifi, free shuttle bus service and convenient location. It is our pleasure providing you and your loved ones with an unforgettable stay. We hope that you will be stay at Hotel... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

Your Japanese lady who brought is to our suite is very nice and had a good presentation for the room. She also remember us who we are when we leave. The tea set is simple and the snacks are same as the evening drinks. there was not enough time for us to check out as the breakfast time and check... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ralph T, Thank you for sharing your experience from your recent stay at Hotel Okura Macau. We are enthused to know that our Japanese staff did a great job of escorting and presenting your room's facilities; we hope that you were able to fully enjoy our hotel's facilities. In reference to your comment about the breakfast and check-out time,... More

Hk
1 review
3 of 5 stars Reviewed 2 weeks ago

- The big wave pool is nice. In order to play on the other date, I need to checkout early and place the luggage in the locker of the pool. Suggest to arrange package which allows late arrival on checkin date and also late checkout on departure date to suit the time to play - The reception staff who are... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear wkqwoo, Thank you for choosing Hotel Okura Macau to celebrate your birthday. Our Japanese staffs are pleased that you are satisfied with the welcome they gave and their handmade card. In reference to your comment about the wave pool and check-out time, kindly be informed that we will pass it to our Senior Management for further consideration. Please note... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Cannot deny that Hotel Okura Macua is having the good appearance and decent hotel room. However, I have experienced a terrible night last weekend. My Gold iphone 6 - 16GB was "LOST" in the hotel room. The hotel management did not response properly for this "lost" case as they/house keeper denied and would like to discharge their responsibilities. I put... More

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Megasun1981, Thank you for taking the time to share such detailed feedback on your recent stay with us, we are sorry to hear of the loss of your new iPhone 6. The case has been reported to the proper government departments and our hotel’s security department is fully cooperating with any investigation. Until now, we have not found any... More

La Quinta, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I have an excellent stay. My room has a spectacular view and the staff is very accommodating and friendly, very polite and treat me with care. The wave pool is fun and very nice. The new Okura restaurant is very comfortable for nice meals good interiors upscale and friendly staff as well. Enjoy the food there!

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear fabby2014, Thank you for providing feedback on your recent stay at Hotel Okura Macau. It is exciting to know that you enjoyed our new restaurant and spectacular service provided by our staffs. We hope that you will visit us again to taste the food from our other restaurants and enjoy the facilities our hotel has to offer. Guest Relations... More

Hong Kong
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent one night at the Hotel Okura and was satisfied. The room is big and the decoration is neat and functional albeit a bit worn out, given the hotel is relatively new. Check in time is 3:00pm and check out time 11:00am. The checking in and out were efficient and hassle free. The included buffet dim sum meal at... More

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear manheiw, Thank you for taking the time to comment about your recent stay with us. We appreciate your feedback about the dim sum meal and will pass your comment to the respective department for further action. We hope all other aspects of your trip was superb. We hope that you will have a chance to visit Hotel Okura Macau... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
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