We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Okura Macau

5.0 of 5 Avenida Marginal Flor de Lotus, Cotai, Macau, China
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Hotel Okura Macau
Professional photos View all
Browse nearby
Hotel Okura Macau
Write a Review

561 reviews from our community

Traveler rating
    367
    130
    41
    12
    11
See reviews for
179
187
22
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (561)
  • Mar-May only
    (101)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (179)
  • Dec-Feb only
    (158)
All months
Hong Kong, China
1 review
5 of 5 stars NEW

Visited the hotel for two nights with husband for celebrating marriage over 22 years. A treat of second honeymoon. Room is big and clean. Staff are nice and helpful. They showed the tourist direction patiently and keep our luggages late evening after checkout. There is even coffee maker in room. It attracted me to try once, although I am not... More 

Was this review helpful? Yes
Hong Kong
1 review
5 of 5 stars Reviewed yesterday NEW

Not the first time to stay in Hotel Okura Macau, feel good as usual. Room & services are great. The staffs are nice & helpful. Also, thanks for the surprises from the Okura for my birthday as well. It felt so warm.

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

Check-in was in 6/F with speedy service. We felt heart-fully welcomed by the hotel staffs. There were complimentary welcome drinks and cookies. As this is for celebrating my birthday, the hotel has sent us a one-pound birthday cake, a bottle of red wine and a little pack of mini-macaron to our room. It's really a surprise and making us to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Priscilla Y, Thank you for celebrating your birthday at Hotel Okura Macau. It is delightful to know you were happily surprised by our hotel's gift to you, as well as our staffs' great service. We hope you and your loved ones had a fun time and will visit us again in the upcoming warmer months. Guest Relations Team Hotel... More 

Taipei, Taiwan
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I celebrated our wedding anniversary in Okura hotel. Thanks all the stuffs of Okura give us a unforgettable trip. Double junior suite is really a fantastic choice. We are glad to have such an amazing experience for sharing to people.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear ChrisChen0327, Thank you for choosing Hotel Okura Macau to celebrate your wedding anniversary. We are ecstatic to know that you and your partner had an unforgettable trip and hope the gift from our hotel was to your liking. We hope that you and your loved ones will choose Hotel Okura Macau for all future special occasions. Guest Relations Team... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

Today (28 Feb), I have booked the room for long and looking forward to a double bed room with king's size bed. However, due to the high traffic and finally we are allocated with a room with twin beds. Definitely no next time stay. I have complained to front desk and seems no one can rectify the situation, how bad... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Adolphus Y, Thank you for commenting on your recent stay with us. We are disappointed to hear that you were not allocated a room of your preference and that our staffs were unable to rectify the situation. Please note that we have passed this comment to our Senior Management for further action; we will do our best to ensure... More 

1 review
5 of 5 stars Reviewed 1 week ago

location is good, many shettle buses. price is reasonable. rooms are big and clean. sercice is very good. nice place to stay. wonderful shopping experience downsrair. big pools and beach which would be great in summer.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear fishxuer, Thank you for sharing your comments about your stay at Hotel Okura Macau. We are pleased to know you found so many positive aspects to our hotel, especially our excellent service, spacious and clean rooms, and convenient location. We hope you and your loved ones had a enjoyable stay with us. We look forward to your next visit... More 

Hong Kong
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I managed to get a very good deal from Travelzoo, and stayed at Okura's Superior Suite for slightly more than 210 pounds. Check-in took place at an exclusive counter and was very smooth. The Superior Suite is very spacious, nicely decorated and has its own sauna room as well as jacuzzi. A bottle of red wine (bottled exclusively for the... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear rex_in_france, Thank you for taking the time to share your experience at Hotel Okura Macau. It is wonderful to know that you enjoyed our hotel's amenities, staffs' service and Executive Lounge's breakfast, afternoon tea and evening cocktail. In reference to the incident with our Concierge, we will investigate the situation and execute the appropriate action to ensure the same... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago

I checked in with family in the 6th floor, because our room type is Superior Suite. We need to wait for their supervisor inspection the room after cleaning so I asked them let us delay the check out. Floor staff were very politeand will be respectful, Superior Suite is very good for family with kid. My Grandson love very much!... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Alice259, Thank you for staying at Hotel Okura Macau. We are happy to know your grandson had a fun time in our Japanese-styled guestroom and facilities. We hope you and your loved ones had a memorable stay with us. We look forward to your next visit to Hotel Okura Macau. Guest Relations Team Hotel Okura Macau More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

I would experience the professional services with all Okura staffs, they are really helpful and nice... They decorated our room with the roses, it's really romantic... We do have a memorable day with Okura, really thanks what they prepared to us... Also, they have great facilities and shuttle bus services for you... It's really convenient... We will be back again... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear sindy_ss, Thank you for choosing Hotel Okura Macau to celebrate your anniversary. Our staffs delicately arranged the decorations for your enjoyment; we are pleased to hear that you had a memorable stay. We hope you and your loved ones will visit Hotel Okura Macau again in the near future. Guest Relations Team Hotel Okura Macau More 

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

ALL DAY RESTAURANT was a joke!Lazy staff and the manager should be the first to lay off. unprofessional cooks for Amrican breaky, appalling for plating and garnishing. Waitering staff didnt know the basics to serve a breaky, no serviete provided. shocking to see in a Okura hotel with Dirty Pillow case/sheet and broken showerheads... Faris stayed with family in Feb.... More 

Was this review helpful? Yes 2
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Faris R, Thank you for providing feedback on your experience during your recent stay with us. We are disappointed to know you had a negative experience during breakfast and found some problems in the guestroom. Kindly note that we have passed these comments to the respective departments for further action. We sincerely apologize for the problems you encountered; they... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Okura Macau? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Cheap Tickets, Agoda, Hotels.com, Despegar.com, Ctrip TA, Orange Marketing Services, Japan Co., Ltd., Odigeo and Tingo so you can book your Hotel Okura Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Romantic Hotel in Macau
#4 Family Hotel in Macau
#6 Luxury Hotel in Macau
#12 Business Hotel in Macau

323 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (285)
Viewed
Room/suite (56)
Viewed
Pool/beach area (7)
Viewed
Bathroom (35)
Viewed
Hotel & grounds (37)
Viewed
View from room (3)
Viewed
Dining (17)
Viewed
Other (130)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (4)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay