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All 83 Macau hotels

Hotel Okura Macau

4.5 of 5
Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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Ranked #21 of 83 hotels in Macau
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148 reviews from our community

    Trip type
Traveler rating
    68
    53
    18
    4
    5
Date Rating
Hong Kong
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 12, 2013

My son enjoyed so much the outdoor pool which is shared with guests in Galaxy hotel and Banyan Tree hotel. Food and restaurant choices were fantastic. However, the service in general was so so, we would expect a much higher standard from a Japanese hotel. The house keeper and the receptionist did not have any smiles on their faces! On... More

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Hong Kong, China
1 review
5 of 5 stars Reviewed June 12, 2013

We have booked for two nights package and upgraded to the Superior Suite as this trip is to celebrate my wife's birthday. The suite is spacious and newly furnished. Also, there is a sauna room and jacuzzi in the bathroom which is amazing! Indoor swimming pool is also very nice and relaxing. Also, we can enjoy breakfast, afternoon tea and... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2013

When I approached to check in counter, the staff were given warm welcome and very helpful. The Japonism atmosphere expressed full of the lobby. Some staff were dressing Japanese clothes bowed to people for their warm welcome. This Hotel maintained a relaxed and calm atmosphere as "Zen" feeling. The room is spacious and ambiance feels comfortable. In the room, I... More

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See 3 more reviews by JoeLsm333 for Macau
Hong Kong
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 2, 2013

Stayed at this hotel for a night with my family. It is one of the hotels in the Galaxy complex - the other hotels are Galaxy Hotel and Banyan Tree. It is on the Cotai Strip. Unlike the Venetian complex, this complex is relatively quiet. It is a great place if you want to avoid the crowd. It has free... More

Was this review helpful? Yes 1
Hong Kong, China
1 review
3 of 5 stars Reviewed May 23, 2013

it takes me more almost an hour to check in becoz there r problems with the key system. i can accept there r problems with syatem once of a while but the way the reception staff communicate r really not professional. the piano bar is v nice and its becoz of the nite view that u get to believe why... More

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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
June 4, 2013

Dear Angela K, Thank you for taking the time to share your feedback. We are truly delighted that you had an enjoyable moment at our Crystal Piano Bar. Meanwhile, please accept our sincere apology for the inconvenience you have experienced during your recent stay with us. Please be rest assured that we have shared your valuable comments with concerned department... More

Hong Kong, China
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 18, 2013

I booked this one because it is new. But other than that, my stay there wasn't totally satisfactory. The room isn't very big (just normal). Since it was raining and a bit cooling, otherwise I should have tried their swimming pool and other facilities. Things they have to improve: my room wasn't ready until 3pm when I arrived at 2.... More

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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
May 23, 2013

Dear PaterHo, Please accept our sincere apology regarding sofa bed issue and please be rest assured that we have shared your comment with management team to reinforce training for further improvement. Indeed, we appreciate your feedback regarding check-in time, our current standard check-in time is 15:00. It has been highlighted to our operational managers for review. Thank you for staying... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

I stay at 10 - 11 april 2013 , at the morning of 11, noise problem from toilet were found, Noise at daytime from upper floor, the sound insulation from upper floor should improve. The service is good. The windows and the columns of swimming pool at 29F is rusty and dirty when look outside. Should be improved

Was this review helpful? Yes 1
OkuraMacau, Manager at Hotel Okura Macau, responded to this review
April 25, 2013

Dear W.h P, Thank you for your feedback. We are very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed after your recent visit. We sincerely look forward to welcoming you back to our hotel in the near future and we are confident that your next... More

Hong Kong
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 9, 2013

A very pricy hotel (every 5 stars in Macau is pricy from my point of view) but you will get a comfortable feeling in here. Macau is a place for gambling and every big hotels decorate with gold and crystal which I think is very annoying and busy. Simply for a place for relaxing and enjoy. Okura hotel is a... More

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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
April 25, 2013

Dear SallyCheung, Thank you for sharing your most rewarding feedback from your recent experience. We are grateful to learn that you enjoyed our Japanese style facilities which are attentive. In particular, your comment with regarding amenities have been referred and highlighted to our management team to review for further reinforcement. We truly appreciate your feedback and we sincerely hope that... More

HK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 9, 2013

Room is spacious. Room ambience feels comfortable. The sauna is great as it is situated on the high floor with a great view over the border. The swimming pool is small but it offers a good view as well for it's right next to the sauna room. You can walk to the Galaxy Hotel which is right next to it... More

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See 3 more reviews by feigou99 for Macau
OkuraMacau, Manager at Hotel Okura Macau, responded to this review
April 25, 2013

Dear Feigou99, Thank you for sharing your feedback. Your thoughtful comments are indeed valuable and we will certainly share with our team. We hope to have the opportunity to welcoming you back to Hotel Okura Macau with full presentation of the Best of Japanese Hospitality. Hotel Management Hotel Okura Macau More

Taipei, Taiwan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

The Galaxy Resorts are really suitable for those of us who are not gamblers. First of all the Okura provides independent entrance and you can shop around the huge mall complex without having to go through the casino. There is less smoking in the buildings and the pool plus man made beach are great fun for those of us who... More

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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
April 25, 2013

Dear VWCWTaipei, Thank you for taking your precious time to write a Trip Advisor review. We are glad to hear that you enjoyed your stay and buffet breakfast in our hotel. Once again, thank you for your valuable comment and we look forward to welcoming you back in the near future. Hotel Management Hotel Okura Macau More

 
 
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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 83 hotels in Macau
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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