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All 85 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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88%
Ranked #6 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Travel2014Leisure Hong Kong, China
  • Reviews (365)
  • Photos (252)
  • Amenities
  • Q&A
  • Room tips (54)
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365 people have reviewed this hotel

Traveler rating
    232
    90
    29
    7
    7
See reviews for
116
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14
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Outstanding standard of services, excellent facilities for family with children. But......I don't know why...... Even we were in the non-smoking room, we were still attacked by "cigarette smoke" suddenly anytime in the day and night. I and my wife slept very bad at night.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Travel2014Leisure, Thank you for taking the time to review your recent stay at Hotel Okura Macau. We are ecstatic that you thought so highly of our service standards and advanced facilities. We strive to provide the best for our guests so that they may have a relaxing and enjoyable experience during each stay with us. In regards to the... More

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As an admirer of Japanese minimalism, I had all my senses satisfied during my stay at this fabulous hotel. The way Okura has an eye for detail is truly inspiring. Combine that with the Japanese smile and excellent service, you end up with an amazing experience at this hotel. The room are very spacious and finished with small, but pleasant... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear SjefdeKING, Thank you for sharing your experience during your recent stay at Hotel Okura Macau. We are delighted to know that the Japanese décor stood out to you and that you liked the additional technological touches. We hope that you enjoyed the environment and had a wonderful time during your time here with us. We earnestly hope that you... More

Hong Kong
1 review
4 of 5 stars Reviewed 1 week ago NEW

good services, big surprise for the arrangement with us, beautiful beach & skypool, enough amenities, and the light in the room is so warm, staff friendly, overall is very good for stay in this hotel.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear karen_ng0426, Thank you for sharing feedback on your last stay at Hotel Okura Macau. It is nice to know that you enjoyed the surprise set up our staffs arranged for you and that you found the pool and other facilities to be beautiful. We are also extremely glad to know that our staffs were friendly and were able to... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

Clean and tidy, lobby and front desk services make you feel back home. Inside the room, it was a warm, lesture place, washing room facilities were clean and well maintain, the bed was comfort, working desk tidy. Honestly, except the view but overall I would grade excellent! Will certainly come back!

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Wong830 H, Thank you for commenting on your recent stay with us at Hotel Okura Macau. It makes us extremely delighted to hear that you enjoyed our hotel and its many facilities, our staffs strive to maintain a relaxing environment for our guests to enjoy their mini-vacations. We are honored to know that you will return to Hotel Okura... More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Lots of reviewers have already left their comments on the hotel style, services, etc. so I am not going to repeat. I just want to contribute about the hotel amenities which I really want to know before I choose a hotel but people rarely mention in their reviews. I am really surprised that the hotel amenities supplied are really thoughtful.... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Chiccathy, Thank you for commenting on your recent stay at Hotel Okura Macau. We are extremely happy to know that our staffs' service was good and that you found our hotel to be so pleasant. It is our continuous goal to ensure our guests receive the best service possible and are not inconvenienced in any way, so we are... More

1 review
5 of 5 stars Reviewed 1 week ago

It has been a great service by the hotel. The staff greet you in a friendly manner. Also, the hotel has a quiet and nice environment. Spacious room makes you feel relaxing. Thanks for providing such a great experience in my birthday month trip.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Sunny C, Thank you for commenting on your recent stay at Hotel Okura Macau. It is great to know that our hotel's serene environment, spacious rooms, and friendly staffs are to your liking. It is our pleasure to have given you a great experience during your trip. We sincerely hope that you will have another opportunity to visit us... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I am surprised it is not the #1 hotel in Macau. Stayed in this hotel for a conference in 2014. Was a really good experience. Room, services and everything are first class. And service is always the biggest selling point for Okura. The only thing that I do not like is the mainland China visitors of the casino. Minor flaw... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Form1a, Thank you for praising Hotel Okura Macau. We are extremely pleased that you fully enjoyed our hotel and its facilities; we are especially proud of our staffs service performance because, like you mentioned, they provide first class service. It is heart-warming to know that you found our hotel to be so praise-worthy. In regards to the breakfast selection,... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

very good stay experience; the king bed room was big and tidy; sunlight could be totally blocked even in the a sunny afternoon. This gave excellent sleeping environment. considerate service for birthday celebration; good cake and macaron; the wine may be good but we didn't try. nice staff, nice breakfast buffet

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Li T, Thank you for commenting on your recent stay at Hotel Okura Macau. We are excited to hear that you came to celebrate your birthday with us. It is quite pleasing to know that you enjoyed the birthday gift and the breakfast food selection from our hotel. We strive to provide a variety of foods to cater to... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Skywave pool is excellent ,good management. All staff has good service and cheerful. I registered Okura club online and they provided me special check in at executive centre without waiting . Also ,as my trip purpose is to celebrate my son's bday . They offered me a free cake ,juice and snacks for my son . I am very satisfied... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear A TripAdvisor Member, Thank you for choosing Hotel Okura Macau for your recent stay in Macau. We are extremely delighted that you and your son had an enjoyable time with us. We hope that your son enjoyed the birthday gift that our hotel provided, it is a small token of our appreciation to our valued guests. Our staffs work... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

This is not the first time staying in Macau hotel but I have to say that this is the best experience so far. Friendly and helpful staffs, clean and tidy environment, last but not least is the tasty food in Nagomi restaurant. My family and I is very satisfy while staying in Okura, surely will come back again in the... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Spancer N, Thank you for choosing to stay at Hotel Okura Macau as your preferred hotel in Macau. It is wonderful to know that you found our staffs to be friendly and helpful, enjoyed the environment of the hotel, and liked the tasty food served at our Nagomi Cafe on the ground floor. It brings great satisfaction to our... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
Reservation Options:
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252 photos of this hotel

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Hotel & grounds (17)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Macau #5 Luxury Hotel in Macau #5 Family Hotel in Macau #8 Business Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
Number of rooms
488

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