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Hotel Okura Macau

5.0 of 5 Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Certificate of Excellence 2014
Hotel Okura Macau
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Hotel Okura Macau
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492 reviews from our community

Traveler rating
    317
    116
    39
    11
    9
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155
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (492)
  • Mar-May only
    (96)
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    (123)
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    (179)
  • Dec-Feb only
    (94)
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New Delhi, India
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When a five star property gives you special attention....it feels nice.... I was 2 hours early before the check in time and requested the staff to let me check in early....but they didnt have any room available....so i waited for half an hour before I decided to leave my luggage and head for he casino....i wasn't happy as i thought... More 

Was this review helpful? Yes
Hong Kong
1 review
5 of 5 stars Reviewed 1 week ago

We've booked a 1-night stay at Hotel Okura for anniversary celebration. Prior to our arrival, I have requested surprise compliment for my husband and some baby amenities as we are bringing a toddler along with us. Guest Relations staff patiently and efficiently attend to my emails and arrange the best they can to suit my requests. Upon checkin, we were... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear AmyHo1218, Thank you for choosing Hotel Okura Macau to celebrate your anniversary with your loved one and toddler. We are enthusiastic to know that you are pleased with our staffs' performance in arranging the surprise arrangement and providing a meanful stay for you and your family. We look forward to your next visit to Hotel Okura Macau. Guest Relations... More 

Macau
1 review
5 of 5 stars Reviewed 1 week ago

Overall services are very good. Staff are friendly and helpful. The swimming pool and gym room facilities are excellent. Every little things are so detailed and considerate. This impressive experience enriched my break in Macau.

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear kylai644, Thank you for commenting on your stay at Hotel Okura Macau. It is great to know that our attention to detail and your needs are appreciated. We hope that you had an entertaining time when you visited our indoor swimming pool and gym room. We hope that you will visit Hotel Okura Macau again to experience all the... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I booked a hotel on 18dec 2014.and that day is our anniversary. The staff gave us a good anniversary gift to us. Thank you for your arrangement. By the way the hotel is Very nice , clean and new . The staffs are very polite . I want to stay in okura next time.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Mslee5, Thank you for choosing Hotel Okura Macau to celebrate your anniversary. We are delighted to hear that you and your loved one enjoyed the anniversary arrangement and service provided by our staffs. We strive to make each guest's stay a wonderful one. We hope that you will visit Hotel Okura Macau again during the upcoming holidays. Guest Relations... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Okrua is the best Choice for stay in Macau, where the service is excellent, very warm Japanese style, attention to details, and think of everything you need. The staff are all very charm and helpful. a relax and very happy stay

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Sylvia S, Thank you for praising Hotel Okura Macau and our staffs. We are glad that you enjoyed our hotel and its decor. Our staffs hope that they were able to make your stay memorable. It is our pleasure to have made your stay relaxing and happy. We sincerely hope that you will have another opportunity to visit us... More 

Hoevelaken, The Netherlands
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel in Macau with all facilities you need, being on business or gambling trip. Spacious rooms with all facilities needed. Everything beautifully decorated and well functioning. Personnel very friendly, kitchen with food of high quality. Hotel close to many attractions of Macau

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear PieterImhof1, Thank you for commenting on your recent stay at Hotel Okura Macau. Our spacious rooms are carefully decorated for the comfort of our guests and to express our modern Japanese style. We hope you have an enjoyable stay with us. We hope to see you soon in the near future. Guest Relations Team Hotel Okura Macau More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I booked a deluxe room to celebrate my 16th anniversary and emailed prior to request a king size bed and non-smoking room. The guest relations team was very helpful to arrange and also prepare a cake for my celebration. When I arrived I was surprised that they have upgraded me to a king superior room and invited me to check... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Chan E, Thank you for choosing Hotel Okura Macau to celebrate your 16th anniversary. We are extremely honored to have been part of your special day. It is delightful to know that you enjoyed our arrangement of Executive Lounge check-in, room upgrade, and anniversary gift. We look forward to your next stay at Hotel Okura Macau. Guest Relations Team... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent service,comfort and feel like home, will not hesitate to recommend to anyone to stay. the quality of staff makes a memorable stay for me. If later better infrastructure and more restaurants and famous sightseeing, it will be the best of best hotel

Was this review helpful? Yes 2
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Daniel L, Thank you for complimenting our hotel and staffs. We appreciate your praises pertaining to our quality of service and comfort level of the rooms. It is our goal to make all of our guests' visits to be memorable and relaxing. We look forward to your next visit to Hotel Okura Macau. Guest Relations Team Hotel Okura Macau More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

super comfortable bed, even more so than the one in galaxy and banyan tree. If want to stay in-room for a longer time and relax, then my choice would be banyan tree. But if want to spend more time for food and site seeing, then i like okura more. okura is also more quiet than galaxy, though galaxy has quicker... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Shirley L, Thank you for choosing Hotel Okura Macau for your birthday celebration. It is nice to know that you and many other guests feel our hotel offers a serene and relaxing environment for our guests to fully enjoy their vacation. We hope you found our hotel's faciltiies to be satisfying and fun. We hope that you will visit... More 

1 review
5 of 5 stars Reviewed November 22, 2014

The full staff all the way to the hotel manager went out of their way to be sure we were satisfied and well cared for. The bell person pulled our suitcase throughout the mall setting to the bus line that connected back to a ferry in Hong Kong. An outstanding hotel and good value.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Judy Z, Thank you for providing feedback from your recent stay at Hotel Okura Macau. It is heartwarming to know that our Bell staff escorted you to your destination and left a lasting impression on you. We strive to make each of our guests feel satisfied and well taken care of during their stay with us. We hope that... More 

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
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Hotel Style:
#5 Romantic Hotel in Macau
#6 Luxury Hotel in Macau
#6 Family Hotel in Macau
#11 Business Hotel in Macau

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