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All 85 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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87%
Ranked #7 of 85 Hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
KH1223 Hong Kong Region (香港特别行政区, 中国)
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412 reviews from our community

Traveler rating
    261
    100
    35
    9
    7
See reviews for
136
131
14
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong Region (香港特别行政区, 中国)
1 review
5 of 5 stars Reviewed 2 days ago NEW

The stay was very nice, very nice staff, good environment. We had a Typhoon during our stay, It was so nice the staff postponed our check-out time, and as we were staying at the executive floor, they also invited us to rest in the lounge after check out, to wait for further notice about Typhoon. The resort is awesome, the... More

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear KH1223, Thank you for expressing your appreciation of our staffs and hotel environment. We strive to make each and every guest's stay comfortable and relaxing. Is it heartwarming to know that our staffs took great care of you and your loved ones during your stay with us during this past typhoon. We hope you arrived home safely. We look... More

Contributor
15 reviews 15 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Big thanks to All Okura Staff for making the weekend so special, especially for the guests that came along with us. A big thank you goes to the whole team on the 6th Floor Lounge and Business Centre - they make every trip very worth while which is why we return so often. Breakfast on 6th floor has improved tremendously... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Leiperd, Thank you for complimenting our staffs' hard work. It gives a great sense of pride to know that you found your stay with us to be phenomenal and that you will become frequent guests of our hotel. We endeavor to provide unforgettable memories for all our guests; we are extremely happy to know that you and your friends... More

Hong Kong, China
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First time staying at the Hotel Okura Macau and we were not disappointed at all. Upon arrival, our room was not ready so we decided to head out for lunch first. Front desk staff and concierge made a good team in taking care of our luggage and calling a cab for us. A big thank you for making sure we... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear RubyHM, Thank you for choosing Hotel Okura Macau for your recent stay in Macau. We are ecstatic to know that you had a memorable stay with us. Our staffs work hard everyday to provide our guests with the best hospitality in the industry. Kindly note that your praise to our staff Shirley has been related to her accordingly and... More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here based on a friends recommendation, and really happy we took their advice. We had the opportunity to stay in one of the suites, and from the moment we arrived, the service and friendliness of the staff was second to none. The room was very spacious with a lot of nice details, and the very comfortable. The wave... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Paul G, Thank you for taking your friend's advice and choosing to stay at Hotel Okura Macau. It is pleasing to know that you found our staffs to be superb and our facilities to be relaxing. We are very excited to know that you and your friends had a great experience during your stay with us and will continue... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

My parents stayed in the junior suite last Thursday. They did enjoy very much the arrangement and services provided by Okura hotel. The room is spacious and facilities are all tidy and clean. The team has already offered their help in arranging for check in time and restaurant reservation for us, plus a little surprise for my father's birthday per... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Jennifer C, Thank you for taking the time to review your stay with us at Hotel Okura Macau. It was our pleasure making your parent's stay enjoyable. We hope your parents had the opportunity to fully enjoy the hotel's restaurants and facilities. Our staffs strive to ensure all our guests (elderly and children as well) have a pleasurable time... More

Guangzhou, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

The trip is for celebrating my family's birthday,and Hotel Okura did give my family a mamerable moment! The staffs here are all very nice,kindness! From the first moment we stepped in, the smile face are always can be seen in the hotel! And Okura upgraded our room cuz I mentioned the trip is for birthday celebration-birthday cake and gifts for... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Xena L, Thank you for taking the time to comment on your recent stay at Hotel Okura Macau. We are thrilled to hear that you had such a wonderful stay with us. It is exciting to know that our staffs were attentive, and our service was exceptional. Kindly note that your gratitude towards our staff Doris has been related... More

Hong Kong Region, China
1 review
5 of 5 stars Reviewed 1 week ago NEW

I got an excellent night and made me wish to come back very soon. Easy check in and the staff were helpful and friendly.The room I had was roomy and full of things that I unexpected.I like the Espresso Cafe machine very much, bathroom was great too with a massive bathtub. So, I'll definitely be back again.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear YellowYee, Thank you for choosing Hotel Okura Macau for your recent stay in Macau. We are extremely delighted that you enjoyed the room's facilities and the Espresso Cafe machine conveniently provided in the room for your usage. It is our dearest wish that you and your loved ones will visit Hotel Okura Macau again in the near future. Guest... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Never make me disappointed. Last time about 1 and half years ago, I visited Galaxy Hotel. I really love it. This time I come to her sister - Hotel Okura. I also very love it. Actually, same comment with Galaxy hotel, clean tidy, very comfortable. Wave pool is also good. In additional, they upgrade very room to Superior Suite, it... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Kris Y, Thank you for choosing to stay at Hotel Okura Macau. We are very happy that you enjoyed staying at our hotel and had a chance to try out the steam. It is always a pleasure providing excellent service to our valued guests. We hope that you will stay at Hotel Okura Macau for all your future visits... More

HKSAR
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

3rd time of stay, though the hotel is open for few years already , hardware is maintained at its highest quality. Room is clean , it provides various of accessories except shampoo , conditioner , lotion ...... However , software is not as good as before , ambassador in reception counter no smile on their face, no "welcome" feeling which... More

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Stanley C, Thank you for sharing your experience during your recent stay at Hotel Okura Macau. We are disappointed to hear that our staffs did not provide you with the excellent service that our valued guests deserve. Please note that your comments and suggestion has been passed to the related departments for further action. In addition, kindly be informed... More

Hong Kong Region, China
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

If the check in time can earlier than 3pm and the room well prepared would be much more facilitate the guest. If the shuttle bus can reach the front door of hotel would be prefect. I would love to stay in again if the hotel room rate be a little bit lower.

Was this review helpful? Yes 2
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Siu Hing N, Thank you for providing feedback from your stay with us at Hotel Okura Macau. Kindly be informed that early check-in is subject to hotel availability; if rooms are ready prior to 15:00, our staffs will happily check-in our guests in advanced. In addition, please note that the property has a shuttle bus that makes only four... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
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