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All 85 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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87%
Ranked #7 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
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  • Reviews (388)
  • Photos (260)
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388 people have reviewed this hotel

Traveler rating
    244
    94
    34
    9
    7
See reviews for
127
124
14
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hotel Okura Macau is memorable. It is in a class of outstanding detail in service quality by itself above my expectations for a top hotel in a city known for its hospitality industry. I need to emphasize that the attention to detail by the staff makes the experience so special that we preferred to stay in the hotel than... More

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

I booked a room at Hotel Okura for a brief honeymoon stay. Not only did they surprise us upon arrival with VIP check-in service, they upgraded our room as well. They made up the room with rose petals on the bed and in the bath, and the staff had wine and desserts delivered to our room free of charge. The... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear E_Smith19, Thank you for taking the time to comment on your recent stay at Hotel Okura Macau. We are thrilled to hear that you had such a great honeymoon and are happy to know that our staffs were kind, and our service was professional. We are honored to have been able to take part in making your stay in... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Hospitality is excellent. This time we stayed for a brief honeymoon (just one night) in a junior suite. Thanks Carol for arranging the beautiful rose decorations; the complimentary red wine, chocolate cake and macarons are delicious.

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

We booked and stayed in Okura Macau at last weekend and my husband and i had an enjoyable and comfortable moment in the hotel. The room is so tidy and roomy, all staffs at front desk, luaggages storage, skywave pool, gym room were so nice and helpful, they really make us feel so warm. Moreover, the beautiful birthday cake and... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Sarene T, Thank you for reviewing your visit at Hotel Okura Macau. It is quite pleasing to know that you had a chance to thoroughly enjoy Macau and our hotel's facilities and that you and your husband had a great birthday celebration. We look forward to your next visit to Hotel Okura Macau again in the near future. Hotel... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Everything is good !! But sth need to improve 1, wifi always disconnect, and always need to reconnect, it's not ok!! 2, when we after go to swimming pool , we need to return the towel first, it easy to make us get cold!!

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ivan L, Thank you for providing feedback from your stay with us at Hotel Okura Macau. It is our goal to allow each guest to be 100% satisfied with their stay; therefore, we have passed your suggestions to the related departments to further improve for our guests' satisfaction. It is delightful to know that you had a great time... More

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

It's a wonderful hotel. The pools are fun especially the wave pool. Our rooms were roomy and comfortable. The services we received were what you would expect from a 5* hotel. It should be a 5 * rating, however, both of my husband and mother in law had bitten by bed bugs! I do hope they should check those rooms... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Mandy C, Thank you for commenting on your stay at our hotel. It is exciting to know that you enjoyed the room and thought so highly of our service standards. We are appalled to hear that your loved ones were bitten. Our hotel maintains high standards for hygiene and pest control by having pest maintenance done regularly to ensure... More

Hong Kong
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

A 3G hotel with good potential to be 4G !! Hotel is great , swimming pool is great for kids and service is great. Only problem is We saw lot of mainlanders including kids taking pee around the swimming pool and into the pool. We did made a few complaints to the life guard by the pools, I guest the... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ymsums, Thank you for taking the time to write about your recent stay at our hotel. We are pleased that you found our hotel to be great and suitable for the whole family. It is unfortunate that you had to experience the children urinating inside and around the pool area. Pool etiquette requires that all guests urinate in the... More

Las Vegas, Nevada, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been staying at Okura Hotel since Galaxy Casino opened its doors. I have also stayed at the Galaxy and Banyan Tree for comparison (both quite nice also). Okrua staff is always very courteous. What sticks out the most about them for me is that they know my name. For example: I went to dinner one night. The next... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Travis W, Thank you for your detailed review of your recent stay at Hotel Okura Macau. We are excited to know that you had such an exquisite time at our hotel. It is even more pleasing to know that not only you were taken care of but your family as well. Our staffs strive to go above and beyond... More

Hong Kong, China
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This a second family trip to Okura Hotel Macau and we were extremely disappointed at the facilities, the suite are wore out and there are a lot of cut back i.e three Nespresso capsules for a 4days 3nights stays and you have to buy an overpriced pack of Nespresso from the mini bar. During our last year trip, the capsule... More

Was this review helpful? Yes 2
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Johnny O, Thank you for reviewing on your previous stay at our hotel. We are disappointed to hear of all the inconveniences you encountered. Please know that we have passed your valuable comments to the related departments for further improvement. Kindly note that our hotel takes these comments very seriously and will investigate the situation thoroughly to ensure that... More

Seoul, South Korea
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked Junior suite but got complimetary upgraded to Superior suite^^ and an hour late check out. If I go to Macau again I would definitely stay here again- The service was excellent, & the nagomi bar is spectacular^^.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Jenny J, Thank you for commenting on your recent stay at Hotel Okura Macau. We are pleased to learn that you enjoyed the Superior Suite room, check-out time, our Nagomi Bar, and our service standard. Our staffs' excellent service is the pride of our hotel, it is exciting to know you thought highly of them. We hope that you... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Macau #6 Luxury Hotel in Macau #7 Business Hotel in Macau #10 Family Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
Number of rooms
488

Questions & Answers

Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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