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Hotel Okura Macau

5.0 of 5 Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Certificate of Excellence 2014
Hotel Okura Macau
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Hotel Okura Macau
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528 reviews from our community

Traveler rating
    347
    121
    39
    11
    10
See reviews for
166
176
20
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (528)
  • Mar-May only
    (96)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (179)
  • Dec-Feb only
    (130)
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Front Desk Kelvin is nice and arrange excellent booking. Afternoon Tea is not good as we expected xcept the tea. Pastries is not good enough, looks fine but taste is not good like the chinese cake... Still have rooms to improve

Was this review helpful? Yes
Singapore, null, Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It's a very good hotel. Everything in the room just perfect. Staff are friendly and helpful. and it's very easy to access the casino and restaurants. Comfort bed and pillow makes me had a very nice sleep. U should stay there !!!!

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Denglei, Thank you for praising our staffs and amenities at Hotel Okura Macau. We are quite happy to know that you had a nice slumber from the comfort bed and pillows provided in our guest rooms. It is heart-warming to know that you found everything to be perfect. We hope that you visit our friendly staffs again at Hotel... More 

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The room is very big, excellent in the facilities, especially the bathroom which is our first time experience it. The welcome gifts quality very good which we got the surprise on the red wine, we really many thanks for this special offer. And the hotel service is also good which they are very helpful to let us know what we... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear JoannaMYL, Thank you for remarking on your stay at Hotel Okura Macau. It is exciting to hear that you and your family had a wonderful experience at our hotel and the property. Our desire is for you and your family to have a memorable stay. We look forward to you and your family's next stay at Hotel Okura Macau.... More 

Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a night during my visit to Macau. Comfortable and spacious rooms with good hospitality. Go for the level 29, if I am not mistaken, to have a view of the Macau while enjoying a workout or a swim...as well as visit the open air pool deck to have a sun-bath under the calm and man made wave pool... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Chris K, Thank you for staying at Hotel Okura Macau and complimenting our hotel's facilities. We are delighted to know you adored the majestic view from our health club and had a wonderful experience at our pools. We hope that you will visit Hotel Okura Macau again to experience even more of our facilities. Guest Relations Team Hotel Okura... More 

Hk
1 review
5 of 5 stars Reviewed 6 days ago NEW

The check in time is quite late compare to other hotels. Hope the check in time can be early. My room is non smoking room, unfortunately there is some smell in the living room, maybe from the air conditioner? Other than that The service is good.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ashley L, Thank you for providing feedback from your recent stay at Hotel Okura Macau. Please note that your suggestion has been passed onto our Senior Management for further consideration. In reference to the smoke smell in your room, we deeply regret causing you any discomfort and will do our best to ensure all non-smoking room are completely smoke... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

We are so surprise for the romantic decoration inside the room, the beautiful red roses, hand-made elphant couple tower, etc. Besides, the cake and wine provided for us give us another surprise too. The environment is quite and clean, service is good, staff are polite. The location of the hotel is convinent for us to attend the concert of Joey... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear annachan383, Thank you for choosing Hotel Okura Macau to celebrate your wedding anniversary. Our staffs carefully arranged the decorations in your room to help celebrate your special day. Our dearest wish is that you and your significant other had a memorable stay. We hope that you and your loved ones will stay with us at Hotel Okura Macau again... More 

1 review
5 of 5 stars Reviewed 1 week ago

Everything inside the room is prefect. It's big, cozy. The shower room and toilet is absolutely the best one I had been. The bed is very large and comfortable and I think the size is big enough to sleep for more than 3 people. Check in and out is fast, each of them take less than 3 mins. Although we... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear YankeeChow2, Thank you for commenting on your previous stay at Hotel Okura Macau. It is fascinating to know that we are one of the best hotel experiences you've had; we will continue to work hard to maintain our high standards. Please note that your suggestion has been passed on to our Senior Management for further consideration. We hope that... More 

Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been to Macau a dozen times, and this time was a bit different. 8 adults and 3 children together, we chose to stay in the Hotel Okura Macau for 2 nights. Since we have booked the executive deluxe rooms, we checked in at the club floor. As mentioned, we have 3 children together, they were just impatient and... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear irene92310, Thank you choosing Hotel Okura Macau to enjoy your vacation with your family. It is great to know that our staffs were attentive to your family's needs and we are pleased to know that you found our arrangements to be thoughtful and nice. We hope that you children found the Okura teddy bear to be cute and the... More 

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

During the stay with my friends was celebrating birthday and the front office agent saying 'happy birthday' to my friend during the check in as we did not mention that come for celebrate. For the stay, the view was nice and everything is well prepared that feels like home as a great. We all love the room facilities although we... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear tinho1212, Thank you for choosing Hotel Okura Macau to celebrate your friend's birthday. We hope that you and your friend had a fun time during your stay with us, and hope that the two of your were able to experience some of our hotel's facilities. We look forward to your next visit to Hotel Okura Macau; we eagerly await... More 

Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I got married in Dec/14 and Macau is the first of our honeymoon destinations. We bought a "local deal" in travelzoo HK (HKD2,088 for a night stay in Junior Suite, inclusive with Okura Lounge Access, breakfast, afternoon tea and evening drinks) We emailed Okura Macau for reservation with prompt reply from the hotel. We were however a... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Counsel4defence, Thank you for your detailed feedback of your experience during your recent stay at Hotel Okura Macau. We are honored to be your first destination during your honeymoon trip. We hope you and your partner found the room decorations and arrangements to be satisfying; our staffs delicately arranged everything in celebration of your special day. It is exciting... More 

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
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Hotel Style:
#4 Family Hotel in Macau
#4 Romantic Hotel in Macau
#6 Luxury Hotel in Macau
#11 Business Hotel in Macau

317 photos of this hotel

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