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Hotel Okura Macau

#7 of 89 Hotels in Macau
Certificate of Excellence
Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Best prices for: 1 room 1 guest
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Hotel Okura Macau
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Hotel Okura Macau
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635 reviews from our community

Traveler rating
    420
    146
    43
    12
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (635)
  • Mar-May only
    (176)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (158)
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Hong Kong, China
Top Contributor
70 reviews 70 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed yesterday NEW

Definitely the weather was very hot but l should not have experienced it when I queued up in the lobby, not only me, I also found one behind me fanned with a paper-like object. There were senior staff stood by but did nothing. Two ladies jumped the queue but the female receptonist simply ignored it and rendered service. Eric who... More 

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Hong Kong, China
1 review
4 of 5 stars Reviewed 2 days ago NEW

Frankly speaking, during my stay in this hotel, I didn't want to go out to elsewhere. With the amenities and facilties that the hotel provides, I could completely enjoy every moment without thinking of any other alternatives. Thx for the free upgrade of hotel room, free fruit plate and red wine, and free tea sets and drinks. Thank You!

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Hk
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

We checked in on 19 May at around 11:45pm. The man from the check in counter spoke unclearly. We could hardly hear what he said. We needed to guess if he spoke eng or Mandarin or Cantonese. He gave us the free copoun for ship ticket and we asked him where to redeem it. But he just told us we... More 

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Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It was our first time to try Okura Hotel and was really impressed by its simplicity. The room is beautiful and spacious for two. The toilet is high-tech and they were generous when it comes to toiletries. Would appreciate if mini bar is free with a couple of sodas and beers like in other hotels we have tried. Buffet breakfast... More 

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Macau, China
Top Contributor
50 reviews 50 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

There is so many restaurants in Okura I love: 1. 6/F all day dinning, even it is a small place but they carried a very good set lunch set there, even I recently tried the seafood tower at dinner time. It is amazing! More incredible to their staff there, all friendly and remembered customers' name and face that making you... More 

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Manila, Philippines
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent choice if you plan to stay within the Okura premises. You may run across some surly Chinese mainland cleaning staff or Filipina Geishas running in the lobby and shouting at each other across the lobby like vendors at a fish market. The check-in and check-out process is a little tedious and slow. The HK $3000 credit card security deposit... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear hotelreview77, Thank you for your comments during your recent stay with us. We are disappointed to hear that you encountered transportation issues and have passed your comments to the related department for further action. It is our dearest wish that these negative experiences didnt deter you from having an enjoyable stay with us. We sincerely hope you will visit... More 

Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The suite facility in bathroom is amazing with sauna room and steam room and jakuzzi. It is very very relaxing staying in the suite and enjoy the wine gift in the balcony looking over the outdoor swimming pool and beach. The wifi is free to use in hotel. Thank you very much for the birthday cake and handmade birthday card,... More 

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Mopmop M, Thank you for celebrating your birthday at Hotel Okura Macau. It is exciting to know that you found our birthday arrangements to be beautiful and hope you had had sufficient time to fully enjoy the facilties in the suite room. We hope to see you again at Hotel Okura Macau in the near future. Guest Relations Team... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Of course you cannot expect a banyan tree experience when you are paying nearly just half the price, but the room size, bed and bathroom is amongst the best in the world already. The bathtub can fit in (though a bit tightly) 2 people (which was good). The beach/pool with wave is.also another selling point if you are looking for... More 

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Terence P, Thank you for commenting on your recent stay at Hotel Okura Macau. We are pleased to know that you enjoyed our guest room and its facilities. It is wonderful to know that you had a relaxing weekend with us and we hope that all future stays are as relaxing and enjoyable as this past visit. We look... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

however, hotel sent email 2 hours later stating that the rate is not valid due to system error. i either have to take the real special rate ( or the website rate with free upgrade offered by phone) or the booking will automatically cancelled after 6pm. at around 4:30pm, received call from hotel telling the same as what is stated... More 

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ms. Dorathy, Thank you very much for taking your time to share your valuable feedback with us. We genuinely understand your frustration and disappointment. Please be assured that this experience is neither representative of the excellent services we are renowned to provide at our hotel. In this respect, please accept our most sincere apologies for the inconvenience caused and... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 3 weeks ago

Thank you for Okura Hotel's guest service team. They provide excellent service in response to my request for a special arrangement to celebrate my husband's birthday. Their courtesy and warmest attitudes are much appreciated. Hotel Okura Macau will absolutely be my first choice during my next trip to Macau; I have no doubt to recommend Okura Hotel to my friends.... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear kc_kennex, Thank you for choosing Hotel Okura Macau to celebrate your husband's brithday. We are honored to have been able to be part of such an important day for you and your family. It is especially exciting for our staffs to prepare special arrangements to make your stay memorable. Moreover,In regards to your comment about the food quality, please... More 

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