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Hotel Okura Macau

#8 of 90 Hotels in Macau
Certificate of Excellence
Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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719 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (719)
  • Mar-May only
    (181)
  • Jun-Aug only
    (202)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (158)
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Hong Kong, China
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

It's a pleasant experience choosing Galaxy as our destination of resort. It's more than happy choosing Okura as our 3D2N hotel stay. Starting from shuttle service at pier, check-in counter and accommodation to indoor swimming facilities and room service, Okura all displayed a high standard of service. Deluxe room was rectangular shaped and divided into two parts: the front part... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Pauline L, Thank you very much for your wonderful 5 Star review. We are delighted to hear you had a splendid stay with us for 3 days 2 nights. It is motivating to read that we exceeded your expectations overall, notably in regard to modernity of facilities and level of services. We are fortunate to have Edith and Sam... More 

Hong Kong
Level Contributor
59 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed in their Superior Suite which was had a jacuzzi and a sauna in the suite itself (!!!) - the lazy pool at the Galaxy complex is huge, exciting and a lot of fun - but it was quite a struggle to drag me out from the room as it’s so much fun within the suite itself already with sauna... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Kizzcat, Thank you very much for your patronage to Hotel Okura Macau. Indeed, it was our great honor to welcome you back to our hotel. Our entire complex has expanded the size with many more exhilarating facility offerings such as the lazy pool and water park, we are glad you had an enjoyable and excellent stay overall. We are... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

We have recently stayed in the hotel from 28-29 July 2015 to celebrate our wedding anniversary as well as to bring our child for her first away-from-home experience. The excellent service started from the email communication with the Guest Relations Officer prior to our arrival. They were professional enough to prepare heartwarming arrangements for us such that we felt comfortable... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear MrsJSze, Thank you very much for sharing your feedback and photo with us on Tripadvisor. It is our honor to be part of your wedding anniversary celebration and we are proud to be the first hotel for your child’s “first away-from-home experience”. We are thrilled to read that our services exceeded your expectation and our hotel facility, amenities and... More 

A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

Club level is a joke in this hotel, does not exist!! I booked a club/executive level room only to be checked in late, then shown a room already occupied, then "upgraded" (which is not what I was looking for), only then to be told that the club lounge was under renovation, so is now situated in the lobby bar!! Absolute... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear valued guest, Thank you very much for sharing your candid feedback on Tripadvisor, we are deeply saddened by knowing you had such an awful experience with us. Please allow me on behalf of my team to convey our heartfelt apology, we genuinely understand your frustrations and we are deeply sorry to have disappointed you. Thank you for bringing this... More 

Hong Kong
Level Contributor
259 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Arriving at the massive Galaxy city of mess, there are people everywhere going in all directions right in front of you. But when you reach the Okura lobby on G floor, the crowds thin, and when you get to the 6th floor for club member check-in, it's almost serene. Once you get up to the room, the peace and quiet... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear HKeater, We are thrilled to read that you enjoyed your stay overall at the Hotel Okura Macau. It is especially rewarding to hear your compliment of “This is what service is about". We will definitely share your precious feedback with our entire team, particularly Housekeeping and Executive Lounge; they will certainly be proud to obtain your recognition of their... More 

HongKong
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Great family hotel with ultra-modern rooms that are a decent size too. Luxury extras such as Japanese multi-function toilet (washes, dries, cleans, castrates…) TV in bathroom, electric curtains etc Downside, check in was slow and the café at reception level was very poor. Plus they brought the first persons order 10 minutes before the others, it’s really annoying to have... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear MatthewC655, Thank you very much for your feedback on Tripadvisor. We are happy to hear that you had wonderful moments at the resort deck, we are also glad to hear you found our guest room and bathroom functional and that you would return to our property. Your comments regarding check in and bar lounge will be passed to our... More 

Hong Kong
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed 1 week ago

The room is spacious, the bathroom has two basins and a mini TV. The amenities are very good. It was just that upon check in at around 1:20pm. It took us 25 mins to check in. Ww were told the room wasn't ready until after 3pm. When we came back for collection of key, it took us almost 15 mins... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear dwcho, Thank you very much for your kind comments. We are delighted to read that our spacious guest room, well-equipped bathroom and the amenities you received were all to your liking. We are proud to learn that you found our staffs to be helpful delivering “Great Service” to you and your family. Your comments regarding check in is greatly... More 

Hong Kong, China
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

首先謝謝你們的體貼的住房安排, 亦十分慶幸今次選了這間酒店, 因為這家與Banyan Tree可謂最方便出入天浪淘園(Grand Resort Deck, GRD)第一期/Garden活動區/Skytop Wave Pool的6間酒店其中之二. 我和家人(共6人)入住2間客房, 由於下午3-4時仍然等待另一間房間收拾好, 唯有一家大細先去已取咭的一間客房更衣, 再到2樓GRD消遣打發時間. 但由於2樓的counter只接受有房咭的客人進入, 我們要等這個counter與前台溝通後, 才可以進去.基本上, 差不多4:30才真正開始使用天浪淘園的設施. 希望 貴酒店會考慮, 於房間未收拾好的情況下, 先出具臨時房咭, 方便客人出入2樓, 然後等客人有時間去地下取真正房咭時, 才一手交一手退還臨時房咭.

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review
Google Translation

尊敬的Huey L, 非常感謝閣下... More 

Beijing Region, China
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We were very happy as we had one of our rooms upgraded to a junior suite. The hotel and lobby were not crowded but the arcade was. Unfortunately the shuttle bus from the ferry pier does not go directly to Okura and you have to get off at the arcade and walk a long way round it to the hotel.... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Potato100, Thank you for sharing your satisfactory experience regarding your recent stay with us at Hotel Okura Macau. It is always our pleasure to learn that the efforts of our entire team result in a fantastic experience for our guests, especially the well-quipped Japanese style bathroom, tranquil hotel environment and prompt service delivery. We are particularly delighted to hear... More 

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Size-wide this Japanese based hotel is not the biggest, but it's absolutely comfortable to stay here. Do go up to take a look to their gym and the premium message chair can be used for free. Great Japanese tea set with great value and authentic Japanese touch.

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear KC K, Thank you very much for sharing your 5 star review as well as beautiful photos on Tripadvisor, your comments is gratefully received. We especially love reading how you described our hotel as "Best hotel to stay in Macau". We are thrilled to hear you enjoyed the tranquil and comfortable environment of Hotel Okura Macau. In addition, we... More 

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