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Hotel Okura Macau

#8 of 91 Hotels in Macau
Certificate of Excellence
5.0 of 5
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Avenida Marginal Flor de Lotus, Cotai, Macau, China
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1 room 1 guest
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Hotel Okura Macau
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754 Reviews from our TripAdvisor Community

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Traveler rating
    508
    163
    48
    16
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (754)
  • Mar-May only
    (181)
  • Jun-Aug only
    (233)
  • Sep-Nov only
    (182)
  • Dec-Feb only
    (158)
All months
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The staff here is extremely friendly, service oriented and really pays attention to detail as other reviewer says, I visited in summer so it takes longer time than usual, but staff is nice and try to find a room which meets my preference. Staff in japanese kimono costume greets and assists in elevator side, she even bow to us when... More 

Was this review helpful? Yes
Macau, China
1 review
5 of 5 stars Reviewed 2 days ago NEW

I booked online to celebrate my Son's birthday. I informed the reception or front office about my upcoming event. Upon check in i got surprised that my room was upgraded ,some amenities was added like a cute and delicious cake plus a red wine and some fruits as their complimentary gift. The staff in the check in counter was so... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Mhel D, Thank you very much for choosing our hotel for your son’s birthday celebration, we hope your son had a wonderful birthday stay with us. It is our great honor and we are thankful to have our guests to celebrate special occasions at our hotel. We truly appreciate your recommendation and we are overjoyed to hear that you... More 

Tokyo, Japan
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel. Given its Japanese it's probably Macau jewel in the crown given the attention to detail, levels of service and overall service proposition. Great rooms for business or pleasure; if you have to go to Macau then the Okura is a good choice.

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear trevor w, Thank you very much for your feedback. We deeply appreciate for choosing our hotel for your business stay and sharing your precious feedback on Tripadvisor. We are proud to hear your compliment of “Macau jewel in the crown”; delivering attentive services is always our top priority for achieving ultimate guest satisfaction. We are thrilled for your kind... More 

Hong Kong, China
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked this hotel due to reasonable price and convenient location. The Grand Resort Deck (wave pool) was excellent. The room was spacious, clean and tidy with comfort decoration. Front desk staffs were efficient. Enjoyed a delicious dinner at All Day Dining restaurant with excellent service, especially the restaurant manager. Recommend this service-oriented hotel. Should visit again.

Was this review helpful? Yes 1
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear mantommy, Thank you very much for taking the time to share your feedback with us, we are glad to know you had terrific time enjoying our wave pool, spacious guest room and efficient services. It is delightful to learn that you recommend our hotel as a service-oriented hotel on Tripadvisor. Your compliments to our All Day Dining restaurant manager... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Before I booked this hotel, I have done some research on Macau hotels and found out the price for this hotel is quite reasonable and with good location. I don't expect what additional service the hotel can offer me. At the end, it surprised me a lot! when I arrived at the hotel lobby, the bell person just approached and... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear ssssszzzzz, Thank you very much for taking the time to share your Okura experience with us. We are thrilled to know that you had a great surprise with our services. It is delightful to hear you fully enjoyed our Grand Resort Deck facilities and also our origami cranes. The signature origami cranes are folded by the staffs in Hotel... More 

Perth, Australia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

A lifetime experience that you should nor miss. Stay in the executive rooms with the balcony and your experience will be so memorable as the rooms are awesome with all your amenities covered plus amazing breakfast and cocktails. The staff... EXCEPTIONAL and the most friendly , courteous staff ensuring every whim is met. There are free shuttle buses to all... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear steve f, Thank you very much for your recommendation on our executive rooms and compliments to our staffs. We are glad to hear that our Japanese amenities and our breath-taking balcony were to your liking. Delivering the Moment of Kindness is our motto, our staffs aim at making all of our guests feel warm and special at our hotel.... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We have spent a weekend in Okura Hotel ($2500MOP/Nig), the hotel is new, the room is big and in good condition. But we are totally disappointed by their horrible services. We reserve this hotel because of the private artificial beach "Grand Resort Deck", but we cannot get in the beach until we get the room at 3pm, and the beach... More 

Was this review helpful? Yes 1
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear 艾西陳, Thank you very much for staying with us and taking the time to share your experience on Tripadvisor. It is saddened to learn that you checked out our hotel with such a big disappointment. We are thankful for your candid feedback regarding beach entry registration, shuttle bus & blanket delivery time. Rest assured we will undoubtedly discuss with... More 

Hong Kong, China
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I am going to stay in the hotel from 21 to 23 August, i.e. starting from tmr with the booking done through Ctrip. When I sent an email to the hotel to request for K-sized bed today (i.e. 20 August), they told me they still haven't received my details via the travel agent. The staff (including the room reservation manager)... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Hilda M, Thank you very much for choosing our hotel to stay with us on August 21st and for taking the time to write us your candid feedback. It is our mission to deliver moment of kindness and we are truly disappointed to hear that we fell short of our goal prior to your arrival. We genuinely appreciate for... More 

Hong Kong, China
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had been staying with Okura Macau for twice, One is four years ago, and one is two years ago. Really love the rooms, jaccuci and sauna in bathroom are awesome. If have to say some words to improvement...will be the check in...I booked suites rooms... seems there is no choice of views when booking through Agoda, so I try to... More 

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Kannie C, Thank you very much for your patronage and support to our hotel. Please accept our sincere apologies in relate to staff attitude. The impoliteness which you encountered is not indicative of our usual standard. We deeply regret to have disappointed you and we have informed concerned department to reinforce training respectively. In regards to breakfast price, children... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I had enjoyed a lunch on 6/F All Day Dining. Good service & good food. Breakfast buffet was so so, no fried egg counter. But the service was very good as well. Front desk staff should smile more. The room was big and clean with a river view. The wave swimming pool was excellence.

Was this review helpful? Yes
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Chun Hung C, It is such a pleasure to read your review, we are absolutely thrilled to hear that you felt so welcomed and cared for during your time at our hotel, our All Day Dining restaurant specially appreciate for your kind words. Meanwhile, we are very disappointed that we failed to provide the level of service you expected,... More 

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