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All 85 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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88%
Ranked #7 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Li T Hong Kong, China
  • Reviews (346)
  • Photos (239)
  • Amenities
  • Room tips (52)
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346 people have reviewed this hotel

Traveler rating
    217
    87
    28
    7
    7
See reviews for
105
115
12
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

very good stay experience; the king bed room was big and tidy; sunlight could be totally blocked even in the a sunny afternoon. This gave excellent sleeping environment. considerate service for birthday celebration; good cake and macaron; the wine may be good but we didn't try. nice staff, nice breakfast buffet

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Li T, Thank you for commenting on your recent stay at Hotel Okura Macau. We are excited to hear that you came to celebrate your birthday with us. It is quite pleasing to know that you enjoyed the birthday gift and the breakfast food selection from our hotel. We strive to provide a variety of foods to cater to... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Skywave pool is excellent ,good management. All staff has good service and cheerful. I registered Okura club online and they provided me special check in at executive centre without waiting . Also ,as my trip purpose is to celebrate my son's bday . They offered me a free cake ,juice and snacks for my son . I am very satisfied... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear A TripAdvisor Member, Thank you for choosing Hotel Okura Macau for your recent stay in Macau. We are extremely delighted that you and your son had an enjoyable time with us. We hope that your son enjoyed the birthday gift that our hotel provided, it is a small token of our appreciation to our valued guests. Our staffs work... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

This is not the first time staying in Macau hotel but I have to say that this is the best experience so far. Friendly and helpful staffs, clean and tidy environment, last but not least is the tasty food in Nagomi restaurant. My family and I is very satisfy while staying in Okura, surely will come back again in the... More

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Spancer N, Thank you for choosing to stay at Hotel Okura Macau as your preferred hotel in Macau. It is wonderful to know that you found our staffs to be friendly and helpful, enjoyed the environment of the hotel, and liked the tasty food served at our Nagomi Cafe on the ground floor. It brings great satisfaction to our... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

it was our second time staying at Hotel Okura Macau. It's Always a great place to stay as it has access to all amenities provided by Galaxy and it's within walking distance to the Venetian with all its stores. The only "problem" was that we asked for a non-smoking room but the room had a strong cigarette smell.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear zukunftsalick, Thank you for choosing to stay at Hotel Okura Macau again. We are very happy that you enjoyed staying at our hotel so much that you decided to stay again. It is always a pleasure providing excellent service to our valued guests. We hope that you will continue to stay at Hotel Okura Macau for all your future... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

From arrival to departure, couldn't fault an amazing stay. Staff service is of the utmost exceptional witnessed in Asia. Congratulations on a magnificent property and operation Okura Macau. Great location within fantastic Galaxy complex.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Frank S, Thank you for commenting on your stay at Hotel Okura Macau. Our hotel prides itself in being able to allow all our guests to experience one of a kind, excellent service and maintain its serene environment. We are so excited that you praised our hotel as the ""utmost exceptional witnessed in Asia"". It is a great honor.... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel. We arrived and got upgraded to suite Staff were very attentive. Made sure kids well looked after. Outside pool heaps of fun. Good buffet breakfast. Complementary baby lotions and bath toy nice touch.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear AnnaTheodosis, Thank you for taking the time to review your stay with us at Hotel Okura Macau. It was our pleasure making you and your family's stay enjoyable. We hope your children had fun at the pool and had a chance to play with the bath toys in the room. Our staffs strive to ensure all our guests (elderly... More

Macau
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice hotel! Nice staff ! All are great!! Although a bit far away from the shuttle bus stop, it still amazing!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Angel Y, Thank you for commenting on our staffs and hotel. We are pleased that you enjoyed all aspects of your trip with us at Hotel Okura Macau. It is great to know that our staffs were great and the hotel was enjoyable. We hope that you will visit us again at Hotel Okura Macau very soon, we look... More

Hong Kong, China
1 review
4 of 5 stars Reviewed 4 weeks ago

I regret that the afternoon tea set has room to improve, either its quality and quantity. I expect it is a full afternoon set as offer by other hotel in Macau. By the way, I received very good service during my stay in Okura.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Peter L, Thank you for your comment about the afternoon tea set. Our guest's feedback about our hotel, its service, and its food are very important to us, especially that it helps our hotel to continuously improve. Your comment has been related to the respective department for further action. We hope that you will visit us again in the... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

Great experience, the staff was great trough out, they prepare a romantic setting in the room (rose petals everywhere), sent champagne and a chocolate cake as a surprise, ended up offering us a limo service on check out. Over all the bst Macau experience so far, definitely a place to return and suggest to friends.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear A TripAdvisor Member, Thank you for complimenting our staffs' hard work. It brings us great pride to know that you found your stay with us to be the best experience in Macau. We endeavor to provide unforgettable memories for all our guests. We are very excited to know that you will visit Hotel Okura Macau again and even suggest... More

Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 8, 2014

A Totally awesome stay at Hotel Okura Macau! From the time we got to Okura, everything was so splendid especially the service of the staff. We were upgraded to a Superior Suite which had a in room Sauna, Hot Steam Bath, Jacuzzi. We were treated like VIPs/Royalties literally. The hotel staff bowed to us (the japanese way) from the time... More

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Adriennehoxy, Thank you for taking the time to appreciate our hotel's facilities, food and beverage items, and stores on the property. We are ecstatic to know that our staffs provided top of the line service as well as treated you like royalty. It is our continuous goal to give our guests the attention and service quality that they deserve.... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Macau #6 Luxury Hotel in Macau #8 Family Hotel in Macau #10 Business Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
Number of rooms
488

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