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Hotel Okura Macau

#7 of 91 Hotels in Macau
Certificate of Excellence
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Avenida Marginal Flor de Lotus, Cotai, Macau, China
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1 room 1 adult
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Hotel Okura Macau
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935 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 days ago NEW

Facilities are good, room is very good, services is excellent , nothing can complain, I am 100% sure stay in Okura hotel again. This is the best of the best in Macau. Now, Okura is my first priority if I traveling anywhere after this experience .

Helpful?
Thank glorian626
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear glorian626, Thank you very much for your wonderful feedback. We sincerely appreciate you choosing the Hotel Okura Macau and excited to know that we are your first priority hotel choice in Macau. It is delightful to hear our team exceeded your expectations. Your patronage and support to Okura is greatly appreciated, thank you for your kind words and compliments.... More 

Guangzhou, China
1 review
2 of 5 stars Reviewed 5 days ago NEW

不建议住大仓,房间内部整个招待所水平的装修,地面充满划痕,靠近浴室的地板竟然有发霉的污迹;可能因为是无烟房,全层通风一般,有股霉味;浴袍破洞,mini bar全部要收费,酒店入口离上下车处太远,步行的话要绕整个商场一圈(带小孩进不了赌场)房间面向横琴,阳台铺满灰尘,纯粹为了体验洗屁屁的厕所才住的。。The decoration inside the room seems old and damaged. The galaxy hotel is much better than Okura. I will not choose Okura next time :(

Review collected in partnership with this hotel

Helpful?
Thank huiqingchen
Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

I booked a junior suite for one night and was upgraded to a superior suite. The food at All Day Dining Restuarant was very good with excellent service. Speedy and polite check in/out process are greatly appreciated. Will definitely come back to this hotel again.

Helpful?
Thank alphonsuslui32
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear alphonsuslui32, Thank you very much for taking the time to share your positive feedback on Tripadvisor. We were so thrilled to hear that you thoroughly enjoyed your stay at our Junior Suite and All Day Dining restaurant. Exceeding our guests' expectations is our specialty here at Hotel Okura Macau. We are delighted to read your kind words “Will definitely... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

Excellent, efficient and friendly services especially the Guest Relations Officer, Yumi. Hotel provides a relax time for guests with the massage sofa chair. Afternoon tea and breakfast are delicious. My wife and I both feel very comfortable when staying at hotel. Swimming pool and jacuzzi are too small.

Helpful?
Thank happymary168
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear happymary168, Thank you very much for sharing such a wonderful review with us on TripAdvisor. We are humbled to read such a splendid review, especially our Guest Relations Officer Yumi who was truly glad that she was able to deliver “excellent, efficient and friendly services” during your stay. It is delightful to know that you enjoyed our massage chair... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

we have deep impression in the staff's good service atitude and the simple but elegant decoration of the hotel as well as the room. we also appreciate the beautiful garden on the 2nd floor of the hotel.

Helpful?
Thank 133mhc
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear 133mhc, Thank you very much for sharing your Okura experience on Tripadvisor. We are thrilled to hear that our "good service attitude", "simple but elegant decoration" and "beautiful garden" were all to your liking. Exceeding each and every guest’s expectations is our forte at Hotel Okura Macau, we are pleased to read your compliments and thank you once again... More 

Hong Kong Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Thanks Okura for offering us the nice experience in Macau! We got the VIP service from the hotel, thanks for the complimentary birthday cake and wine, the hotel is comfortable and the staff is nice. Everything is perfect! We will certainly choose Okura Macau next time!

Review collected in partnership with this hotel

Helpful?
1 Thank sandy_tso
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear sandy_tso, Thank you very much for taking the time to share such a wonderful review of Hotel Okura Macau. We are delighted to read your kind words “Everything is perfect!” and that you highly recommend our hotel. Our hotel cherishes all beautiful birthday celebrations, we are glad that you liked our original Okura birthday cake and wine. Your wonderful... More 

Hong Kong
1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay with my wife in Okura Macau and would have no hesitation in recommending this hotel to my friends and all others who are looking for a pleasant hotel accommodation in Macau. We were impressed by the hotel team’s professional and polite service. They were attentive and had well arranged for my birthday celebration. The room is... More 

Helpful?
Thank Hend_Mich
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Hend_Mich, Thank you very much for staying at the Hotel Okura Macau with your wife for birthday celebration. We are thrilled to hear your recommendation to your friends and all others. It is grateful to read that the birthday amenity was to your liking. Indeed, it is our great pleasure knowing you were satisfied and impressed with our team’s... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had stayed at Okura Tokyo and Okura Disney Tokyo for a number of times and had always been pleased with the Okura brand name. We were planning a short weekend trip in Macau and so we decided to stay with Okura Macau. We stayed for three days the past weekend and it was a wonderful experience. The hotel room... More 

Helpful?
1 Thank JMW88
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear JMW88, Thank you very much for your patronage to Okura Hotel Group. It is delightful to know that you had an excellent stay and we truly appreciate your kindness to share the details for the TripAdvisor community to review. We are particularly pleased that you recognized the tranquility and peaceful atmosphere at Hotel Okura Macau, and that your expectations... More 

Japan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I booked the room for my parents as their wedding anniversary gift, specially thanked for Jisun Kim (GRO)'s arrangement, she always reply my email efficiency and patiently. I came along to check-in for my parents, the staff sere very nice and professional, the room design was full of Japanese style, I like it so much. The room amenities were good... More 

Helpful?
Thank nana n
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear nana n, Thank you very much for sharing your experience of your recent stay at Hotel Okura Macau. We are touched by your dutifulness to your parents by booking our guest room for them as wedding anniversary gift. It was indeed our great honor to have served your parents and we dearly wish that they had enjoyable Okura moments... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent a night here for celebrating our anniversary, the front desk officers are very helpful and the arrangement is perfect. The room was clean and bed was comfortable. We enjoy the tea set and appreciate the details hotel okura made.

Helpful?
Thank kate_milkx
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear kate_milkx, Thank you very much for celebrating your anniversary at Hotel Okura Macau. We are thrilled to hear your compliments on our clean guestroom, comfortable bed , helpful front line staffs and special anniversary arrangements. The tea set at the Nagomi Bar Lounge is famous for its culinary blending of Macanese & Japanese cultures, we are glad that you... More 

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