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All 84 Macau hotels

Hotel Okura Macau

4.5 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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87%
Ranked #7 of 84 hotels in Macau
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
EO0001 Hong Kong, China
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299 people have reviewed this hotel

Traveler rating
    183
    77
    26
    6
    7
See reviews for
91
101
9
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
1 review
5 of 5 stars Reviewed yesterday NEW

Okura Macau was absolutely amazing! Their warmful hospitality, foods, of course facilities, every small details were so much paid attention in a Japanese way. I was so impressed by the handwriting Japanese message card in the room together with the welcome tea and sweets. I had a fantastic Japanese dinner in Yamazato, which is one of the most renowned authentic... More

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Hong Kong
1 review
5 of 5 stars Reviewed 4 days ago NEW

arrived macau has shuttle to hotel, bus had wifi very convience. check in very fast and become VIP best service. The room is clean and all daily use is enough.All the staff are very nice. Your service is over our request.We will return once we have time

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Lau K, Thank you for commenting on your recent stay at Hotel Okura Macau. We are extremely happy to know that our staffs' service exceeds your expectations and that you found our hotel to be so pleasant. It is our continuous goal to ensure our guests receive the best service possible and are not inconvenienced in any way. We... More

Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is the 3rd time I stay in this hotel and I can say it is one of the best hotels in Macau. Last time I stayed in the Premiere Suite and this time Junior Suite. Do not be mislead by the word 'Junior', it has a big lounge room, bedroom and bathroom, the only difference from the 'Premiere' is... More

Was this review helpful? Yes 1
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Eric L, Thank you for your detailed review of Hotel Okura Macau's facilities, amenities, and staffs. We are glad that you found our different suite rooms to be so enjoyable and our hotel so impressive that you were able to remember the differences in our suite rooms. Our hotel aims to provide our guests will the latest hardware and... More

Hong Kong, null, Hong Kong
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Whether you're in Vegas or Macau, you're always gonna want to just have a moment, away from the craziness that is the strip and The Hotel Okura Macau, is definitely the place for that. I leave Hong Kong for macau once a year for a short break, and I have never stayed in the same hotel twice, as I like... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Jon L, Thank you for choosing to stay at Hotel Okura Macau for your mini vacations. It is truly a great honor to know that you don’t stay at the same hotel twice, yet you have stayed at our hotel on multiple occasions. Our staffs strive to provide all our guests with world class service, great food for their... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

Hotel Okura Macau Hotel is a great lace to stay. Superior suite is super comfortable & nice, pool is clean and very suitable for children. The interior design is modern & user friendly. Every staff I met are very polite & nice.

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear MAN T, Thank you for commenting about Hotel Okura Macau and its staffs. We are very happy to know that you enjoy the room and hotel facilities, as well as the mannerisms of our staffs. Our hotel strives to provide entertainment for children as well, so that the whole family may have an enjoyable time. Hotel Okura Macau looks... More

Macau, China
1 review
5 of 5 stars Reviewed 2 weeks ago

The Okura is indeed a great place to stay. My wife surprised me for my birthday celebrations allowing us to embark into the perfect hotel experience. We were very impressed from start to finish, with the door team and Tam’s greeting us by name, with Arie and his team especially Amy and Doris pampering us at the Club which I... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Christoph D, Thank you for the many praises to our hotel and our staffs. We are extremely honored that you and your wife were impressed with the room setup and the personalized service given. It is our goal to provide excellent service to all our guests while being friendly and attentive, so that their stay will be like home... More

Hong Kong, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Every staff I met with polite manner which is great. However, there is lack of spa and pool information and in the room menu and even a enquiry hotline. Pillow was so soft that I feel not comfortable at all.there should be some more choice.

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Elaine C, Thank you for sharing your comments from your last visit at Hotel Okura Macau. Your valuable assessments will help our hotel reevaluate what our guests' needs are and ensure satisfaction of future guests. Kindly note that our hotel offers eight types of pillows (with different levels of firmness) located conveniently inside the room--we hope that next time... More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Basically, hotel is nice, staff are polite, little problem in communication in English or Cantonese. I book a suite which had breakfast and afternoon in the 6th floor, the choice is less and the environment is not that good. They are mean if you bring your child, both to the pool on the top floor and the restaurant, you will... More

Was this review helpful? Yes 3
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear louisakflo, Thank you for your feedback on your recent stay at Hotel Okura Macau. We appreciate the critic you have given, and we will pass all your comments to our Senior Management for further action and consideration. Kindly note that many hotels implement different policies; however, when there is a better policy that will allow our guests to have... More

Qingdao, China
1 review
5 of 5 stars Reviewed 3 weeks ago

I loved my stay at okura! I had so much fun this past stay! I informed the hotel that it was my honeymoon this visit and they made special arrangements in the room! it was so romantic, they made an elephant towel with rose petal decorations in the room and also gave a gift of a bottle of champagne, macaroons,... More

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OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear roygu190, Thank you for choosing Hotel Okura Macau to celebrate your honeymoon. We are extremely pleased that you found our hotel to be superbly satisfactory. Our hotel works hard day and night to implement improvements and new surprises for our guests' enjoyment. We hope that you found our newest elephant towel decoration to be a great surprise. Our staffs... More

Macau
1 review
5 of 5 stars Reviewed 3 weeks ago

Outstanding CS , beyond our expectations! We would highly recommend to others who want to hv a memorable experience staying in Macau. We stayed at the royal suite ( upgraded thanks to Arie , v helpful, friendly staff). the only area could improve in is the afternoon tea set n evening drinks . Perhaps by adding finger bites sandwich in... More

Review collected in partnership with this hotel

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Joice852, Thank you for your review of your recent stay at Hotel Okura Macau. We are extremely pleased that you enjoyed your room and our hotel's facilities. We hope that you had enough time during your stay to enjoy the room facilities to your heart's content. Summer weather is arriving soon, and we hope that you will revisit Hotel... More

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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 84 hotels in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Macau 4.5*
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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