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Hotel Okura Macau

#7 of 89 Hotels in Macau
Certificate of Excellence
5.0 of 5
Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Hotel Okura Macau
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Hotel Okura Macau
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602 reviews from our community

Traveler rating
    395
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    43
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    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (602)
  • Mar-May only
    (143)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (158)
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Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

It is a very nice experience in staying Hotel Okura Macau, the room is nice, the view is good, overall service is good, the facility is good, very convenient location, would definitely come again and wil recommend to my friend. BTW, I didn't aware the check-in can be done on 6/F, as there is no instruction in the lobby. It... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear leecmmoody, Thank you for commenting on recent stay at Hotel Okura Macau. We are glad to know you had an enjoyable stay and would recommend us to your friends and family. In regards to the check-in, please be informed that it is a special arrangement for certain room packages that are offered check-in at the 6/F; we apologize for... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 6 days ago NEW

The best hotel services my family and I have ever had in Macau. Since it's a family trip (with elderly and children) and also a celebration of my parents' 40th wedding anniversary, so I put in a number of requests q wek before our departure like baby cot and amenities, connecting rooms on the same floor etc. The hotel was... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear sweetkris1216, Thank you for your many praises to our staffs, service, and arrangements. As it was such a special trip for your and family, our staffs did their best to a fulfill all requests and made special arrangements in the room to ensure it was a wonderful surprise; we are ecstatic that your family had a memorable stay. We... More 

Hk
1 review
4 of 5 stars Reviewed 6 days ago NEW

the setting of the room/suite itself is excellent. However, the indication of using the facilities, such as the steam room and the sauna room are not clear enough. the lobby of Okura itself is nice, but not really like the setting of the common lobby as too noisy.

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear 918mandyc1908, Thank you for commenting on your previous stay at Hotel Okura Macau. We are pleased to know that you found our suite room to be excellent, but are disappointed to hear that our instructions for the facilities were not clear enough. We will rectify this immediately and hope you were able to use the facilities in the end.... More 

Hong Kong
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We just had a two-day stay at the Okura hotel with another family. We had a great time. The junior suite is big and beautiful, and the whole hotel exudes such elegance that is quite different from most other hotels in town. Everyone was very helpful and friendly. The kid from the other family got a kids set that includes... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear HongKongKoala1, Thank you for your feedback during your recent stay at Hotel Okura Macau. It is great to know you enjoyed our rooms and facilities. We are disappointed to hear that your child was not offered our kid's toiletries and will make a greater effort to ensure all children are offered kid's toiletries; we hope it was not too... More 

Hong Kong, China
Contributor
15 reviews 15 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights, although we had little problem during check-in & stay. But I am glad to see they had try their best to make remedies and arrangement. The hotel is nice, staff are very polite and eager to help. The transport is convenience and location itself is good. They react to your request quite fast even I... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear louisakflo, Thank you for your continuous patronage and feedback at Hotel Okura Macau. We are delighted to hear that you had a wonderful birthday and our staffs provided great service. Please note that your special recognition of our staffs Gloria and Lawerence have been related to them accordingly. We eagerly await you next visit to Hotel Okura Macau. Guest... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

For us is was the third time we've visited Okura Hotel Macau to celebrate our birthdays. And it felt like the service only went more up, even though I thought it couldn't be any higher. The staff is very friendly, helpful, welcoming and they smile all the time. Their attention to detail, blows me away. A complementary birthday cake and... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Hongkongdutchy, Thank you for choosing Hotel Okura during your past visits to Macau. It is heartwarming to know that our staffs provided excellent service and were attentive to your needs. We strive to offer a relaxing environment where our guests can feel like home, yet receive the services of a luxury hotel. We sincerely look forward to your and... More 

Hong Kong
1 review
5 of 5 stars Reviewed 1 week ago

I was greatly impressed by the hotel's special thoughtful arrangement during my stay with my husband to celebrate our wedding anniversary. The staff are friendly and professional. Unfortunately, i did not have time to try the big beautiful pool at the hotel.l Located at a convenient place, Okura Hotel is one of the best hotels I have ever visited. I... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Solswendy, Thank you for choosing Hotel Okura Macau to celebrate your wedding anniversary. We are excited to know you found our staffs' service to be friendly and professional, and that you had a memorable stay. We look forward to seeing you at Hotel Okura Macau in the near future. Guest Relations Team Hotel Okura Macau More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago

A 3D2N stay at Okura in this Easter. First time stay. Overall a very clean, tidy, spacious and quiet hotel. Love this. Only one little dissatisfaction on room arrangement -- can't let my three rooms on the same floor and room preparation takes a long long time on the first day. All staff are very nice and helpful. And would... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ryanchengts, Thank you for choosing Hotel Okura Macau during your recent visit to Macau. It is wonderful to know that you had a great Easter holiday with us. In regards to your comment about the problems you encountered on the first day, please note that it has been passed to the related department for further improvement. Thank you for... More 

Hong Kong
1 review
5 of 5 stars Reviewed 1 week ago

I have a wonderful night with my wife to celebrate my birthday and 34th wedding anniversary at Hotel Okura Macau. Not only Hotel Okura Macau provides an outstanding customer service with clean and tidy room, their staff would always provide a warm and welcoming smile towards all my unreasonable request. In particular, they give me a surprise at night with... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear jeff2106, Thank you for celebrating your birthday and 34th anniversary at Hotel Okura Macau. We are honored to have been able to be part of such a special day. Thank you for thinking so highly of our hotel and service, we hope that you had a memorable stay. We look forward to seeing you and your wife at Hotel... More 

Toronto, Canada
Top Contributor
70 reviews 70 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The design of this hotel from lobby to the room are Japanese style. Wow ... Even most of the staffs speak Japanese ..... I like the hotel lobby because is wide enough and have rest area separated from the check in front desk. They do have club lounge check in too. The club lounge is very spacious and clean. I... More 

Was this review helpful? Yes
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear ardena2015, Thank you for your detailed experience of your recent stay at Hotel Okura Macau. We are ecstatic to know that our facilities were spacious and grand, and our staffs' service superb. We hope you and your loved ones had a wonderful time during your stay with us. We look forward to seeing you and your loved ones again... More 

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