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Banyan Tree Macau

5.0 of 5 Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Banyan Tree Macau
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Banyan Tree Macau
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714 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (714)
  • Mar-May only
    (150)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (213)
  • Dec-Feb only
    (129)
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the first time you walk into this beautiful hotel, the smells will tell you that you have arrived in an oasis of comfort and servce. Remembering you are in Macao, where service is difficult, Banyan Tree makes all the effort and you sense they want your stay to be the best. The room was beautiful, with a relaxation pool... More

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London, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent one night in the King size Cotei suite. Loved the room especially the relaxation pool. Although not deep enough to swim it was lovely to relax and enjoy the view. The barrow type bathtub was also a real treat and my partner enjoyed the large double shower. The japanese toilet was also a treat, love them!. The breakfast... More

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Jakarta, Jakarta Raya, Indonesia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights with bunch of close friends on the corner suites where they had 2 suite rooms combined into one ( yeap, combined into one extremely large suite, not those normal connecting hotel rooms ). As always, this was not my first time staying here but we keep on coming back lol. Rooms are very big, amenities are... More

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Solihull, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My fiancée and I stayed here for 3 nights and it was the most memorable stay ever, we had the Cotai room and it was the perfect size for a couple. We stayed in Room 1812, and the view was perfect...overlooking the Galaxy and the pool areas. The staff were AMAZING and they spoke perfect English as well as being... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Amy and Ben, Thank you for your detailed review and I trust your journey home was a comfortable one. We are pleased to read of all the elements of our facilities and services that helped make your recent Banyan Tree experience a memorable one, and I am especially pleased to read of the quality of service provided by our... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Not sure why but this is my 2nd time staying here & still felt great. Some small tiny issues here & there, such as water leaking from shower glass walls. However, the service is great & will return again. Love the privacy of indoor pool. Need to try the restaurant on the top floor (was stupid to dine at Mandarin... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Dickson M, Thank you for taking the time to highlight your recent Banyan Tree experience in Macau. We are pleased to read that for most part your experience left you wanting to return for more. We have also taken note of your feedback regarding the shower glass as well as the quality of our breakfast. We have reviewed these... More

Lucknow, India
1 review
5 of 5 stars Reviewed 3 weeks ago

Me my husband and my 4 yr old stayed here for 3 days in Cotai suite , my 4 yr old simply loved the in room plunge pool , I loved there Japanese bathtub . Breakfast served in restaurant was awesome . Although we enjoyed rooftop pool but pool next door at galaxy hotel was huge .

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear kritika1306, It was a pleasure to read of your recent stay at Banyan Tree Macau and to learn that every member of your family had a wonderful time. Our resort deck which currently boasts two swimming pools is being enlarged and will soon become the biggest resort deck in the world with even more wonderful facilities for the family.... More

Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Our 2nd stay at the Banyan Tree Macau, well what can i say? it's amazing! The room has a pool, which my children enjoyed thoroughly. The staff were very attentive, they even provided a baby bath tub and childrens toiletries. Would definitely stay here again, be prepared to be treated like royalty at this hotel!

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear angchg, Thank you for taking the time to provide your feedback regarding your recent stay with us at Banyan Tree Macau. We are pleased to read that we were able to create a memorable experience for all members of your family, and that your family enjoyed our “most talked about feature”, our in suite relaxation pool. I trust you... More

Adelaide, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We arrived 3hrs early and they let us check in, then on top of that they gave us a free room upgrade to a jacuzzi suite. All staff were quite good at speaking English and helped in every way possible and definitely went above and beyond. Banyan is located in the galaxy complex which has a huge casino if your... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Shane S, We are pleased to learn that your recent stay at Banyan Tree Macau surpassed your expectations in very regard, from our luxurious suites to our food and beverage offerings. I am especially glad to hear of the role our associates played in your overall experience, as they are truly the heart and soul of our brand. We... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent stay especially for couples...This was my 2nd time in Macau but first time at Banyan Tree. Once you experience it, you will not want to stay elsewhere. Not only the room is nice (the setting) also the pool is great! Guest at Banyan Tree can assess the Galaxy pool & also Banyan Tree pool (which feels exclusive & less... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear LoveMink, Thank you for sharing your recent Banyan Tree Macau experience. As you so correctly pointed out, our “urban resort” here in Macau, just as with our other resorts wordwide, has been designed with couples in mind, and I am glad you found it unlike any other in Macau. I was however sorry to read that your spa treatment... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2014

I went on a girls' trip with my girlfriends, we decided to stay there because we've heard about the awesome spa and how luxury it is. Yes the room is spacious and we were impressed by the pool and the room setting, however the actual staying experience was not as good as what we think a luxury hotel should be.... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear yaachi, Thank you for taking the time to provide your feedback regarding your recent stay at Banyan Tree Macau. We are sorry to hear that the facilities and amenities in our suites did not reach your expectation of a luxury property, and have taken the time to share your comments with the various members of our leadership team, as... More

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Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
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Also Known As:
Banyan Tree Macau Hotel Macau

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