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All 85 Macau hotels

Banyan Tree Macau

5.0 of 5 Hotel   |   Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Ranked #5 of 85 Hotels in Macau
A recent review
3 of 5 stars reviewed 2 days ago
Eddie765432 Melbourne, Australia
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699 reviews from our community

Traveler rating
    474
    157
    36
    16
    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Checked in on the 8th Sept 2014 for 2 nights stay in a grand cotai suite king room. Staffs were all polite and courteous. Check in was easy with no worries at all for English speaking guests. Lobby was very well furnished with a strong feel of the Banyan sanctuary. Lift was awesome as once you pressed the button it... More

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Hong Kong, China
Contributor
20 reviews 20 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We walked from Galaxy Diamond Area through the link to Hotel, the scent was very special, you'll know that you're already get into Banyan Tree, the staff will greet and welcome you, that's my first impression stepped into the lobby. We arrived around 1pm and the official check-in time should be 3pm, the staff are English speakers, they're all very... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear magng_HK, Thank you for choosing Banyan Tree Macau for your anniversary celebration and for taking the time to provide us feedback regarding your recent stay. We do try and remove our guests from the hustle and bustle that is more commonly associated with Macau, through our special fragrances and music in our public areas and suites, especially on arrival... More

Kaiserslautern, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was amazingly tidy and well kept from the moment we entered the lobby. Concierge and staff are plentiful and readily available to assist with any requests. When checking in, the front desk employee acknowledged we were on our anniversary so he kindly upgraded the room for free. The room was mind blowing with a large dining table, slim... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Kmex_3n, Thank you for your review of your recent stay with us at Banyan Tree Macau. Thank you for allowing us to be a part of your anniversary celebrations and we are pleased to read of how our personalised service as well as our unique facilities contributed to your enjoyment. Thank you for your recommendation to the readers of... More

Seoul, South Korea
1 review
5 of 5 stars Reviewed 2 weeks ago

With so much choice in Macau, it's hard to choose where to stay. After much deliberation we opted for Banyan Tree. We're so happy that we did! Free bus from airport to main Galaxy entrance, where we were greeted by a lovely member of staff who carried our bags and walked us through the Galaxy complex to the Banyan Tree,... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear TashLou75, Thank you for choosing the Banyan Tree Macau for your recent holiday and for taking the time to detail your stay with the many readers of this site. We are pleased to read of your experience, which seems to have encompassed almost everything we have to offer, and especially happy to read of the impact our dedicated staff... More

Mandaluyong
Top Contributor
57 reviews 57 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was our first time to try a Banyan Tree Hotel and we were not disappointed. Check In was fast and efficient. We were assisted to our room by One of the staff / Room Boy Morri or Morry who was very friendly and efficient. The room was everything what was in the pictures. Attention to detail was very evident,... More

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear quadro, Thank you for your extensive review and for taking the time to recognize the service extended to you by our staff. We are pleased to read of the various elements of our suite that made a difference to your stay as well as your feedback in regards to our breakfast buffet offering. The regular Macau shuttle to points... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the second time i stayed at this hotel. we came here for our first family trip with 3 families - a couple with 5 year old kid, a young couple and the grand parents. we booked 3 rooms and just couldn't get enough time to enjoy everything inside the hotel. The check-in was much faster than last time,... More

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Shirley L, Thank you for taking the time to share your recent experience at Banyan Tree Macau. We are pleased to read of the improvements you have noticed since your last stay and wish to share that this is only possible as a result of constant feedback such as yours. Thank you for your comments on your breakfast experience... More

Faizabad
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here with my wife and 4 year old in last week of June . It's a fabulous property nestled in galaxy hotel compound . Best feature is the in room pool which my son really liked . They have a Japanese style bathtub which was amazing feature all made of wood . Everything about the hotel oozed luxury .... More

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear traveller2803, We were pleased to read of your recent stay with us at Banyan Tree Macau and the various elements of our facilities and services that helped make it memorable for you and your family. We are especially happy to hear that your son was able to enjoy both the in-suite relaxation pool as well as the many pools... More

Paris
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in a "casino-shopping mall-hotels" complex called Galaxy, and marketed as a high end hotel, BT Macau falls behind my expectations. I have chosen BT Macau because I have benefited an interesting package which lowers it's price against 4S Macau, but if I ever return to Macau I would rather choose 4S the next time. The thing I like the... More

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Lolongan, Thank you for taking the time to provide your feedback on your recent stay with us. We are sorry to read that despite the unique facilities of our room that you found enjoyable, you felt our overall service was not up to your expectations. As with all such feedback, your comments on the need for improvement in our... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The fascinating swimming pools with unique artificial wave-maker in the region; also, the in-room small pool and the "bathing wooden bucket" were all the unforgettable experiences that will be recommended to everyone. The excellent morning buffet breakfast with good variety of pastry and other foods were top-up surprises - our kids and parents-in-law all loved the hotel! Thank you!

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Joshuamy, Thank you for taking the time to post your review on this website and for pointing out the various elements of our services and facilities that helped make your recent stay with us an “unforgettable” one. We look forward to welcoming you and your family back in the near future. Regards More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We booked the Royal Cotai Suite and it surpassed all our expectations. We felt like celebs and got 5-star service from all staff. The whole complex is stunningly lit by nite and by far is the most impressive in Macau. The location is 15 minutes away from the shops and main casinos - MGM etc although the Venetian is next... More

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Jack D, Thank you for taking the time to share the highlights of your recent stay with as at Banyan Tree Macau. We are pleased to read that you were able to enjoy so many of our resort’s facilities as well as the greater Galaxy complex. You are correct in sharing that the size of our suites as well... More

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Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Macau 5*
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Also Known As:
Banyan Tree Macau Hotel Macau

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