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Banyan Tree Macau

5.0 of 5 Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Banyan Tree Macau
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Banyan Tree Macau
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734 reviews from our community

Traveler rating
    505
    159
    37
    17
    16
See reviews for
239
288
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
  • Thai first
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English first
  • All months
    (734)
  • Mar-May only
    (150)
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    (222)
  • Sep-Nov only
    (215)
  • Dec-Feb only
    (147)
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Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

An excellent hotel with beautiful hardware and personal and professional service. Every detail in the room has been thought and with the pool in the room just makes it perfect for families.The food was delicious and the spread in breakfast was decent. One the best hotel I have every stayed.

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Rishu K, Thank you for your feedback regarding your recent stay at Banyan Tree Macau. We are pleased to read of your enjoyable experience, and look forward to welcoming you and your family back in the not too distant future. Best regards More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel was surprise me .the inside pool very amazing ... This is a point made me pick this hotel...I never regret my decided at least this time lol...so appreciate when all the staff know my name ... when I asked for use speaker the staff very kindly n helpfully even she not speak English well but I can see... More 

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Duc N, Thank you for taking the time to share your recent Banyan Tree experience with the readers of this site. We were particularly pleased to read of the quality of service you received from our associates, who continue to be a crucial element of our brand promise. We are glad that the various unique features of our suite... More 

Riyadh, Saudi Arabia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a great experienced staying in this luxury hotel and enjoying the all facilities that they have. The hotel is new, clean and well maintained and staff was friendly and courteous and they managed a very good reception for giving me a quick check in. Also, my boys have enjoyed the hotel especially the indoor swimming pool and wanted... More 

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Alojaiman, It was a pleasure to read about your family’s recent stay at Banyan Tree Macau and how much you enjoyed our many unique features and facilities. It was especially pleasing to hear that our staff, who are the real reason for our continuing success, were able to make such a difference to your experience through their service quality... More 

Italy
Top Contributor
75 reviews 75 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pleasant and soothing atmosphere with very attentive and well trained staff. Fresh fruit was supplied daily and our suite had a wading pool in the lounge area which unfortunately was too cold to use with nowhere to change this. The light switches are not immediately obvious - one needs to stay at least a week to discover how they operate!... More 

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear lafamosaItaly, Thank you for taking the time to share you recent experience at Banyan Tree Macau, and for providing your feedback in regards elements of our services that you found a little inconvenient. All our in-suite relaxation pools are set at an ambient temperature of 27 deg C, which is deemed to be the most appropriate for health as... More 

HKG
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my third times to stay in Banyan tree Macau. My twins nephew came with me and parents. After check in we going up to our rooms immediately, coz the two little boy can't wait to use the in room pool. While we walk to our room, two staff from housekeeping (they are cleaning at the corridor) greeting with... More 

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Winnie S, Thank you for taking the time to share your truly memorable Banyan Tree Experience. We were happy to read of the enjoyment our unique in-suite pool provided to your young nephews and especially glad to learn of the personalized level of service you received from our Housekeeping staff during your stay. Every member of our team is... More 

Singapore, Singapore
Top Contributor
74 reviews 74 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 20, 2014

We love to stay at Banyan Tree. Apart from the room and facilities, the service sets it apart from the other hotels. I was wondering how they are going to incorporate the resort feel in such a high rise property, but Banyan Tree pulled it off really well. The only thing lacking is some soothing music to complete the overall... More 

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear OrangeWhale, Thank you for a great review that helps readers understand the different kind of experience we aim to deliver here at Banyan Tree, but also provides some suggestion to ways in which your experience could have been further enhanced. The auto-fill on our all our in-suite relaxation pools is designed to maintain both the temperature as well as... More 

Manila, NCR
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 19, 2014

Right off the bat, Banyan Tree was as expected; courteous staff, spacious lobby, the rooms were huge and has an indoor wading pool. Just as advertised and just what we paid for. Then comes two hitches that is simply unacceptable for anyone claiming to be 5 star hotel. 1. Lady at the breakfast buffet by some stroke of genius overlooked... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

The suite is very pretty with the relaxation pool inside in each room. The exquisite service is a plus too! It is the best service so far compare to other hotels in Macau. Definitely will go back here soon.

Was this review helpful? Yes 1
Hong Kong, China
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed at the Banyan Tree Hotel in Macau and from the moment we arrived in Macau, I was blown away by the level of service! We had requested a car pick up and we were warmly greeted by an amazing gentleman from the Banyan Tree that took us to the hotel and directly into our villa - after showing... More 

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Andy T, Thank you for taking the time to share you recent Banyan Tree experience with the readers of this website. It’s not often that reviews manage to capture the essence of the “Banyan Tree” experience which we aim to deliver, and also highlight some of the many unique service and product offerings that sets us apart in this... More 

Bangalore, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 28, 2014

we had a wonderful stay at the Banyan tree from 8th for two nights and the stranded of the hotel is way above the rest. Ultimate luxury with fabulous service.good value & marvelous food at Saffron. If you are heading to Macau-this is the place

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear valsanvb, Thank you for your review and for you recommendation of the Banyan Tree Macau as the hotel of choice for travelers to this vibrant city. I am glad to read that you and your family had a pleasant stay and we look forward to welcoming you back in the not too distant future. Best regards More 

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Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#1 Spa Hotel in Macau
#3 Romantic Hotel in Macau
#3 Business Hotel in Macau
#3 Family Hotel in Macau
#4 Luxury Hotel in Macau

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