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Banyan Tree Macau

Travelers' Choice award winner
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Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Banyan Tree Macau
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Banyan Tree Macau
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770 reviews from our community

Traveler rating
    533
    164
    39
    17
    17
See reviews for
248
304
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (770)
  • Mar-May only
    (177)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (215)
  • Dec-Feb only
    (156)
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A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

It was my birthday and my partner planned and arranged for a wonderful stay at the BANYAN TREE Macau.To my surprise the special treatment begun from check-in, where our liason person MR LEO was awaiting patiently to welcome us and personally escort us to our suite.To my surprise a basket of fruits a bottle of wine and a birthday cake... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 2
Singapore
1 review
1 of 5 stars Reviewed 3 days ago NEW

I only had the opportunity to write this after I received my credit card statement a month later to find out that I was repeatedly overcharged. I was first overcharged when I made my booking online as they billed me for an extra spa package. As I queried on the extra charges, I was advised to have the total charge... More 

Was this review helpful? Yes
Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

It looks perfect from photo, even those I took by myself was very appealing. The spa was fantastic, food was okay. The breakfast could have been better. I stayed in the Grand Macau Suite and was very excited about the "pool" The pool was not clean and the water could not be drained without contacting the housekeeping. And because the... More 

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was my 2nd time of staying in the BanYan Tree Macau. The staff was friendly and very helpful, and the room was clean & deluxe. Overall I give 3A's for their room, service, facilities & dining there : Awesome, Amazing, & Authentic Highly recommend their outdoor pool, and the Degustation Menu in Belon.

Was this review helpful? Yes 3
Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at their smallest room which name Grand Cotai Suite. Although we knew there is a relaxing pool, I still got astonished when I step in my room, my kids just screamed out! Most of all, the water in the pool still warm! The room is very spacious with 2 TVs, huge bathtub, relax area, partially free mini bar... More 

Was this review helpful? Yes
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have been staying at the Banyan Tree and the experience is absolutely awesome. I booked through a travel agency and got very good rates. After my first day at the hotel (a couple of days ago), I kept extending my stay on a day-by-day basis, since I found it so hard to leave this urban city resort. The staff... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Situated in the heart of the Galaxy complex, sits a beautiful and luxurious retreat for those that want premium service and extraordinary relaxation. The atmosphere, ambience generated a truly unique welcoming experience. Great staff and service all round that accommodate for almost any need. Great spa and pool in their spacious suite and the feeling of serenity and a belonging... More 

Was this review helpful? Yes 1
Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

stayed in pool villa. all the staffs at Banyan tree are great and very helpful. we have a year old girl and requested a baby cot. They provided cot and a baby bathrobe which was extremely helpful. If you thinking of stayin at pool villa at Macau, I strongly recommend to visit Banyan tree. cozy and entertain. However atm there... More 

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear jppark80, Thank you for taking the time to share your recent experience at our unique Pool Villa at Banyan Tree Macau. I am glad to read of your experience and do wish to apologise for some of the minor works that were present on our resort deck, but trust this did not cause too much inconvenience. As you correctly... More 

hk
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I had a lovely stay on 2 April. The kids loved the spa suite, staff was lovely, wave pool is lots of fun and we had the banyan tree pool all to ourselves and it was warm! They helped arrange a a birt cake which was lovely. Great Taiwanese restaurant just outside the hotel, reasonable and great... More 

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear yahooHK, Thank you for your review of your recent stay and for highlighting both the enjoyable aspects, as well as those areas where you felt our services could be improved. Your honest comments assist us in constantly identifying areas that require our attention and we have also included them as a case study in our training programs, where they... More 

Hong Kong Region, China
1 review
3 of 5 stars Reviewed 2 weeks ago

Actually the environment is really good for relaxing. Unfortunately I can't sleep well as so noisy of the water in relaxing pool at my room. Very good service for all hotel staff including front desk, F&B and house keep........etc. All of them are helpful guys.

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear lammicmic, Thank you for your feedback regarding your recent stay with us at Banyan Tree Macau. I am pleased to read of the exceptional services that were extended to you by the various members of our team and will ensure your comments are also shared with them. I was however disappointed to read of the inconvenience you encountered as... More 

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