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Banyan Tree Macau

Travelers' Choice award winner
Hotel website
Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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15% off room rate
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Banyan Tree Macau
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Banyan Tree Macau
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753 reviews from our community

Traveler rating
    522
    161
    37
    17
    16
See reviews for
244
296
15
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (753)
  • Mar-May only
    (159)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (215)
  • Dec-Feb only
    (157)
All months
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

A very relaxing hotel environment, a breathtaking outside view plus accomodating staffs. It's definitely one of the best hotels you can ever visit in asia. I am absolutely coming back for more! Did I forgot to mention how mouthwatering their food is?! :)

Was this review helpful? Yes
Hong Kong, China
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel for my two days short trip in Macau. I was planning to propose to my girlfriend during the stay. I contacted their staff in advance and they provided me with excellent service to make it a successful proposal. I write to express my appreciate to the guest relations assistant manager, Miguel Sousa. He and his team... More 

Was this review helpful? Yes 8
Macau, China
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Is a prefect choice to spend birthday, free shuttle buses provided helps us convenience to get there, free WIFI connection, free turn down gift is nice for our kids, children like the relaxation pool the most! Suite is huge makes you feel even more relax and pressure relieved,receptionist is friendly polite, housekeeping and In-room dining teams are efficiency and helpful!

Was this review helpful? Yes 6
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Literally a villa in the skies. Stayed for a night last Valentine's Day in a Sky Villa on the 18th floor. The room is just top notch. From cast iron tea sets, to espresso machine. Your own relaxation pool inside the room. Bath tub, rain shower, walk-in closet. Indoor and Outdoor pool. A relaxation haven!!!!

Was this review helpful? Yes 5
Hong Kong, China
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room facilities are warmly welcoming and impressive - a true comfort! Appreciating the Hotel Spa Services too. A extremely pleasant stay we have. The housekeeping services are good and prompt in delivery. Staff are courteous and friendly.

Was this review helpful? Yes 4
Hong Kong, China
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent one night in the Macau Suite with indoor pool in the room, nice wooden bathtub, etc.... the room was perfect, bed very comfortable, great selection on breakfast and above all, the smile from all the staff and unbelievable service. I recommend highly and will return !

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 3
Boston, Massachusetts, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2015

A pool in every room! The rooms were unlike any other hotel I have ever stayed in. Gorgeous bathroom and truly a luxury experience. The staff was extremely courteous and friendly. I wish I could go back every year. This was my second stay and it was even better than the first. You will not be disappointed.

Was this review helpful? Yes 3
Negril, Jamaica
2 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 20, 2015

Eye-wateringly expensive but worth the look on your partners face when you bring her into the room for the first time. Luxurious and first class all the way. Vey impressed by the service and the facility, this was my second visit and I will be back.

Was this review helpful? Yes 4
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Unhappyinnegril, It was a pleasure to welcome you back to Banyan Tree Macau and to read of the impact our suite had on your partner's arrival experience during your recent stay with us. We look forward to having you return in the near future and to creating more “memorable moments” for the both of you. Best regards More 

Hong Kong Region, China
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 14, 2015

Housekeeping services responses was very slow. It took more than 20 mintues to deliver a shower cap. Overall the room was good but service level had dropped as comparing to previous stay. The pool was cold but previous was ok with tempature at around 28 degrees.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear clement88lee, Thank you for taking the time to share your recent Banyan Tree experience. I am sorry to read that you felt that our service quality had dropped since your last visit in 2012 and have reviewed the areas you highlighted as not having exceeded your expectations. Our service records indicated that the delivery of the shower cap took... More 

Bangkok, Thailand
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 11, 2015

We have a 2 night stay at Grand Cotai Suite at Banyan Tree Macau. Love the relax Pool...the wooden bathtub in the suite with great view of Cotai stripe...all the facilities such as wave pool, Jacuzzi, indoor-pool and gym are all in great condition. A walking distance to Cotai Stripe, the Venetian and Taipa Village. Shuttle bus to the ferry... More 

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Nitnada, Thank you for sharing your recent Banyan Tree experience in Macau. We are glad to read that you were able to experience so much of what both Banyan Tree and Macau has to offer, and we look forward to having you return in the near future. Best regards More 

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