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Banyan Tree Macau

5.0 of 5 Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Banyan Tree Macau
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Banyan Tree Macau
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704 reviews from our community

Traveler rating
    478
    157
    37
    16
    16
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231
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38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (704)
  • Mar-May only
    (150)
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    (222)
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    (203)
  • Dec-Feb only
    (129)
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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I went on a girls' trip with my girlfriends, we decided to stay there because we've heard about the awesome spa and how luxury it is. Yes the room is spacious and we were impressed by the pool and the room setting, however the actual staying experience was not as good as what we think a luxury hotel should be.... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We got a room at the 29th floor. Everything was awesome from the pool, jacuzzi and bathtub. Complete amenities! Banyan cabanas, exclusive for banyan tree guests which means you get your own privacy. We loved our complimentary in-room spa massage for two! Great spa therapists! Tell earlier if its a celebration so they can give you complimentary cake and wine... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Anya G, Thank you for sharing your recent experience in our signature Spa Suite during your recent stay at Bayan Tree Macau. We are pleased to have been part of your special celebration and I am especially pleased to read of the various members of our staff who have contributed to your overall enjoyment through their dedication and personalised... More

Monterey, California
Top Contributor
54 reviews 54 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There was a relaxing pool in our hotel room, what more do you need? On a serious note though, the hotel is attached to The Galaxy which is attached to the largest casino in the world. Personally, I don't gamble so watching an ocean of people playing baccarat is not my idea of fun. But getting served drinks pool-side and... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Undaunted_Courage, Thank you for taking the time to share you recent Banyan Tree experience. We are glad to read of all the highlights of your stay including your experience at the world’s largest wave pool located on an outdoor resort deck. Your experience in our double-head showers is a first and I will not be surprised if you have... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This is the first time I stayed at a Banyan Tree outside of Thailand; it hasn't failed my expectations. Room is spacious and smell very relaxing. We stay at one of their villa, their washroom is bigger than some apartment in HK !!! Their wooden bath tub is superb, I stayed there for hours. Their bed is so soft I... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear no_leg_piggy, Thank you for choosing Banyan Tree Macau for your recent family vacation and for taking the time to share your experience. As you have correctly pointed out, even our smallest suites offer 100 m2 of luxurious accommodation and we are glad that the various unique aspects of these suites had such a profound impact on your stay. We... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Checked in on the 8th Sept 2014 for 2 nights stay in a grand cotai suite king room. Staffs were all polite and courteous. Check in was easy with no worries at all for English speaking guests. Lobby was very well furnished with a strong feel of the Banyan sanctuary. Lift was awesome as once you pressed the button it... More

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Eddie765432, Thank you for taking the time to share your detailed feedback with us regarding your recent stay. We are glad to read of the elements of our facilities and service that you enjoyed and have taken special note of the areas you felt could be improved. We are sorry to read of the challenges that you had in... More

Hong Kong, China
Contributor
20 reviews 20 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2014

We walked from Galaxy Diamond Area through the link to Hotel, the scent was very special, you'll know that you're already get into Banyan Tree, the staff will greet and welcome you, that's my first impression stepped into the lobby. We arrived around 1pm and the official check-in time should be 3pm, the staff are English speakers, they're all very... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear magng_HK, Thank you for choosing Banyan Tree Macau for your anniversary celebration and for taking the time to provide us feedback regarding your recent stay. We do try and remove our guests from the hustle and bustle that is more commonly associated with Macau, through our special fragrances and music in our public areas and suites, especially on arrival... More

Kaiserslautern, Germany
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 7, 2014 via mobile

The hotel was amazingly tidy and well kept from the moment we entered the lobby. Concierge and staff are plentiful and readily available to assist with any requests. When checking in, the front desk employee acknowledged we were on our anniversary so he kindly upgraded the room for free. The room was mind blowing with a large dining table, slim... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Kmex_3n, Thank you for your review of your recent stay with us at Banyan Tree Macau. Thank you for allowing us to be a part of your anniversary celebrations and we are pleased to read of how our personalised service as well as our unique facilities contributed to your enjoyment. Thank you for your recommendation to the readers of... More

Seoul, South Korea
1 review
5 of 5 stars Reviewed September 7, 2014

With so much choice in Macau, it's hard to choose where to stay. After much deliberation we opted for Banyan Tree. We're so happy that we did! Free bus from airport to main Galaxy entrance, where we were greeted by a lovely member of staff who carried our bags and walked us through the Galaxy complex to the Banyan Tree,... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear TashLou75, Thank you for choosing the Banyan Tree Macau for your recent holiday and for taking the time to detail your stay with the many readers of this site. We are pleased to read of your experience, which seems to have encompassed almost everything we have to offer, and especially happy to read of the impact our dedicated staff... More

Mandaluyong
Top Contributor
67 reviews 67 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 5, 2014

It was our first time to try a Banyan Tree Hotel and we were not disappointed. Check In was fast and efficient. We were assisted to our room by One of the staff / Room Boy Morri or Morry who was very friendly and efficient. The room was everything what was in the pictures. Attention to detail was very evident,... More

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear quadro, Thank you for your extensive review and for taking the time to recognize the service extended to you by our staff. We are pleased to read of the various elements of our suite that made a difference to your stay as well as your feedback in regards to our breakfast buffet offering. The regular Macau shuttle to points... More

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 31, 2014

This is the second time i stayed at this hotel. we came here for our first family trip with 3 families - a couple with 5 year old kid, a young couple and the grand parents. we booked 3 rooms and just couldn't get enough time to enjoy everything inside the hotel. The check-in was much faster than last time,... More

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Shirley L, Thank you for taking the time to share your recent experience at Banyan Tree Macau. We are pleased to read of the improvements you have noticed since your last stay and wish to share that this is only possible as a result of constant feedback such as yours. Thank you for your comments on your breakfast experience... More

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Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
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Also Known As:
Banyan Tree Macau Hotel Macau

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