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Banyan Tree Macau

Travelers' Choice award winner
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Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
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1 room 1 guest
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Banyan Tree Macau
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852 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (852)
  • Mar-May only
    (194)
  • Jun-Aug only
    (287)
  • Sep-Nov only
    (215)
  • Dec-Feb only
    (156)
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Hong Kong, China
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a great experience in Banyan Tree Macau. It had a spacious room which provided us with a small jacuzzi. It also let us play in the Galaxy Pool, which had a artificial beach and a waterslide. However, the things in the hotel room were a bit old and rusty, and I especially hate the smell of the rooms... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Last week me and my family stayed in the hotel everyone was very nice and very professional, we had a great time. It was me and my wife birthday, as soon as we arrived my wife went to the spa to enjoy her treatment which she loved, and I was with my son waiting to check in, Mr Curtis from... More 

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Hong Kong
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was an excellent experience right from the start. The staff from reception to checkout and the concierge were friendly and helpful. We received an unexpected upgrade, and the suite had an excellent view of the whole Galaxy pool area. Our boys loved the pool inside the room - they didn't even want to get out for dinner.

Review collected in partnership with Banyan Tree

Was this review helpful? Yes
Hong Kong, China
Level Contributor
26 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Didnt stay at the hotel but joined the day package at Cabana only. Super relaxing at the beautiful pool. Nice pool side bungalow to rest and enjoy your lunch. Staff was very helpful & polite. Highly recommended!

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JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear cristovano, Thank you for your review and for sharing your experience at our Cabanas, which is not just unique in Macau, but is the ideal way to enjoy a leisurely day with family and friends in 5-star comfort. I trust that you were able to enjoy the other “more lively” facilities also located on our world’s biggest resort deck... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This an updated review of my last stay on May 2015, however, TripAdvisor seems to only allow me to make another review for the same hotel after 3 months. Anyway, I happened to visit Banyan Tree Macau again about 1 month after my last review and it is quite surprising that they managed to response my previous ramblings here on... More 

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear DhanyP, Thank you for your continued loyalty to our brand and for once again sharing your feedback about your stay. It is only through constructive feedback such as yours that we are constantly able to address the areas that need improvement and I am very pleased to read that our staff were able to ensure that your stay on... More 

Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed twice in this property and i couldn't say any negative comment on the room design with a open bath tube on living room, i also tried in-room Thai massage but quite expensive, two pax charge around $7000hkd,(Included accommodation and massage). If you don't want to go out you can try their room service (Thai Food) is not expensive... More 

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Alex863, Thank you for your review of your returning stay in our beautiful Spa Suite at Banyan Tree Macau. It’s always a pleasure to read of how much our guests love the design of our unique suites including the signature relaxation pools. As you enjoyed you in-room spa treatment, I am pleased to inform you that we have recently... More 

Hong Kong
1 review
4 of 5 stars Reviewed 1 week ago

we stayed at the biggest villa which is about 900 sq meters. The villa is very big with a private pool. We had a pool side BBQ party. The food is very good, and the service is excellent. The bed is very comfortable but the air-con was very noisy so we can sleep well. Also, we saw 2 cockroaches inside... More 

Review collected in partnership with Banyan Tree

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear kinyuc, Thank you for your review of your recent stay in Banyan Tree's unique Pool Villas. I am pleased that you enjoyed your stay with family in these luxurious villas, and that you were able to experience our signature BBQ dinners served exclusively in these pool villas. Though we do conduct regular pest control services to ensure that insects... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in the suite there. The room was amazing! Probably one of the best I have ever seen. However, the customer service and the cleanness still need to be improved. I was shocked that most of the staffs only speak mandarin and English (But not fluently) as Cantonese is the main language in Macau.

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Lucas W, Thank you for your review of Banyan Tree Macau. Thank you for your affirmation of our suite as being the best in Macau, though I am sorry to read of the challenges you had in communicating with our staff. I wish to assure you that we do have staff that speak a variety of languages, and that... More 

Auckland, New Zealand
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed there a couple of times over the last few years and I always feel like I have died and gone to heaven. The Devore is just out of this worl as with the whole room layeot. Of the five places stayed at in Macau this must be one of the best. I don't really put places on a... More 

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear tony00001, Thank you for continued loyalty to Banyan Tree Macau. I am pleased that you recent experience was again beyond your expectations. Our suites as well as our breakfast continue to receive many great comments and I am glad that they once again contributed to making your stay a memorable one. We look forward to your return and would... More 

Kolkata (Calcutta), India
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is now crowded with many hotels in this area of Taipa and it confuses with Galaxy and Okura as all three have same structure and same location with different entrances but interconnected with each other. Till you enter the hotel room feel no such difference from other hotels, but as soon enter the room, huge from normal conventional... More 

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear fila2020, Thank you for sharing your recent Banyan Tree experience in Macau. We are pleased to read of the many elements of our resort that surpassed your expectations and that you were able to enjoy the complimentary non-alcoholic minibar beverages, which is a benefit exclusive to those booking on our brand website. I am sorry to read that you... More 

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