We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 85 Macau hotels

Banyan Tree Macau

5.0 of 5 Hotel   |   Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Banyan Tree Macau to your Saves list
Banyan Tree Macau
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
90%
Ranked #5 of 85 hotels in Macau
A recent review
5 of 5 stars reviewed 1 week ago
Tom M Sheffield, United Kingdom
  • Overview
  • Reviews (677)
  • Similar Hotels
  • Photos (401)
  • Amenities
  • Q&A
  • Room tips (69)
  • Location
  • More
Write a Review

677 people have reviewed this hotel

Traveler rating
    456
    155
    34
    16
    16
See reviews for
220
268
14
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Truly incredible rooms, superb stree free check in and out, brilliant concierge who booked last minute Michelin star meal and even writes down the registration plate of taxi you get in in case you leave something in it. All in all a brilliant resort, would definitely stay again!

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Tom M, Thank you for your review and your feedback on the quality of service you experienced. We are pleased to read that our team were able to make your recent stay with us memorable, and we look forward to welcoming you back in the near future. Best regards More

1 review
5 of 5 stars Reviewed 2 weeks ago

This is a great and wonderful hotel. The service was absolutely wonderful and the rooms were perfect. We were not fans of Macau, but the hotel was a retreat that everyone should enjoy. We are looking into staying at other Banyan Tree hotels around the world now. Great place to stay.

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Ming S, Thank you for your review. We are glad that we were able to make a difference to your recent visit to Macau, and look forward to welcoming you back to Banyan Tree Macau, as well as to our other 21 Banyan Tree properties around the world. Best regards More

Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed over Easter long weekend. Hotel was nice but the service was terrible. I was extremely sick with food poisoning from something I had eaten in the hotel. My partner and I both made it very clear on serval occasions that I was extremely ill and not one member of staff made any effort to address the situation. It was... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Dcmc1234, Thank you for taking the time to post your review regarding your recent experience at Banyan Tree Macau.We are sorry to hear that you had been ill during your stay and I trust your recovery was a speedy one. I wanted to begin by assuring that that we take all reports of food poisoning extremely seriously, and that... More

Sydney
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 19, 2014

Im a huge fan of Banyan Tree properties and Banyan Tree Macau lives up to all my expectations.... The staff are wonderful, friendly and so helpful. The hotel is immaculate - simply driving into the grounds offers a wow factor. We arrange transfers thourgh Banyan Tree from the airport but they have a great shuttle service and taxis are reasonable... More

Was this review helpful? Yes 1
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Vanessa R, Thank you for your short but comprehensive review of your recent stay with us at Banyan Tree Macau. I want to thank you for your continued loyalty to the brand, and we are glad to read that we continue to live up to your expectations. Thank you especially for sharing all the options that are available to... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed June 16, 2014

Though we had already seen pictures & reviews online before our trip to Macau, we couldn't help but "wow" when we first stepped into the room - it is so spacious with a pool along the window, furniture & bed are comfy & a big round wooden tub for soaking with bath salt. Hotel staffs are friendly & helpful, they... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Purple_Butterfly64, Thank you for your review and for sharing the highlights of your stay as well as some of the areas where you felt we could do more to enhance your holiday experience. We are glad to read that you enjoyed your daily snacks and have taken note of your request to have these covered to keep them fresh.... More

Hong Kong, China
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 16, 2014

Stayed in a private pool room with a group of friends over the weekend. Was expecting a larger pool (as in one you can actually swim around in) but it turns out its more of a very large bath - either way it was still pretty cool. Lots of amenities to play with as well as two TVs, free wifi,... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Chloe L, Thank you for sharing your recent Banyan Tree experience and for providing some insights into the facilities we provide. The pools in all our suites are a novelty but are designed purely for relaxation, romance and intimacy, though we do also have the more traditional pools, both an indoor pool on the 31st floor as well as... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

The positive things about this hotel: 1) Private Pool inside your room 2) Hugh room that can comfortably fit the whole family of 4 3) Pretty new and resort style decoration 4) Man-made sand beach and the wave pool 5) Much nicer and quieter than the Galaxy hotel 6) Best Spa and top treatment 7) Excellent service with warm welcome... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear Woo_ying730, Thank you for taking the time to provide the travel community a comprehensive review of your recent stay at Banyan Tree Macau. Many of the highlights you have pointed out including our signature in-suite relaxation pool, award-wining spa and warm service, have also been enjoyed and mentioned by our other guests, and continues to be some of the... More

Taipei, Taiwan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 8, 2014

After two-night stay at Sheraton, we spent our last night in Macau at Banyan Tree. The hotel facilities are nice. The staff are friendly and the breakfast food tastes good. During the next morning before we checked out, one cockroach was found nearby the hotel room doorway. Can't believe it was found in this 5-star hotel. We called the hotel... More

Was this review helpful? Yes 2
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear CWCHANG2014, Thank you for your review and for sharing both the highlights of your stay as well as the areas of our operation that you felt required improvement. We are especially sorry to read of your discovery of a cockroach near the entrance to your suite. I wish to assure you that we do perform regular pest control within... More

Hong Kong, China
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 5, 2014

I've been stay in both the Galaxy hotel and the Banyan tree, both of them are excellent but they just not in the same class. If you don't have much time to spend in hotel, go for the Galaxy. But if you have plenty of time to relax in hotel, go for the Banyan tree for sure! Large room with... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear babeeee, Thank you for your review and for highlighting Banyan Tree Macau as an ideal choice for travelers looking to relax and unwind. All our facilities from our tranquil incense-filled public spaces, spacious suites with unique relaxation pools, to the multi-award winning Banyan Tree spa are truly designed to remove you from the hustle and bustle of Macau and... More

Phuket, Thailand
2 reviews
5 of 5 stars Reviewed June 5, 2014

This is my first time in Macau; I can say that this hotel has a high level of customer service. All the staff I came across, either through phone or in person, were very helpful and responsive. Hotel was flexible in accommodating my request. The suite was convenience, modernized and very comfortable bed. Breakfast was much better than what I... More

Was this review helpful? Yes
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review

Dear PK, Thank you for taking the time to post your review. I am glad to read that our high level of customer service and wide range of facilities helped make your first visit to Macau and Banyan Tree a memorable one. We are especially pleased to read that our delectable breakfast buffet surpassed your expectations, which is a highlight... More

Owners: What's your side of the story?
If you own or manage Banyan Tree Macau, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Macau with
any amenities

Been to Banyan Tree Macau? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Phone Number:
Location: China > Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Macau 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Hotels.com, Expedia, Travelocity, Tingo, BookingOdigeoWL, Ctrip DaoDao and Venere so you can book your Banyan Tree Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Macau Hotel Macau

401 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (342)
Viewed
Room/suite (124)
Viewed
Bathroom (32)
Viewed
Hotel & grounds (34)
Viewed
View from room (13)
Viewed
Pool/beach area (27)
Viewed
Dining (8)
Viewed
3:51
Videos (1)
Viewed
Other (103)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Room/suite (23)
Viewed
Hotel & grounds (16)
Viewed
Dining (4)
Viewed
Pool/beach area (4)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (11)

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Spa Hotel in Macau #2 Business Hotel in Macau #3 Family Hotel in Macau #4 Luxury Hotel in Macau #5 Romantic Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 
Number of rooms
246

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer