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Mandarin Oriental Macau

5.0 of 5 Avenida Dr Sun Yat Sen, Nape, Macau, China
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Certificate of Excellence 2014
Mandarin Oriental Macau
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Mandarin Oriental Macau
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317 reviews from our community

Traveler rating
    233
    65
    15
    3
    1
See reviews for
60
108
27
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (317)
  • Mar-May only
    (73)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (83)
All months
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

I receive a confirmation phone call from the hotel staff three hours after I made my booking online. I made several inquiries via email before arrival and the reply email always came back within three hours. During my stay, the staff at the room service were really well trained, attentive and friendly. The Premier View Room was well equipped with... More 

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kuala lumpur
Top Contributor
101 reviews 101 reviews
98 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is located within downtown Macau (Cotai strip/Macau airport is 15 minutes away). The Hong Kong – Macau ferry terminal is within a 5-7 minute drive. This hotel certainly exudes luxury and class – compared to the other “5 star” hotels which is more extravagant but bordering on being loud, tasteless and downright tacky. Being a non-casino hotel, you... More 

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dubai
Top Contributor
55 reviews 55 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I don t understand how come in the best hotel in Macao, the personnel don t speak very well english ... They did a lot of mistake with a room service. The spa is amazing, you can book a room with jaccuzi with amazing view for duo massage. Also i recommended the french restaurant. Food is really delicious. Fitness gym... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

thanks for Jason jiang's service .very great! Warmly smile and thoughtful Recommend,treat me like a friend of him, even i don't like the drink i ordered,he fix the drink and makes it better!really good job! I will come again!

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Guest, Thank you for sharing your story at Mandarin Oriental, Macau with us. We are very glad to know you were happy with our staff’s service. Your compliment has been well shared with Jason, and he is very much delighted. Please feel no hesitate to let us know if you have any problem, we will do our very best... More 

Hong Kong
Contributor
20 reviews 20 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Mandarin Oriental hotels have a unique style and ambiance, and Macau's MO continues this tradition. The double shower head is an excellent example - the perfect way to take a shower. The staff are friendly and warm. It's very enjoyable to stay here.

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear rduxfield, It was our honor to have you being a fan of Mandarin Oriental hotels and giving us the opportunity to serve you at Mandarin Oriental, Macau. We are glad to learn that you were happy with our facilities, especially the double shower head. We hoped you had a perfect time in Macau. We sincerely hope to welcome you... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2015 via mobile

I was there for 4 days. Service was superb as the staff were friendly and helpful. They extended their support in all areas and I appreciate that very much, from requesting for direction to evening walks, to securing taxi while I was leaving. The food was very delicately prepared for our meetings! In short, I enjoyed my stay!

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Janice Y, Thank you very much for choosing Mandarin Oriental, Macau. We are happy to know you enjoyed your stay with us. It’s always our goal to make our guests feel comfortable and relaxed. Please feel free to let us know if you need any assistance. Thank you once again for your review. We truly look forward to seeing... More 

Hong Kong Region, China
1 review
4 of 5 stars Reviewed December 23, 2014

Macau is a busy place now. But Mandarin Oriental Macau can give you a silent but convenient to have a rest in a nice environment. This hotel does not have any gambling establishments. This means you can stay away from the gambling smokes. On the other hand, a prime mall is adjacent to this hotel. You can shop easily anytime.

Review collected in partnership with this hotel

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear P_wong_cy Thank you for taking time to share your comment. We are very delighted to learn that you enjoyed your stay with us and we greatly appreciate your kind compliment regarding the location and its calm surrounding. Thank you once again for recommending Mandarin Oriental, Macau. We sincerely look forward to welcoming you back. Best Regards Ada Chio de... More 

turkey
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 13, 2014

Away from the noise and crowds of casinos.Small Luxury hotel with no casino ( unusual for Macau) but connected tru a mall of 5 minute walk to MGM and Wynn where you may go for casinos. Wonderful service and wonderful breakfast. Sleeping quality is very good and the rooms are huge with good view of the lake. Definitly will stay... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear starturkey Thank you very much for your review. I’m pleased to know you were delighted with your stay at Mandarin Oriental, Macau. Your compliments regarding our rooms, service and location have been truly a reward for the members of my team, who devote themselves to providing the most exceptional service for our guests. We look forward to having you... More 

Monte-Carlo, Monaco
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 9, 2014

Very new and contemporary. Rooms are beautiful, comfortable and espacios. Food was amazing. The place is very luxurious, and calm. It would be the ONLY place we would go back to if ever back in Macau.

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear pilivds Thank you very much for your kind review on TripAdvisor. We are thrilled to know that Mandarin Oriental, Macau was the highlight of your trip, and sincerely appreciate your high compliments on our room and food. Please rest assured we will be doing our best as always. I am sure there are still many places worth exploring in... More 

Toronto
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 8, 2014

First time at this hotel, but I am familiar with this hotel chain. As expected, I was not disappointed. The rooms, hotel amenities were all top notch 5 star. The hotel bar/restaurant on the 2nd floor was jaw dropping gorgeous and cool. The hotel was a little over 4 years, but aged quite well nevertheless. The staff spoke great English... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear vu l Thank you for choosing Mandarin Oriental, Macau and for being a fan of Mandarin Oriental. We are very delighted to learn that you enjoyed your first stay with us. Your compliments on the room amenities, Food & Beverage facilities and staff service truly motivated our team to keep working hard to fulfill the needs of our honoured... More 

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Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
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Hotel Style:
#4 Luxury Hotel in Macau
#5 Business Hotel in Macau
#5 Family Hotel in Macau
#8 Romantic Hotel in Macau

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