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Mandarin Oriental Macau

5.0 of 5 Avenida Dr Sun Yat Sen, Nape, Macau, China
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Mandarin Oriental Macau
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Mandarin Oriental Macau
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303 reviews from our community

Traveler rating
    225
    59
    15
    3
    1
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56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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    (72)
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Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for 4 days. Service was superb as the staff were friendly and helpful. They extended their support in all areas and I appreciate that very much, from requesting for direction to evening walks, to securing taxi while I was leaving. The food was very delicately prepared for our meetings! In short, I enjoyed my stay!

Was this review helpful? Yes
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Janice Y, Thank you very much for choosing Mandarin Oriental, Macau. We are happy to know you enjoyed your stay with us. It’s always our goal to make our guests feel comfortable and relaxed. Please feel free to let us know if you need any assistance. Thank you once again for your review. We truly look forward to seeing... More 

Hong Kong Region, China
1 review
4 of 5 stars Reviewed December 23, 2014

Macau is a busy place now. But Mandarin Oriental Macau can give you a silent but convenient to have a rest in a nice environment. This hotel does not have any gambling establishments. This means you can stay away from the gambling smokes. On the other hand, a prime mall is adjacent to this hotel. You can shop easily anytime.

Review collected in partnership with this hotel

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear P_wong_cy Thank you for taking time to share your comment. We are very delighted to learn that you enjoyed your stay with us and we greatly appreciate your kind compliment regarding the location and its calm surrounding. Thank you once again for recommending Mandarin Oriental, Macau. We sincerely look forward to welcoming you back. Best Regards Ada Chio de... More 

turkey
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 13, 2014

Away from the noise and crowds of casinos.Small Luxury hotel with no casino ( unusual for Macau) but connected tru a mall of 5 minute walk to MGM and Wynn where you may go for casinos. Wonderful service and wonderful breakfast. Sleeping quality is very good and the rooms are huge with good view of the lake. Definitly will stay... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear starturkey Thank you very much for your review. I’m pleased to know you were delighted with your stay at Mandarin Oriental, Macau. Your compliments regarding our rooms, service and location have been truly a reward for the members of my team, who devote themselves to providing the most exceptional service for our guests. We look forward to having you... More 

Monte-Carlo, Monaco
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 9, 2014

Very new and contemporary. Rooms are beautiful, comfortable and espacios. Food was amazing. The place is very luxurious, and calm. It would be the ONLY place we would go back to if ever back in Macau.

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear pilivds Thank you very much for your kind review on TripAdvisor. We are thrilled to know that Mandarin Oriental, Macau was the highlight of your trip, and sincerely appreciate your high compliments on our room and food. Please rest assured we will be doing our best as always. I am sure there are still many places worth exploring in... More 

Toronto
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 8, 2014

First time at this hotel, but I am familiar with this hotel chain. As expected, I was not disappointed. The rooms, hotel amenities were all top notch 5 star. The hotel bar/restaurant on the 2nd floor was jaw dropping gorgeous and cool. The hotel was a little over 4 years, but aged quite well nevertheless. The staff spoke great English... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear vu l Thank you for choosing Mandarin Oriental, Macau and for being a fan of Mandarin Oriental. We are very delighted to learn that you enjoyed your first stay with us. Your compliments on the room amenities, Food & Beverage facilities and staff service truly motivated our team to keep working hard to fulfill the needs of our honoured... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2014

You will not regret staying at this wonderful property in Macau. Great view with window facing the Macau Tower, the bridge and the lake! Very warm and welcoming staff. Very well rounded facilities and services!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Vincent H Thank you for recommending Mandarin Oriental, Macau’s services and facilities. We are very delighted to learn that you had a nice time with us and it’s our honor to have the opportunity to welcome you. Please rest assured that we will do our best to continue earning such high praises. We thank you for your review and... More 

2 reviews
5 of 5 stars Reviewed November 25, 2014

The hotel is in a perfect location - just right next to a luxurious One Central. The restaurants are great with a superb chef. Rooms are spacious and you will feel the Mandarin Oriental ambience. The gym and pool were very well maintained - privacy is what you feel in the area. WOW function rooms - events and conferences. Minor... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Mark Francisco P Thank you very much for your kind comment regarding your recent stay at Mandarin Oriental, Macau. We are thrilled to read how much you have enjoyed your stay with us and are happy to know that most aspects of our hotel have met your needs. We also greatly appreciate your comments regarding our doorman staff. Please... More 

Miami, Florida
Top Contributor
178 reviews 178 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed November 3, 2014

I took my business partner to the Mandarin in Macau wanting to experience the "Mandarin" style. forget it... This looks more like an average to low average hotel and has NO nothing period. Small, suite was also small, lobby bar, minuscule... Service, they try as most hotels in China. Anyways, avoid this hotel.

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Jacques R It was a pleasure to have you as our guest at Mandarin Oriental, Macau and thank you for precious comments to the hotel. I greatly appreciate your time extended to share your experiences with us as such information enables us to monitor and improve our quality service standards. We have noted your comment in regard to the... More 

Miami Beach, Florida
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 28, 2014

The hotel has a good location and is relatively new. The rooms are very comfortable,spacious, and with good amenities. The staff were friendly and tried to be accommodating. The problem with this hotel was the quality of the food and the lack of English speaking staff. Had a very hard time finding people who we could clearly communicate with. It... More 

Was this review helpful? Yes
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear sabiusa Thank you for precious comments regarding your recently stay with Mandarin Oriental, Macau. We are delighted to read how much you have enjoyed your stay with us. We have also noted your comment in regard to the lack of English speaking staff and the dining quality and rest assured our hotel is striving to exceed guests expectation in... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 25, 2014

The hotel rooms are a dream. Dual windows in bedroom and bathroom with views looking onto the harbour. Bathe in the king size bath and watch the world go by. Super comfortable beds. Close to shops and casinos but a shuttle bus will take you to any hotel for free. A must place to come to see and stay.

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear JanRobbo We greatly appreciate your time to share with us your recent satisfactory stay at Mandarin Oriental, Macau. We are very pleased to learn that you enjoyed our guestroom facilities and the conveniency in location attached to One Central Mall. We look forward to welcoming you back again soon. Best Regards Ada Chio de la Cruz Director of Marketing... More 

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Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Hotels.com, Expedia, Tingo, HotelTravel.com, Despegar.com, Ctrip TA, Travelocity and Orbitz so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Luxury Hotel in Macau
#5 Business Hotel in Macau
#6 Family Hotel in Macau
#6 Romantic Hotel in Macau

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