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Mandarin Oriental Macau

#3 of 91 Hotels in Macau
Certificate of Excellence
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Avenida Dr Sun Yat Sen, Nape, Macau, China
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Mandarin Oriental Macau
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453 Reviews from our TripAdvisor Community

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Paris, France
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Our room offered a nice view. Big size. Staff was helpful and friendly. Located close to the bay, you have to walk 10 minutes to reach MGM etc... Breakfast was good. Cleaning service was good. I recommend this hotel if you are looking for a "bay" view.

Helpful?
Thank David R
Kent
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It is impossible to fault this wonderful hotel. From the pre stay arrangements made by Felicia Sou to the in room check in, no detail was left unattended to. We would recommend the Vida Rica restaurant for wonderful views. All in all, the hotel was the highlight of our stay in Macau.

Helpful?
1 Thank 395javelin
Sheffield
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Well what can I say accept a million thanks to the whole team for making my 40th birthday stay one I will never forget. From pick up at the ferry terminal to being greeted by the hotel manager to being shown to our room by reception. Every single member of staff at the MO are a credit to the team... More 

Helpful?
Thank Helen Frances M
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Helen Frances M Greetings from Mandarin Oriental, Macau. It was a pleasure to have you as our guest at Mandarin Oriental, Macau, and thank you for sharing your valuable feedback and beautiful pictures on TripAdvisor. My team and I are greatly motivated by your generous compliments. Your kind words encourage us to continuously strive to fulfill our goal to... More 

sydney
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I haven't left yet but this hotel is excellent. The staff are very helpful, food and beverage is great, and the facilities are good. It is not a busy hotel as witnessed by the effort required by the bell captains in hailing taxis off the street. It's location is a bit to the side of most of the major areas... More 

Helpful?
Thank fortstreetboy
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear fortstreetboy Greetings from Mandarin Oriental, Macau. We truly appreciate your time extended to share your experiences with us on TripAdvisor, as such information enables us to monitor and improve our service standards. We are greatly motivated by your kind and generous compliments on our service, food and beverage as well as the facilities. These will further encourage us to... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 4 weeks ago

I love my stay in this hotel very much. Staff are willing and proactively offer help when I needed. The breakfast and staff there were exceptional good. Food are fresh and delicious, staff were smart, funny and nice.

Review collected in partnership with this hotel

Helpful?
Thank lovingheart2016
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear lovingheart2016 Thank you very much for your great feedback following your stay at Mandarin Oriental, Macau! We are truly delighted to learn that you enjoyed your stay with us. I would love to share your comments with my colleagues, as I am sure these will further motivate them in fulfilling our mission to completely delight and satisfy our guests.... More 

Canton of Zurich, Switzerland
1 review
5 of 5 stars Reviewed January 3, 2016

Hotel meets highest standards, rooms with stunning view and layout, great to discover the hidden treasures of Macau (and there are many); excellent to see the fireworks of New Year from the room, nice outdoor swimming pool

Review collected in partnership with this hotel

Helpful?
Thank european20162016
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear european20162016 Thank you for sharing such a positive review of your recent stay at Mandarin Oriental, Macau on TripAdvisor! We are glad to know that we were able to meet your expectations and provide you with an excellent experience of enjoying the fireworks. Thank you once again for choosing Mandarin Oriental, Macau. We sincerely look forward to welcoming you... More 

Shenzhen, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2016

We were pleasantly greeting by the Reception Manager who escorted us to our Suite. We very much appreciated the upgrade and in particular the view of the Macau Tower. What a great view. The Suite is excellently laid out in true 5 Star Deluxe Hotel standard. The welcome amenities were a real treat. Great quality bread at breakfast. The employees... More 

Review collected in partnership with this hotel

Helpful?
Thank looking4goodfood2015
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear looking4goodfood2015 Thank you very much for your review and endorsement. It was truly a pleasure to have you as our guest. Your valuable review has been truly a reward for the members of my team, who devote themselves to providing the most exceptional service for our guests. Thank you once again. We sincerely hope to have you back in... More 

Seattle, WA
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

I experienced fantastic, personalized service from the moment I first entered until the moment I checked out. I have no frequent guest status with Mandarin Oriental but they treated me like I did... For example, I was not all that happy with the room I was initially allocated, and the hotel bent over backwards to ensure that I would be... More 

Helpful?
Thank tai4de2
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear tai4de2 Greetings from Mandarin Oriental, Macau. We truly appreciate your time extended to share your experiences with us as such information enables us to monitor and improve on our quality service standards. My team and I are greatly motivated by your kind and generous compliments to the service. This will further encourage us to continuously strive to fulfil our... More 

Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 21, 2015 via mobile

Spent a few night in this hotel. Nice find. Thanks Tripadvisor. Room are beautiful and well designed. Shower is amazing. Staff is friendly and impressively caring! Location of the hotel is nice, facing the sea (therefore no one can see into your room!). Would go back.

Helpful?
Thank BBJpilot
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear BBJpilot Greetings from Mandarin Oriental, Macau. It was a pleasure to have you as our guest at Mandarin Oriental, Macau and thank you for sharing your valuable feedback on TripAdvisor. We are delighted to learn that you enjoyed your stay with us and your generous compliments truly motivated our team to keep working hard to fulfil the needs of... More 

Bangkok, Thailand
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

I picked Mandarin Oriental Macau for my one night trip to Macau this time and was very impressed! Firstly this hotel is totally different from others, they has no on-site casino and only 230 rooms so you won’t feel like you are in department store like others hotel in Macau. Check-in cannot be easier, the room has well prepared for... More 

Helpful?
1 Thank Chutima L
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Chutima L Greetings from Mandarin Oriental, Macau. We truly appreciate your time extended to share your experiences with us on TripAdvisor, as such information enables us to monitor and improve on our quality service standards. We are greatly motivated by your kind and generous compliments to the service; room amenity, panoramic view as well as the location. This will... More 

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