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Mandarin Oriental Macau

#5 of 89 Hotels in Macau
Certificate of Excellence
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Avenida Dr Sun Yat Sen, Nape, Macau, China
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Mandarin Oriental Macau
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Mandarin Oriental Macau
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324 reviews from our community

Traveler rating
    238
    67
    15
    3
    1
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61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (324)
  • Mar-May only
    (79)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (84)
All months
San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

The entire staff, from the Reception desk, to the Vida Rica restaurant, to the Concierge (especially Ms. Cat Xu) was extremely responsive and welcoming. The staff's English skills are excellent. I will definitely stay here again.

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Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

If there's a place to be looked after in Macau that isn't after your gaming dollar, Mandarin Oriental isbthe place....well done chaps....you have my loyalty here on in ....pay attention to the poolside and gym....excellent....the level 2 bar is manned by an excellent and caring team, concierge are more friendly than I've ever experienced and I'm in the same industry!!... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 5 weeks ago

I receive a confirmation phone call from the hotel staff three hours after I made my booking online. I made several inquiries via email before arrival and the reply email always came back within three hours. During my stay, the staff at the room service were really well trained, attentive and friendly. The Premier View Room was well equipped with... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear guest, Thank you for leaving us this detailed review. We are very delighted to know that you had a pleased stay with us during Chinese New Year. Your compliments to our staff’s efficiency and service truly encouraged us to continue working hard to fulfill every guest’s need. Please kindly note that your valuabe comment regarding the breakfast service has... More 

kuala lumpur
Top Contributor
103 reviews 103 reviews
98 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed February 17, 2015

This hotel is located within downtown Macau (Cotai strip/Macau airport is 15 minutes away). The Hong Kong – Macau ferry terminal is within a 5-7 minute drive. This hotel certainly exudes luxury and class – compared to the other “5 star” hotels which is more extravagant but bordering on being loud, tasteless and downright tacky. Being a non-casino hotel, you... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear rafalution_2009, It was our great honour to have you as our guest and we greatly appreciate your precious time extended to share your accommodation and dining experience with us. Your compliments on the staff service, room amenities and Food & Beverage facilities truly motivated our team to keep working hard to fulfil the needs of our guests. We have... More 

dubai
Top Contributor
58 reviews 58 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 11, 2015

I don t understand how come in the best hotel in Macao, the personnel don t speak very well english ... They did a lot of mistake with a room service. The spa is amazing, you can book a room with jaccuzi with amazing view for duo massage. Also i recommended the french restaurant. Food is really delicious. Fitness gym... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear singrid1, Thank you for your valuable comments addressed. I greatly appreciate your time share your accommodation stay with us. Please kindly note that your comments in regard to the lack of English speaking staff have been well passed to the respective department for further improvement. We are glad to know that you were impressed by our spa massage and... More 

1 review
5 of 5 stars Reviewed February 9, 2015

thanks for Jason jiang's service .very great! Warmly smile and thoughtful Recommend,treat me like a friend of him, even i don't like the drink i ordered,he fix the drink and makes it better!really good job! I will come again!

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Guest, Thank you for sharing your story at Mandarin Oriental, Macau with us. We are very glad to know you were happy with our staff’s service. Your compliment has been well shared with Jason, and he is very much delighted. Please feel no hesitate to let us know if you have any problem, we will do our very best... More 

Hong Kong
Contributor
20 reviews 20 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 8, 2015

Mandarin Oriental hotels have a unique style and ambiance, and Macau's MO continues this tradition. The double shower head is an excellent example - the perfect way to take a shower. The staff are friendly and warm. It's very enjoyable to stay here.

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear rduxfield, It was our honor to have you being a fan of Mandarin Oriental hotels and giving us the opportunity to serve you at Mandarin Oriental, Macau. We are glad to learn that you were happy with our facilities, especially the double shower head. We hoped you had a perfect time in Macau. We sincerely hope to welcome you... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2015 via mobile

I was there for 4 days. Service was superb as the staff were friendly and helpful. They extended their support in all areas and I appreciate that very much, from requesting for direction to evening walks, to securing taxi while I was leaving. The food was very delicately prepared for our meetings! In short, I enjoyed my stay!

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Janice Y, Thank you very much for choosing Mandarin Oriental, Macau. We are happy to know you enjoyed your stay with us. It’s always our goal to make our guests feel comfortable and relaxed. Please feel free to let us know if you need any assistance. Thank you once again for your review. We truly look forward to seeing... More 

Hong Kong Region, China
1 review
4 of 5 stars Reviewed December 23, 2014

Macau is a busy place now. But Mandarin Oriental Macau can give you a silent but convenient to have a rest in a nice environment. This hotel does not have any gambling establishments. This means you can stay away from the gambling smokes. On the other hand, a prime mall is adjacent to this hotel. You can shop easily anytime.

Review collected in partnership with this hotel

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear P_wong_cy Thank you for taking time to share your comment. We are very delighted to learn that you enjoyed your stay with us and we greatly appreciate your kind compliment regarding the location and its calm surrounding. Thank you once again for recommending Mandarin Oriental, Macau. We sincerely look forward to welcoming you back. Best Regards Ada Chio de... More 

turkey
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 13, 2014

Away from the noise and crowds of casinos.Small Luxury hotel with no casino ( unusual for Macau) but connected tru a mall of 5 minute walk to MGM and Wynn where you may go for casinos. Wonderful service and wonderful breakfast. Sleeping quality is very good and the rooms are huge with good view of the lake. Definitly will stay... More 

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MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear starturkey Thank you very much for your review. I’m pleased to know you were delighted with your stay at Mandarin Oriental, Macau. Your compliments regarding our rooms, service and location have been truly a reward for the members of my team, who devote themselves to providing the most exceptional service for our guests. We look forward to having you... More 

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