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Mandarin Oriental Macau

#3 of 89 Hotels in Macau
Certificate of Excellence
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Avenida Dr Sun Yat Sen, Nape, Macau, China
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Mandarin Oriental Macau
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Mandarin Oriental Macau
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342 reviews from our community

Traveler rating
    254
    69
    15
    3
    1
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64
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54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (342)
  • Mar-May only
    (97)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (84)
All months
Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

wonderful 5-star hotel with great service. location-wise, it was a bit far from city centre (we travel in hot spring day when the weather was 30°C and very humid). Excellent shower by the way! the hotel was connected with a luxury shopping mall and MGM. it doesn't have a casino so there were much fewer people compared to other hotels.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear bronco y Greetings from Mandarin Oriental, Macau! It was such a pleasure to have you as our guest at Mandarin Oriental, Macau and thank you very much for taking the time to share a review on TripAdvisor. Your generous compliments regarding our service and location have been well received. Please rest assured that we will continue to provide our... More 

New York
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service here is just fantastic. *Got upgraded to a very spacious corner suite. The regular room was already excellent, but the view from my suite was truly amazing. *They had everything ready by the time I arrived. *Even the paper clips in the drawer were arranged in the shape of a fan, Mandarin's logo. *The in-room dining Chinese breakfast... More 

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Al C Greetings from Mandarin Oriental, Macau! It was a pleasure to have you as our guest at Mandarin Oriental, Macau and thank you for sharing your valuable feedback and beautiful pictures on TripAdvisor. We are truly delighted to know that we have met your expectations and thank you for your kind and generous compliments about the hotel service... More 

Quezon City, Philippines
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My short stay in Mandarin Macau gave me the true feeling of a guest. Needs well taken cared of, services and amenities are excellent. I requested for a charger converter and they were so quick in providing one. The concierge made an awesome job assisting me to transfer to HongKong so easy and perfect timing. Great Job Mandarin Macau

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear joevineusebio Greetings from Mandarin Oriental, Macau. It was a pleasure to have you as our guest at Mandarin Oriental, Macau. I greatly appreciate your effort in sharing your experience with us, as such information enables us to monitor and improve our service quality. Thank you for your kind and generous compliments on the hotel service and amenities, which I... More 

Colombo, Sri Lanka
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Located not to far from the airport. Well designed hotel with great dining & other facilities for the business traveler. Extremely friendly, courteous, friendly & professional staff starting from the door man, bell staff, front desk, housekeeping, concierge, room service, restaurant & bar. My flight was delayed & luggage was lost, the excellent check in experience made me forget the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Ramya P It was such a pleasure to have you as our guest at Mandarin Oriental, Macau. We appreciate your taking the time to share a review on TripAdvisor. Your generous compliment regarding the overall quality of the hotel has been well received. Please rest assured that we will continue to provide our distinguished guests with an exceptional accommodation... More 

Port Aransas, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is probably the highest end hotel I have had the opportunity to stay at, it was for a business trip, but the room, all the little details in everything, how we are looked after; no words can express the great experience. Also conveniently located, the hotel has no casino, easy in and out for a jog, the amenities for... More 

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Richard L Thank you for sharing your valuable feedback on TripAdvisor. We greatly appreciate your time extended to share your experiences with us as such information enables us to monitor and improve our quality service standards. We are truly delighted to know that we have met your expectations and thank you for your kind and generous compliments about the... More 

Toronto, Canada
Top Contributor
86 reviews 86 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 4, 2015

This is one of my flavor family hotel. Is not a casino hotel so you won't see much of gambler ..... !! I like the room design and sizes. The bedroom is cozy and relax tone design. I like the bathroom and the shower .... The water pressure was great and I truly have a great hot shower .....all the... More 

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear ardena2015, Greetings from Mandarin Oriental, Macau. It was a pleasure to have you as our guest at Mandarin Oriental, Macau. We greatly appreciate your time extended to share your experiences with us as such information enables us to monitor and improve our quality service standards. Thank you for your kind and generous compliments of hotel which I look forward... More 

hong kong
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 4, 2015

What a memorable stay! We booked this hotel to celebrate my mother's 70th and had 3 rooms - 3 generational party of 8 from 2 y.o to 70+. The attention given to us was just amazing - a cake was prepared upon our arrival and continued to be flawless ... The breakfast buffet was a 3 meals-in one. And we... More 

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear cecilia c Greetings from Mandarin Oriental, Macau. It was a pleasure to have you and your family as our guests at Mandarin Oriental, Macau and thank you for sharing your valuable feedback. We greatly appreciate your time extended to share your delightful and “FAN-tastic” experiences with us. We are truly delighted to know that we have met your expectations... More 

Frimley Green, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 1, 2015

I have visited Macau previously. On that occasion, what I remember was a city crowded by casino goers, most from Mainland China, who are loud, rowdy and frankly, not very considerate when it comes to smoking. Unfortunately during that visit, I stayed at a casino hotel (hint: the one attached next to the Mandarin Oriental) and although I was allocated... More 

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear Kian L, Thank you for choosing Mandarin Oriental, Macau and taking time to share your precious experience with us. We are truly delighted to learn that we have met your expectations and thank you for your kind and generous compliments about the hotel location, view and service. We are truly delighted to know that we Thank you once again... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

The entire staff, from the Reception desk, to the Vida Rica restaurant, to the Concierge (especially Ms. Cat Xu) was extremely responsive and welcoming. The staff's English skills are excellent. I will definitely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear ty_SanDiego Greetings from Mandarin Oriental, Macau. It was a pleasure to have you as our guest at Mandarin Oriental, Macau and thank you much for sparing some of your precious time to post a positive review. Please rest assured that your comments have been shared with the rest of the team, especially with Ms. Cat Xu, she is very... More 

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2015

If there's a place to be looked after in Macau that isn't after your gaming dollar, Mandarin Oriental isbthe place....well done chaps....you have my loyalty here on in ....pay attention to the poolside and gym....excellent....the level 2 bar is manned by an excellent and caring team, concierge are more friendly than I've ever experienced and I'm in the same industry!!... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOMAC10, Public Relations Manager at Mandarin Oriental Macau, responded to this review

Dear 464stefana Thank you very much for sparing some of your precious time to post a positive review on TripAdvisor. I’m delighted to hear that you enjoyed our legendary service, pool and gym. I’m also happy to learn that our signature Vida Rica Bar met you need and provided you with a wonderful experience. I would like to express my... More 

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