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Grand Hyatt Macau

#9 of 91 Hotels in Macau
Certificate of Excellence
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City of Dreams, Edtrada do Istmo, Macau, China
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1 room 1 guest
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573 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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There are newer reviews for Grand Hyatt Macau
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Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 28, 2010

Stayed in a deluxe room in the grand tower block for two night. The room was nice and big. However service and cleanliness were not top notch. I requested for extra bed during check-in at around 2pm and the staff promised that it will be set up at around 6plus. When I return to the room at around 9, the... More 

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tokyo
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 26, 2010

room very good! swimming pool and club lounge very nice! i stay here twice and refer to stay at Club tower you can feel different! see more photos between Club tower and grand tower at http://www.flickr.com/photos/yoshida_101/sets/72157624441490191/

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Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 19, 2010

huge rooms with great facilities.. great breakfast spread!

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Dubai, United Arab Emirates
Level Contributor
67 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed July 7, 2010

From the initial conversation with their reservations team who helped me to make my booking until the moment I arrived at the Macau Ferry Terminal afterwards a well managed experience I must say. The hotel is located in what they call the City of Dreams and build into a larger shopping mall & casino complex. Without exception their staff is... More 

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Hong Kong
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 4, 2010

I do not remember how many time I've stay in Macau for vacation. The reason I chosed this hotel because it has a promotion on the person who birth @ June. 50% off and I loved grand suite with a big sofa which is enough for 2 people sleep....so we've planned to stay 3D2N, and I did studied on web... More 

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Lahaina Hawaii
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 1, 2010

Loved everything about this Hyatt. We have stayed at so many all over the world but WOW! It's so amazing how much Macau feels like Las Vegas. Our room was facing the Crown / Hard Rock side and it was amazing! We got there about a month after the hotel opened. One of the most grand lobbies so far. None... More 

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San Francisco, California
1 review
2 of 5 stars Reviewed June 28, 2010

Long waiting for check-in (more than 15 minutes) but still acceptable as I could see how busy the lobby was. I was told by my wife that the operator couldn't understand her English and eventually her call was transferred to Concierge. My wife just asked about the frequency of shuttle bus to the nearby pier after noon time and it's... More 

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U.S.
1 review
3 of 5 stars Reviewed June 26, 2010

It was a busy day obviously during my check-in as I queued for about 10 minutes at the Front desk. But I was glad to see how the staffs interacted with other guests before me. It was fine while I was waiting until I saw and heard something unpleasant- a staff called Mani, yelling and questioning at another staff at... More 

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Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 19, 2010

Front Desk: - Unfriendly and not helpful staffs - Staffs were not smart enough, they gave poor feedback on customer's every question, no matter how simple the question was Hotel Baggage Service: - Helpful and friendly staffs Restaurant (Mezza 9 Macau): - Staffs were unfriendly - Receptionist was rude - Staffs were not helpful, you had to ask everytime to... More 

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Singapore, Singapore
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 16, 2010

The Good: The 'hardware' -- physical aspects -- of the hotel cannot be better. It's grand yet subtle, comfortable but highly sophisticated. Booked a Grand Deluxe Suite for 2 nights, with a separate living room, bedroom and a bathroom which is almost identical to the size of the bedroom. Very comfortable bed with 2 big-screen HDTVs. Nespresso machine with 6... More 

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