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Grand Hyatt Macau

#8 of 91 Hotels in Macau
Certificate of Excellence
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City of Dreams, Edtrada do Istmo, Macau, China
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Grand Hyatt Macau
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639 Reviews from our TripAdvisor Community

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Hong Kong
1 review
5 of 5 stars Reviewed January 4, 2016

The hotel is at excellent location with lots of entertainment facilities and shows around. The room is clean and spacious. They also provide free shuttle buses to most location. In addition, there were free baby cot and bath tub provided. The staff are really helpful and sincere. We enjoy the stay and definitely will stay in this hotel again in... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Hon Wai L
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you enjoyed our hotel services and facilities. We are dedicated to continuing providing consistent services and striving to become your preferred brand. Once again, thank you for your valuable... More 

singapore
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

We stayed on the Executive Suite. Everything was perfect from check in till the spacious room . However the breakfast experience in the club floor was disappointing. I was queuing for my sunny side egg. In front of me, was an Caucasian , your female young staff smiled n asked him to come back later. But for my turn, her... More 

Helpful?
3 Thank meme_melody
Hong Kong
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

This was not the first time that I stayed at this hotel, but the first time for a non business visit -- meaning that I had to pay this time out of my own pocket :) The room was very comfortable and the lobby staff were very helpful. There was only one shortcoming. We requested a non smoking room and... More 

Helpful?
Thank Terence T
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We have noted your comments on the smoking smell in room. Rest assured, I have already informed our Housekeeping management teams to look into these comments and improve our quality and service moving forward. Once... More 

Hong Kong
1 review
4 of 5 stars Reviewed December 27, 2015

We had a great stay and all the staff were friendly and well informed. Great service all the time. Excellent club floor and food in Beijing Kitchen was very good. Must try the Beijing Duck. Location of hotel is very good, central to all other hotels. Transport to other hotels and places were easily available and provided free of charge... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Marcus T
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you enjoyed our hotel services and facilities. We are dedicated to continuing providing consistent services and striving to become your preferred brand. Once again, thank you for your valuable... More 

Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 25, 2015 via mobile

Just spent 2 days at this hotel. I could not find a single thing to fault. Rooms were fantastic. Staff were incredible. One of the Concierge team took us for a tour of the adjoining City of Dreams complex and arrange for show tickets for us. Another team member offered to go to the ferry terminal in his lunch break... More 

Helpful?
Thank Gordon927
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by our Concierge team. I will personally share your compliments to them and positive comments... More 

Singapore, Singapore
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 15, 2015

We decided to check into Grand Hyatt for a 1 day getaway to Macau as a family with 2 kids and 2 adults. I was surprisingly shocked to find a GEM on Trivago and managed to book a suite for less than $300!! I was pleasantly surprised to open the door to a very spacious suite. The suite consist of... More 

Helpful?
Thank Krisbelle
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Danielle, Ean, Joy and Vita. I will personally share your compliments to them and... More 

Hong Kong, China
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 8, 2015 via mobile

I was meant to come over by myself to Grand Hyatt Hotel in Macau, being part of the City of Dreams complex. Somehow my mom was also coming over separately and she felt rather comfortable to crash at my place - as apart from my huge bed, there is ample rooms at the Lounge side with the big Sofa. By... More 

Helpful?
Thank HKEpicurus
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you enjoyed our hotel facilities. We have noted your comments on the Internet service. Rest assured, I have already informed our Information System management teams to look into these... More 

Sydney, Australia
Level Contributor
90 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed December 8, 2015 via mobile

Haven't stayed here for a few years but enjoyed a very relaxing weekend here recently. Hotel still had a fresh new feeling. Location is at the rear of the City of Dream complex, but walking distance to all of the nearby complexes such as Venetian, Sands Cotai, etc. Friendly staff and very efficient check in, no time wasting at all.... More 

Helpful?
Thank SeeingIsBelieving007
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you enjoyed our hotel services and facilities. We are dedicated to continuing providing consistent services and striving to become your preferred brand. Once again, thank you for your valuable... More 

Austin, Texas
Level Contributor
128 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed December 5, 2015

I stayed here for a few days because I have Diamond status with Hyatt. The hotel is okay if what you're after is a clean, modern room near the casinos, but I was disappointed with its service and quality aspects. For one, the supposedly non-smoking room smelled of smoke. Secondly, my treatment at the spa was poor for the price... More 

Helpful?
Thank Veronica S
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. I was disappointed to learn that the services did not entirely meet your expectations and we have also taken note of the smoke smell issue you encountered. This certainly does not reflect the standards we... More 

Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2015

We booked 2 Grand Club rooms for 2 nights in October 2015. The rooms were spacious, with comfortable beds and large shower areas. Needless to say, the facilities in the rooms were excellent as was the Grand Club Lounge. The variety of food served during breakfast was especially notable. But more importantly, the service in the hotel was impeccable, from... More 

Helpful?
Thank DHLG
Grand Hyatt M, Assistant Director of Rooms at Grand Hyatt Macau, responded to this review

Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you enjoyed our hotel services and facilities. We are dedicated to continuing providing consistent services and striving to become your preferred brand. Once again, thank you for your valuable... More 

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