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Grand Hyatt Macau

#9 of 90 Hotels in Macau
Certificate of Excellence
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City of Dreams, Edtrada do Istmo, Macau, China
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545 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Used my hyatt points to take the family to Macau, and got a grand deluxe suite, a corner suite with views of the Pearl river delta on one side, and the construction of Paris and MGM studio city on Cotai on the other. Got a surprise email, letting me know I had access to the club room the night before.... More 

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Shanghai, China
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I forgot to review this hotel when I stayed there in early May, 2015. I will definitely give them a full 5 star rating because the service was excellent. Especially one of the guest managers named Randy in the Grand Club. He recommended we try Antonio's for dinner and got us all setup. My room was very spacious and comfortable... More 

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Lisbon, Portugal
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent Hotel. Very well located with an excellent service and very well trained Staff. Very nice deco and chic ambiance. Located in Taipa, still, the hotel is quiet and very convenient to connect to the Cotai Strip and airport.

Review collected in partnership with Hyatt Hotels

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Los Angeles, California
Contributor
16 reviews 16 reviews
13 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a suite and it was large, excellent views, nice bathroom and typical quality of Grand Hyatt. It is in the City Of Dreams, and not in the heart of Macau per se, but I preferred that as it ws closer to the airport and Taipa ferry from Hong Kong. Another great stay at the Grand Hyatt.

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Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

I knew I was going to enjoy my stay in Macau the minute I walked into the hotel lobby. The hotel which is situated in the City of Dreams Casino is absolutely beautiful, and the staff efficient and friendly. This hotel is in the new area of Macau and is walking distance to pretty much everything, with the old area... More 

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Surat, India
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

They did check the record about my preferences according to previous stay, non-smoking, high floor, not too far from lift and newspaper. The hotel room is big and cozy. I am impressed their charger machine that located in the room is so user-friendly, you need not bring any charger or adapter. The rooms were amazing. Even the cheapest suites have... More 

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Los Angeles, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is 5 star in everyway... rooms, beds, service, spa, staff... one traveling to Macau could not ask for more... they are top rate ! It is a great location and easy to walk to other City of Dreams hotels, and the shopping areas are top notch as well.

Review collected in partnership with Hyatt Hotels

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Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to commend on the impeccable service given by the front desk staff Mr. Joseph Kim. He was polite and was very helpful giving us advice about dining and transportation. I would like to congratulate the Grand Hyatt Macua management for having such a good staff on the team.

Review collected in partnership with Hyatt Hotels

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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The quality of food was great. However, the quality of service was decreased by the manner of some waiters. A young waitress poured some drinks onto guest's ceremonial dress and left without any form (even awareness) of apology. Waiter deserves being respected if he/she respect the guests and the job.

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Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the first time I found that have 3 hotels connecting with each other with a casino on top of it. They call the place City of Dreams with Crown Tower Hotel, Hard Rock Hotel and Grand Hyatt.Hotel. Free transportation {bus) to town and airport. Near to the Macau International Airports - 15 minutes drive. From the hotel you... More 

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