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Grand Hyatt Macau

#11 of 89 Hotels in Macau
Certificate of Excellence
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City of Dreams, Edtrada do Istmo, Macau, China
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Grand Hyatt Macau
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Grand Hyatt Macau
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516 reviews from our community

Traveler rating
    303
    154
    43
    10
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
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    (131)
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    (109)
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    (144)
  • Dec-Feb only
    (132)
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San Francisco, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our stay at the Grand Hyatt Macau was just amazing. With so many hotels in Macau we like to stay in a hotel that is elegant, high class and not crowded with gamblers. Grand Hyatt Macau definitely meet our needs, with their elegant lobby and casino discreetly placed away from the lobby and the staff alert and attentive. The impeccable... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
NORTH EAST ENGLAND
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Our check in was fast our room was not ready but duty manager was at the check in desk and found a room for us , which was very welcome .When we got to our room it was very large with windows on all sides we overlooked a school a good view of Hard rock café Hotel we could also... More 

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

what a great hotel! better than venetian, okura, and conrad.....stayed in the suite on 30/f, took advantage if the lounge on 37/f for cocktails and breakfast. both were fantastic! room was really nice, nespresso and chinese tea was nice touches. housekeeping was very helpful as were all other staff we came across. only blip would be seeing cigarette ends littered... More 

Was this review helpful? Yes 1
Siem Reap Province, Cambodia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I give it a 4.5 rating, kinda between "Very Good and Excellent", should you make a trip to Macau, I can highly recommend it. It all started on arrival in Macau Airport, coming from Shanghai; passport control excellent, nice and friendly officers. My pick-up was already waiting, excellent car and driver, she updated me in a couple of minutes and... More 

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Hong Kong, Hong Kong
1 review
4 of 5 stars Reviewed 1 week ago

Excellent location for House of Dancing Water audience. Great service, polite, informative. However it's Macau, there are guests from other categories making the environment a bit complicated.........

Review collected in partnership with Hyatt Hotels

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Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

Good with family but no breakfast included. The best hotel I stay in Macau. Big room and clean. Nice swimming pool. Some staff cannot speak Cantonese. Their target customer may be from Mainland China.

Review collected in partnership with Hyatt Hotels

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Singapore, Singapore
Top Contributor
53 reviews 53 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in a suite with my family and the bathroom is about the size of my own living room. Everything is quite new and in good condition. The only drawback is the location. we could not catch a cab back to our hotel one night and didn't have time to fully enjoy the hotel facilities.

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Hong Kong, China
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This one is not the newest hotel in Macau but the facility is still among one of the best. The hotel has a great lounge. But SOME agents simply do not let one feel being welcomed. Seems there are some under trained staff of this hotel who have no knowledge of room features. (Eg. The view) DSU is totally not... More 

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Maidstone, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel has a very stylish and futuristic design, one of the factors made me chose it other than the other hotels. The staffs there are extremely friendly and carrying a great amount of responsibility. My room was very perfect.

Review collected in partnership with Hyatt Hotels

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well it's in the name....' Grand ' and that was what it was, the hotel, it's staff right from the wonderful ppl at the reception to the ever so helping housekeeping staff, they were all so eager to help us. I travelled to Macau with my family of 9 ppl and an infant. Our junior suite room was well equipped... More 

Was this review helpful? Yes 5
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