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All 85 Macau hotels

Crown Towers at City of Dreams

City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
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Crown Towers at City of Dreams
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92%
Ranked #11 of 85 Hotels in Macau
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Tony E Melbourne, Australia
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80 reviews from our community

Traveler rating
    59
    15
    3
    2
    1
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16
28
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Service and hotel decor everything you would expect for a 5 star. We stayed in a standard suite, first room stunk very badly of cigar smoke, they moved us straight away upon request - no hassles. Room quality and facilities (gym/pool) were first class. The complex had a food hall being developed whilst we were there, it is needed as... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Tony E, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are delighted to read that you have enjoyed the hotel décor, the gym and the quality of our services. The new SOHO area, with its 14 Food & Beverage outlets, is now fully opened since... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Best service ever, from the time we walked in through their door until chek-out! We celebrated our anniversary there and the hotel staff even sent us strawberries w/different kinds of chocolate dips and truffles with matching red wine and flowers! Hotel staff were excellent and service was really personalized, every request was met with a smile. Had our breakfast at... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. MarkySy, Thank you for taking the time to give us your feedback on your recent stay at the Crown Towers Macau. We are glad to read that you found our service satisfactory and you did enjoy our small gesture of anniversary amenities prepared on this special occasion. Our goal is to exceed every of our customer expectations; therefore... More

Jaipur, India
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are modern and big enough to accommodate a small family. It was an amazing experience while staying. The hotel facilitates with a big swimming pool on one of the floors. Breakfast spread was full of authentic stuff and the staff was very helpful in suggesting/knowing about the guest's choices. Housekeeping operator was not comfortable with English language. I... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Sir, Thank you for taking the time to give us your comments on your stay at the Crown Towers Macau. We are delighted to read that you and your family have enjoyed our spacious rooms, the swimming pool as well as the quality and the service at breakfast. We are sorry that you have not been understood by the... More

Sydney
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014 via mobile

Not a bad word to say. Made us feel like the only guests at the hotel. We thoroughly enjoyed our stay as part of our honeymoon. Attention to detail and ability to provide excellent hospitality cannot be faulted. Simply an outstanding hotel. Facilities are first class. A must for any traveller to Macau.

Was this review helpful? Yes 1
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. SimonLoretta, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are very delighted to read that you have enjoyed your visit with us. It was also an honor to be the chosen hotel to celebrate your honeymoon at our hotel. It is always a pleasure to... More

Hong Kong, China
Top Contributor
64 reviews 64 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 3, 2014

There's nothing I could criticise, huge bed, spacious room, a comfortable armchair, also five different types of tea bags...We asked for a non-smoking room, when we gone up to the 5th floor, a strong smell of cigarette's on the way to our room but we didn't bother to ask the front desk.

Was this review helpful? Yes 1
CrownTowersMacau, Front Services manager at Crown Towers at City of Dreams, responded to this review

Dear Ms. Bertha Y, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are very glad to read that you have enjoyed the room facilities. Your comment on the smell in the corridor has been well addressed. Our goal is to exceed our every customer expectations; therefore your... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 6, 2014

Staff are all nice and polite. Location, facility, swimming pool are great. However we requested for 4 non-smoking rooms at the same floor and finally came out for 4 different floors with 2 smoking rooms. The 4 rooms has been provided at different time even the last room have been given at 5pm. Hotel told us that another customer extended... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Sir, Thank you for taking the time to share with us your comments on your recent stay in Macau. Please accept our sincere apologies for the room assignment of your party of four rooms. We will look into this issue and take the appropriate attentions to avoid any re-occurrence. We hope that this lapse in our usual standards of... More

Singapore
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2014

We booked this hotel as a package with the House of Dancing Water performance and it was the best part of our one-week trip! Check-in was fast and efficient, Vincent from the concierge took effort to send us up to our room and explained the amenities patiently to us. As it was my birthday, Macy and her team too effort... More

Was this review helpful? Yes 1
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Ms. Pei Yun T, Thank you for taking the time to share your experience on your recent stay at the Crown Towers Macau. We are pleased to read that you have enjoyed the House of Dancing Water show, the unique Crown Towers atmosphere, your room and the birthday cake, especially prepared for you. It is always a pleasure to... More

Delhi
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2014

If you want to play poker . this is probably be good bet . the others being the starworld casino and the Wynn. But on the cotai strip this is the only one. Great shuttle connectivity is a plus too. Free drinks on the casino floor ( not in the pokerstars arena) unlike most other casinos like the Venetian and... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Aman O, Thank you for taking the time to give us your feedback on your recent visit to City of Dreams Macau. We are delighted to read that you enjoyed playing poker at the only poker room in Macau, the PokerStars Live Macau. We greatly appreciate your positive comments on our shuttle services and the amenities which we... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 10, 2014

The service at this hotel was fantastic in fact the best I have ever had staying in any hotel worldwide. A delicious cake was provided in our room for my birthday and was really enjoyed. The only setback of our stay was that although we had booked a non smoking room ours stank of smoke and even though an air... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Jim Y, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are glad to read that you were very happy with our services and did enjoy our small gesture of birthday cake on this special occasion. Our goal is to exceed every of our customer expectations;... More

makati
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 27, 2014

We have put into our minds how mermaids look like from the stories learned in school and movies. But it was more realistic and entertaining when we watched them dance and perform in the magical world that's why we made sure we have to see it before leaving The City of Dreams in Macau. The hotel is also called CoD... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Crossparker29, Thank you for taking the time to share your recent experience at City of Dreams Macau. It is always a pleasure to receive positive comments and we are very happy that you have enjoyed the atmosphere and appreciated the mermaids performance. Thank you again for sharing your experience, and we look forward to welcoming you again in the... More

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Additional Information about Crown Towers at City of Dreams

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
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Also Known As:
Crown Towers At City Of Dreams Hotel Macau

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