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All 85 Macau hotels

Crown Towers at City of Dreams

City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
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Crown Towers at City of Dreams
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Ranked #8 of 85 Hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
spghtt Manila
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88 reviews from our community

Traveler rating
    66
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    3
    2
    1
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17
31
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Manila
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not being one who wants to feel important when travelling, my preferences to ensure a good stay includes an ample living space, the presence of a tasteful bath area, and a non constricted view of the vicinity. Of course, cleanliness and choice of linens must meet a certain standard because these materials do end up touching your skin. These are... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Spghtt, Thank you for taking the time to give us your comments on your stay at the Crown Towers Macau. We are delighted to read that you have enjoyed your stay with us and have particularly appreciated not only our software (The detailed, personalize and attentive services from our team members) but also the hardware that we had... More 

Toronto, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2014 via mobile

As part of our honeymoon, we spent 5 days in Hong Kong so we decided to add one more to check out the "Las Vegas of the East" in Macau. Upon arrival, there was an incredible amount of construction noise (I don't know how they can work in the reception area) and we had some serious reservations about whether we... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Paulie68, Thank you for taking the time to give us your comments on your recent visit to the Crown Towers Macau. We are delighted to read that you have enjoyed your stay with us and have particularly appreciated the quality of the breakfast, the bathroom toiletries and more importantly the responsiveness of our team members. It was also... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 26, 2014

I booked this hotel as a package with the House of Dancing Water performance. Luckily I did it to spend extra money to change Hotel and stay at Crown Tower Hotel. Before that I'm staying at Sheraton Hotel and make me not very happy with their services. The day before I check in to Crown Tower Hotel, I received SMS... More 

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Ms. SukiChuah, Thank you for taking the time to give us your feedback on your recent visit to the Crown Towers Macau. We are most delighted to read that you and your mother have enjoyed your stay with us. We greatly appreciate your positive comments on the service quality, the breakfast and our offer of entertainment. Our goal is... More 

Taipei, Taiwan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2014

Well trained staffs with good service; the environment, the setting, and food quality for breakfast was very good compared with other 5 stars hotel. The deluxe room was very comfortable and convenient. I will recommend my friends to stay there when they visit Macau.

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Jeff C, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are delighted to read that you have enjoyed your stay with us and particularly the quality of the service and the food at breakfast. It is always a pleasure to receive positive feedback and your... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2014

Service and hotel decor everything you would expect for a 5 star. We stayed in a standard suite, first room stunk very badly of cigar smoke, they moved us straight away upon request - no hassles. Room quality and facilities (gym/pool) were first class. The complex had a food hall being developed whilst we were there, it is needed as... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Tony E, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are delighted to read that you have enjoyed the hotel décor, the gym and the quality of our services. The new SOHO area, with its 14 Food & Beverage outlets, is now fully opened since... More 

1 review
5 of 5 stars Reviewed August 30, 2014 via mobile

Best service ever, from the time we walked in through their door until chek-out! We celebrated our anniversary there and the hotel staff even sent us strawberries w/different kinds of chocolate dips and truffles with matching red wine and flowers! Hotel staff were excellent and service was really personalized, every request was met with a smile. Had our breakfast at... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. MarkySy, Thank you for taking the time to give us your feedback on your recent stay at the Crown Towers Macau. We are glad to read that you found our service satisfactory and you did enjoy our small gesture of anniversary amenities prepared on this special occasion. Our goal is to exceed every of our customer expectations; therefore... More 

Jaipur, India
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 18, 2014

The rooms are modern and big enough to accommodate a small family. It was an amazing experience while staying. The hotel facilitates with a big swimming pool on one of the floors. Breakfast spread was full of authentic stuff and the staff was very helpful in suggesting/knowing about the guest's choices. Housekeeping operator was not comfortable with English language. I... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Sir, Thank you for taking the time to give us your comments on your stay at the Crown Towers Macau. We are delighted to read that you and your family have enjoyed our spacious rooms, the swimming pool as well as the quality and the service at breakfast. We are sorry that you have not been understood by the... More 

Sydney
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014 via mobile

Not a bad word to say. Made us feel like the only guests at the hotel. We thoroughly enjoyed our stay as part of our honeymoon. Attention to detail and ability to provide excellent hospitality cannot be faulted. Simply an outstanding hotel. Facilities are first class. A must for any traveller to Macau.

Was this review helpful? Yes 1
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. SimonLoretta, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are very delighted to read that you have enjoyed your visit with us. It was also an honor to be the chosen hotel to celebrate your honeymoon at our hotel. It is always a pleasure to... More 

Hong Kong, China
Top Contributor
74 reviews 74 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 3, 2014

There's nothing I could criticise, huge bed, spacious room, a comfortable armchair, also five different types of tea bags...We asked for a non-smoking room, when we gone up to the 5th floor, a strong smell of cigarette's on the way to our room but we didn't bother to ask the front desk.

Was this review helpful? Yes 1
CrownTowersMacau, Front Services manager at Crown Towers at City of Dreams, responded to this review

Dear Ms. Bertha Y, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are very glad to read that you have enjoyed the room facilities. Your comment on the smell in the corridor has been well addressed. Our goal is to exceed our every customer expectations; therefore your... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 6, 2014

Staff are all nice and polite. Location, facility, swimming pool are great. However we requested for 4 non-smoking rooms at the same floor and finally came out for 4 different floors with 2 smoking rooms. The 4 rooms has been provided at different time even the last room have been given at 5pm. Hotel told us that another customer extended... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Sir, Thank you for taking the time to share with us your comments on your recent stay in Macau. Please accept our sincere apologies for the room assignment of your party of four rooms. We will look into this issue and take the appropriate attentions to avoid any re-occurrence. We hope that this lapse in our usual standards of... More 

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Additional Information about Crown Towers at City of Dreams

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
Location: China > Macau Region > Macau
Price Range (Based on Average Rates): $$$
Number of rooms: 290
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Also Known As:
Crown Towers At City Of Dreams Hotel Macau
Hotel Style:
#16 Romantic Hotel in Macau
#22 Family Hotel in Macau

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