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All 85 Macau hotels

Crown Towers at City of Dreams

City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
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Crown Towers at City of Dreams
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91%
Ranked #13 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Pei Yun T Singapore
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  • Reviews (73)
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73 people have reviewed this hotel

Traveler rating
    54
    13
    3
    2
    1
See reviews for
14
27
4
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
1 review
2 of 5 stars Reviewed 3 weeks ago

Staff are all nice and polite. Location, facility, swimming pool are great. However we requested for 4 non-smoking rooms at the same floor and finally came out for 4 different floors with 2 smoking rooms. The 4 rooms has been provided at different time even the last room have been given at 5pm. Hotel told us that another customer extended... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Sir, Thank you for taking the time to share with us your comments on your recent stay in Macau. Please accept our sincere apologies for the room assignment of your party of four rooms. We will look into this issue and take the appropriate attentions to avoid any re-occurrence. We hope that this lapse in our usual standards of... More

Singapore
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked this hotel as a package with the House of Dancing Water performance and it was the best part of our one-week trip! Check-in was fast and efficient, Vincent from the concierge took effort to send us up to our room and explained the amenities patiently to us. As it was my birthday, Macy and her team too effort... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Ms. Pei Yun T, Thank you for taking the time to share your experience on your recent stay at the Crown Towers Macau. We are pleased to read that you have enjoyed the House of Dancing Water show, the unique Crown Towers atmosphere, your room and the birthday cake, especially prepared for you. It is always a pleasure to... More

Delhi
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2014

If you want to play poker . this is probably be good bet . the others being the starworld casino and the Wynn. But on the cotai strip this is the only one. Great shuttle connectivity is a plus too. Free drinks on the casino floor ( not in the pokerstars arena) unlike most other casinos like the Venetian and... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Aman O, Thank you for taking the time to give us your feedback on your recent visit to City of Dreams Macau. We are delighted to read that you enjoyed playing poker at the only poker room in Macau, the PokerStars Live Macau. We greatly appreciate your positive comments on our shuttle services and the amenities which we... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 10, 2014

The service at this hotel was fantastic in fact the best I have ever had staying in any hotel worldwide. A delicious cake was provided in our room for my birthday and was really enjoyed. The only setback of our stay was that although we had booked a non smoking room ours stank of smoke and even though an air... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Jim Y, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are glad to read that you were very happy with our services and did enjoy our small gesture of birthday cake on this special occasion. Our goal is to exceed every of our customer expectations;... More

makati
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 27, 2014

We have put into our minds how mermaids look like from the stories learned in school and movies. But it was more realistic and entertaining when we watched them dance and perform in the magical world that's why we made sure we have to see it before leaving The City of Dreams in Macau. The hotel is also called CoD... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Crossparker29, Thank you for taking the time to share your recent experience at City of Dreams Macau. It is always a pleasure to receive positive comments and we are very happy that you have enjoyed the atmosphere and appreciated the mermaids performance. Thank you again for sharing your experience, and we look forward to welcoming you again in the... More

Guangzhou, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

I had booked 2 rooms as I had my family and extended family on a trip to Macau , we landed and it was pouring cats and dogs .We were allotted the rooms but unfortunately the water was seeping thru the glass like a running tap.The staff was very apologitic and promised a quick change ,the second room was a... More

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Lenoj, Thank you for taking the time to give us your feedback on your recent stay at Crown Towers Macau. It is always a pleasure to receive positive comments and we are happy that you and your family appreciated the hotel, the view and the show. Our sincere apologies for the issue that happened in your room upon your... More

Hong Kong, China
1 review
4 of 5 stars Reviewed May 8, 2014

Was amazed at the level of service from the moment we arrived to when we left. Was visiting to celebrate my partner's birthday. Cake on arrival was a lovely touch with his name written in chocolate on the top. Whilst checking in the attentive concierge attempted to maintain discretion when detailing the package I had bought, but did let slip... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Harry A, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. It is always a pleasure to receive such positive feedback and we are very happy that you and your partner appreciated the hotel facilities, the Spa but most importantly, the helpfulness and attentiveness of the staff throughout... More

Melbourne, Victoria, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 5, 2014

While we did not actually stay at Crown Towers we did eat at one of the restaurants in the complex and that experience turned us right off! We booked for three nights at the Sheraton Hotel and had decided to look around and decide where to stay for our remaining days and Crown was the first place we went to.... More

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Rachel J, Thank you for taking the time to share with us your unfortunate experience. Please accept our sincere apologies for the unpleasant dining experience in one of the restaurants in City of Dreams. We will look into this situation and take the appropriate attentions to avoid any re-occurrence. We hope that this lapse in our usual standards of... More

KL, Malaysia
2 reviews
5 of 5 stars Reviewed May 1, 2014

This is by far, the best 5-star hotel I have ever stayed! The staff are very friendly, attentive and helpful despite their halting English. My mom and I were also surprised that, after we returned from the House of Dancing Water show, there was a complimentary, delicious chocolate-like dessert being placed on our table with a note! That was very... More

Was this review helpful? Yes
CrownTowersMacau, Frotn Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Dileen, Thank you for taking the time to share your experience of your recent visit at the Crown Towers Macau. We are pleased to read that you have enjoyed your stay and the special turndown amenities we prepared for you. Your generous comments on the friendliness and helpfulness of the staff will be shared with the whole team. It... More

Hong Kong
Contributor
12 reviews 12 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 21, 2014

four of us stayed at this wonderful hotel. it was an amazing stay. they looked my grandma (90years old) very well, they provided a chair in the shower for her before I even needed to ask. they even prepared a birthday cake for her, as me and my cousin spent that weekend for her birthday. it was a very wonderful... More

Was this review helpful? Yes 1
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Gumchiu, Thank you for taking the time to give us your feedback on your recent stay at the Crown Towers Macau. It is always a pleasure to receive positive comments and we are very happy that you and your grandma enjoyed your stay and appreciated the small attentions prepared for her. Your comments will be shared with the team... More

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Additional Information about Crown Towers at City of Dreams

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
Location: China > Macau
Price Range (Based on Average Rates): $$$
Reservation Options:
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Also Known As:
Crown Towers At City Of Dreams Hotel Macau

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#12 Romantic Hotel in Macau #16 Business Hotel in Macau
Official Description (provided by the hotel)
Discover unrivalled service, luxury and opulenceOne of the most prestigious luxury hotels in Macau, Crown Towers features 33 luxurious villas out of a total of 290 guest rooms, offering an exclusive experience for those seeking refinement in every aspect of their stay. Standing at the gateway to Cotai, Crown Towers provides stylish accommodation and plays home to The Art of the City collection which highlights Asia’s vibrant contemporary arts scene. ... more   less 
Number of rooms
290

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