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Crown Towers at City of Dreams

#8 of 89 Hotels in Macau
Certificate of Excellence
5.0 of 5
City of Dreams, Estrada do Istmo, Cotai, Macau, Macau, China
Hotel amenities
Crown Towers at City of Dreams
Best prices for: 1 room 1 guest
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Ranked #8 of 89 Hotels in Macau
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Denise A Melbourne, Australia
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94 reviews from our community

Traveler rating
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    3
    2
    1
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17
34
5
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
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    (16)
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Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

We loved our stay here. The staff were fantastic and very attentive. It was my husband's birthday and the staff surprised us with a delicious chocolate cake and candles. The room was outstanding, we couldn't have been happier. We would definitely recommend this hotel.

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Denise A, Thank you for choosing Crown Towers Macau to celebrate your husband’s birthday! We are delighted to read that you have enjoyed this special occasion with the amenities we prepared for you. Apart from the view and comfortable room, our goal is to create a memorable experience for our guests with the personalized and attentive service provided by... More 

Contributor
16 reviews 16 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The suite was too amazing that I did not felt like leaving the room at all. It comes with an amazing butler service too. It has everything you need and looks after all your day to day requirements. I was asked to select my brand preference of luxury toiletries and what fruits would I like to have? Both the room... More 

Was this review helpful? Yes 1
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Sugarhitz, Thank you for giving us the opportunity to deliver the Crown Towers butler experience to you during your stay in our luxurious suite. We are delighted to read that our personalized service from our butler team has created an unforgettable stay for you; from the choice of luxury toiletries and preferred fruits upon arrival, to the well-designed ensuite... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay at the Crown Towers. The staff was extremely nice and helped us plan a day of sightseeing. The room was very nice and we had a great view of the Venetian. I would recommend the package with the water show. We had a great time in Macau.

Was this review helpful? Yes 1
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Kitkat417, Thank you very much for taking time to share your review following your recent stay at Crown Towers Macau. We are pleased to learn that you had a wonderful stay with us. We strive to provide excellent service and product to all our valued guest at Crown Towers, we appreciate your recognition on this effort especially to the... More 

Greater Perth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 28, 2015

Stayed at the hotel from December 1 - 4. This was my first trip to Macau.... And I loved the place, the hotel was amazing and was truly a worthy member of the Crown towers family (Having stayed at the Melbourne chapter on quite a few occasions). The check in was smooth and the staff were very friendly, the hotel... More 

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Connor D, Thank you for taking the time to give us your detailed review on your visit at the Crown Towers Macau. It is our absolute pleasure to be your host on your first visit in Macau and we are most delighted to read that you had a fantastic stay with us. From a smooth check in process,... More 

Manila
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 15, 2015

Not being one who wants to feel important when travelling, my preferences to ensure a good stay includes an ample living space, the presence of a tasteful bath area, and a non constricted view of the vicinity. Of course, cleanliness and choice of linens must meet a certain standard because these materials do end up touching your skin. These are... More 

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Spghtt, Thank you for taking the time to give us your comments on your stay at the Crown Towers Macau. We are delighted to read that you have enjoyed your stay with us and have particularly appreciated not only our software (The detailed, personalize and attentive services from our team members) but also the hardware that we had... More 

Toronto, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2014 via mobile

As part of our honeymoon, we spent 5 days in Hong Kong so we decided to add one more to check out the "Las Vegas of the East" in Macau. Upon arrival, there was an incredible amount of construction noise (I don't know how they can work in the reception area) and we had some serious reservations about whether we... More 

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Paulie68, Thank you for taking the time to give us your comments on your recent visit to the Crown Towers Macau. We are delighted to read that you have enjoyed your stay with us and have particularly appreciated the quality of the breakfast, the bathroom toiletries and more importantly the responsiveness of our team members. It was also... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 26, 2014

I booked this hotel as a package with the House of Dancing Water performance. Luckily I did it to spend extra money to change Hotel and stay at Crown Tower Hotel. Before that I'm staying at Sheraton Hotel and make me not very happy with their services. The day before I check in to Crown Tower Hotel, I received SMS... More 

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Ms. SukiChuah, Thank you for taking the time to give us your feedback on your recent visit to the Crown Towers Macau. We are most delighted to read that you and your mother have enjoyed your stay with us. We greatly appreciate your positive comments on the service quality, the breakfast and our offer of entertainment. Our goal is... More 

Taipei, Taiwan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2014

Well trained staffs with good service; the environment, the setting, and food quality for breakfast was very good compared with other 5 stars hotel. The deluxe room was very comfortable and convenient. I will recommend my friends to stay there when they visit Macau.

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Jeff C, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are delighted to read that you have enjoyed your stay with us and particularly the quality of the service and the food at breakfast. It is always a pleasure to receive positive feedback and your... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 5, 2014

Service and hotel decor everything you would expect for a 5 star. We stayed in a standard suite, first room stunk very badly of cigar smoke, they moved us straight away upon request - no hassles. Room quality and facilities (gym/pool) were first class. The complex had a food hall being developed whilst we were there, it is needed as... More 

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CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. Tony E, Thank you for taking the time to give us your comments on your recent stay at the Crown Towers Macau. We are delighted to read that you have enjoyed the hotel décor, the gym and the quality of our services. The new SOHO area, with its 14 Food & Beverage outlets, is now fully opened since... More 

1 review
5 of 5 stars Reviewed August 30, 2014

Best service ever, from the time we walked in through their door until chek-out! We celebrated our anniversary there and the hotel staff even sent us strawberries w/different kinds of chocolate dips and truffles with matching red wine and flowers! Hotel staff were excellent and service was really personalized, every request was met with a smile. Had our breakfast at... More 

Was this review helpful? Yes
CrownTowersMacau, Front Services Manager at Crown Towers at City of Dreams, responded to this review

Dear Mr. MarkySy, Thank you for taking the time to give us your feedback on your recent stay at the Crown Towers Macau. We are glad to read that you found our service satisfactory and you did enjoy our small gesture of anniversary amenities prepared on this special occasion. Our goal is to exceed every of our customer expectations; therefore... More 

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