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Hard Rock Hotel

#14 of 90 Hotels in Macau
Certificate of Excellence
4.0 of 5
Hotel website
City of Dreams, Estrada do Istmo, Cotai, Macau, China
Hard Rock Hotel
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Ranked #14 of 90 Hotels in Macau
Certificate of Excellence
A recent review
5 of 5 stars Reviewed January 18, 2010
vc160 Christchurch, New Zealand
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602 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel
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Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 18, 2010

very comfy, classy, new and a good atmosphere !! staff were great and the uniform was something different which was reali cool! shame i only stayed there for a night! they had ipod dock/radio thing which made it even cooler! cheap rates for such a well presented room! cant comment much on the location because i didnt realu do much... More 

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Hong Kong
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed January 13, 2010

I had my stay in Early January which was sunday. I booked my room on the same day at around noon in Hong Kong thru a travel agency. When I and my friends arrived the hotel with the shuttle bus of City of Dreams, the bus was stopping at the front door of casino instead of the door of the... More 

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Hong Kong
Level Contributor
72 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed December 23, 2009

Just back from HARD ROCK MACAU for our wedding anniversary. Staff are young and nice (much better than those in Venetian) and they have prepared something special for our anniversary that we are really appreciated. Nice swimming pool, trendy decoration all around the hotel. The main pt is the hotel have different shuttles to the down town while the staff... More 

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Guangzhou
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 21, 2009

We chose the Hard Rock because it was close to the Venetian. The service was good. Rooms were great! One complaint we have is that there is no Hard Rock Cafe in The Hard Rock Hotel!! You would think that they would. Another is that, I was sick, and we wanted to get some advil or something. When we went... More 

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Shanghai
1 review
5 of 5 stars Reviewed December 17, 2009

Just returned from the Macau Hard Rock Hotel and had a great time. After reading the reviews below, I was very hesitate to book my group of 30 in for the week, but I was pleasantly surprised. I was granted an early check-in at 11:00am. The rooms were well appointed, staff friendly and courteous. Nice breakfast buffet and GREAT pool... More 

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Kuala Lumpur
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 28, 2009

I booked 2 rooms (one twin room and another single king) and requested for an early check-in but was told the rooms would only be ready at 3pm. I was disappointed but okay, since the hotel never did commit for early check in. So we went exploring the City of Dreams and also the Bubble show (which was fantastic) to... More 

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HK
1 review
1 of 5 stars Reviewed November 16, 2009

Living in HK for a while, I wanted a nice, calm weekend in Macau and chose the Hard Rock as I was looking for something different from the standard 5 star hotels. I got different for sure, but not in a good way. When I arrived at the ferry, the shuttle didn't stop directly at the hotel (or at any... More 

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HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear JRTHK, We are regret to know you had such an bad experience in the past in our hotel, we appreciate your honest feedback and which really helped us to improve, we ensure you that when the time you return our service level would be total different from your last time as we strived hard to improve to serve everyone... More 

Johannesburg
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 9, 2009

I decided to stay at the Hard Rock, simply because of its location at the City of Dreams which I wanted to explore, having watched the complex being built from my normal room at the Venetian over the road during the past 18months. To be honest I was really worried about the service I would receive from this hotel, for... More 

Was this review helpful? Yes 2
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear jhbboy, Thank you so much for your awesome detailed review, your review has been shared to the staff and management, we would keep doing better to provide the best rockstar service and facilities. We hope to rock with you again in the future! Love All Serve All Rocklee Lourenco Vibe Manager More 

Hong Kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 6, 2009

This hotel is a new one at Macau. I am generally not a fussy traveller, but staying here was a difficult experience. Please avoid staying here. Me and my wife stayed in a deluxe room, which was overlooking a construction site. Guess what, we didn't realise an upgraded room means a room facing a construction site! Room service is lousy,... More 

Was this review helpful? Yes 1
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Garkhi, Please accept our apologies and thank you for your detailed review. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience. Love All Serve All Rocklee Lourenco Vibe... More 

MA
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed June 29, 2009

Getting there: We took a free shuttle fr the ferry terminal to the City of Dreams. We were told the bus wld stop at the hotel, but it stopped at the entrance of the casino. Be prepared to haul your own bag fr the casino entrance to the hotel. Horrible front desk: Poor impression from the get-go with the bad... More 

Was this review helpful? Yes 2
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear custardpudding, Please accept our sincere apologies for the experience that you had, we ensure all these comments would be passed to the management to review. We will be sure our service and facilities qualities has been improved over time. We are indeed very grateful for having for feedback. We hope to have another chance to accommodate your future stays.... More 

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