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Hard Rock Hotel

4.0 of 5
City of Dreams, Estrada do Istmo, Cotai, Macau, China
Hotel amenities
Hard Rock Hotel
Ranked #17 of 83 hotels in Macau
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Traveler Reviews
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314 reviews from our community

Traveler rating
    132
    114
    43
    14
    11
See reviews for
Families
74
 
Couples
86
 
Solo
23
 
Business
24
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Jakarta
1 review
5 of 5 stars Reviewed April 21, 2013

I love this hotel, Located on City of Dream, close to any major casino, have free shuttle bus from airport and Ferry terminal. I will stay again in this hotel for sure and recommend to other traveler.

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Bangor, Maine
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 21, 2013

The hard rock sits across the road from the Ventian. Basically the rooms are as all other hard rocks. It's nice, it's priced competively for the hotels in Macau. The casino is nice. Highly recommend ......

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See 8 more reviews by shoemaker for Macau
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Hong Kong, China
1 review
5 of 5 stars Reviewed April 19, 2013

Excellent Service with big smile! Room is very large & comfortable, great view in higher level good facilities! I bought the package with two tickets for House of Dancing Water which was so much cheaper than buying them separately. We call the room service for cleaning rubbish bin and re-fill the shampoo only, but they gave full set bathing set... More

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Hong Kong, China
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 16, 2013

We bought the package with house of dancing water had a great stay 2 adults 2 young kids.....What a FUN hotel. BIG rooms, clean, hotel staff where very good we needed two cots and still lots of space, Loved the bathroom in the middle of the room, great views looking out onto the Venetian. There is a kids play zone... More

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 16, 2013

We had a suite, and it was quite nice, overlooking the pool and the venetian. Check in was a little bit slow, but the staff was courteous. When we got to our room, someone was in there with their phone just talking on it, we surprised her, and she went out leaving all her stuff, and came back in saying... More

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HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 29, 2013

Dear Sir Please allow me to introduce myself as the Hotel Operations Manager of the Hard Rock Hotel. I would like to take this opportunity to thank you for your constructive feedback with regards to your experience staying with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and... More

Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 14, 2013

I bought the package with two tickets for House of Dancing Water which was so much cheaper than buying them separately. The hotel although rates four star was huge especially after staying in a HK guesthouse. The standard room facing the Grand Hyatt hotel is comfortable with 4 pillows but what surprised me was a counter which can serve as... More

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

It is a hotel I highly recommend especially for family with teenage kids.They would love it! The suite that we stayed made us feel like rock stars - the interior is posh and cool, with the bathroom in the middle (with glass from the ceiling thro which you can enjoy watching the TV while in the bathtub) and water sink... More

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Manila, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 9, 2013

I usually stay at the Venetian when I travel to Macau. This time, we decided to stay at Hard Rock Hotel because we wanted to catch the House of Dancing Water show. This hotel did not disappoint me at all. The front desk staff was extremely polite and helpful. I give my 2 thumbs up to Loka in concierge. He... More

Was this review helpful? Yes
See 2 more reviews by thelittlebigsister for Macau
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 4, 2013

I stayed in hard rock hotel mostly due to the dancing water show; it's not a grand hotel but modern and energetic. The room is very spacious and everything looks clean and hygienic. The front and housekeeping staffs are all friendly too.

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

Palawan, Philippines
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

We had an amazing stay at Hard Rock Hotel Macau! It was an unforgettable stay for the whole family. The Hotel has a unique touch, so classy and has a modern homey effect! Our room was so spacious,so clean and with great views. The hotel service was so good, the whole staff were very friendly, efficient and very accommodating. We... More

Was this review helpful? Yes
See 2 more reviews by simplyCarol396 for Macau
HardRockMacau, Manager at Hard Rock Hotel, responded to this review
April 30, 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Corner suite(10)
  • Free shuttle(8)
  • Very nice(7)
  • Free wifi(4)
  • Water show(4)
  • Food court(4)
  • Very friendly(3)

Additional Information about Hard Rock Hotel

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Region: China > Macau
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #17 of 83 hotels in Macau
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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Hard Rock Hotel
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