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Hard Rock Hotel

#14 of 90 Hotels in Macau
Certificate of Excellence
4.0 of 5
Hotel website
City of Dreams, Estrada do Istmo, Cotai, Macau, China
Hard Rock Hotel
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Ranked #14 of 90 Hotels in Macau
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Justin L
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615 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (615)
  • Mar-May only
    (163)
  • Jun-Aug only
    (167)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (131)
All months
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

A brilliant hotel in its own right, great services, lengthy list of amenities and gorgeous rooms as well. However, if you are familiar with the history of Hard Rock and the spirit behind it that makes it a special place for misfits, raw musical geniuses, biker gangs, black-tops, hot rods and the lots... In other words, the soul and spirit... More 

Was this review helpful? Yes
Singapore, Singapore
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for only 1 night in July for my bf birthday celebration. Stayed at standard King room, loved the hotel, beautiful room, great facilities and excellent services provided, and free bus available to mainland. Birthday brownie chocolate cake for free was delivered on time, its big enough for 4-5pax and its tasty, just a little bit too hard... More 

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Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Clean & cosy room, great experience stay in this Hard Rock Hotel. Shall have more in-room entertainment channels or devices. Live band shall play more rock songs instead of pop songs in view the name of 'Hard Rock'.

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Ng K, Thank you for for taking time writing us an review, with your review we will be able to look into our spaces of improvement, we are truly excited to accommodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Perth
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Hard Rock Hotel Macau for a few day on the way back to Singapore. Room rate was very attractive and we are kicking ourselves that we didn't stay longer to enjoy Macau more. Check-In was quick although our room wasn't ready for us when we arrived from China which was a little disappointing after out tiring and hot... More 

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Paul V, Thank you for taking time to write us a review, it was lovely to know you have enjoyed your stay with your family at the Hard Rock Hotel Macau, it is pleasant to know you love our room and facilities, Regarding your feedback on the pool we have already passed your idea to follow up, thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We had an Amazing stay with Hard rock Hotel for celebrate my birthday. They gave me lovely brownie chocolate cake for free !! Its sooo tasty 😁😁 Everything is perfect! The location, room, staff and the breakfast is really nice. Thank you for making my birthday more memorable & definitely coming back soon 🙏🏻🙏🏻❤️❤️

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear ida r, Thank you for taking time to write us an review, we are glad to have you here to celebrate your birthday and glad to know you had a pleasant stay with us. We look forward to rock with you again n the future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We tried to check in but was told the rooms would be ready in 30 mins. When we tried to check in again an hour later, we were told the rooms would require another 20 mins. When we tried to check in for the third time half an hour later, 2 rooms were ready but not the third. When I... More 

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Hong Kong, China
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is a basic hotel with everything inside the room rudimentary,the most terrible one is the iron which is too light to be real, afterall, it does not seem to work. However, the worst service was the concierge who straightly told me that he would not help me to reserve a table for me and I had to call... More 

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Amy3344, Thank you for writing us a review, we regret to know such experience has happened to you, this is definitely now our standard and we will further investigate regarding this issue, we still glad that you have enjoyed the welcome drink at the cafe, we hope your overall experience was still pleasant, we will strive to do better... More 

Tacloban City, Philippines
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

nice hotel at City of Dreams complex, check in is fast and got wonderful room, the staff are all polite and efficient, there's only one thing though, the birthday cake that supposed to be a gift from the hotel didnt arrive, stayed overnight to celebrate my birthday and to watch "The dancing water". transportation is easy, have shuttle bus to... More 

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear goldengirl7156, Thank you for writing us a review, we regret to know that the cake was missed, we will follow up and make sure will take this experience seriously, we hope that your overall stay was still pleasant. We hope to welcome you back to provide you a real rockstar experience in the future. Love All Serve All Rocklee... More 

Kuala Lumpur, Malaysia
Level Contributor
95 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 652 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for one night only on a trip to see "The House of Dancing Water". Check-in was fairly quick and polite. Though it is only on check-out that they inform you that the unnecessary 'deposit' that they at check-in will actually take 10-14 days to be refunded to your credit card. I pesonally do not find this practice to be... More 

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear WorldBreeze, Thank you for writing us a review, your feedback is crucial for us to improve what we lack of, we regret to know that you didn't have a rockstar experience, we will get in touch with you to update your preferences and revert your comments to our management. Regarding the credit card refund the policy is not set... More 

Jakarta, Indonesia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very close to Macau airport, located in City of Dream complex. Superb room, wonderfull cafe, excellent service, free bus avaiable to mainland. I live like a rock star, here. The hotel gave vouchers: gambling vouchers and hard rock shop's voucher. I could get very nice presents for my wife and two children. What a nice surprise.

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Fana S, Thank you for writing us a review, we are glad that you have enjoyed your stay and the facilities that we provided, we look forward to accommodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Hotel Review Summarization

What travelers say

  • Free shuttle(7)
  • Very nice(6)
  • Corner suite(5)
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Other (170)

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