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Hard Rock Hotel

#13 of 89 Hotels in Macau
Certificate of Excellence
4.0 of 5
Hotel website
City of Dreams, Estrada do Istmo, Cotai, Macau, China
Hard Rock Hotel
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Ranked #13 of 89 Hotels in Macau
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Fransis N Jakarta, Indonesia
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566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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  • Chinese (Simplified) first
  • Danish first
  • English first
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Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel was great. Just what I expected from 5 star hotel. We stayed in standard king room; the room is spacious. However no bidet shower in the toilet, and it is seperated from the bathroom. The staff is awesome and professional. The hotel is wtihin walking distance to Venetians and Sands. They provide free shuttle bus to almost major... More 

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Senior Contributor
28 reviews 28 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very good and they have a nice swimming pool. You can go to Hard Rock Cafe and received a very nice welcome drink. There are a big shopping and cassino in this complex (City of Dreams). In the same place is the Dancing of Waters (amazing show). They dont have a breakfast. Just cross the strret and... More 

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HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Luciana C, We are glad that you enjoyed your stay with us and thank you for giving us a feedback so we can understood more of your needs and preferences, we look forward to rock with you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Dongguan City
Top Contributor
73 reviews 73 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is much better than i expected. Staffs were extremely helpful in almost everything we asked from extra bottles of water to buying ferry tickets into China. Great location, right across from the Venetian and next to the Sands! All the shopping and gaming within walking distance! The pools were nice and one of them was even heated! In... More 

Was this review helpful? Yes 1
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear calvinwei, We are so grateful for your detailed review which is such a great motivation for us. For your info we do have pillow choices! We would love you know your choice of pillow so you can sleep well like a rock in your next stay. We will share you experience with our team and make sure you have... More 

Bangkok, Thailand
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in the Hard Rock Hotel City of Dreams in Macau for 1 night, and I had nothing to complain about. There is free shuttle service from/to either ferry port and airport that runs every 10 minutes. The hotel is right across from The Venetian where you can go shop and eat in the food court. The room is... More 

Was this review helpful? Yes 2
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear diceman1984, Thank you for for taking time writing us an review, with your review we will be able to look into our spaces of improvement, we are truly excited to accomodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

a bit disappointed as HOUSE OF DANCING WATER close for a week the view from room is a construction site of a new hotel (still 2 yrs time making) also i was given a king bedroom with my booking for 2 bed instead with no informing of bed change

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HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear guest, Thank you for for taking time writing us an review, with your review we will be able to look into our spaces of improvement, we are truly excited to accomodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Senior Contributor
32 reviews 32 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hard Rock Hotel is 1 from 3 hotels inside the City Of Dreams Complex. This Complex consists of couple casinos, shopping mall, SOHO (Pub, Cafes), Hard Rock Cafe of course, House of Dancing water, and many more. We spent 1 night here before entering China, What we always like about Hard Rock Hotel is that the room always has a... More 

Was this review helpful? Yes 1
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Denny F, Hey there rock star, we are grateful that you wrote us such a great detailed review, with that motivating review we will strive to keep up the great work to deliver the best service that we can. We look forward to see you back to our stage again in near future! Once again thank you for the... More 

Minsk, Belarus
Top Contributor
141 reviews 141 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Didn't stayed there for a night, but loved to stop there for a cocktail with my grirlfriends. I think that inside the hotel one of the most beautifull interiors and all the bars make you feel really cool and sure that you will not feel bored as there are many things to do.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

In terms of room decoration, I think the picture presents better than what it really looks in reality. We stayed at the standard room with a king bed. The bathroom design is not quite up to expectation particularly the colour of the door and the bath area is not quite user friendly. The toilet and the bath area are separated... More 

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Hong Kong, China
2 reviews
4 of 5 stars Reviewed March 10, 2015

We enjoyed very much of our stay in this stylish and comfortable hotel. It was a great night to celebrate our wedding anniversary. The hotel gave us a surprise by preparing some complimentary gifts for us. The gift was a bottle of red wine and some nice chocolates. We noticed these welcome gifts immediately when we opened the room door.... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

We stayed at the Hard Rock Hotel for 3 nights in late January 2015 and found the property, the location and the staff simply outstanding. Our room was fantastic with a great view, and the free shuttle buses from the underground terminal made it so simple to get to anywhere in Macau that you wanted to see. We will definitely... More 

Was this review helpful? Yes 1
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