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All 85 Macau hotels

Hard Rock Hotel

4.0 of 5 Hotel   |   City of Dreams, Estrada do Istmo, Cotai, Macau, China
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Hard Rock Hotel
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83%
Ranked #15 of 85 hotels in Macau
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Fishmonger1976 Hong Kong, China
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479 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Hong Kong, China
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fantastic room with a great view of the surrounding complex. We probably paid full price, but me and my mate split the cost and took one part of the suite each. This particularly suite was a wide Y shaped room with many fancy features such as being able to see through an opaque window of the bathroom from the living... More

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Perth, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Hard Rock Hotel is very close to the Venetian which has a food court there which is very handy. This hotel is very clean, friendly and close to the night shows Taboo and House of Dancing Water. Was very happy staying there and would stay there again in the future.

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Cebu Island, Philippines
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked in rather late (about 9pm) at Hardrock because we were coming from Hongkong at that time. When the hotel attendant checked my passport, she noticed that that it was my birthday and immediately greeted me. I thought that that was it ... but minutes before midnight, the hotel staff managed to prepare a cake and fruits and have... More

Was this review helpful? Yes 1
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Abwana, Hey thank you for staying with us, it is a very happy opportunity for us to celebrate your birthday with us. It is our passion to rock your world and we are always looking forward to rock with you again. All Is One Rocklee Lourenco Vibe Manager - Hard Rock Hotel Macau More

Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just love this hotel, from the free shuttle from the Macau ferry terminal to the friendly staff. The room is big, comfortable, very chic, clean and modern. My children loved the swimming pool especially the white sands there. I have nothing bad to say about this hotel. You need to stay here when in Macau.

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HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear FebrynaW, We love to rock your world as much as you did to rock ours by giving us such a lovely comment. Your review is very encouraging and energises us to keeping rocking our service spirits. We are looking forward to accommodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

2nd time we have stayed...although our beds were on the hard side a quick call and we were moved. These guys have made customer service their own...exceptional on all fronts! We needed to book the ferry to HK airport for 9:30am and Peter and Ian from concierge sorted it at 11pm prior to knocking off. Future managers there...nothing was an... More

Was this review helpful? Yes 1
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Darren H, Wow! The title of your comment is really motivating and keep us going! We are very happy to have you staying with us again and it is our pleasure to accommodate all your needs, because in Hard Rock you are a rockstar. Love All Serve All Rocklee Lourenco More

Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 19, 2014

Clean room, very comfortable 2 queen size bed, staffs are great, check-in is fast. The only thing I don't like the idea of the bathroom and toilet separated. Just imagine you have do a big business, and there's no tap for you to wash your hands, you have to come out and go to the bathroom. Other than that, this... More

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Manila, Philippines
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 18, 2014

I booked their promo stay with tickets for the House of Dancing Water as I missed this show the last time I visited Macau. We arrived in Taipa, Macau via Cotai ferry boat around 930 am. There was a shuttle bus waiting for us to bring us to the Hard Rock Hotel. When we reached the hotel, the bell service... More

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HardRockMacau, Manager at Hard Rock Hotel, responded to this review

Dear ByGodsGrace, Thank you so much for your kind review and for giving us 5 stars on the rating, we are so glad that you had a comfortable and positive stay with us. We will strive to keep up our good service and we will be looking forward to serve you again in near future. Love All Serve All Rocklee... More

Manila, Philippines
2 reviews
5 of 5 stars Reviewed May 31, 2014 via mobile

Our room had a great view and the room was near perfect. The pool was undergoing maintenance when we were there but it was cold anyway so we didn't mind. We were also celebrating our anniversary+birthday and we were extremely pleased that they sent us a cake which tasted heavenly. When we came back after touring, we were surprised they... More

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HardRockMacau, Manager at Hard Rock Hotel, responded to this review

Dear TrishR01, First of all thank you for your kind review, and we are really lucky to be able to "wow" you for your anniversary and birthday. We apologise for the inconvenience that caused from the pool, we will strive to improve to provide you the best experience for you. It will be a pleasure to serve you again in... More

Kolkata
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 29, 2014

Coming from star Virgo hk we found venetian too crowded, too loud n too uncomfortable. Anyway we have somehow spent the night. Then we came to Hardrock where we have booked for 2 nights. It came as a fresh whiff. The interior of city of dreams is stunningly beautiful and exudes class. Rooms r good at this price. Staff very... More

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review

Dear Rajesh, First of all, thank you for your kind review, we are very happy that we are able to provide you a comfortable stay, it is our pleasure to deliver you a rockstar service and experience, we are looking forward to serve you again when you return to Macau. Love All Serve All Rocklee Lourenco Vibe Manager More

1 review
5 of 5 stars Reviewed May 23, 2014

Convenient with shuttle bus from Macau Ferry to Hotel. Had a great and pleasure stay.So sweet & surprise of them to send me a complimentary birthday cake, red wine, fruits and cute chocaolates.Service & view was good, will be my first choice stay if coming back to Macau again.

Was this review helpful? Yes
HardRockMacau, Manager at Hard Rock Hotel, responded to this review

Dear Lili, First of all we thank you for your kind review, we are very lucky to have you during your birthday. It is our pleasure to rock your world, we will keep it up and we look forward to serve you again in future. Love All Serve All Rocklee Lourenco Vibe Manager More

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Additional Information about Hard Rock Hotel

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel 4*
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376 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#2 Casino Hotel in Macau #5 Spa Hotel in Macau #10 Family Hotel in Macau #11 Romantic Hotel in Macau #13 Business Hotel in Macau #13 Luxury Hotel in Macau
Hotel Class
Official Description (provided by the hotel)
Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
Number of rooms
322

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