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Hard Rock Hotel

#18 of 91 Hotels in Macau
Certificate of Excellence
4.0 of 5
Hotel website
City of Dreams, Estrada do Istmo, Cotai, Macau, China
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1 room 1 guest
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Hard Rock Hotel
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630 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (630)
  • Mar-May only
    (163)
  • Jun-Aug only
    (182)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (131)
All months
1 review
3 of 5 stars Reviewed yesterday NEW

Considering it is a 4-star hotel I expected a better breakfast than what we had here. Toasts came in 1-inch think white or brown but no other selection. No muesli. Bacon as hard as rock! The hush brown was cold. I expected some American breakfast such as some basic hot cakes or waffles but there was not any hot cakes.... More 

Was this review helpful? Yes
Seattle, Washington
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is an interesting hotel because it is a round building. I like the lobby decor since I had a lot of time looking at it while waiting to be checked in. The breakfast buffet was small but it tasted alright.

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Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed in the hard rock in Vegas and expected this to be the same, it was nice but very expensive for what was not anything greater than you'd see in other standard hotels. One outstanding thing about this hotel is the house of standing water show, it's a must see amazing! What I didn't understand was how quiet and... More 

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Hong Kong, China
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel with one of my business partners. We did have a corner suite, enough space with great view. Also celebrated the birthday and the cake was so huge, we could not even finish. The best in the hotel was the entertainment and the food in the Hard Rock Cafe. The internet is very slow, this needs... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Very expensive. Rooms not as expected and poor,. Hotel looks better on the outside. Rooms were smelly and bedding were not comfy and be careful what to use in the rooms as extra charge will incur at check out. Totally disappointed

Was this review helpful? Yes 2
Auckland Region, New Zealand
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room at the hard rock was excellent, to top it off it is in the city of dreams which is home to many great attractions such as the dancing water show, the dragon show, the hard rock cafe, bars and night clubs! Recommend 100%

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's the first feeling when I entrance Hard Rock Hotel Macau. I arrived at 2 PM and the staff said my room still cleaning and I can check in at 3.30 PM. The room is so big, tidy, and clean. I booked for the two queen size room with the view of Venetian and the pool. The pool is nice... More 

Was this review helpful? Yes 2
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear Rara Rejeki, Thank you for writing us a review, we are glad to know you had a pleasant stay with us and enjoyed our facilities, we hope to welcome you again in the future on your next stay in Macau. Love All Serve All Rocklee Lourenco Vibe Manager More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Very disappointed. First of all, the hotel give me a good image from past review. The check in time is 3pm, we arrived hotel around 1pm and check in, the staff Jackie said that our room will be prepared at 3pm and we can go to our room. So we walk around and come back again around 3:30. The most... More 

Was this review helpful? Yes 3
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear edwindlaw, Thank you for writing us your review, we regret to know you had a bad experience, with you review and comment we will share with the management to follow up to make sure we make improvements. Please accept our apology and we hope in future we can welcome you again to provide you a better experience and pleasant... More 

Hampton, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a wonderful stay at the Hard Rock Hotel for three nights in July. The room was huge and staff were helpful. It's connected to the rest of the city of dreams and you have easy access to the best hotels of the Cotai Strip. The hotel does have rock memorabilia but it seems the theme here is more... More 

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear pcooney001, Thank you for for taking time writing us an review, with your review we will be able to look into our spaces of improvement, we are truly excited to accomodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Singapore
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

superb service and great handling by the staffs of Hard Rock throughout my stay. even though its packed with tourists from the Mainland, they still poses a professional look and handle each individual cases. Check in smooth and concierge was helpful! The food around the hotel is great and lots of choices for you! and I watched the House of... More 

Was this review helpful? Yes
HardRockMacau, Vibe Manager at Hard Rock Hotel, responded to this review

Dear SteveLimxz, Thank you for for taking time writing us an review, with your review we will be able to look into our spaces of improvement, we are truly excited to accomodate you again in near future. Love All Serve All Rocklee Lourenco Vibe Manager More 

Hotel Review Summarization

What travelers say

  • Free shuttle(7)
  • Very nice(6)
  • Corner suite(5)
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512 photos of this hotel

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Room/suite (113)
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Pool/beach area (12)
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Dining (16)
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Other (184)

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Room/suite (4)
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Dining (1)
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