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Four Seasons Hotel Macau, Cotai Strip

Travelers' Choice award winner
Estrada da Baia de N. Senhora da Esperanca, S/N, Macau, China
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Four Seasons Hotel Macau, Cotai Strip
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Four Seasons Hotel Macau, Cotai Strip
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405 reviews from our community

Traveler rating
    293
    79
    22
    6
    5
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98
129
16
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (405)
  • Mar-May only
    (105)
  • Jun-Aug only
    (116)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (87)
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Hong Kong, China
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

The rooms are what you expect from a four seasons hotel, I wasn't disappointed by the eventual room we got at all. What tarnished our experience was we had to not only wait over 1 hour for our room to be available on arrival, they gave us a smoking room despite the wait! What was really annoying was when we... More 

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Hong Kong
Contributor
15 reviews 15 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family recently went to Macau for the long weekend (we live in Hong Kong) and selected the Four Seasons based on its family friendly reviews and non-gaming nature. The hotel itself did not disappoint in terms of facilities, but it truly excelled in customer service. There was a lot of attention to detail in what was provided for small... More 

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Saunderton
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from our Global conference held at Four Seasons Macau. As one of the organisers I cannot praise this hotel enough for their professionalism in the preparation stages. This is the only hotel on Cotai strip that feels like a hotel, it is immaculate, the staff are so warm and inviting and they helped make our conference a real... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear SteBarSaunderton, Thank you very much for taking the time to write such a motivational review about FSMacao. We are thrilled to read your kind words about the hotel and our employees. We will keep up the good work and look forward to having you back soon. Yours sincerely, Reginia Tam Public Relations More 

Bengaluru (Bangalore), India
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Great Hotel with great service attitude. The location is good and so are all the restaurants/conference halls. The rooms are large and spacious. Bathrooms are pristine clean and very large. Work table has sufficient lighting and very comfortable. Only one issue - mattress are very soft esp for people who like little firm bed. Gym, Spa and Swimming pool -... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Sandeepmohangupta, Thank you very much for reviewing FSMacao at TripAdvisor. While we are glad to know that you enjoyed our offerings for business traveler, we felt sorry about missing to find out your personal preference in details. Actually options of pillow and mattress are available to enhance the sleeping quality of our guests. Please do not hesitate to write... More 

Top Contributor
92 reviews 92 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for one night and it was wonderful! The guest relations assistant manger Sheila Ho, greeted us and check us in, very polite and professional and go all the way to assist. The room was big and well appointed, the bed was so comfortable that I don't want to wake up! Normally I stay at Conrad as I'm an... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Carrie_yeung, Thank you very much for writing such a nice TripAvisor review on FSMacao. Please help us extend our sincere appreciation for your auntie's assistance too. Without her, we may not have this wonderful opportunity to receive you to our hotel. We have shared your kind words with the team, and Sheila, our Guest Relations Manager, also remembers you,... More 

Sao Paulo, SP
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Four Seasons for a week and was impressed right from the chauffeur pickup at the ferry terminal. The staff are extremely helpful and go out of their way to please you. The rooms are very comfortable, the restaurant is just excellent and the conference facilities are awesome. I would stay here again anytime!

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear RAJ_LAKH, Thank you very much for taking the time to write a review about FSMacao at TripAdvisor. We are very happy to know that you had an enjoyable experience with us. We look forward to having you back soon. Yours sincerely, Reginia Tam Public Relations More 

Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Meticulous staff. Awesome location. Convenient everything. Great bar and restaurants. I'm staying here, right now, got upgraded to a two room 100 square meter executive suite. Unreal. I can keep trying to describe it here, but you should just book and come and see for yourself. I am not a gambler either. I just wanted to come, taste Portuguese food... More 

Was this review helpful? Yes 1
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Robert R, Thank you so much for writing such a motivational review about Four Seasons Hotel Macao. Our people were very happy and were touched by your kind words about your experience. Although it is our responsibility and commitment to take good care of our guests, we still can't stop our emotion every time when we know our guests... More 

Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

We chose to stay in Four Seasons for my birthday in March. We checked in at around 7pm and the staff told us that we have been upgraded because of my birthday and complementary birthday cake would be delivered as well. We did not request in advance and they discovered that when I checked in by using identity card. We... More 

Was this review helpful? Yes 1
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Nampak, Thank you very much for reviewing Four Seasons Hotel Macao at TripAdvisor. We are happy to know that you like the little touch that we did on your birthday. However, regarding your spa experience in the Hotel, we will appreciate the opportunity to learn more how we may be able to enhance your future experiences. Please feel free... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 26, 2015 via mobile

situated centrally amongst all the action, but away just enough to be exclusive. The concierges here are amazing, whether it be advice, reservations or any other need, they do not disappoint. Neither do any of the dining options or amenities.

Was this review helpful? Yes
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear CB, Thank you very much for writing a hotel review. We are happy to know that you enjoyed your recent stay at Four Seasons Hotel Macao, and our Concierge team did contribute on your pleasant trip. Please stay in touch with Freda, our Chef Concierge (concierge.mac@fourseasons.com). She is delighted to assist in planning your next visit to Macau. We... More 

Hong KOng
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 25, 2015

It lives up to the Four Seasons brand name. The minute you steps into the lobby, you can feel the subtle yet palpable elegance of the hotel. The lighting is warm and comforting. The scent they choose is seductive. All the staffs are courteous. So far so good. I stayed in the standard room. It has all the standard facilities... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear BMWFANS, Thank you very much for taking the time to write a hotel review. It is good to know that the hotel is up to your expectation. Your advice on upgrading the rooms' furniture and technology are shared among the teams and our management, and we found them very constructive. Hope it won't us long to be there one... More 

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