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Four Seasons Hotel Macau, Cotai Strip

Travelers' Choice award winner
Estrada da Baia de N. Senhora da Esperanca, S/N, Macau, China
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Four Seasons Hotel Macau, Cotai Strip
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Four Seasons Hotel Macau, Cotai Strip
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395 reviews from our community

Traveler rating
    286
    77
    21
    6
    5
See reviews for
96
128
15
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (395)
  • Mar-May only
    (95)
  • Jun-Aug only
    (116)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (87)
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Hong Kong, China
2 reviews
5 of 5 stars Reviewed 1 week ago

We chose to stay in Four Seasons for my birthday in March. We checked in at around 7pm and the staff told us that we have been upgraded because of my birthday and complementary birthday cake would be delivered as well. We did not request in advance and they discovered that when I checked in by using identity card. We... More 

Was this review helpful? Yes
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Nampak, Thank you very much for reviewing Four Seasons Hotel Macao at TripAdvisor. We are happy to know that you like the little touch that we did on your birthday. However, regarding your spa experience in the Hotel, we will appreciate the opportunity to learn more how we may be able to enhance your future experiences. Please feel free... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

situated centrally amongst all the action, but away just enough to be exclusive. The concierges here are amazing, whether it be advice, reservations or any other need, they do not disappoint. Neither do any of the dining options or amenities.

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear CB, Thank you very much for writing a hotel review. We are happy to know that you enjoyed your recent stay at Four Seasons Hotel Macao, and our Concierge team did contribute on your pleasant trip. Please stay in touch with Freda, our Chef Concierge (concierge.mac@fourseasons.com). She is delighted to assist in planning your next visit to Macau. We... More 

Hong KOng
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It lives up to the Four Seasons brand name. The minute you steps into the lobby, you can feel the subtle yet palpable elegance of the hotel. The lighting is warm and comforting. The scent they choose is seductive. All the staffs are courteous. So far so good. I stayed in the standard room. It has all the standard facilities... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear BMWFANS, Thank you very much for taking the time to write a hotel review. It is good to know that the hotel is up to your expectation. Your advice on upgrading the rooms' furniture and technology are shared among the teams and our management, and we found them very constructive. Hope it won't us long to be there one... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

FS never disappointed you! Lovely and cosy hotel, a lot of Portugese elements in the hotel decoration. We've stayed in a suite with living area, very spacious room. Service and staff is good! The hotel itself do not have a casino, so environment is a lot quiet than other hotels nearby, yet close to the shopping and dining facilities in... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear TrevalLover, Thank you very much for taking the time to write such a nice review about FSMacao at TripAdvisor. It is our great pleasure to know that you enjoyed the entire stay. We look forward to welcoming you back to the hotel soon. Yours sincerely, Reginia Tam Public Relations More 

Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 8, 2015

I had the amazing opportunity to stay at fsmacau. Quite simply the best service I have had at any four seasons thus far. From the greeting that came at the ferry terminal to the greeting upon check in they went above and beyond to make sure I know they want me here. Every staff member is smiling, warm and ready... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear marchant78, Thank you very much for taking the time to review Four Seasons Hotel Macao. We are glad to know that you enjoyed your entire experience at the hotel, especially the dining pleasure at our Michelin Two-starred Chinese restaurant, Zi Yat Heen. We look forward to welcoming you back to the hotel soon. Yours sincerely, Reginia Tam Public Relations More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 6, 2015

I felt Macanese are unfriendly and unkind. But you can be compensated for it at the Four seasons. They are nice and try to satisfy you with a good service. Spa and massage was also good ! The hotel was quieter and more peaceful than any other hotel in Cotai.

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear 유미 박, Thank you very much for taking the time to write a TripAdvisor review about FSMacao. We felt sorry to hear that the Macanese whom you met did not impress you positively. We believe there might be misunderstanding in between as we found most of the Macanese are enthusiastic in welcoming visitors to Macau. Having said that, we... More 

Hong Kong, China
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 1, 2015

2 outdoor pools (one heated) to swim in and a vey Zen hidden Jacuzzi for a nice dip. Plenty of sunbeds, chairs and tables for guest's use. However, noise, smell and polluted air came from the construction site right opposite the hotel. Bathroom is nice with good amenities, but in general the room is not up to my expectation for... More 

Was this review helpful? Yes 2
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Louandb, Thank you very much for commenting your recent hotel experience at TripAdvisor. While we are glad to know that you enjoyed the relaxing moments at our swimming pool area, we felt sorry about the inconvenience of not having an in-room coffee machine in Deluxe room. According to the current standard, it is only available from Premier room and... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2015

I stayed here for work. Lovely ambience and luxurious rooms. Found my new favorite lotion here, Vervaine by Loccataine which they stocked as amenties. But the winner for me was the attention to detail in customer service, which i have another of examples. 1. Had a book i was reading but didn't have a bookmark so was doing dog ears.... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Alcinda T, Thank you very much for writing such a nice review at TripAdvisor about our Housekeeping team. We can't describe the happiness and motivation that we obtain from your words. We will keep up the good work and continue to explore other opportunities to enhance our guest experience. We look forward to having you back soon. Yours sincerely,... More 

Hong Kong, China
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 12, 2015

My wife and I are regular travellers to Macau, averaging 10-15 trips a year, usually staying either at Grand Hyatt, Conrad or Wynn, but usually the first two mentioned, this is the first time (Feb. 8-12) that we have ever stayed at the Four Seasons in Macau. First of all, I have to admit the bathroom amenities are of L'Occitaine... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear 711traveller, Thank you very much for taking the time to write a review at TripAdvisor. We are happy to know that you enjoyed the recent experience at Four Seasons Hotel Macao. We believe it is the first of many more memorable experiences to come. Please write to our Hotel Manager, Mr. Goncalo Monteiro at goncalo.monteiro@fourseasons.com, if there is anything... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2015

My stay was superb, the hotel was exclusive and well situated. The lobby was enchanted with beautiful flowers and friendly staff, always around ready to assist with my luggage or requests. Awesome Spa, restaurants and hotel facilities! They made efforts to remember my name and my itinerary and would always check to make sure I was enjoying my stay, such... More 

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FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review

Dear Lybnicole, Thank you very much for writing a review at TripAdvisor. We are so happy to know that you enjoyed the entire experience at Four Seasons Hotel Macao. We have already shared your nice words with Jay, our Assistant Director of Rooms, and his team. They all appreciated the motivation very much and look forwards to welcoming you back... More 

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