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Rockwater Secret Cove Resort

Certificate of Excellence
5356 Ole's Cove Road | Halfmoon Bay, Halfmoon Bay, British Columbia V0N 1Y2, Canada
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Rockwater Secret Cove Resort
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555 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The staff at the resort are very poorly trained. This reflects on management entirely. At a 5 star resort with these types of prices, more is expected of the staff. The restaurant is the biggest joke. The whole experience was NOT fine dining, it wasn't even greasy spoon diner level of service. The manager seated us wearing a large winter... More 

Helpful?
1 Thank Christine M
Vancouver, Canada
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for 2 nights with my husband for a break away from the city. The resort isn't far from the Langdale ferry which is nice. We stopped on the way at the grocery store to pick up a few items for the room which had a mini fridge. Brought our own wine for the room from home however there are... More 

Helpful?
Thank jaclynd82
Rod M, General Manager at Rockwater Secret Cove Resort, responded to this review

Dear jaclynd82 Thank you for your review. We are glad you enjoyed the cabin. I have followed up with housekeeping in regards to water, cork screw and throws. As you noted, we are in the midst of renovations, dinning-room, lobby and restrooms are done. Hope to see you soon to see the rest of our renovations. Best Regards Rod Morrison... More 

Toronto, Canada
1 review
1 of 5 stars Reviewed 1 week ago

My wife and I got married here in the summer of 2015. 1. Her parents' reservation was mysteriously cancelled when we arrived for check-in. 2. Our guests were supposed to receive a 15% discount on their stay if they stayed for three nights. On check-out they all had to explicitly correct their bill because the hotel didn't honor the discount... More 

Helpful?
Thank Will F
A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

Overall, the restaurant and serving staff were great. The room was poor: - Dirty ice bucket from previous guests - Broken washing basin faucet - No alarm clock - Old shampoo container left from previous guests - Loud, broken fan for electric fire. This fan / fire also turned itself on in the middle of the night, woke us up... More 

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
Rod M, General Manager at Rockwater Secret Cove Resort, responded to this review

I am sorry for your experience. I have followed up with management about their response to the issues you had with your room. This is from a lack of experience, and again I apologize. We are in the process of renovations, January 6th to the 22nd, to address such issues that you experienced with fixtures and exhaust system. I have... More 

Sechelt, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We sadly didn't have a good experience last New Year's, but found out they had changed hands. I mentioned the issues to them and they gave us a deal if we attended on New Years this time around. We had a fabulous evening! The staff are AMAZING!!! We had a blast dancing the night away after dinner. The food was... More 

Review collected in partnership with this hotel

Helpful?
Thank ChristinaGraceS
Rod M, Manager at Rockwater Secret Cove Resort, responded to this review

Hello Christina We are so glad you enjoyed yourself. We haven't changed hands, just a whole new management team.. We are closing for renovations January 6th to the 22nd to update dinning-room, lobby, and the cabins. We hope we see you soon to check out our renovations. It was a pleasure meeting you both. All the best Rod Morrison Assistant... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Stayed in a 1 bedroom cabin our first 2 nights, then in a tent suite our last night. When we arrived we found out their 1 bedroom cabin was actually a studio not a one bedroom. We were told that is what they called a 1 bedroom cabin suite, confusing and unexpected. The Cabin suite is clean and private, some... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Julie K
Rod M, General Manager at Rockwater Secret Cove Resort, responded to this review

Hello Julie K Thank you so much for your review. We do have an amazing staff. We will be closing for renovations January 6th to January 22nd, updating the cabins, restaurant and lobby. I hope you will be able to visit us again once our renovations are complete. Part of this upgrade we are working with our internet provider to... More 

West Vancouver
1 review
5 of 5 stars Reviewed December 29, 2015

Perfect later moon! It was cold and rainy and still spectacular. Actually the rain in the Luxury tent at night was sort of my favourite, sounded lovely. The "low season" rates are a bit more reasonable. Avoided it in the summer due to really high rates for tents.

Review collected in partnership with this hotel

Helpful?
Thank rebeccapY2900XJ
Burnaby
1 review
3 of 5 stars Reviewed December 26, 2015

The tents are unique and much needed experience for all. However, this resort is unkept and outdated. The quality is low compared to what one would expect at the listed resort price/night. Staff are kind, the restaurant is 10/10.

Review collected in partnership with this hotel

Helpful?
Thank Trevor (Hnymoon... S
Rod M, General Manager at Rockwater Secret Cove Resort, responded to this review

Dear Trevor Thank you so much for your review. We are so happy you enjoyed your food and our friendly staff. It also nice when their hard work and demeanor is mentioned. I will make sure each department follows up with them, and let them know about your experience. We are in the process of renovating, and as of January... More 

Langley
1 review
4 of 5 stars Reviewed December 18, 2015

The resort is showing its age. (Peeling paint, etc.) We are very glad that you are renovating. The pathway lighting to our cabin (#11) was inoperative during our stay, making the walk back from the restaurant unreasonably dangerous in the dark. Seriously... someone is going to get hurt. This needs to be addressed immediately. Staff was pleasant enough, but the... More 

Review collected in partnership with this hotel

Helpful?
Thank G3133QDmarkb
Rod M, General Manager at Rockwater Secret Cove Resort, responded to this review

Hello G3133QDmarkb Thank you so much for your comments. It was a pleasure to meet you on the 15th. As we discussed on the 15th we are closing for renovations on January 6 - January 22, we are quite excited!! The pathway to cabin #11 is being addressed as I sending you this email. I have spoken with Levi our... More 

Vancouver, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 11, 2015 via mobile

The "resort" is looking run down. We booked our room in the lodge. Was not clean and out dated. So we got a tent was better but again not clean and leaked with black mold in the corners. Restaurant was ok not great. Carpets were a bit worn and and again put of Date. Food was dull. More suited for... More 

Helpful?
1 Thank bill b
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