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The Trawangan Resort

Certificate of Excellence
South Beach, Gili Trawangan | Pemenang, West Nusa Tenggara 83355, Indonesia
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The Trawangan Resort
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The Trawangan Resort
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303 reviews from our community

Traveler rating
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    46
    19
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed there in October 2013 and absolutely loved it! Quiet location despite being 5 mins walk from all the bars and restaurants. The breakfast spot is amazing too. I definitely recommend this hotel and would return! :)

Was this review helpful? Yes
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear NataleeD, Thank you for kind words. You can't describe how happy we are to know that you enjoyed your stay with us. It really means a lot to us. Once again, thank you. Your return is eagerly awaited. Best regards, Rahmat Julyanto General Manager More 

Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2015

My partner and I stayed here in February and had a lovely time. We stayed in a standard room, and it was very simple but had everything we needed; a nice bathroom, comfortable bed, safe, tv and aircon. The staff were lovely, and breakfast was awesome, complete with a beautiful view from the breakfast table.The Trawangan resort is located just... More 

Was this review helpful? Yes
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. Ttanika, Thank you for your kind comments. We're thrilled to know how you enjoyed your holiday with us here in Gili Trawangan. Your compliments to the Chef and other team-members are well acknowledged and they are thrilled upon reading it. Once again, thank you. We can't wait to welcoming you back soon. Best regards, Rahmat Julyanto More 

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 5, 2015

I checked in in the afternoon and went straight to the beach. When I came back late at night I saw that there was - No toilet paper - no soap nor any bath amenities like shower gel or shampoo - no drinking water - many death insects - dust everywhere - no WIFI available And this for 150€ per... More 

Was this review helpful? Yes 7
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. Laura G., Thank you for your feedback, and it's disheartening to learn that your one-night stay was not as expected despite your initial approval and excitement upon showing it. Your points are taken seriously, and the lack of basic setup or cleanliness are not acceptable, I agree. I also regret the offer to contact me by phone was... More 

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

We are sad to be checking out today from our wonderful stay at the Trawangan. The staff are wonderful and so accommodating. The chef was even willing to make some indonesian rice porridge for our baby (she's new to solids). The best part of this place was the breakfast, this morning I had eggs benedict, hash browns, toast, a croissant,... More 

Was this review helpful? Yes 1
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. KateM, Thank you for taking the time to write your holiday experience. We're glad to know how you enjoyed the quick getaway with baby Brooke, and thank you for the compliment on the breakfast selection. I'm sure the Kitchen Team would be ecstatic hearing this. Once again, thank you for staying with us, and we look forward to... More 

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
6 hotel reviews
3 of 5 stars Reviewed January 25, 2015

Me and my family with 2 little kids stayed there for a week and had mixed emotions about this place. Here are the positives. Nice plunge pool (we stayed at the 2 bedroom villa), very nice breakfast (we have to choose from the menu but most of them are very good), within walking distance to central area but far enough... More 

Was this review helpful? Yes
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Bapak TinoJakarta, Thank you for staying with us and for the keen observation on the challenges you encountered during your stay with us. We are and will always address any feedback that would improve the resort prior to your return in the near future. I am sorry for the mozzy bites on beautiful Isabella, but I trust she's fully... More 

bucks
Top Contributor
74 reviews 74 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 20, 2015

We stayed here five nights and leave this morning. Slightly disappointed , room spacious and clean with nice fine cotton sheets but could do with a coat of paint and some TLC. Natural beach with good shade from trees, uncomfortable scruffy sunbeds could do with cushions. Beach when we arrived stacked up with broken coral so very difficult walking into... More 

Was this review helpful? Yes
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. BucksLiz, I humbly thank you for your keen observation on many points you highlighted. Those are valid and valuable for our team to learn, and for me to address them. Indeed, some "TLC" is needed, and we expected the project to finish in few months; while training our team to be able to see your point of view... More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2015

Loved it here, staff were the best, always ready for a chat and a laugh and of course very very helpful!, my friend and I had a great time, we loved our room and loved the outside bathroom, good hot showers. perfect spot as it was close enough to the busy spots but also far enough to have some space..... More 

Was this review helpful? Yes 1
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. d_bells89, Thank you for your kind feedback. We're glad to know you had a great time in Trawangan, and can't wait to having your return. Best regards, Rahmat Julyanto More 

Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2015

Great place in a reasonable price. Love the location with the private pink-ish beach at front. Friendly staff, great food, natural ambience insidw the villa. My friends and i will definitely come back here soon.

Was this review helpful? Yes
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. Vany V, Thank you for your kind words. We're glad you enjoyed your stay with us, and especially, knowing that you'll come back. We can't wait to seeing you again soon. Best regards, Rahmat Julyanto More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2015

Stayed in the shared villa on the road front in the deluxe room 101 and a friend was in 108 above. We hadn't originally planned to stay here but our hotel had double booked us and we were moved here. After an already bad day we were sceptical about staying here having not seen any photos or read many reviews.... More 

Was this review helpful? Yes
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear Ms. Jessica Hiskens, Thank you for staying with us, and glad to know that you enjoyed your holiday despite a rough start.. Your kind comments would serve as the benchmarks for our effort to provide our guests with nothing but the best, including the bicycle service; and we thank you very much. We look forward to welcoming you back... More 

Singapore, null, Singapore
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 7, 2015

We booked a 2 bed villa here over the Christmas week. We booked and paid in full on 18th July. On our arrival we presented the voucher from Island Promotions to show our booking and full payment. The villa was very nice, 2 good sized bedrooms and a living room. On our arrival our private pool was very cloudy, however... More 

Was this review helpful? Yes 2
GMTTR2010, General Manager at The Trawangan Resort, responded to this review

Dear eiremax, Thank you for your candid note, which we had acted upon. The err was solely ours, and I am sorry for the unnecessary anxiety this had caused you and your husband. We had submitted our request to the bank to refund you the amount due, and it normally takes 14 business days for the bank to sort it... More 

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