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Pousada de Ourem - Fatima Historic Hotel

#1 of 1 Hotels in Ourem
Certificate of Excellence
GreenLeadersGold level
Largo Joao Manso - Castelos, Ourem 2490-481, Portugal
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Pousada de Ourem - Fatima Historic Hotel
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Ranked #1 of 1 Hotels in Ourem
Certificate of Excellence
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 5 days ago
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (41)
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    (24)
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Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Beautiful location, and as usual for the Posada's lots of space, good rooms. This Pousada's room was simpler than some others but just as good.(no Safe in the room but at reception) The trip up was exciting quite narrow windy road. Pool is in a separate building with rooms too so if you are a sun seeker a room in... More 

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Gosport, United Kingdom
Level Contributor
113 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was the second Pousada of our holiday so we were not surprised by the roads or the location. Sat-nav got us to the bottom of the hill then I ignored it and followed my eyes. The road is narrow, twisty, steep and tight. There is enough parking when you arrive and the welcome couldn't have been better. We arrived... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to Pousada de Ourem. I hope that you had a pleasant return journey. Your comments and suggestions help us fine-tune our services and to ensure we make every stay a memorable one. Particularly such positive comments help our staff to keep... More 

Brussels, Belgium
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Seven nights in Ourém ? A stay in a dream location, with very good service (room, restaurant and reception), a warm and friendly staff ... What more ? Return as soon as possible ! An exceptional service and a brief description of action ? Don't know her name but I'm very satisfied with the service of the Room Maid !... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience, with your great comments. We are delighted to read the kind comments about your stay at the Pousada de Ourem, and specially about our Staff members. Effectively we are proud of our Pousada and strive daily to achieve the legitimate expectations of those who visit us, we are... More 

Porto, Portugal
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The Pousada was very difficult to find and directions misleading from the main road. When we arrived at 2:20 our room was not ready. We were invited to wait, but no refreshments were offered. We waited in the open courtyard for an hour and were extremely hot and uncomfortable. When we were eventually shown to our room we were so... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear Mr. Thank you so much to have shared your concerns about your last stay at Pestana Pousada de Ourem. In fact it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Portugal. We work every day for... More 

amsterdam
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 12, 2015

It is a challenge to get to this pousada. The road is steep and narrow. We arrived at 3.30 P.m. and our room was not ready yet. The room was very basic with a small bed. The restaurant was pleasant but on the second night the menu was partially the same as the day before. Staff was very friendly. The... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear Mr. AmsterdamEnjoyer, Thank you for choosing Pestana Pousada de Ourem and for reviewing it, which had deserved our best attention. We had registered all your considerations about your stay in our Pousada, and we thank you the time spent on doing it. Only with our guests opinion it is possible to us, to improve our services. Pousada de Ourem... More 

Eastbourne UK
Level Contributor
117 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed June 6, 2015

This Pousada is at the top of a hill in a small medieval village with it's own castle and has been converted from several buildings including a 15th century hospital, on a slope so rooms which appear to be upstairs are at street level! The rooms are spacious and comfortable and the staff charming. The food is also very good.... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear PollyEastbourneUK, Thank you for taking the time to share your opinion, with your nice comments. We are delighted to read the kind comments about your stay at the Pestana Pousada de Ourem, and specially about our Staff members and bulding refurbishment. Effectively we are proud of our Medieval Village with it's Castle at the very top, and strive daily... More 

Miami Beach
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 27, 2015

Hard to find but worth the effort. 4.5 stars out of 5. Fatima is a location many visit on a daily basis. As part of our 5 day Pousada package we opted to choose this particular Pousada. Located up a hill in a Medieval village was our Pousada in Fatima. That being said, you must expect a little difficulty driving... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear Mr. BobbyMiamiBeach, We are delighted to read your review and to know that you had a wonderful stay and that you have enjoyed the commitment of our staff, the historical atmosphere of the Pousada and its surroundings. It is very grateful for us, to make part of all your magnificent experiences in our Pousada. On behalf all the team... More 

Sagamore Hills, Ohio
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 27, 2015

Enjoy the switch-back road up the mountain! The views are worth it from pool-side with a cool drink in your hand. Go ahead and book a dinner reservation in the hotel dining room. You won't want to take that road back down the mountain at night anyway. Guest service people could not do enough for us. Room quiet, bathroom spacious,... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear patpetetravel, Thank you for taking the time to share your opinion, with your nice comments about Pestana Pousada de Ourem. We are delighted to read the kind comments about your stay at the Pousada and specially about our Staff members and the amazing views over the top. Effectively we are proud of our Castle and strive daily to achieve... More 

Paris, France
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2015

Excellent stay ! Very nice place and friendly staff. Nice rooms, quiet and comfortable, and beautiful surrounding. Swimming pool looks nice ! Breakfast also very good, although I would have liked more specialties from Portugal. The medieval, little village brings peace and quiet. Amazing staff. Recommended !

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear gordita_oss118, Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to Pousada de Ourém Historic Hotel. I hope that you had a pleasant return journey. I greatly appreciate your comments on our Castle and services as we find both positive and negative feedback constructive to come up with ways to eliminate all... More 

Diss, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 8, 2015

Incredible scenery Located at the top of a hill and next to Ourem castle which has stunning views over the whole area. The drive up to the top is a bit scary but worthwhile I would say. The hotel is very friendly, clean and functional. Disappointments were: The outdoor pool area was not open when we were there (April 2015),... More 

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Tiago G, Manager at Pousada de Ourem - Fatima Historic Hotel, responded to this review

Dear Xyloph, Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to Pousada de Ourem Historic Hotel. I hope that you had a pleasant return journey. I greatly appreciate your comments on our Pousada and services as we find both positive and negative feedback constructive to come up with ways to eliminate all... More 

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